CMDB Health Deep Dive - CSDM Dynamic CI groups & fixing data required for audit and incident

In this session, we start from a regulatory compliance criteria that FFIEC required, and address a few specific CMDB health metrics to show you how improving CMDB health can help you be prepared for audits.
We use the Data Foundations dashboard to identify the issues, and go through the process of cleaning up location data, implementing Dynamic CI groups to ensure ownership on CI's and address other common issues.
Here are the 3 specific topics covered in the video:
13:00 - Populating assignment, owner and change groups using Technical Service and Dynamic CI Groups
23:10 - Fixing and using location hierarchies
43:27 - Benefits of using CI's on the Incident form
#CMDB #CSDM #ServiceNow