Is Service Mapping here only referring to Top down service mapping? We can still expedite service mapping with manual method via service population choice list. This technique still works to some extent where in house products do not have in built discovery patterns.
Hi Edward, thanks for your input. This is indeed a valid interpretation. However, please note that during our classes we're using the standard CSDM model (data-model) from ServiceNow, of which "Application Services" is a terminology and widely established concept. If that is an appropriate definition or not, is another (interesting) debate. Hope this gives you some perspective/insight into our choice of referring to "Application Services".
Is Service Mapping here only referring to Top down service mapping?
We can still expedite service mapping with manual method via service population choice list. This technique still works to some extent where in house products do not have in built discovery patterns.
There's no such thing as an "Application Service". A software application can be part of a Business Service or a Technical Service.
Hi Edward, thanks for your input. This is indeed a valid interpretation. However, please note that during our classes we're using the standard CSDM model (data-model) from ServiceNow, of which "Application Services" is a terminology and widely established concept. If that is an appropriate definition or not, is another (interesting) debate. Hope this gives you some perspective/insight into our choice of referring to "Application Services".
Business Services can be (software) Application Services.