Dear Libraton, I have been using your pipe cutter since February, and recently it malfunctioned due to a broken metal piece holding the spring. Could you please assist with a warranty replacement? Unfortunately, I did not keep the receipt. I rely on your products for their quality and would appreciate your help. Thank you. Best regards,
Hi, could you please send a video or a picture about failing to open then blade to service@libratontools.com? Our service team will help you with the problem.
Notice that they don't show it actually cutting through the pipe. That's because it doesn't. I just tried my first cut on a 1 1/4" pvc pipe. It broke the pipe. But didn't cut it. And the instructions are impossible to read. Tiny little photos that you can't even see with a magnifying glass. And obviously written by someone who doesn't speak (and can't speak) English.
Dear Kurt, sorry for the late reply to this comment. We did not record all the cutting process because we considered about the video length. We did not want to make it so long. However, because of your comment, we decide to make a new video again that showing whole cutting process. Also, we are sorry that our pipe cutter may be not suitable for cutting thin pvc pipe as it may lead to the broke of the pipe. This is because there is the V-shape of the blade, and there is only one point before the blade cut into the pipe, by which there is much force on the point. But the V-shape is very useful when cutting thick plastic pipes, it saving efforts. It is our fault that we did not consider that some customers all need the pipe cutter to cut thin pipes. For your information, there is another video on our channel showing the tip on cutting thin pipes with our cutter. Meanwhile, we are focusing on the improvement on the pipe cutter which can be suitable for cutting thin pipe too, and also keep the efficiency. About the instructions, we have made an update on it in the new production.
Please let us explain this accidental problem. When it is in a cold temperature, the plastic pipe could be too hard to cut. This is why we suggest people use hot water to warm up the pipe before cutting. Sometimes if there is a metal layer inside the plastic pipe, it would be also very hard to cut the pipe. This is a common problem for every PVC cutter. The customer who said he almost lost an eye would also have the possibility to be hurt by a PVC cutter of other brands. The right way to use a tool is very important, just like you also have to wear work gloves when you use the wood chisels just in case. Also, we provide guaranteed after-sale service. We sent a message to the customer to see if he could send us the broken cutter so that we can make a test to see what problem exactly with the cutter that he got. And we were so willing to take full responsibility for that the customer got hurt when cutting pipe with our cutter (though he did not reply to our message). We did not ignore his feedback but we pay very strong attention to it. We may not make the best cutter but we will always make it better. Why not have a try on our PVC cutter before referring to one of the hundreds of reviews?
Good tools.. I am using..
what is the music track?
Dear Libraton,
I have been using your pipe cutter since February, and recently it malfunctioned due to a broken metal piece holding the spring. Could you please assist with a warranty replacement? Unfortunately, I did not keep the receipt. I rely on your products for their quality and would appreciate your help.
Thank you.
Best regards,
Hello,
Could please send the image of the broken, your phone number and your address to our after-sale team at service@libratontools.com?
nice tool but I cant get a straight cut, my looking from the front as I was cutting and she said she can see the blade moving toward the side
Hello, can you send us your order number by email at service@libratontools.com? Our service team will help you with after-sale service.
Pvc pipe Cutter price
My dad just bought the 2 inch one we barley opened it he opened the blade once and now it wont open again any tips?
Hi, could you please send a video or a picture about failing to open then blade to service@libratontools.com? Our service team will help you with the problem.
Upvc pipe cutter rate
Notice that they don't show it actually cutting through the pipe. That's because it doesn't. I just tried my first cut on a 1 1/4" pvc pipe. It broke the pipe. But didn't cut it. And the instructions are impossible to read. Tiny little photos that you can't even see with a magnifying glass. And obviously written by someone who doesn't speak (and can't speak) English.
Dear Kurt, sorry for the late reply to this comment. We did not record all the cutting process because we considered about the video length. We did not want to make it so long. However, because of your comment, we decide to make a new video again that showing whole cutting process. Also, we are sorry that our pipe cutter may be not suitable for cutting thin pvc pipe as it may lead to the broke of the pipe. This is because there is the V-shape of the blade, and there is only one point before the blade cut into the pipe, by which there is much force on the point. But the V-shape is very useful when cutting thick plastic pipes, it saving efforts. It is our fault that we did not consider that some customers all need the pipe cutter to cut thin pipes. For your information, there is another video on our channel showing the tip on cutting thin pipes with our cutter. Meanwhile, we are focusing on the improvement on the pipe cutter which can be suitable for cutting thin pipe too, and also keep the efficiency. About the instructions, we have made an update on it in the new production.
Amazon reviews say they brake easy and are also dangerous, 1 person lost almost a eye.
Please let us explain this accidental problem.
When it is in a cold temperature, the plastic pipe could be too hard to cut. This is why we suggest people use hot water to warm up the pipe before cutting. Sometimes if there is a metal layer inside the plastic pipe, it would be also very hard to cut the pipe. This is a common problem for every PVC cutter. The customer who said he almost lost an eye would also have the possibility to be hurt by a PVC cutter of other brands. The right way to use a tool is very important, just like you also have to wear work gloves when you use the wood chisels just in case.
Also, we provide guaranteed after-sale service. We sent a message to the customer to see if he could send us the broken cutter so that we can make a test to see what problem exactly with the cutter that he got. And we were so willing to take full responsibility for that the customer got hurt when cutting pipe with our cutter (though he did not reply to our message). We did not ignore his feedback but we pay very strong attention to it. We may not make the best cutter but we will always make it better.
Why not have a try on our PVC cutter before referring to one of the hundreds of reviews?
Чечня на связи!
1 need pipe cutter
Hello sir
Hello, may we help you?
@@libratontools4454 yes bro
@@13Dhillon.sheronwala just let me know, plz
I need wiring pipe cutter
Price kya hai