Work from home CUSTOMER SERVICE EXPERIENCE WITH A TODDLER IN THE UK | working mom | salary
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- Опубликовано: 23 июн 2022
- My experience working as a customer service advisor in the UK, salary, working experience, and Talking to nasty customers. The good the bad and the ugly.
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Never take anything the customer say to heart. They're not angry at you but the company. They are not even seeing you face to face. There is no perfect job anywhere.
I said that to myself every morning but still get upset 😆😆😆😆
@@FaithOjonelast time I was so upset with customer service but not to her to that company who did bad service but at the end I said don't take it personal pls am just trying to explain it I thanked her she understood bless her 💟
I have worked all kinds of jobs, repetition, working with and without people, sitting, standing, mixed sitting and standing, talking, listening, healthcare, education, babysitting, taking tickets, intensive labor, jobs where it seems like there’s nothing to do, and I will tell you they are all challenging. No job is perfect. Pay matters and being overly stressed is a no. I would quit too.
Same iv worked in different sectors but my best sector is education i love any job that is rewarding 😊
This remind me when I use to work as customer service associate with a telecom company,I know how stressful it can be, it requires lots of patience because you get to speak customers with different issues,they even treat you like you are the cause of the problem even when you are trying your best to help resolve issues but it's somehow fun though,some customers are nice and some are funny.
Well done sis,it's not easy.
Not easy at all thank you sis❤️
This was a very good watch!! Thanks so much for sharing this
Thanks for watching girllll❤️❤️❤️
Well done girl, thank you for taking us along your routine
Thanks sis ❤️❤️❤️
Lol, I love customer service. Did it for 3 years and it was great. Well I was in the back office tho. Best advice; never take what a customer says too personal o, haha. It will help u. We have all been a not so nice customers in one way or the other, empathize with them. All the best🙏
I've never been a nasty customer lol 😆 even when I am upset I am calm. Thank you ❤️❤️
Thank you for sharing your experience with us. Customer service job can be truly challenging. Having wotked as a flight attendant for 12 years, I quite understand your situation. I do love customer service though it requiresa loy of patience. My previous role has taught me how to handle a lot of the sh*t thrown at one by angry and even irate customers, in my case, face to face! The Lord grant you more grace and strength to tackle them 🌝 .
Wow! Well done! It's not an easy job
I'm so happy to watch your video. Good job!!!
❤️❤️ sending you love and light... i can be an annoying customer sometimes, we just want things done fast.
Thanks boo ❤️❤️❤️
I love this content , I’m a contact centre Associate too here in the UK so I can relate too lovely
I understand your pain, I was looking at taking a job as this as a mum of 3, this just makes me understand how customers rep feel and I will do better in channeling my anger next time lol..
Lol 😂 omo it’s not easy but we moveeee
Thank you for sharing this o, seriously.
Lol 😆
you are a beautiful soul. you are doing an amazing job. keep being you x
Thanks for keeping it real. God bless you
Thank you 🙏❤️🙏❤️
It is well ma, thank you for letting us share your world. Warm regards to yours.
Thank you Ann ❤️❤️❤️
Thank you Ann ❤️❤️❤️
I love this video I won't even lie 3 mins into it and it's been so insightful...the talking for 7hrs no be for children o I can imagine being a customer service, even when you are sad you have to be calm in speaking with clients... leave Zicora alone oo😂😂 me I love the artic, natural room lightning.... your like me oo once I'm hungry I can bite 😂😂 I love videos when it has to do with your experience it's so relatable..and one could feel your emotions through the videos..no be small cut your light 😂 you dey even dress up me I would have been on my nightie until my break 😂 don't quit 😢 lovely video
Omo I had to share so mother’s considering this job and plan better if not it will be exhausting. Thanks boo ❤️❤️❤️
And please don't take what customers say to heart. It is never about you. That's just how they are. Don't let them ruin your day or mood.
I know I've said that to myself several times, but when I get can you allow a British person to assist me with my queries I take it personal
Wow... this was very relatable. I felt your pain. I always wondered what this job was about but now that I know, I feel for everyone doing it. Your mental health is very important and the money won't even let you look the other way so you'll know that you're just doing this for the money...
The money is not even worth it at the end of the day. Mentally stressful job
@@FaithOjone Pele dear...
You have to be a very strong person to do call center customer service or customer service in general.. I work for an airline, 15 years and I see how mean people can be all the time.. I grew thick skin dealing with horrible people.. doesn’t even phase me anymore… be strong! Don’t take any of it personal.. I always say bad things happen to bad people and that’s just their karma for being jerks…
This is just it! I couldn’t work in such toxic environment so I left. Found a better job
Damn I'm screwed then 😆 I'm not strong at all
@@KrazyKiller2200 🤣🤣🤣
I currently do customer care job in a Nigerian bank and I get to interact with nasty and angry customers physicall, the it drains you emotionally and the negative impact it has on your mental health is enormous. I can feel your pain. It's not easy.
Thanks alot dear tbh this video saved me, i wanted taking a work from home job. Its well
I am glad it helped. I'm sure there are work from home moms can do still figuring it out
I know feel your pain sis , worked as a customer care rep during my service and I know what it does to your mental health, especially when you got annoying customers and abusive one . The Lord is your strength . It’s so funny this are people that can face you on a normal day when you see them in physical 🤔
Exactly! They talk to you any how over the phone it’s mentally draining
"Sometimes when I'm hungry and I'm getting angry customers, it pisses me off"😁😁😁 Beautiful video. Thank you for sharing your experience with us. God bless you.
Yes ooh hungry dey make person vex 😆😆 thank you ❤️❤️
ooh so sorry for all the job related stress you had to go through for your family. May God grant you a better offer that its worth it abeg. Its not easy but Kudos to you.
Thank you omaye ❤️❤️
Very insightful… Ty
Thank you ❤️
Hi Faith, I know how you feel and I’m sorry that you had to deal with the nasty customers. It is a tough and challenging Job, Cause I do it everyday. I work as a Billing Specialist. Just as other’s were saying in the Post it takes a really Resilient person as well as a Patient person to do this. I don’t know if you continued on this path and if you did I wish you the best and it will get better. I have been in this field for 24 years, but I love helping people. Be Strong and in the Lord land in the Power of His Might. Be Blessed and just know that they are not upset with you, just they are upset with themselves and want you to vent to them.
Oh no I couldn't survive the job I quit after 3 months 🤣🤣 and am happy I did not worth it. Thanks for sharing your journey you are strong indeed
Please I need your help I’m panicking I am to resume work on Monday same line of work. I think I’m mostly scared about my computer skills
@@LyfeofOnyinye don’t worry you’ll be trained but you need to be a fast learner as it’s a fast pace working environment
Well done sis💜🙏
Well done Faith. Keep being strong. You're a super woman.
Thank you 🙏
I can see the way u started your shift with and how happy and passionate u were , and after the nasty calls how u went down , i know they have the right to be angry but that doesn’t mean to be mean !!! Me myself I work as a customer service agent i know how u feel , but those ppl i can guarantee they are that mean in their own lives , sorry to you about that and i hope any customer see my comments please be easy with the agent they are trying to help u if they failed that means that they done all the possible options they have trust me
A first timer here, love ur video. Cute baby
Thank you ❤️❤️❤️ and you are welcome
Thanks for sharing sis
The Lord is your strength babe.. I can relate perfectly trust me I do.
You remember my former job is almost the same with this. Some times when some guest approach me in despicable manner I will be like, I have never been this rude to people that serve me. I have been a customer at one point or the other and no matter what I have never unleashed my anger on any one. It's what its some people are horrible .
Congratulations hun on ur new job. I also work from 3 days a week and 2 days on site
Thanks hun ❤️❤️❤️
This is so beautiful to watch
❤❤❤ sending prayers for you darling.
Hi... loving all your videos
Thanks Sis ❤️❤️❤️
I just want you a hug. That is all my comment. I wish you all the best, and to escape this world.
This is totally relatable. I have worked in customer service for almost 5yrs, even though it’s a job I love it can be very mentally draining when some special breed of people call in🤭🤭.
Well done Faith, you got this!
Wow, 5 years? I couldn't even survive 2 months lol 😆 I should be telling you well done ❤️❤️
@@FaithOjone hahaha. I worked as a Contact Center agent for over 5 years before moving up management level in Nigeria I know exactly how you feel especially with the irate customers. 🤣 I moved to the UK last year, wouldn't mind trying my hands here on this to be honest.
Working in a call center is mental draining I can say with experience especially in the bank
This is what I do now. Most of the people that call in are okay. The ones that are terrible can send me into absolute chaos mentally. Shaking. Throwing my whole day off balance. Mainly because I’m restricted on what I can say back. Always having to back down. It’s so hard when they get really nasty. Work listens in on calls and score you. Based on one call. Some of the people want to keep going in circles with no end in sight. Some are absolutely venomous. The ones that ARE nice, make it worth it. I find that very young women and some very old women are the worst. The in between are fine. People with foreign accents are always kinder and very respectful. Honestly , they are my favorite calls. 💙🦋
5:36 the lightening❤️
❤️❤️
I'm struggling with work at the minute due to my autism, similar to my time at school and college, I can kick up a fuss and feel overwhelmed if I'm tired or in a low mood or if I have something else on my mind and I'm now considering whether I should work from home because I think that the commuting and being in a different setting might have been the reason why I can be like this if it's something that I don't tend to enjoy so much; I've had more or less the same problem during my time at school and college and I think that it's become clear to me why I've been like this.
Good job on the vlogging. Please be sure you are not presenting screen, that can be data breaching and jeopardise the job that you may care for the moment , cheers😊
🤣🤣🤣🤣 the way your daughter is pushing away the father's hand not to eat from her plate. Would really love more DITL vlogs. Love from Namibia
😆 she loves her food and no one should come near it, thank you sis ❤️❤️❤️
my husband was once a customer service.... he comes home extremely tired, exhausted and stressed ( note that 3key words)when ever he gist me about his clients behavior, I feel sorry about it, I thank God he has changed his position..... so I can relate with the kind of stress you are dealing with.....May all your wish comes to fulfilment.
This is my life right now! Tired 😩 exhausted and stressed. I am happy for your hubby because this is not a job humans should be doing
@@FaithOjone I know right ......pls I would urge you to change it to a better one that won't stress you.
Right! When I first arrived here some years ago I was eager to get a job and start immediately and the first opportunity I got was to work in a call center. My husband was almost on his knees begging me not to try it because he had done that job as a student many years before I joined him and he said that not only will they work you to the bone but the pay is never commensurate to the mental and emotional abuse from customers and your supervisor. Looking back I thank God that I listened to him because years later I still haven't met a single person who has anything nice to say about this job.
Faith, the part you were praying fervently not to encounter any mean customer made me so teary eyed and I wish I could give you a hug 🤗. Don't worry, these are initial teething problems and you will look back on this day and laugh about it very soon. Love you!
Maybe look into working as a social media manager/marketer since it doesn't involve talking to people but communicating through social media.
Fantastic idea ❤️❤️❤️ thank you
Thanks for this video faith. I’m considering taking a WFH job so I can have time for my baby but seeing what you go through I must reconsider.
I thought I could work from home with my daughter as a customer service rep that's why I took the job, but right now I am overwhelmed I can't do it.
I have a friend here in Nigeria that works from home, with 5kids,in short, i realized that Remote job is not actually remote afterall😅😅
@@FaithOjone Can you share how you got your job dear.
I work from home here in Nigeria as a customer service provider. It kind of funny when I started, I found it obscure sitting at home and working. But with time I got use to it
I guess with time you just grow a tough skin
It's great reading this here.
I wouldn't mind to connect. Myself and a friend is considering this and we wouldn't mind you walking us through how you got started.
@@sn2919 I work with teamapt you can look out for them.
Teamapt are in control of moniepoint and monnify.
@@lightpenmedia8084 thanks a lot. Do we need any special certification?
I'm training to do this and they left us to it yesterday and I panicked. I kept getting calls of people asking things that I either couldn't do or wasn't taught about (safety deposit box) the person I was paired with kept poking me and pointing at the screen and when I went to mute myself and ask her what she was pointing at but she slapped my hand away
I can relate paaaa... I have worked in customer service for 2 different industries.. It was mentally draining and the working environment was so toxic and the money is not even worth the stress
The money is not worth it at all sis ❤️
And I just got a customer service work from home job that involves you being recorded via webcam video during your 8 hour shift and I am just wondering if I will be comfortable with that ....this is my clue to probably find something else
Pls don't let horrible customers get to you.... . I love your videos. Pls what app do you use to edit your videos??
I am telling even someone who can't talk to you on a normal day will just talk to you like a child, i still like love customers Service unit you learn new things every day i have been there for like years.
Wow well done sis
I pray for better job for you 🙏
Customer care job is mentally drianing i feel your pain. I did it for 1year 8 months till now i dont know how i survived it. But i told myself i need to upskill so i can get a better job. To cut the story short, i left the customer service job last friday and will be starting a Business Analyst job next month. I do really hope you get something better. All the best Faith.
Wow congratulations 🎉 how were you able to land a business analyst job from customer service?
Thanks Faith
I did a Business Analysis training plus work experience in it also for about 5 months. I also did some online trainings too that was related to Business Analysis.
@@michaeltonato5514 well done 👍👍
@@michaeltonato5514 well done 👍👍
@@michaeltonato5514 please can you share where you had this training? And how much it cost?
Wow Faith!! Customer service care can be challenging but you need to be strong.
Please how can one get this kind job, working from home.
Is there any certification needed for this?
Search for “work from home customer service advisor “ a lot of them online. I didn’t need any special certification I just used my degree certificate
Hi , I love your video explaining everything!! Me & my husband are struggling to find a job in customer service industry too . We worked for MNC’s back in india and were assisting UK & US based clients , could you please help me to know how we can secure a job here in Uk !!
Hang in there, except you get something better.
well-done Faith ,Customer service jobs can be draining oo...I have been doing that for 15years in a financial institution...I guess that's y I refuse to add flesh...lolz
Here in 9ja?! Forgetttiiii, you no fit add flesh
Ha! Omo that job is not for sensitive people like me 😆😆😆
I guess for Naija e go worse people are too rude 😆😆
This reminds me of the time I use to work with Airtel in Ibadan as customer care representative, 9 hours shift… This job is draining sincerely… Some customers are really nasty while some can be really sweet… I almost cried after a call, I had to go on short break cause I was having serious headache and my line manager was shouting at me at the same time… Sometimes, I just leave the place to cool off before going back.. Mehnnnn, I resigned ooooo
This job is not for the faint hearted
Hope it won’t be too cold during winter?
Hey do they do physically trainings after getting the Job?
I'm interested to work but I'm in a different continent.
I am looking a similar job at the moment.... Would you still recommend to work for the company you are working for in this particular video? And, do they at least pay the National Minimum Salary?
Hey girl. Very pretty lady 🥰 Which company are you with? 💕
Great content Faith, kindly recommend similar jobs, I'm in Nigeria.
Thank you, I can't think of any similar job to recommend
I did customer service for 7 and half years and it’s not an easy job at all ..though they are usually under paid …i did both online and in store customer service and i know what it means to deal with the irate customer but just listen ,apologize,then assure them all will be resolved and you will win them over .. All the best ❤️❤️❤️
Wow well done!
I just had a job application with Bupa contact center, and watching this is a bloody nightmare 😢, i cant hold my temper and would probably argue and hang up on them 😅
You need a lot of patients for call centre jobs
😂😂😂😂😂im not laughing I swear 🙌🏼..but when you say if you are considering working at home ..m like no ways …cant handle this 😂😂😂😂😂quit already..that’s not a healthy job for you..
It's not health my sister. I don't have time for anything always exhausted
Hahaha i feel you am in this for 9 years now i have developed a very tough skin for those pain in the ass customers.its easy for me nawadays.
Did you have to pass a assessment test? I'm highly interested in wfh call center jobs here in the United States love your UK accent by the way. 🤔🤔🤔🤔🤔🤔🤔🤔🤔
Thank God my sister was discouraged from taken up this job ooo
Your sister was lucky, wish anyone told me this before is applied for the job 😩
Learn to rise above the arrogance of other people, don't let them affect you.😊
Sis... me n my wife we plan of customer service job.... watching u.. it looks like its quite stressful job ya... if u dont mimd me asking u... how many calls do u get approx in a day... all the best sis!!
@FaithOjone do you still work as a customer service attendant up until now? Just want to know if the job is long lasting.
lool I work the same role, mentally draining. by any chance are you with teleperformance? I have the same annoying phone ring
Yes it’s teleperformance with Capita. So annoying😢
Hi Faith, do you know if there’s any customer service advisor who will sponsor tier 2 visa?
I don't think there are sponsorship jobs do customer service
Helloo, love watching your content. Please I'll like to know how you got your customer service job.
On indeed, just customer service role remote you'll see a lot of options
Thank you 😊
I see the way your heart was beating
The lord is your strength
Lovely, do you have customer support Background?
Yes I do
Hi faith I recurrently moved to the uk and am q mother of 2 boys, I am a nurse by profession but have not done my IELTS exam but am preparing for it ,but currently am looking for a work from home job, please could you assist me with the information on how to found such a job, I will really appreciate
Considered Appen job? It's more of a contract job but there's some good pay in it
Thank you for the recommendation let me go check them out 🏃♀️🏃♀️❤️❤️
Please what is an Appen job?
i've got no qualifications at 35, left school with none and did bar work lol for minimum wage for years... then got into call centres, then sales, then business to business sales, now on retentions and make quite decent money. The thing is, a standard customer service role is a job that you just need to be upfront and brutally honest with someone complaining. Just explain whats going on and why and what you can or can't do. After you've done this, that's the end of the conversation. If they explain the same thing in different ways and repeat themselves, tell them I know you've said this and I've said this if the conversations done tell them - but don't be swayed.
Then in sales it's the same but you need to connect dots have proper conversations to get a proper understanding and build the need for whatever the product you sell is and that's where the money is for working class people with no qualifications... every sales job also has loopholes to find and ways to do things which increase your bottom line & take home pay.
UC is also only reduced now at 55p to the £1 & childcare costs are only covered for if you're in work so you are always on more money by being in work than by being only on UC.
Watching a recommended video like this makes me want to make a YT video to explain to people like you are struggling mentally how to look at things for facts and what they are - detach yourself emotionally from work put the time in and how to look at things logically - including finances to see why being in work pays and how this is actually better long term for mental health, as well as financially, beyond that it's how to look for opportunities and the ability to see clearly what you're doing day to day in a more positive and factual way.
Good morning
Please 🙏 what are the things I need to know as an up coming customer representative
Hi Faith, can I know what company are you working here with? Coz I’m currently working the same job title as you and it’s not going well on me to be honest even if it’s a work from home job.
It’s Capita. I understand not an easy job
Did you have to use your own phone line? Or was through your computer you use it?
I used computer
Lol, Same way I pray every morning for close to 8years now. You can imagine praying against irate customers. Emotionally frustrating and draining doing mails and calls daily.
Wow 8 years? No way I would survive 8 years ❤️❤️
Thanks for sharing this with us darling. It's an eye opener, I think its better and cheaper for one to bring in a grandma (speaking as a soon to be mum).
I wish you get something better soonest. Lots of love.
Yes, it way better if there's a family member to help you, congratulations in advance! ❤️❤️❤️
Hi faith can u plz provide me some information regarding ur job as m interested in doing customer service job from home as well
5:04 stop dad😥😆
Faith is just a job, don't take it personal people are just like that.
I say this to myself to everyday but it still get to me lol 😆
Do they have "arise" work from home in the UK?
Hello ,
Please can you help me ,I reside in Nigeria but to get a remote customer service job is a big deal for me.i have been using indeed but most will need you to reside in their country.
Why don’t you try to get a job at the airport. Airports all over the world are short staffed very short staffed.
Hi, which was this? Do you have any tips on getting the job?
Hi Faith, can one take up the customer service job as a side hustle in the UK?
Side hustle ke it's a full-time job and you won't have time for other things
@@FaithOjone wow, okay!
@@short_movies742 check Indeed job you will find other related jobs as part time
Please what qualifications do you need to work as customer service
How can I apply for this job please? I hate travelling to work I have hurt my leg
Hi everyone. Can someone please tell me if there are any genuine work from home jobs. I can't go out to work due to health issues. I don't care what it is. I am more than happy to sit at the kitchen table just stuffing envelopes all day. I can remember when I was young everyone's mum seemed to be doing some kind of job at home. Mine stuffed envelopes, made dress jewellery, hats and even putting string handles on paper carrier bags. Anyone remember those. I live in Wellingborough Northamptonshire so if anyone knows of companies in my area that use homeworkers please let me know. Thanks.
Hey @faithOjone
Pls pls pls reply on this comment
I am coming to Uk as an international student to complete my masters .
I am having a prior Experience in Customer Service of Around 4years .
So I wanted to know that ,Will I be getting this job after coming there ,if i apply . And wanted to know that what all would be the procedure to apply as a part time student .
I worked customer service in 2 different companies some years ago and i absolutely hated it!! Left each of them after 3 months or so... i would dodge some calls after iv had a difficult customer by diverting the calls to another agent🤭🏃♀️
You have to teach me how to divert calls to different customers lol 😆 😆😆
@@FaithOjone haha.. i cant remember..its several years ago..but theres a busy button u press and the call goes to another customer service agent..but u cant do that too many times or else your manager will notice.. so i would divert like 3 calls and answer one, if i got a good person i would stay on the call as long as possible to while away time😀😀.. or tell the person u will speak to the manager and get back, put on mute and take some seconds to catch your breadth... It will even be easier for u to do this working from home since theres no oga there to see u... I didnt tell u ooo🙈🙉🙊🏃♀️🏃♀️🏃♀️... But jokes apart, your mental health is VERY important, in this short review u mentioned about much u didnt like the job countless times so if it stresses u so much and the financial burden wont be unbearable, pls quit.. God bless and direct your path🙏
The title is misleading as someone who is looking for videos of people working from home with children. Not who have a husband or sitter at home. Just saying you should change the title.
I make similar videos ❤
What is the name’s call center that you work for?