Vivid Seats | How to Accept Electronic Ticket Transfer from Ticketmaster
HTML-код
- Опубликовано: 1 июн 2024
- You’ve purchased tickets on Vivid Seats - great work! Whether you’re going to a concert, game, or show, we’ll help you receive electronic tickets transferred from Ticketmaster so you can enjoy your event to the fullest. This video shows you how to accept a Ticketmaster electronic ticket transfer.
TROUBLESHOOTING
0:00 - Intro
2:30 - Don’t see tickets when logged in
2:57 - Tickets not available instantly
3:17 - Error message
3:50 - Don’t see QR or barcode
4:06 - Error message with “accept tickets” button
First, you’ll get an email from Vivid Seats with a ticket delivery date and how-to email explaining where your tickets will be coming from. Since Vivid Seats is a marketplace, your seller will transfer the tickets to you. This can take a bit of time; you may not receive the tickets instantly, but they’re on their way.
Once the transfer is initiated, you’ll receive an email from Ticketmaster, the venue, or the team you bought tickets for. If you’re not seeing a transfer email in your inbox, try searching “accept tickets,” “sent you tickets” or the name of the concert, performer, stadium, or team you bought tickets to, or check your spam folder.
Once you receive the transfer email, click the accept tickets button in the email. Login with the same email you used to buy tickets on Vivid Seats and you’ll automatically see your tickets. If you don’t have an account with the site you’re on, you’ll need to create one to accept your tickets. Be sure to use the same email you used on Vivid Seats - this is key as emails must match to receive tickets.
Once you’re logged in, you’ll be prompted to accept your tickets. You’ll see a QR code, touchless tap ticket, or barcode that will be used for entry. Add your tickets to your mobile wallet for easy access at event time. As a reminder, your tickets will not be in the Vivid Seats app. Use your mobile wallet or Ticketmaster.com to access your electronic tickets at event time.
TROUBLESHOOTING TIPS:
If you click the acceptance link and you’re logged in but don’t see your tickets, triple check that the account you’re logging into has the same email as the one you used on Vivid Seats to buy your tickets. If your emails don’t match, you’ll have to make a new Ticketmaster account that matches the Vivid Seats email you used to buy your tickets. Emails must match to transfer.
Since tickets are being transferred to you by a seller, they may not be available instantly. Check your order confirmation email from Vivid Seats for expected timing and information about where they’re coming from.
If you click the accept tickets button in your email and receive the message “Oops! Something went wrong”, a 403 error, or “blocked/forbidden,” there may be connection issues. Try a different device or browser, or go into private mode. You can also wait and try again in an hour or so.
If you accept your tickets and follow the link but don’t see a barcode or QR code, your event may be too far in the future to access tickets. For security reasons, some venues will not release your ticket code for 24-48 hours before the event.
If you click the “accept tickets” button in your email and receive a “link expired” message or a similar error, it could be that your ticket acceptance link was time sensitive. Go to the site indicated in the email and log in or create an account. Your tickets may appear. Try checking the “My Tickets” or “My Events” tab.
Remember, our 100% Buyer Guarantee means your purchase is secure, your tickets are verified, and you’ll get into your event or your money back.
Need further assistance? We’re here for you! Contact Vivid Seats Customer Service via email: support@vividseats.com, Live Chat: www.vividseats.com/vivid-seat... or for events in the next 24 hours, call us at 833.228.5143.
Vivid Seats is not affiliated with Ticketmaster or Live Nation Entertainment, Inc. (“Live Nation”). Vivid Seats’s goods and services, including but not limited to the Vivid Seats app, are not endorsed by, directly affiliated with, maintained, authorized, or sponsored by Ticketmaster or Live Nation. TICKETMASTER is a registered trademark of Live Nation. 
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Now, how do you upload an e-ticket from Ticketmaster to vivid seats if your selling??
Hey Toni! We want to make sure you are in contact with the right department. For step-by-step help, you can give our team a call at 866.848.8499, option 3. You can also contact us by using live chat: www.vividseats.com/vivid-seats-customer-service.html
We look forward to hearing from you!
Did you ever find out how to do this Toni? I have been trying also.
@@VividSeats such terrible help. whenever i call you guys it asks me to put in the phone number with my account and i do so and it tells me invalid number. i then go to my vivid account and dont even see anywhere to put my phone number. i then go to live chat and im unable to even talk to anyone unless i have bought a ticket though you guys.
This is cool 😎
So anyone had a bad experience or had a pickup with good results? Tickets I want are delivered at the san diego comicon event by the ticket holder? Im coming from Australia. So if they dont turn up it will ruin the whole trip?
Hey there! We understand your concern with picking up the tickets from the seller at the event location. Depending on the delivery methods for the tickets, sometimes they need to be picked up at the venue or from the seller at a location closer to the venue. We want you to know that this type of delivery method is completely secure, and we guarantee that the seller will be there with the tickets.
If you have any questions or want more details, please send us a DM on any of our social media platforms or reach out to us using this link: www.vividseats.com/contact-us. We are here to help!
What if i accept my tickets but not directing me to tickermaster. There's only a blue line moving and It only says "screenshot won't let you in" Is that my ticket already?
Yes, that's your ticket. The blue line is an anti-fraud measure to ensure that screenshots can't be taken of the barcode.
What to do if transferring accounts internationally?
Hello Tena! If you ever need assistance with an order please reach out to our customer support team: bit.ly/3dJLpbK
What should I do if the “Accept Tickets” button/hyperlink is not showing up
Hi Adam!
We're sorry to hear you are having trouble accepting your tickets. We would suggest contacting our Customer Service team using the Contact Us tab on our website so they can review your specific order details and assist with ticket delivery!
when i try to accept the tickets it says “Oops the ticket transfer was canceled by the sender”
Hi there! Please contact us at 833.228.5143 with your order number handy for further assistance regarding accepting your ticket transfer.
what does “transfer pending” mean?
"Transfer pending" refers to the order status and confirms that tickets have not been sent yet. If you placed an order with us, we'll keep you updated via email as soon as tickets are transferred. You can also contact us anytime for an update on your delivery status!
it’s the day before the concert and i still don’t have my ticket and it still says “transfer pending” what does this mean?
Hi there! When an order indicates "transfer pending," it means that tickets have not yet been transferred by the seller. Please reach out to us for further assistance with your ticket order, our service team would be more than happy to help. bit.ly/3dJLpbK
how do I know my tickets are real?, who can I call if I end up having problems?
You can contact Vivid Seats at (866) 848-8499. Our tickets are covered by a 100% Buyer Guarantee that ensures your tickets are valid, authentic, and will be delivered in time. Check it out here: bit.ly/3K1mvAk
Did you get your tickets and attend the show? 😢
@@gopikav5588 yesss!!! i had a very good time
I can’t find the transfer email
Don't forget to check your spam folders, and do a keyword search. If you need further troubleshooting assistance, feel free to reach out to Customer Service!
What if the page says “Oops
This Ticket Transfer has already been accepted by another email address.”
That means you've already accepted the tickets, and just need to log in using whichever email address you used. If you need further assistance, feel free to reach out to us! bit.ly/3dJLpbK
I verified it and excepted it but it’s not showing up on my Ticketmaster app
Hi there, thank you for reaching out! We apologize for the issues you are experiencing and we'd be happy to walk you through this process. Please contact us at (833)228-5143 or via chat at bit.ly/3A33uZz. We hope to hear from you soon!
It says oops something went wrong
Hey there, Luke! If you click the accept tickets button in your email and receive the message “Oops! Something went wrong," there may be connection issues. Try a different device or browser, or go into private mode. If this doesn't work, reach out to us via phone, live chat, or privately on social media so we can assist you with further troubleshooting. We are here to help!