A HUGE shoutout to Intermatic Customer Support. This video was so straightforward, but after programming this at least a dozen times, I called the technical support and reached Joel who was so incredibly patient with me and figured out my wiring was the issue. He walked me (72 yr old) through how to correct the wiring and verified my timer setup. When you have to get this done to go on vacation, Intermatic answered the bell. Small things matter to customers that and totally frustrated. Kudos to Intermatuc for having support resources like Joel and this video with the support team number included!
Good morning, @debbiebrooks3749! Thank you so much for sharing your wonderful experience with Intermatic Customer Support! 🌟 We're thrilled to hear that Joel was able to assist you with patience and expertise, ensuring your wiring and timer setup were perfect. Your kind words highlight the dedication of our team to provide top-notch support, especially in moments of frustration. We're glad Joel and this video were able to make a difference for you, especially before your vacation. Your feedback truly matters to us! I shared your message with Joel's manager and the rest of the Quality team. 🏆 From all of us at Intermatic, we wish you a happy 😄 and enjoyable 🌅 🌄 🤽 vacation. Thank You 🙏 for being a customer, and again for your shoutout! 😊 #CustomerSupport #HappyCustomer #Intermatic
It’s not hard, follow the instructions in the video and pay close attention to the AM PM indicator, it’s a really durable timer that actually has a physical switch that opens and closes so the load doesn’t matter and once you set it you are done for years. Put the battery in and program it before installation so you can see it more easily.
Hi and Thank You for the question. No, you do not need to reprogram the all of the events in your timer. We recommend you calling our technical services team who can walk you through the changes needed - over the phone. You can reach them Monday - Friday from 8AM to 4:30PM, CST. We thank you for being a customer. 🙂 LG Link to instructions: bit.ly/48ziMpO
really, latitude, No wayyyyy.. It was complicated and complicate it more, I understand that, with these configurations, the device is more specific, but I feel that it is complicated.
We appreciate you taking the time to provide feedback. We take all feedback seriously and apologize for any inconvenience this may have caused you. Please know we have a technical services team readily available to assist or troubleshoot any issues over the phone. You can reach them by calling 815-675-7000; their office hours are Monday-Friday, from 8:00 a.m. to 4:30 p.m. CST. Thank you again for the feedback, and thank you for being a customer. LG
Good morning, @MrcocoRD! 🌞 You are welcome, and Thank You 🙏 for the update. We are happy 😄 to know you got your #ST01 timer set up and programmed. Thank you for being a customer, we appreciate you! If you need anything, we are here for you. ☎️ 📱 💻 ✍️ Have a great day! LG
We are deeply sorry to hear that you had a negative experience with programming your timer. We take all feedback seriously and really appreciate you taking the time to share yours. Please know we have a technical services team readily available to assist or troubleshoot any issues over the phone. You can reach them by calling 815-675-7000; their office hours are Monday-Friday, from 8:00 a.m. to 4:30 p.m. CST. Thank you for being a customer, and please let us assist you if, when needed. LG
Calgpld49, We’re sorry to hear you are still having trouble programming this timer. Please contact us directly at 815-675-7000 so we can assist you; their office hours are Monday-Friday, from 8:00 a.m. to 4:30 p.m. CST. We look forward to resolving this quickly. LG
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A HUGE shoutout to Intermatic Customer Support. This video was so straightforward, but after programming this at least a dozen times, I called the technical support and reached Joel who was so incredibly patient with me and figured out my wiring was the issue. He walked me (72 yr old) through how to correct the wiring and verified my timer setup.
When you have to get this done to go on vacation, Intermatic answered the bell.
Small things matter to customers that and totally frustrated. Kudos to Intermatuc for having support resources like Joel and this video with the support team number included!
Good morning, @debbiebrooks3749! Thank you so much for sharing your wonderful experience with Intermatic Customer Support! 🌟 We're thrilled to hear that Joel was able to assist you with patience and expertise, ensuring your wiring and timer setup were perfect. Your kind words highlight the dedication of our team to provide top-notch support, especially in moments of frustration. We're glad Joel and this video were able to make a difference for you, especially before your vacation. Your feedback truly matters to us!
I shared your message with Joel's manager and the rest of the Quality team. 🏆
From all of us at Intermatic, we wish you a happy 😄 and enjoyable 🌅 🌄 🤽 vacation. Thank You 🙏 for being a customer, and again for your shoutout! 😊 #CustomerSupport #HappyCustomer #Intermatic
It’s not hard, follow the instructions in the video and pay close attention to the AM PM indicator, it’s a really durable timer that actually has a physical switch that opens and closes so the load doesn’t matter and once you set it you are done for years. Put the battery in and program it before installation so you can see it more easily.
Hi! Thank you for taking the time to share your experience with programming the timer. We appreciate you and thank you for being a customer. LG
Can you just change the start time? With the time change, I always start from the beginning with the Initial Setup.
Hi and Thank You for the question. No, you do not need to reprogram the all of the events in your timer.
We recommend you calling our technical services team who can walk you through the changes needed - over the phone. You can reach them Monday - Friday from 8AM to 4:30PM, CST. We thank you for being a customer. 🙂 LG
Link to instructions: bit.ly/48ziMpO
Latitude? Pluck you!
really, latitude, No wayyyyy.. It was complicated and complicate it more, I understand that, with these configurations, the device is more specific, but I feel that it is complicated.
We appreciate you taking the time to provide feedback. We take all feedback seriously and apologize for any inconvenience this may have caused you. Please know we have a technical services team readily available to assist or troubleshoot any issues over the phone. You can reach them by calling 815-675-7000; their office hours are Monday-Friday, from 8:00 a.m. to 4:30 p.m. CST.
Thank you again for the feedback, and thank you for being a customer. LG
@@IntermaticIncorporated In the end, I did it. Thank you.
Good morning, @MrcocoRD! 🌞 You are welcome, and Thank You 🙏 for the update. We are happy 😄 to know you got your #ST01 timer set up and programmed.
Thank you for being a customer, we appreciate you! If you need anything, we are here for you. ☎️ 📱 💻 ✍️ Have a great day! LG
Try programming a traffic signal lol
Way too complicated!! And god forbid you have to read the instructions to do this!
We are deeply sorry to hear that you had a negative experience with programming your timer. We take all feedback seriously and really appreciate you taking the time to share yours. Please know we have a technical services team readily available to assist or troubleshoot any issues over the phone. You can reach them by calling 815-675-7000; their office hours are Monday-Friday, from 8:00 a.m. to 4:30 p.m. CST.
Thank you for being a customer, and please let us assist you if, when needed. LG
@@IntermaticIncorporated I have days trying to program this POS timer, watching countless videos with no success, my clients are not happy!
Calgpld49, We’re sorry to hear you are still having trouble programming this timer. Please contact us directly at 815-675-7000 so we can assist you; their office hours are Monday-Friday, from 8:00 a.m. to 4:30 p.m. CST. We look forward to resolving this quickly. LG