Beware When Purchasing Resin Molds
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- Опубликовано: 11 окт 2024
- Hello my dragonfly friends,
This video is just to share what happened to me when I purchased some resin molds off of Etsy. I feel I was not treated well after I received defective molds. However, I will not state what shop it was because I don’t want to stoop to that level. I hope my story helps others be more cautious but also to not be afraid to speak up when you get bad products, customer service or get harassed by someone.
Happy blooming and enjoy your day.
You may email me at: bella@royalriverart.com
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I am so proud of you for standing up to them!!! Sadly, Customer Service no longer has high standards... Thank you for your integrity and for sharing this with us!!💜
You are so very welcome Janese. I think more people need to stand up and help others to see what to look for. It’s how we learn. Thank you for your support as always my friend.🤗💖
Score Michelle. So sorry you had a 💩experience through an Etsy shop. Seriously, Etsy should be notified. Not to stir the pot but to let them know. Love your work.
Thank you Susan, I would report them if they continued to message me. Thankfully it stopped. But I really wanted to share my experience to help others be aware.🌞
Proud of you for leaving them the negative review that they deserve for messing you around! 👌👏💪🏻😘
Thank you so much Tas, I really appreciate that. Its just a sad situation but I thought I should share and maybe help others.😀
This company sounds like they need to work on their customer service. Crazy they tried to get you to use the other 2 so they didn’t have to replace. And I agree, you shouldn’t have to add a top coat to fix their mistake.
Thank you Augie, yes definitely need to work on their customer service. I kept all the messages they sent me, just encase they come back at me. But the molds are still good enough to practice in.😀
Good for you to bring it to their attention. The fact they reacted as they shows they are true artists or professionals. I am so sorry you had to go through with this. Too bad you won’t share their shop name so Jonnie else has to go through this, but I understand you’re taking the high road. Thank you! 💐
Thank you for watching Kathy. I had thought about stating who it was, they have a RUclips channel as well but my real goal isn’t to get into a nasty situation with them. They have shown their true colors. I just want to help others know what to look for and understand what good molds for resin are. Hopefully this will help.💜
Thumbs up Michelle.
Started to watch ur wonderful artwork now 😊
Thumbs up done even before watching 😅
Know why because I know that I will be definitely liking ur 🎨
He he 😂
Not a artwork 😅
Anyways good to know information ℹ️☺️
I am so sorry to hear that you got disappointed and it's not good about Etsy.
I regret
Thank you Aishu, you are so sweet.💕
I am so soooo sooooooo proud of you for standing up & putting a negative review on their page &that is disgusting on their behalf for trying to blame you, when you said they said that “you probably used the wrong resin” I actually laughed, because it’s a silicone mold & you can put ANY type of resin in it, you can actually put cement in them & even chocolate will set in them, so for them to say you used the “wrong” resin is sooooo wrong & to me that tells me that they have no clue at all & shouldn’t be allowed to make & sell silicone molds. If I was you after they got sort of aggressive towards you I would of totally named & shamed them. But you should totally put this video in their feedback, so everyone that’s about to order from them can watch this video first
Thank you Nathan, I appreciate that. I can’t leave anymore comments for them anymore. But I have been investing on if I can get my money back. We will see.
Eventually it will come back and bite them Michelle! They can’t get away with bad customer service and bad workmanship for too long. Karma will get them ❤ you’re a good sport and honest. Their loss of a good customer ❤️
Thank you Donna, hopefully they won’t bully anyone else and if they do, hopefully those people will leave a review like I did. Now the search goes on for more molds.🤣
Bullying is never okay. Sorry you had to deal with this and you are correct you should not have to correct their product.
Thank you for your support Michelle, I appreciate you.💕
I've had a similar issue except I made my purchase through eBay. Mine didn't have any blemishes, mine had a very concaved bottom. It was so bad that my coasters came out with a very convexed surface that no glass or cup could sit on. I reached out to the seller and was referred to the handmade and slight imperfections part of the listing. I wouldn't call a concaved bottom a slight imperfection. Especially since anything I poured in the mold couldn't be used.
I didn't get harassed, though. I just got completely ghosted.
I've been at some coaster molds on Etsy. Now I'm going to have to scour all of their reviews.
Thank you for sharing this. ❤
I am so sorry you had to deal with that too. It’s awful when you don’t get respect from the seller. I wonder if it’s the same place? The Etsy seller is also selling on EBay. It’s a shame. Thank you for sharing your experience as well. I hope you find better molds in the future.🌸
Wow! Totally appreciate you sharing! That sucks and that’s bad business!!
✌️💜😊
Thank you for watching Dee. I thought it was tricky how they were trying to get me to use the mold knowing they would then not be responsible. It’s frustrating but I learned. Have a great day.🌞
❤ Thank you for your honesty and your integrity. Not naming names is a good thing.❤
Thank you Denise, I hope this helps others.😀
This is so sad to hear. It’s really appalling that the company would blame you for the marks in the molds. I mean it is awful that they would send you marked up molds in the first place.
Thank you Kelly, it has been a bad experience. I even tried using the “Etsy Guarantee” to get help and they of course didn’t help. So much for customer service. I learned a great lesson.
Thanks for sharing this observation, faulty molds are terrible as they waste your resin and creative efforts. That company should have replaced those molds!
Thank you, I agree they should have but sometimes some online stores don’t stand behind their work.😢
Thankyou for your comments I am planning to buy some molds just hope it's not the same one you used. Sounds like they need better employees to work and work on cluster service. Good luck to you.
Thank you Lynn and good luck.🍀
Shocking, all three should be blemish free and fit for use! I inly wish you had contacted Etsy so they would have to step their game up and not be allowed to get away with such terrible customer service.
Thank you for watching Lorraine, I agree with you. The molds should have been good to go without blemishes. I still might contact Etsy, I will see if it works under their guidelines.
Sad that customer care are just for show, companies should practice healthy ways to correct their mistakes. Earlier there used to be guarantees,where defective products were replaced,then came warranties and guarantee disappeared somewhere. And if we ask for value for money,we are wrong,how sad.Michelle,don't worry and thank you for sharing this 💜
You are so right Sudha. Quality products and guarantee are what seems to be in the past. It is very sad. Thank you for watching.🌞
Wow! 😮 there are imperfections and then there are outright flaws. The company should be sending you new ones with no further questions. That right there means it’s not a great company. I’m sorry you had such a horrible experience! Shame on them.
@@KimsArtAlchemy thank you Kim, they really were awful. Even harassed me on Etsy. But now I know and I get Julies molds.
Michelle, you can tell by the fact you didn’t specifically call them out, you are not the problem! I am so sorry you had to deal with this!
Thank you Debbie, I really appreciate that. I hope this helps others as well. It’s such a shame that things like this happen. Have a great day.🌞
good for you standing up for yourself! Is there a chance you could get your money back? I'm proud of you and thanks for this video..
Awe thank you Debi. Unfortunately they are just hostile and they are unwilling to take any accountability. But that’s ok, just another lesson learned.🌞
Nice sharing
Thank you Kalpri.
Very nice sharing 👏💐👍
Thank you so much for watching.🌞
You SHOULD name the shop so we can all make sure NOT to give them any business!!
I would be happy to tell you the name of the shop, you can contact me through email.
Very nice👍👍👍🌹🌹🌹
Thank you for watching.🌞
Im sorry youve had.to.be.forced to accept that treatment.. But for me I stop trusting reviews and when I began my research I looked for complaints about companies. Esty, amazon and others know that the reviews are paid for or even cut and pasted. Thank you for sharing.
Thank you so much for that insight Pamela, that will help so many people. I appreciate you watching and leaving a comment. Have a great day.🌞
Same here through Amazon shop!
I am so sorry you have had a bad experience too. I hope you have found another place that has good molds.
Poor quality is poor quality. A good manufacturer of goods not matter what size the company should be concerned about the quality of their goods. There are consequences for poor choices, that’s on them.
Thank you Linda, I absolutely agree with you. Hopefully this will help others in the future.💕
I have gotten other molds from them most are just as bad ! They will always give you the run around ! They should have sent you new ones or given you’re money back
Yes, unfortunately it was a no win for me. But I have learned. Thank you for your comment.💖
Thank you so much for sharing
You are very welcome Holly.🌞
I'm confused. What does the resin type have to do with a defective mold? What a foolish statement from them! If the mold is defective it won't matter what type of resin you use, that defection will still show up. Thanks for the reminder of "buyer beware!"
You are very welcome J, yeah it really doesn’t make sense except that they didn’t want to be responsible.
And they say not to buy cheap Chinese molds...😖. My sister bought three very expensive molds from Etsy. Two were ok. The third...😮! It was "replaced." Not with anything I could use any better. Since then, I have just decided to avoid Etsy all together. That this "company" didn't ask for the return and immediately refund your
Many sellers on etsy are Chinese sellers selling cheap tat and knock offs... or drop shippers selling the same stuff. Both at inflated prices. Unfortunately
Yeah, it wasn’t a good shop obviously. They are USA sellers but obviously that didn’t matter in this case.
But finding out which...Etsy used to have integrity. It was originally for hand-made items. Now? It's better just to go to Temu. Or do molds yourself. Etsy has changed so much that integrity is a lost cause. I just quit Etsy...both selling and buying. (And my puppy decided to post the other for me before I had finished.🥴)
@@jaykb6587 yes you are correct, Etsy has changed a lot. It’s really unfortunate.