Epson ET-8550 | Paper Jam with No Paper | Phantom Paper Jam
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- Опубликовано: 17 окт 2024
- I had a “phantom paper jam” issue. The ET-8550 kept throwing a paper jam error with no paper inside. My solution was found in a tiny mis-aligned gear. Thanks to / keithcooper for all his great videos they helped in finding the solution!
Amazing, thank you so much for making this quick video! I was in the middle of a big batch print for a time sensitive project and heard a pretty loud snap noise mid print, then my printer proceeded to get stuck in phantom paper jam mode. I checked the gear mentioned here and that's exactly what my problem was. Mine had slipped quite a ways off but was still on the rod thankfully. I just gave it a good firm push and was able to get it back in line and paper jam was fixed. Thanks!
I had to use your advice again today, 5 months after stumbling upon your wonderful video. This time to fix the "No paper in tray 2" error. Worked like a charm! So grateful!!
Great to hear that this could be of help! Thanks for your kind comment.
OMG, THANK YOU SO MUCH for this video. Spent an hour TRYING to figure out why my printer all of a sudden quit printing and had the "phantom paper jam". You Rock man!! Such a simple fix but not obvious to someone like me.
No problem! Happy this little fix I found could be of some help. It’s odd that the little gear has no real way of staying in place. I’ve found that every 100-150 prints will lead to the gear mis-aligning again. But just pop back into place and good as new for another 100-150 prints 👍
Could that be the reason that the printer doesn’t print?
This is EXACTLY what just happened with my printer and your solution worked perfectly. Thank you so much!!
No problem at all! Happy to help.
hey thanks for making this video for the Epson 8550! I ran into the same problem and didn't know what to do since there was no paper jammed in any of the feeders. I called Epson customer service and what they wanted to do was replace my printer, well they wanted me to email them a photo of my serial # and photo's of the cables underneath by the printer cartridge.... they took for ever to reply so I ended up calling after a day. they told me that they did not received the photos. ugh. anyways I started googling on how to paper jam and found this video and thank god it worked! it's happened a few times again but this trick here works well every time. I wish it didn't happen at all but I guess it does when printing with sublimation paper. not sure. thank you again.
Man this was it! I had tried so many things and wasted almost 5 hours trying all kinds of suggestions. Nothing worked. But your video was like the silver bullet. I push the gear in to the left and voila, it worked. Thanks a ton!
No problem! Happy to be of help.
Thank you so much for this! Epson had no such advice for me. I really appreciate you sharing this!
Happy to help!
I was almost in tears as I have a big product and that did the trick, thank you so very much.
No problem at all. Happy to hear this helped!
Wow, my printer would have been broken forever if it wasn't for your video. Thanks so much for figuring it out and sharing it!
Happy this could help you!
You have saved me from a breakdown, thank you so much!
Happy to help! :-)
This saved me! Thank you so much! I almost thought I had to buy a new printer. It worked right after I didn't this.
Happy this helped!
This fix my printer right up in my case I have a ET 5800 but the insides look the same the gear was already pressed in the proper position so I pushed it out to where the air is and then pushed it back into place and now it's working thank you so much I had already put this thing up for sale because I was heartbroken about it not working and I couldn't figure out why thank you so much.
I had the same issue, not sure if it is because I print on cardstock regularly. I noticed a couple days before my printer stopped printing that it was making a funny mechanical noise. My printer kept complaining about a printer jam, and I could not find any trace of paper inside the printer. Rear tray, manual tray and main tray did not print due to a paper jam error. Thanks for the tip. That little gear's location made the difference. I tried a few times to slide it over however the gears maybe was not aligned properly. During the clear paper jam cycle I can slide the print head easily out of the way to access the gears on the right hand side behind the resting spot of the print head. I decided that perhaps the gears were not sufficiently aligned to allow me to move the small front gear all the way to the left onto the other cog. What worked for me is that I allowed the printer to clear the jam a few additional times and I think that allowed the gears that I needed to be aligned better. After a few tries I was easily able to slide the gear over as described in the video.
This happens to me every once in a while. I'd say every 100 prints or so. You're right. Sometimes the gears are mis-aligned. I personally wiggle the loose gear back and forth (not enough to let it fall off the rod) until it aligns. Seems to work. I'm happy this has helped you! Thanks for the additional ideas!
HELPED ME OUT SO MUCH THANK YOU
Life saver. Forget calling Epson...or any corporation for that matter...RUclips ftw
Hello. I have a problem with the Epson ET 2814 printer. At the same time, 4 lights flash, namely the power button, the lower wifi light and both ink and paper lights. Thank you for your help.
Any other suggestions the gear is aligned..it will print results from the printer head cleaning but when I try to print on dtf film it jams and I was getting a code 000144😢
Maybe a silly question, but should it look like yours does in the video? I'm dealing with the same issue and can't seem to find any fix.
same here
How did you pop it back in place😅 i feel crazy asking this lol
Awesome! Worked like a charm for me
I have had my printer for 2 years and it just started feeding the paper from the rear feeder then it sucks it backwards and jams. Do you know how to fix this? I checked my gears, and they are aligned. I dont know what else to do.
I can’t say that I’ve run into this problem.
Same issue here!!
Same issue and i can’t figure it out!
Just had a thought. Where were you feeding the paper from? The rear feed (where the paper feeds from the top - down) or from the manual feed (feeding the paper one sheet at a time horizontally with the rear door open)? If you were using the manual feed, it may be a paper selection issue. In my experience, it is very important to make sure you make the proper paper selection when using manual feed. Using Auto Select for paper type when manually feeding causes a lot of random paper jam errors it seems. Just a thought. Hopefully may be of some use.
Hi did you ever find a solution for this problem?
Just wanted to add something here.
In the front of the ET-8550, there are TWO paper trays. Upper tray, and lower.
MAKE SURE the upper tray (labeled "1") is not pushed in, and is aligned properly.
I was facing the same false paper jam error, and nothing was working.
Somehow, I noticed that tray 1 was pushed in too far.
Pulled it out, realigned it, turned the printer back on, and no more paper jam error.
For sure. Always good to check this!
You freakin rock! I'm so glad that I read this post and found your, "Just wanted to add...." comment. This helped me solve my problem, so far. Thank you for sharing.
This helped me alot! It wasnt the same error... I had all display's lights on (paper, ink and wifi) and there was no paper stuck!
I had to move the header all the way to the left, and rotate that exact gear backwards until a plastic "trigger" pokes trough the metal frame all alone, then everything worked! (It was an epson xp series, 241 to be exact)
Yes, every Epson has its own little issues. I seem to recall hearing about this problem and fix for that model. Happy to hear that this helped in solving your issue.
I just got a Et 8850 and removed the rollers to make it a dtf printer but now my printer says it’s jammed and it’s making a loud clinking sound. How do I fix it ?
Fantastic, that worked! Thank you so much.
this didnt work for me also but i did notice my ink source is up and its not letting my print head go all the way over to the right... what can i do?
Hey bud I have the same issue but my print head is covering the gear and it's locked in place. After a lot of homework I still can't figure out how to move it, any help? thank you!
The method that I use is this:
1) unplug the printer.
2) with the lid open and the print head visible, plug the printer back in.
3) after a few seconds, the print head will move to the far left. As soon as it is all the way to the left, unplug the printer again. Now you have access to the gear.
I will note that occasionally (depending on your timing) the print head will stop on top of some of the gears on the left. When you plug the printer back in, those gears on the left may start grinding against the print head. If this happens, I usually do a print head cleaning and also make sure it is properly aligned.
Does the other side need to be the same way?
How do you get the printer head all the way to the left? so I can check the gear? We've been using this printer for almost a year and now it keeps throwing up paper jam errors.
I learned this method from one of Keith Cooper’s videos (ruclips.net/user/KeithCooper).
1) open the top lid so you can see inside to the print head.
2) unplug the power. Wait a few seconds and plug it back in.
3) when the printer runs it’s starting cycle, the print head will slide all the way to the left for a second. When the print head is on the left side, unplug the printer again. The print head will be fixed to the left for the moment.
4) go ahead with the fix to the gear.
5) when finished, plug the printer in again. The printer will run a slightly longer starting cycle since it was unplugged during its last starting cycle.
Occasionally, when doing this, one of the gears on the left side will turn and make a horrible clicking sound against the print head. Most of the time, this doesn’t happen, but occasionally it does.
I have absolutely no idea if this damages anything. But I’ve been doing this for a year now with no problems.
Mine will feed the bottom tray just fine but the top back tray won’t feed any paper correctly. It starts to feed then stops right before the back rollers and says paper jam. Any ideas?
Sounds like this particular problem I had in this video. Are the rollers for the rear feed actually working?
Hi, this sounds more like my problem - the paper always gets to about half-way and then it says it’s jammed. It’s so frustrating. Front tray prints just fine. Did you manage to solve your problem?
@@LelebugzHi did you manage to solve the issue? I HAVING the same.
I'm going to check this out...thanks for the info!!
No problem! Just be careful not to push the gear too far to the left. I pushed it too far once and the gears jammed. It *just barely* needs to overlap.
WOW IM SO GREATFUL YOU MY FREN IS THE BEST....THANK U SO MUCH.......
Happy to be of help! I love this printer. This is one tiny flaw that can really stop things though.
Your amazing!!! Thank you for this. I was going to go crazy.
Happy to help!
WOW! That is a MANUFACTURING **DEFECT!!*** - Epson should have done better! Thanks for the repair/fix.
No problem. Happy this could help.
omg I've been wreaking my brains out since yesterday. Thank you!!
The same feeling I had when trying to figure out this problem. Happy to hear this could be of use to you!
My Hero!!!!
Haha, thank you. I’m just happy this could help!
Thank you very much!
You’re very welcome!
Hi I got a code with 031006 that says there's a paper jam but there's no jam . The print head is locked on the right side is there another way to unlock the Print head? Thank you .
I don't usually get a code when it shows the paper jam. But maybe I just didn't notice. As far as the print head is concerned over on Keith Cooper's page (link in the description), he has some instructions for how to get the print head to the side. It is not manually moveable (to my knowledge). The basic trick is to unplug the printer then plug it back in. A few seconds will pass and the print head will run to the left side of the printer. As soon as it reaches the left side, unplug the printer again. Now the print head is stuck on the left side and you can access the gears shown in the video. One important note: If you don't stop the print head when it is EXACTLY flush with the left side, the gears on the left side of the printer may begin grinding against the print head when you fire it up again. If this happens, it will most likely miss-align the print head. I most certainly run a print head alignment and cleaning from the Settings until everything is printing normal again.
In a nasty bit of unluckilness, that gear is covered by the printing cartridge! Any idea how to move that cartridge so I can access the gear? The printer can't make it past the Paper Jam error.
Over on Keith Cooper's page (link in the description), he has some instructions for how to get the print head to the side. It is not manually moveable (to my knowledge). The basic trick is to unplug the printer then plug it back in. A few seconds will pass and the print head will run to the left side of the printer. As soon as it reaches the left side, unplug the printer again. Now the print head is stuck on the left side and you can access the gears shown in the video. One important note: If you don't stop the print head when it is EXACTLY flush with the left side, the gears on the left side of the printer may begin grinding against the print head when you fire it up again. If this happens, it will most likely miss-align the print head. I most certainly run a print head alignment and cleaning from the Settings until everything is printing normal again.
@@mcclellandmediaprints Thanks for the reply, and yeah, Keith Cooper is an amazing resource for those of us with the 8550! Unfortunately that type of reset isn't working with me-- the print head only moves over a few inches upon startup, not all the way to the left. Alas, I'll keep trying!
@@tomelliott6412 Once the print head moves a little to the left, it should be unlocked. That is when you immediately unplug it. Then you gently attempt to push the print head assembly to the left.
How did you get the ink box to move over to check the gear? Mine is stuck in error mode so it won't slide over. Thanks in advance
Absolutely. What I do is unplug the printer. With the lid still open (like in the video), I plug the printer back in. Wait a few seconds for the print head to slide to the left. Then I unplug it while it’s on the left side. Gears are then accessible.
Mines won’t move either stuck in error mode what other options do you have thanks in advance
@@dorikanelson1027 what error is it showing? Is it showing that it has a paper jam?
Did anyone find a way of unlocking if it has a lock?
Thats it! Thankyou very much!
Fantastic. Happy this helped.
Man his voice is pure vocal fry.
My Epson 2400 is flashing all lights after a paper jam and I can't figure it out
Not familiar with that model I’m afraid.
ANOTHER FIX: Minr was one of those white plastic guides to the left of your gear (travel all the way to the left), was pulled up. It probably happened when I moved the heads over to flush one of them out. I just pushed it back down and it clicked in place. No more error. Thank you all!
I'm going to try this because my daughter pit a sharpie marker in my printer in the print head area and I turned the printer on without knowing!!!!😭
I have to try and see if this works because I don't want to buy a whole new printer and I have an order to fill.
Always at the worst possible time.
This looked promising, but this gear is not misaligned on mine. But still always getting a paper jam with no paper anywhere in the printer. Anyone else have other solutions?
I might suggest double checking. That back gear has two “levels” on it. The wider part on the left of the back gear is the one that the front gear needs to align with. Other than that, I’ve had even the smallest pieces of paper jam the mechanisms. I usually fish around with a flashlight to check for tiny bits of paper that may have made their way through that back feed for the paper.
Kind of a random question - but can you safely turn the printer upside down and "shake it"? I think there's a small chance something fell into the printer while it was open (literally a nut). I can't see anything in there but maybe it's stuck down inside, and turning it upside down seems like it would at least rule it out. But seems questionable with the inks.
@@cutups I dropped a Philips head screw driver bit inside one time when I was fixing something above the printer. Lesson learned to always keep the lid shut, lol. I used a magnetized tool to retrieve it. Took hours to fish it out though.
If it is a nut (food) I’d advise a flashlight and long tweezers. Popping open the very back for feeding flat sheets horizontally will give quite a bit more view to the innards of the printer. That’s what I did. Doesn’t give the best angle for retrieval, but it does give a good view to see when fishing from the top.
Personally, I wouldn’t advise turning it upside down. That has quite a bit of potential for damage with inks and such.
Of course, I have to note that I have no idea if fishing around in the innards of the printer voids any warranties. But personally, I’m the type to fix it myself anyway 🤷♂️
thank you good sir!
No problem! Happy this helped!
Has anyone had error 000025 paper jam? I can't seem to figure this out and it's not the wheels being off, mine are aligned pretty good.
In my personal experience, this was the issue for this error. There are three paper feeds for this printer. One in the front, one through the top, and one from the rear (have to remove back cover). In my case, I was printing 11x14 from the top. But on one of the prints, the paper feed accidentally sucked some 8.5x11 paper that was in the bottom tray for the front feed at the same time that it was feeding paper from the top. This caused the 8.5x11 paper to jam in the mechanism and block the 11x14 paper from feeding down. I now remove all paper from the front feeder tray to avoid this issue when printing from the top. Depending on how bad the jam is, it may be fixed one of two ways. First, simply remove all paper from the top feed, turn off the printer, then turn it on. Sometimes it will push the jammed paper out from the front. Second (if the first method didn’t work), I remove the back plate from the printer and look for the jammed paper. Once found, I remove it as carefully as possible. Of course, if the paper is able to be removed from the top by lifting the top lid, I will usually do that as it is easier. After everything is fixed, I run an alignment and printer head test as it usually has resulted in some issues for one reason or another. Hope this helps.
I'm still having this error code 000025 as well and there isn't any paper jam at all. I can't figure out why it's a phantom jam going on. I converted this printer for dtf with removing the rollers, I installed a ciss system as well. Frustrated but determined to resolve this. Going to keep researching on RUclips in hopes of someone to help with this problem. I'm unable to proceed in the printing process! HELP! Any suggestion is appreciated!!!
apparently the newer ones dont have this set up with the gears, must of improved it
How did you get the ink box to move?
What I do is unplug the printer. With the lid still open (like in the video), I plug the printer back in. Wait a few seconds for the print head to slide to the left. Then I unplug it while it’s on the left side. Gears are then accessible.
Yess Thanku!!! It worked
You're welcome! Happy to be of help.
:( I tried this and it didn't work. It's lined up now and fixed the error when the printer turns on and immediately fires paper jam but now it won't print stating a paper is jammed but there is nothing in it. :(
An odd problem indeed. Here is my personal checklist for this. #1 check to make sure Cassette 1 is aligned properly. That cassette can be a real problem. It doesn't have a stop when pushing the Cassette inside. If it is even a millimeter too far inside or too far outside, nothing will work. #2 double check that the rear door of the printer is fully in place. If you have removed the back of the printer to try to clear a paper jam or have removed it to do manual feed prints, the back door may be slightly mis-aligned or loose. This has gears for the paper feed(s) that could cause this problem. #3 check to make sure a small piece of paper isn't loose inside the paper feed mechanism(s). I once had a little half inch square piece of paper that feel inside and jammed the whole printer. I could barely see it.
Hopefully one of these may help.
How do I get to that area?
If anyone could help me with this printer and this particular problem I would be ever so grateful. This is the second ecotank ET-8550 I've had after sending the first one back as I thought it was faulty.
I simply CANNOT get the rollers to pick up paper from casette 2. It says paper out/load paper. I've tried everything, pushing the paper in to the casette as far as it will go, just loading one peice, loading it with 25 etc. The feeder will just not pick up the paper (it's just basic A4 plain paper). Surely two printers cannot be faulty with exactly the same problem??
I had this problem once. I have no idea if it is the same problem in your case, but here is what solved this problem for me. Directly above the Cassette 2 (on the front of the printer) is the Cassette that is marked "1". In my case, if this cassette is even SLIGHTLY pushed in too far, it will prevent paper feeding from any of the other cassettes. It is extremely easy to bump it in a millimeter or two when loading paper in cassette 2. The first time this happened to me was when I first got the printer. It appears that the cassette 1 was pushed all the way back as far as it would go. I couldn't even see that it existed. I just happened to notice it. I'd say double check that the cassette 1 tray is aligned perfectly.
Does anyone know if this will work with ET 15000?
Thank you x 💯
You are very welcome!
Does anyone know if this will work for an et2803?
how do I get to that piece ?
please help
how hard did you have to nudge???
As described in one of the above comments, the gears are indeed sometimes mis-aligned at the time of trying this fix. Personally, I wiggle the loose gear back and forth a little (not enough to let it fall off the rod!) until the gears align. Once they align, they slide together very easily.
My printhead will not move and it is giving me a paper jam code
Wow that totally fixed it for me
Fantastic :-)
I tried still saying same I checked everything but I don’t see anything…
Could be a lot of other problems then. I have addressed some other possible issues in other comments here that may be worth looking into.
I try that but it didn’t work it still say paper jam error code 000025
Possibly something jammed in the mechanism. The top feed for paper is pretty susceptible to small objects dropping in. I’ve found a few other meaning for this error:
MEANING="CR PID speed fall error"
DESCRIPTION="- Main Board failure (Firmware failure)
- Cartridge overload due to paper jam"
The most common of course being the paper jam.
If it were me, I’d try a firmware update and see if it fixes the issue. If not, and there absolutely are no jams, it sounds like a bigger issue.
I literally flipped my printer over start taking school is out and don’t know how to put it back together
I don't see what i must do
I hate this printer it's a 800.00 paper weight it sucks
I repair it a few hours ago after disassemble the device 6 times...
The first time I found a torn paper that was 2x2cm from last year (I recognize the document).
Then a scan error appeared, I disassemble again and failed but that allows me to understand how to disassemble the upper part of the device entirely.
My problem was that my paper can't slide so the last time, I disassemble the whole thing and I really check all the little hole where the paper should slide and I found my bunny's pellet (3mm) in the middle hole...
I took it with a barbecue stick with a double sided adhesive paper at the end.
I used "Kevin at bch" channel with the video named "100016 scanner error" (there are 2 videos I watched both of them).
If you don't have warranty like me anymore, I truly recommend to try this.
And make a camera record while you disassemble so that you know the place of every piece.
I recommend to be with someone to help because I couldn't do it on my own.
I hope this will help !
I repair it a few hours ago after disassemble the device 6 times...
The first time I found a torn paper that was 2x2cm from last year (I recognize the document).
Then a scan error appeared, I disassemble again and failed but that allows me to understand how to disassemble the upper part of the device entirely.
My problem was that my paper can't slide so the last time, I disassemble the whole thing and I really check all the little hole where the paper should slide and I found my bunny's pellet (3mm) in the middle hole...
I took it with a barbecue stick with a double sided adhesive paper at the end.
I used "Kevin at bch" channel with the video named "100016 scanner error" (there are 2 videos I watched both of them).
If you don't have warranty like me anymore, I truly recommend to try this.
And make a camera record while you disassemble so that you know the place of every piece.
I recommend to be with someone to help because I couldn't do it on my own.
I hope this will help !