Only the masters can simplify complex concepts, as illustrated in this show. I love both the guests. the best of best. We all know that CIO role may be among the most complex roles around in the corporate world today. Hence rare shows like this one bring the much needed clarity. One of the best CXO episodes. Keep up the great work. Thank you!
“Customer experience is what ultimately leads to your success or failure within your organization” - I agree! Companies are built on satisfying their customers. If you don’t care about CX, then why are you even a company at all? This was such a great episode, Michael! And for people who have such a complex job description, Tim and Jay were outstanding. They make great CIOs!
Well it's all theory that this is good and that is good. All these everyone know. We want real use cases like what problem they tried to solve for their org. What problems they faced. How did they measure their success? Else these are just boring
@@CXOTalk I would say some story. This is my cooked up story: we are a company which sell x products. We are on a mission to bring innovation in business model. We studied our entire business eco system to understand if we do some value add. We found 90% of our partners are not using email campaigns because of high costs. We wanted to convert the software which we use for campaigns into a platform and offer at affordable costs. What technology changes we had to make to convert software into platform. How we convinced partners to use it to get better results. How we convinced our finance to prove this would bring good roi. How implementation went on and what is our measure of success. Did we reach it and what problems we had to face and how we solved them.
Only the masters can simplify complex concepts, as illustrated in this show. I love both the guests. the best of best. We all know that CIO role may be among the most complex roles around in the corporate world today. Hence rare shows like this one bring the much needed clarity. One of the best CXO episodes. Keep up the great work. Thank you!
Thank you for the support!
“Customer experience is what ultimately leads to your success or failure within your organization” - I agree! Companies are built on satisfying their customers. If you don’t care about CX, then why are you even a company at all? This was such a great episode, Michael! And for people who have such a complex job description, Tim and Jay were outstanding. They make great CIOs!
Thank you for the kind comments!
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Well it's all theory that this is good and that is good. All these everyone know. We want real use cases like what problem they tried to solve for their org. What problems they faced. How did they measure their success? Else these are just boring
Excellent comment and advice. Can you give a concrete example of how you would improve this and make it more interesting to you?
@@CXOTalk I would say some story. This is my cooked up story: we are a company which sell x products. We are on a mission to bring innovation in business model. We studied our entire business eco system to understand if we do some value add. We found 90% of our partners are not using email campaigns because of high costs. We wanted to convert the software which we use for campaigns into a platform and offer at affordable costs. What technology changes we had to make to convert software into platform. How we convinced partners to use it to get better results. How we convinced our finance to prove this would bring good roi. How implementation went on and what is our measure of success. Did we reach it and what problems we had to face and how we solved them.
Excellent points and we will ask guests to talk about the specific goals and challenges.