2024 ZKast #65 with Jose Mejia of Konecta at Avaya Engage 2024

In this ZKast, I interview #CIO Jose Mejia of Konecta at #AvayaEngage 2024. Konecta is a long-time customer of #Avaya. The Spanish-based company is a global #BPO in 28 countries.
Mejia provides valuable insights on the evolving BPO landscape, emphasizing the need for cost savings and agility to effectively meet the evolving needs of our esteemed customer, Konecta.
We discussion the role of AI in the BPO industry. Mejia explains how the company is thinking about AI as an agent facing service as well as customer facing.
Jose rounds out the discussion by discussing Konecta's approach to sustainability and its mission to improve the planet.
For more information on Konecta Group, see:
www.konecta-group.com/
To learn more about the International Avaya Users Group, visit:
www.iaug.org
To better understand Avaya's solutions, see:
www.avaya.com/en/
‪@avaya‬ ‪@KonectaGroup‬ #cloud #CX #CCaaS #sustainability #AI #artificialintelligence