The On/Off/Bypass rocker switch on my 1yr-old Eddi failed last week and cooked one of the white connected cables. With no issues whatsoever MyEnergi wanted to replace the whole unit and pay for it to be installed (bearing in mind they knew it was a self-install). In the end I offered to swap out the switch assembly myself if they provided the part - to save on costs, carbon and having to mess about re-pairing etcetera and they agreed and even provided photos of how to do it. What a company, absolutely amazed. Compare that to when I had an issue with some SolarEdge equipment, SolarEdge support in Greece made it a miserable experience and I ended up having to recycle a costly immersion diverter that could probably have been repaired and made me never to want to deal with SolarEdge again.
I’ve had my Eddi running 2.5 years without fault. 3 months after installing the unit I decided to install x2 small PC cooling fans on the underside (either side of the main switch) as the heat sink was reading 60+ degrees. The fans cool the entire unit by about 30 degrees which I’m hoping will translate to a longer life cycle by cooling of the electronic components.
Whoe that’s hot! I can understand the desire to cool passively, fans are always a common failure point. Sounds like a good idea in this instance through 👍👍
I am looking at getting one of these but I can’t see how they can lead to any savings? My off-peak go tariff is 7.5p kWh. My gas is 7p kWh. So if I was to heat my hot water cylinder up at 00:30-04:30 it would cost me extra to do so. Likewise, if I divert my excess solar to an Eddi, I will save 7p kWh gas but as I am on the a SEG tariff I will not be getting the 4p kWh for exporting the excess solar. So I am really only saving 3p kWh. At £500 supplied and fitted that is a lot of 3p’s to see a return. It might have worked great with FIT payments but not now, Or am I missing something?
It only makes sense if you have solar pv and no battery then you'll make the money back in a few years. It monitors when you are exporting and diverts the leccy to the immersion heater. If you have spare capacity after that you can use the second output to divert it to another immersion heater or any sort of resistive load like heaters. It makes a whole lot more sense that the pathetic export tariffs.
Hope the new eddi is now ok. I’ve always found myenergi to be pretty good. My immersun (remember them?) has just passed the 8mWh point. It looks very industrial, but it just sits in the garage, next to the zappi and other all the other gubbins. I’d like to replace it with an eddi for better control, but if it ain’t broke …
Immersun... they went bust iirc.. they became MyEnergi... or the MD (Lee) set it up. Immersun were pretty good and did the same thing as the Eddi did they not?
The sender was tested by the side of the iboost when speaking to the service engineer and it dropped connection with in 20 seconds have contacted them again and waiting for a reply thinking I should switch to an eddi unit when they are back in stock
Very interesting video thanks. I had to remove the covers from both my Eddi’s to see if they were old or new circuit boards! I think the stop mode button is to enable you to remotely and temporarily stop heating, to prioritise the car charger (Zappi) without having to change the priorities. Your failure may be due to mounting the unit in the hot cupboard. Although the units are designed to work at high temperatures, the passive cooling is much less effective and that puts more stress on the components. My old fan-cooled Immersun in the airing cupboard would get so hot you could hardly touch it. When I upgraded to Eddi I moved it outside the cupboard.
Glad you liked it! Yes I’m thinking it could well be heat but all pipes and tank are well insulated so it’s not hot hot. I may well move it to near to the consumer unit in future.
Funnily enough my installer said the Eddi needed to be in a position that allows heat dissipation.. Sounds like he was on the same wavelength 👍 Did you relocate the new one? How has it been performing?
The Eddi looks very much the same as the ImmerSUN model that we have or had before failing and going bang! The clear difference looking internally the ImmerSUN has a built in cooling fan and the Eddi doesn't. We have both an immersion heater and convection heaters in the garage and like the ImmerSuN the Eddi has two heater ports .....May consider the Eddi for a like for like replace my to our Immersun or we may go for the Iboost, but place the convection heater in the garage on a live feed ....pleased you got sorted
Be careful if getting an iBoost if you need a second output as it's not sequential with the first. The iBoost second output is designed to use timed or "boost" grid power and they specifically told me that connecting anything other than immersion heaters would invalidate the guarantee and became very evasive when I queried the difference between other resistive loads. I'm currently selling the iBoost to change to an eddi.
I'd guess that the software stop button is incase the Zappi is not the master device and you want to prevent the Eddi diverting energy from the car without having to run upstairs to the airing cupboard. Useful video, thanks.
🧐You can prioritise one over the other separately by dragging them on the app Home Screen, so I’m not sure why it’s there, I’m sure there’s some release notes that will give some more d be etail
I think I may have commented previously that I was initially concerned about locating our Eddi in the airing cupboard, but monitoring showed that the temperature is well within Myenergi's spec, as I'm sure is the case in yours too. Your response to this failure sounds very fair to me and with any luck the replacement will last considerably longer than the original! (Just as well they didn't alter the layout of the front panel...)
Very interesting vid for me, i have 3 of the earlier "eddi" devices, when they was called immersun. This newer versions look very similar. My immersuns work great, since i purchased years ago. 👍 It might be a good idea, to install your eddi in a colder area, i installed my immersuns in the dry basement of my house. When the devices are diverting full power, 3 or more hours, they have a really chance to cool with cold air and protect the lectrical parts inside. Blowers are running at this time in dependence of the load. Have this "new" diverters no active cooling? 🤔
Hi! it’s not that practical for me to move it right now with everything I have going on near my consumer unit. However if I was fitting one and there was room near the consumer unit I’d definitely fit it there.
I have an Immersun diverter that is about 4 or 5 years old. It has developed an 'error 9' code which I'm told is fatal. Disappointed that it has failed, and the company that supplied it is out of business. I have an 'eddi' coming as a replacement but I am very concerned that you have had trouble with this product. Some features of the eddi seem similar to the Immersun..... I wouldn't have chosen to get another product so similar to the Immersun but here in New Zealand there are few options due to the difficulty in getting these products certified for connection to our grid. I will stay optimistic.
Hi, I also have a Immersun in Christchurch NZ, it's failed several times and I have repaired the PCB each time myself and its still going strong. It's about 6 years old. Also had some errors that stopped it from starting up, powering it off while holding down the cross or tick button generally revived software errors. Thou being permanently wired that can be a bit tricky.
@@simonknight4134 I'm not clever enough to have fixed the Immersun but the Eddi so far is great. With a couple more pieces of kit, it connects to an app on my phone which provides interesting information. Pretty happy with it, everything considered.
The sender will not keep connected sent it back but they say they can not find a fault and it has them scatching their head and would send me a new sender but not heard anything for a few days hopefully they will get back to me soon all thow I have had to contact them each time before they let me know what was going on
Hummmm.. Consider the distance in your home between the two units. Also the thickness of the walls and the materials used. Otherwise it could be interference from something else in the local area, which can be reported to ofcom if others are having issues with similar equipment. The Eddie is a little more flexible, hard wired or wireless with the harvi unit. Harvi can also work on different channels and at two power levels for greater range, but as it’s not battery powered I don’t know if it would be more powerful than the iboost sender.
Handy info as I'm about to install a PV system, i boost, Eddi boost, Tesla batteries or Pure drive batteries etc and on it goes, My brain hurts Help...
Thats very true, but not unreasonable to expect instillation in this location, my solar iboost never had an issue here. I would imagine this install scenario would have been designed for.
So apparently Myenergi are sending out a replacement unit asap. Great service so far! I’d really like to know why the unit I have has failed though, the sticker says May 2022… which is when I bought it. It’s not in a cupboard and free airflow etc.
@@oleww50 Could just be one of those random early life failures. But who knows. There was a big difference internally between the original and my replacement.
It is from your excellent info from your video, we are having our EDDI installed in the garage under the consumer unit. Much cooler in there.
The On/Off/Bypass rocker switch on my 1yr-old Eddi failed last week and cooked one of the white connected cables. With no issues whatsoever MyEnergi wanted to replace the whole unit and pay for it to be installed (bearing in mind they knew it was a self-install). In the end I offered to swap out the switch assembly myself if they provided the part - to save on costs, carbon and having to mess about re-pairing etcetera and they agreed and even provided photos of how to do it. What a company, absolutely amazed.
Compare that to when I had an issue with some SolarEdge equipment, SolarEdge support in Greece made it a miserable experience and I ended up having to recycle a costly immersion diverter that could probably have been repaired and made me never to want to deal with SolarEdge again.
Amazing service 👌
I’ve had my Eddi running 2.5 years without fault. 3 months after installing the unit I decided to install x2 small PC cooling fans on the underside (either side of the main switch) as the heat sink was reading 60+ degrees. The fans cool the entire unit by about 30 degrees which I’m hoping will translate to a longer life cycle by cooling of the electronic components.
Whoe that’s hot! I can understand the desire to cool passively, fans are always a common failure point. Sounds like a good idea in this instance through 👍👍
I am looking at getting one of these but I can’t see how they can lead to any savings? My off-peak go tariff is 7.5p kWh. My gas is 7p kWh. So if I was to heat my hot water cylinder up at 00:30-04:30 it would cost me extra to do so. Likewise, if I divert my excess solar to an Eddi, I will save 7p kWh gas but as I am on the a SEG tariff I will not be getting the 4p kWh for exporting the excess solar. So I am really only saving 3p kWh. At £500 supplied and fitted that is a lot of 3p’s to see a return. It might have worked great with FIT payments but not now, Or am I missing something?
It only makes sense if you have solar pv and no battery then you'll make the money back in a few years. It monitors when you are exporting and diverts the leccy to the immersion heater. If you have spare capacity after that you can use the second output to divert it to another immersion heater or any sort of resistive load like heaters. It makes a whole lot more sense that the pathetic export tariffs.
Yes ME seem to be very proactive with they development. My replacement Zappi is very different internally. Sadly we’re about to have our 3rd unit.
Eek! fortunately our Zappi has been solid. Touchwood!
Hope the new eddi is now ok. I’ve always found myenergi to be pretty good. My immersun (remember them?) has just passed the 8mWh point. It looks very industrial, but it just sits in the garage, next to the zappi and other all the other gubbins. I’d like to replace it with an eddi for better control, but if it ain’t broke …
Immersun... they went bust iirc.. they became MyEnergi... or the MD (Lee) set it up.
Immersun were pretty good and did the same thing as the Eddi did they not?
The sender was tested by the side of the iboost when speaking to the service engineer and it dropped connection with in 20 seconds have contacted them again and waiting for a reply thinking I should switch to an eddi unit when they are back in stock
Very interesting video thanks.
I had to remove the covers from both my Eddi’s to see if they were old or new circuit boards!
I think the stop mode button is to enable you to remotely and temporarily stop heating, to prioritise the car charger (Zappi) without having to change the priorities.
Your failure may be due to mounting the unit in the hot cupboard. Although the units are designed to work at high temperatures, the passive cooling is much less effective and that puts more stress on the components. My old fan-cooled Immersun in the airing cupboard would get so hot you could hardly touch it. When I upgraded to Eddi I moved it outside the cupboard.
Glad you liked it! Yes I’m thinking it could well be heat but all pipes and tank are well insulated so it’s not hot hot. I may well move it to near to the consumer unit in future.
Funnily enough my installer said the Eddi needed to be in a position that allows heat dissipation..
Sounds like he was on the same wavelength 👍
Did you relocate the new one?
How has it been performing?
The Eddi looks very much the same as the ImmerSUN model that we have or had before failing and going bang! The clear difference looking internally the ImmerSUN has a built in cooling fan and the Eddi doesn't. We have both an immersion heater and convection heaters in the garage and like the ImmerSuN the Eddi has two heater ports .....May consider the Eddi for a like for like replace my to our Immersun or we may go for the Iboost, but place the convection heater in the garage on a live feed ....pleased you got sorted
Be careful if getting an iBoost if you need a second output as it's not sequential with the first. The iBoost second output is designed to use timed or "boost" grid power and they specifically told me that connecting anything other than immersion heaters would invalidate the guarantee and became very evasive when I queried the difference between other resistive loads. I'm currently selling the iBoost to change to an eddi.
Nice to see you again, perhaps the new Eddi is actually a refurbished one
Thanks G! Perhaps it is, the PCB versions are newer so it’s an upgrade for me!
I'd guess that the software stop button is incase the Zappi is not the master device and you want to prevent the Eddi diverting energy from the car without having to run upstairs to the airing cupboard. Useful video, thanks.
🧐You can prioritise one over the other separately by dragging them on the app Home Screen, so I’m not sure why it’s there, I’m sure there’s some release notes that will give some more d be etail
Hi there. Do you still have ild faulty unit available? I might be interested on buying off this from you 😊
I think I may have commented previously that I was initially concerned about locating our Eddi in the airing cupboard, but monitoring showed that the temperature is well within Myenergi's spec, as I'm sure is the case in yours too. Your response to this failure sounds very fair to me and with any luck the replacement will last considerably longer than the original! (Just as well they didn't alter the layout of the front panel...)
Very interesting vid for me, i have 3 of the earlier "eddi" devices, when they was called immersun.
This newer versions look very similar.
My immersuns work great, since i purchased years ago. 👍
It might be a good idea, to install your eddi in a colder area, i installed my immersuns in the dry basement of my house.
When the devices are diverting full power, 3 or more hours, they have a really chance to cool with cold air and protect the lectrical parts inside. Blowers are running at this time in dependence of the load.
Have this "new" diverters no active cooling? 🤔
My solar iboost failed after 10 months not had very good service so far
Ah no! That’s not good! Did it die completely?
Hi any update to moving your unit? I have one on order and was wondering where to locate it.
Hi! it’s not that practical for me to move it right now with everything I have going on near my consumer unit. However if I was fitting one and there was room near the consumer unit I’d definitely fit it there.
I have an Immersun diverter that is about 4 or 5 years old. It has developed an 'error 9' code which I'm told is fatal. Disappointed that it has failed, and the company that supplied it is out of business. I have an 'eddi' coming as a replacement but I am very concerned that you have had trouble with this product. Some features of the eddi seem similar to the Immersun..... I wouldn't have chosen to get another product so similar to the Immersun but here in New Zealand there are few options due to the difficulty in getting these products certified for connection to our grid. I will stay optimistic.
Hi, I also have a Immersun in Christchurch NZ, it's failed several times and I have repaired the PCB each time myself and its still going strong. It's about 6 years old.
Also had some errors that stopped it from starting up, powering it off while holding down the cross or tick button generally revived software errors. Thou being permanently wired that can be a bit tricky.
@@simonknight4134 I'm not clever enough to have fixed the Immersun but the Eddi so far is great. With a couple more pieces of kit, it connects to an app on my phone which provides interesting information. Pretty happy with it, everything considered.
The sender will not keep connected sent it back but they say they can not find a fault and it has them scatching their head and would send me a new sender but not heard anything for a few days hopefully they will get back to me soon all thow I have had to contact them each time before they let me know what was going on
Hummmm.. Consider the distance in your home between the two units. Also the thickness of the walls and the materials used. Otherwise it could be interference from something else in the local area, which can be reported to ofcom if others are having issues with similar equipment.
The Eddie is a little more flexible, hard wired or wireless with the harvi unit. Harvi can also work on different channels and at two power levels for greater range, but as it’s not battery powered I don’t know if it would be more powerful than the iboost sender.
Handy info as I'm about to install a PV system, i boost, Eddi boost, Tesla batteries or Pure drive batteries etc and on it goes, My brain hurts Help...
The new feature is available with the software update . Hope that help.
Take it EV ! o/
Makes sense 👍
If you put delicate electrical devices in a hot environment in an airing cupboard they will fail faster than in an open area
Thats very true, but not unreasonable to expect instillation in this location, my solar iboost never had an issue here. I would imagine this install scenario would have been designed for.
@@eviain well if it fails quickly again you will certainly know the reason
@@georgegriffiths9843 very true, massive changes to the boards between the two so fingers crossed there’s been some improvements🤞
As per the consumers act 2015 electrical items over £60 come with a 6 year warranty
I did not know that, certainly no hassles from MyEnergi on replacing it
Had my Eddi for about 5 months and looks like it has just died 🤷♂️🤦♂️
Dang fortunately warranty is very good on these Hope it gets swapped out without any hassle
@@eviain thanks, me too!
So apparently Myenergi are sending out a replacement unit asap. Great service so far! I’d really like to know why the unit I have has failed though, the sticker says May 2022… which is when I bought it. It’s not in a cupboard and free airflow etc.
@@oleww50 Could just be one of those random early life failures. But who knows. There was a big difference internally between the original and my replacement.
@@eviain Yes very true, hoping it's just a bad one in a batch. Looking at the 2 you had in the video I have the newer version.