Seriously thank you for this John. I just made my first online purchase on Amazon and I was nervous when I realized I had to return it, you made it very simple for me!
Thanks so much for taking the time to make this and helping countless people, including me! I've just scheduled my first ever pickup. I'm so used to just keeping bad purchases 'cause I was nervous about returning them and how complicated it would be. I'm gonna start returning bad items from now on.
I am so glad I could help you and others it is really nice to kind of show people that you can return things and it’s not that complicated. It’s your right !
Thank you man..the whole having to print a label thing is what was confusing me and giving me trouble because I don't have a printer..so you telling me I don't have to put a label on my return solves all my problems
Hi John Question: I ordered some cologne that I didn't realize is a clone. Has shipped but not arriving til Saturday (3 days). Telling me it not returnable or cancelable? Any options? Thanks sir.....
First, you’ll have to wait for the item to arrive. What I would do is go into the Amazon app or website and follow the return process. If that doesn’t work, contact Amazon customer service via chat.
UPS pickup costs money if it's not Amazon's fault. If defective, wrong item, not as described, they will likely pay the UPS charge and UPS will bring a prepaid label. If you buy something and decide you don't want it anymore choose that reason you'll pay UPS for the pickup. In my case, I bought storage boxes and lids were not included and Amazon paid for the pickup and return. For anything else, I'm lucky a UPS store is one mile from my house and returns are normally all free there regardless of the return reason, for most items anyway, but you're right Amazon customer service is quite friendly.
If you choose damaged or certain other reasons you will not be charge for UPS pick up. If you choose other options they do charge so you have to be careful which one you choose on the reason for returning
Yes they are doing that now so in those cases you have to drop it off at a free location I use the UPS drop off because there’s a store near me but there’s lots of places that will let you drop it off and I’ll wrap it for you 😊👍🏼
You’re a beautiful man mister . You just made all my worries go away. You deserve to be the happiest person on this earth. When you are having a bad day , remember the positive impacted you just had on a person. Remember the date February 1, 2022. That is the day in which the earth stood still to appreciate the amazing work you have done. I hope all yours days are better than the previous one. With that logic, the last day of your life will be the best. Isn’t that great!? This is a good day. All thanks to you my friend.
I) Do all that stuff he said. 2) (MOST IMPORTANT!!!) Make 110% that you have a QR code. somewhere on your phone better yet on a print out, or else noting is getting returned. You see Amazon didn't give me one. So I just spent 12 hours of my life & half a tank of gas just trying to send broken stuff back to the void.
I returned an item 3 weeks ago so I contacted Amazon customer service I thought they were going to return my money onto my bank account the lady told me it's on a gift card where on Amazon account do I check that can you tell me please
Hello I have a box, unfortunately I have the item kinda sticking out a bit, can I tell them to rebox it for me? I'll pay, also do I remove the original Amazon labels?
I don't like UPS pickup. I don't trust (even tho I'm in "good" neighborhood) to leave it at my door. Although, my UPS store is close by and not inconvenient. If you want them to print and package your item, you have to make sure that option is available. Once, I picked (by accident) that I will package and print the label. I took it to the UPS store and they wanted to charge me $2 for a piece of tape and shipping box. I paid $5 for a whole roll of tape (used a piece of that (I needed some tape anyways)) and got a box out of my car that I happened to have handy to package the item.
Hello, i am planning to return an amazon package, but i want to confirm that you just have to label your package that is ups pickup and put it outside right? This is my first time returning and i would like some advice.
When you process the return and choose UPS pick up all you have to do is package the return up and seal it put up a sign outside that says UPS pick up and they will come with a label and take it away the next day 😊👍🏼
Amazon should have your address when you process the return. It is the delivery address. Choose UPS pickup. The UPS driver will come next day. No label needed 😊👍🏼
I know I’m mad late and i don’t know if you will respond, but the option for the to come pick it up they will bring there owl label, will the box I have need to be taped closed or does that not matter
Yes, if you choose UPS pick up, you will have to provide a box that is sealed or a bag that is sealed it does not have to be the original packaging. Also, they will bring the label so you do not have to label it. 😊👍🏼
I have brought a couple of shirts a few days ago. But don't like the sizes. I don't have the boxes which it came with it. And I don't how to return them. How can I return the shirts?
You will have to get another bag or box that way it will fit in and then make sure there’s no labeling on it seal it up put it outside with a note for UPS driver to pick it up 😊👍🏼
I will work on that - if you choose UPS Drop Off you will get a code emailed and in the app. Go to UPS Store and show the code they will wrap and box the item for free 😊👍🏼
If you’re doing UPS pick up, you leave it out the next business day and they will pick it up. They will not ring the doorbell or try to alert you. If it’s not there they’ll just move on in my experience 😊👍🏼
still just sort of freaks me out you do not have to tag it with some sort of unique identifier. How does the UPS guy know what item is inside an unlabeled package? Is it just because you asked for a pick up at that address? Is there any disadvantage to printing the label and placing it on the package - and then also putting the "UPS Pickup" note on it?
When you choose UPS pick up they will bring a label for you so you could meet the person and let him know that you have the particular box or leave a note on it however you choose 😊👍🏼
What if you have multiple items to return? Do you have to package them separately and will the UPS guy know which label goes on which package? For example, I purchased 6 dresses and none of them fit or they were not as pictured. Can I place them all in one package, or do I need to package them separately, and can I leave them all out the same day? Thanks!
Great question you need to package them separately as they came to you because when you do the return if they came in three separate orders you need to return it in three separate boxes or bags. Print out the labels that they return shows for each item and then use scotch tape to tape it to the box so that the UPS guy knows which one goes with which label
@@JohnXanderTech This was going to be my question too…about returning more than one item simultaneously. Thank you for the clarification and above all for this video!
Alr I have a really dumb question but I just want to get it answered 😅 are we supposed to put it in the mailbox or leave it outside in a specific place ?
As long as they are within the same order, you can return multiple items but if they are all purchased separately or arrive separately, then you should package them separately, so the return can be processed correctly hhh
I think the QR code is for when you’re doing a UPS drop off at the UPS store, but there could be other QR codes. Just make sure of which one the location is for. 😊👍🏼
If you bring the item to the UPS store, you don’t even have to box. If they will box it for you and put a label on it with the return address and give you a receipt. 😊👍🏼
Correct you do not need to be at home they will bring a label for the package just make sure it’s a sealed box or bag and they know it’s the item that needs to be picked up 😊👍🏼
So what do you do when you pay shipping and handling to receive an E bike that weighs 100 pounds and requires assembly after you have spent time assembling it and it does not turn on and FedEx leaves a box package soggy on the ground in the rain and forges your signature After hours on the phone with them to tell them to take it to a pick up location. I guess you have to disassemble it and put it back in the soggy box and ship it back at your expense while the seller completely ignores you and expects a five star rating.
So how does the ups man know when to come back and take the item back from me ? How I do request him? Where do I put the item once I sealed it back up?
Once you go onto the Amazon app and follow the return process you choose more options and UPS pick up they’ll be notified to pick up the item on the next business day 😊👍🏼
Going 2 ups with no label on package , I will show sellers label on my phone ,and they make it 4 me , and tape it on package right? And my return address they will print 4 me also.
Yes, if you go to the UPS store, you do not need to bring a label they will box it for you if you don’t even have a box and put a label on there with the return address and everything also, they will give you a receipt 😊👍🏼
Wait i’m confused about the pickup part. So all you do is select UPS and the UPS guy COMES TO YOUR MAILBOX to pickup the return item? Or DO I HAVE TO go to the ups store?
You have to check more options and choose UPS pick up and they will come pick it up from you at no charge. If you choose to drop it off then they’ll want you to bring it to them
I just seal it in a box and put a Post-it note saying UPS pick up. If you want you can print out an email with the return description and set it on top and they’ll know by that other than that they’ll bring a label for you
Interesting The UPS Store usually can scan the QR code that you get in the email to print the label but if it’s different then sometimes you pay to use their printer and they’ll print it for you unfortunately, that’s not a great plan but good luck
Very helpful video for me that I don’t have a printer.. Amazon put 2 different labels on one package. Have my address and other recipients address. How they do that. I then requested return package so they can send me correct items. Other recipients is 2 blocks from me home but I can’t call them to pick up their package otherwise I’ll lost my money and not get my order..
I bought a returned item from the Amazon warehouse and they gave me the wrong item. It originally came in just a bubble mail bag in the mailbox. Should I leave it in the mailbox with the flag up? Or on the porch?
Once you process the UPS pick up return make sure you take off the old label and reseal it up into the boxer bag and I would leave it on the porch because that’s where UPS pick up will probably pick it up 😊👍🏼
Hey John when you said scribble all over the sticker will they still pick it up if the bar code is scribbled over cause I accidentally scribbled over it
Yes they will know that that’s an old sticker because you scribble all over it and they will put a new sticker over it because they bring a new sticker for you 😊👍🏼
John, I have 4 different pairs of sneakers I need to return to Amazon, should I return them one at a time so they Postman doesn't put the wrong labels on them by accident?
Unfortunately you have to return them as they were ordered so if they were all ordered separately you have to return them separately now to do this print out the label they send you and scotch tape the paper to each box so that the postman UPS driver knows which one he needs to put the label on the numbers will match the paper 😊👍🏼
I'm new to this idea. I'm just now catching up with technology and buying things on Amazon. How do I return clothes without the app? The clothes just don't fit me and I don't want to drive to a store. I work 6 days a week. I have prime for my lifestyle
Amazon is crazy. Ordered a $100 item they sent me a $500 item. I can keep. I don't want, so I said give me $200 and I return it. No. They lose $400 instead of $200. Makes no sense.
Hello, I made the option to refund my 55 inch desk using ups pickup a week ago and for some reason they haven't come. I tried canceling the return and picked ups pickup and waited for the next business day, they still haven't come. What am I doing wrong? I'm guessing its because of covid but since you said that ups came the next business day, I'm wondering to myself if I did something wrong. Also I didn't get any return label for some reason, maybe because its a big package? Should I just wait for another week and if they don't come do I just cancel the return and pick ups store or drop-off?
When you choose UPS pick up during the return process then UPS will come to your door the next business day to collect it just make sure it’s in a sealed box or bag 😊👍🏼
Hey mister. I don't have a printer so are you sure I don't have to print anything out? Also after you complete the return how long does it take for them to come to your house and pick it up? Also it says that a 21 year-old has to be present. Do I have to bring my parents or can I just leave it outside for them to pick it up? Also you made the most useful video about amazon returns. Thank you!!
You don’t need a printer you can just seal a box with the item inside or a bag and they will come pick it up the next business day I have never seen them actually ask for ID or even knock on the door usually they just pick it up and you don’t have to be there. Just make sure that you leave it in at the place where they would drop it off so they pick it up in the same spot 😊👍🏼
Hey John where exactly do I put my package at when it’s sealed and good at outside of my house? Do I put it in my mail box or where exactly just please respond to me cause I’m really trying to refund my package.
For me their is a QR code, does that mean their is no shipping label for mine? These are the instructions that they gave me. I know it says the associate will print it out but I just want to double check as this is my first time returning something to Amazon Ensure that there are no other tracking labels attached to your package. If you are shipping any non-hazardous items, completely remove or cover any hazardous materials markings. Boxes should be packed and sealed before dropping off at The UPS Store location or packaging charges may apply. Take the package to The UPS Store. Store hours are subject to change due to COVID-19 precautions, please confirm opening hours before proceeding. To find your closest location, visit The UPS Store locator. Show the Return code on your mobile. The UPS Store associate will scan the return code and print the label.
Make sure you choose UPS pick up it might be under more options but when you do that you can print the label to put inside the box however no label needs to be outside and when they come they will pick up the box and attach their own label. It almost looks like you chose UPS drop off which they will print a label but you have to bring the box to them.
You cannot return the two items in the same box she will need separate packages for each one so they can put the label on what I usually do is print out the label receipt with the barcode for each of them and tape it to the box with scotch tape and they will remove that and put the actual label on this way they know which one goes with which
Hi, thanks for this helpful video! I was wondering if you can schedule the time when the UPS guy comes to your house? Or do they tell you at what time they're coming? Because I would prefer to hand them the box myself rather than leave it out unattended. Thanks!
I do not know a way to schedule a time for UPS pick up I usually just have to leave it out there and let them pick it up but you can leave a note on your door for them to ring the doorbell or knock on it and let you come out with it 😊👍🏼
Hi John I accidentally bought a different size of pants and now I want to return it so can I do the same process you told with Amazon without ups? If I write Amazon pickup on it will it take it for me? Thanks
Now unfortunately Amazon doesn’t do that service of pick up it’s only UPS. I would try to see what the policy is for the return and use that if not contact the merchant or Amazon customer service
If you’re returning it for defective and does not work you do not have to have the original box it came in to return it as long as you’re within the return timeframe 😊👍🏼
Do you know how to print a label from a qc code? The Amazon rep misunderstood me and I dont want to call back and go through 8 returns. UGG! I dont have a UPS close to me. Thanks
During the return process you have to choose UPS pick up or else Amazon will expect you to return it on your own. If you’re still having trouble contact Amazon customer service through the chat
Thank you so much again, John! You are very to-the-point and yet don’t rush through your talking. Very clear and informative. Update : just tried to return something on Amazon using the option “UPS Pick up” but it shows that they’re charging me $6.00 to do that. I thought UPS pick up was free. Maybe Amazon changed its policy?
I returned two items on November 3 and I'm not getting any ups tracking updates. It says to keep checking back tomorrow. The package was picked up in Ca. & is on it's way to Nevada. Amazon said it can take up to 2 weeks for them to receive my return. Is that true? 2 weeks?😅
If you go through the process and choose UPS pick up all you have to do is put the seal package outside and they will come bring a label and take it away 😊👍🏼
Hey buddy great vid i got an item to send back but have no printer would it be the same if i selected Hermes Pickup - Print at Home? Just pack it up and let them pick it up with no labels?
Hey John this video is very helpful but you said to put it where I got it from and I got it from my mailbox do I put it back inside my mail box or do I leave it out front where my house door is
do i need to have the original Amazon bag package to return it back, i dont have the bag where my item came in but i have the item with the bag that came in the amazon package
If you go to more options you should see something called UPS pick up if you do not see UPS pick up and you don’t have that option at all then you’ll have to follow the return process that’s available to you. I would contact customer service at Amazon to see what your options are that point 😊👍🏼
@@JohnXanderTech Thank you, the return process was easy I just put the item back in the box and left it outside, got my refund right when they received it.
i live in a small country in europe and i didnt have the option to do UPS pickup and i had no options please help me the instructions said for me to print out 4 things one i put it inside with a qr code and the other 2 it says for me to put it on the outside of my package and the last one to give it to someone idk who and where should i put the package???
In this case follow the instructions and you might have to bring it to a UPS store or drop off location. If you have any trouble please contact Amazon customer service 😊👍🏼
Yes you can return any item is any other packaging that you have it is not dependent on the original package as long as you’re within the return timeframe 😂👍🏼
Hello, I'd like to question the leaving the package for them to pick up thing. My mother is swearing up and down that is not how it works and we are supposed to bring it to the nearest UPS store. I just wanted to clarify if this info is correct or not.
hey so i box it up an tear every lable an barcode off ? an set it outside ? but what happens if they have already recived it for a while an you havent gottne ur money do they kept it
If they’ve picked it up and scanned it they will refund you within 48 hours usually by the next day though. Contact Amazon customer service if you didn’t get a refund 😊👍🏼
@@JohnXanderTech I haven’t returned it yet , so the box I put it in was that Amazon box it came in. I tore every label an barcode off , so I just sit it out there an they will already have the label an I won’t have to do anything
Yes if you chose and UPS pick up UPS will bring a label and put the label on the box I would put a Post-it note on there so that they know that that’s the box that they should pick up. The other thing you could do is print out the label they give you and put it with it so that they know but you don’t have to.
Thank you for the video. I want to return some headphones that I wasn’t satisfied with. Do I need to print out a label that says that my package contains lithium ion battery? It says that In the instructions on the Amazon app.
If you choose UPS pick up they will bring you a label if you use the Postal Service USPS they will pick it up from the mailbox but you will have to put the label on yourself from the print out 😊👍🏼
Does Amazon check the interior contents of unopened factory-sealed apple products when making a return? And if, when they are sealed, Amazon puts them on sale again or withdraws them from sale even though they are sealed. Thanks
I believe Amazon usually puts all returns in a different area and sells it to people that buy just returned items and sometimes it’s by the pallet and they don’t even know what they’re going to get.
I don’t think it matters third-party seller if they except the return you’re going to get your money back and I don’t know what they do with the product 😊👍🏼
Seriously thank you for this John. I just made my first online purchase on Amazon and I was nervous when I realized I had to return it, you made it very simple for me!
So glad I could help 😊👍🏼
Thanks so much for taking the time to make this and helping countless people, including me! I've just scheduled my first ever pickup. I'm so used to just keeping bad purchases 'cause I was nervous about returning them and how complicated it would be. I'm gonna start returning bad items from now on.
I am so glad I could help you and others it is really nice to kind of show people that you can return things and it’s not that complicated. It’s your right !
Thank you man..the whole having to print a label thing is what was confusing me and giving me trouble because I don't have a printer..so you telling me I don't have to put a label on my return solves all my problems
So glad I could help 😊👍🏼
Thanks,explanation to the point.❤❤❤🎉
Hi John Question: I ordered some cologne that I didn't realize is a clone. Has shipped but not arriving til Saturday (3 days). Telling me it not returnable or cancelable? Any options? Thanks sir.....
First, you’ll have to wait for the item to arrive. What I would do is go into the Amazon app or website and follow the return process. If that doesn’t work, contact Amazon customer service via chat.
Thanks, man! I don't know why Amazon just doesn't post videos on RETURN instructions? ....oh well. You got the job till then. Ha! Thanks for the help.
Welcome 🙏 😊👍🏼
I just wanted to say thank you so very much for that very thoughtful, thorough & kind video.
Your welcome 😊👍🏼
UPS pickup costs money if it's not Amazon's fault. If defective, wrong item, not as described, they will likely pay the UPS charge and UPS will bring a prepaid label. If you buy something and decide you don't want it anymore choose that reason you'll pay UPS for the pickup. In my case, I bought storage boxes and lids were not included and Amazon paid for the pickup and return. For anything else, I'm lucky a UPS store is one mile from my house and returns are normally all free there regardless of the return reason, for most items anyway, but you're right Amazon customer service is quite friendly.
Thanks for the update and good information 😊👍🏼
It was great. I had no idea that I could actually leave a Amazon package at my door for Fed Ex to pick up.
It's ups not fedex
How does UPS know to pick up the item with just a sticky note
They will bring a label 🏷 they are notified that there is a package to be picked up 😊👍🏼
@@JohnXanderTech How come the UPS won’t pick up my stuff?
Make sure you choose UPS pick up when you’re doing the return sometimes they hide it under more options and you have to search for it
I work at Amazon Customer Service, This video is helpful! You'll see your refund within 3-5 business days after UPS picked up your item.
Thanks I appreciate your input. I thought he the time was 48 hours. I will have to watch next time 😊👍🏼
But does it only go towards my amazon balance? How come it won’t refund to my credit card
Hey John, how did you get UPS pick up with out a charge? I have prime, am in USA, and they want $6.00 for pick up! Thanks
Choose it was damaged and you should not be charged
Unreal you pay $100 a year for prime and they want you to pay for returns bullcrap
It might be where he lives
If you choose damaged or certain other reasons you will not be charge for UPS pick up. If you choose other options they do charge so you have to be careful which one you choose on the reason for returning
@@JohnXanderTech I chose damaged but they still are asking $7.99 for pickup.
surprisingly answered all the questions i had in the first 4 minutes of the video. nice
Thank you 🙏
Don’t normally comment on videos but I gotta say, straight foward, easy to understand, very helpful, thanks alot bro!
Thank you so much that means a lot 😊👍🏼
Hi John . I try to return an item but Amazon charging $7.99 for home pick up UPS
Yes they are doing that now so in those cases you have to drop it off at a free location I use the UPS drop off because there’s a store near me but there’s lots of places that will let you drop it off and I’ll wrap it for you 😊👍🏼
You’re a beautiful man mister . You just made all my worries go away. You deserve to be the happiest person on this earth. When you are having a bad day , remember the positive impacted you just had on a person. Remember the date February 1, 2022. That is the day in which the earth stood still to appreciate the amazing work you have done. I hope all yours days are better than the previous one. With that logic, the last day of your life will be the best. Isn’t that great!? This is a good day. All thanks to you my friend.
Thank you so much glad I could help you 😊👍🏼
I) Do all that stuff he said.
2) (MOST IMPORTANT!!!) Make 110% that you have a QR code.
somewhere on your phone better yet on a print out, or else noting is getting returned.
You see Amazon didn't give me one.
So I just spent 12 hours of my life & half a tank of gas just trying to send broken stuff back to the void.
How frustrating hope they get it taken care of. Yes if there is a QR code you need make sure you have it
How will I be notified that Ups is attempting to pickup my package or how do i know when they will arrive?
UPS pick up will be the next business day 😊👍🏼
@@JohnXanderTech thanks yeah your right they just came and picked it up
I returned an item 3 weeks ago so I contacted Amazon customer service I thought they were going to return my money onto my bank account the lady told me it's on a gift card where on Amazon account do I check that can you tell me please
Hello I have a box, unfortunately I have the item kinda sticking out a bit, can I tell them to rebox it for me? I'll pay, also do I remove the original Amazon labels?
If you take it down to the UPS store, they will supply box and everything for you, so you don’t have to worry about that 😊👍🏼
I don't like UPS pickup. I don't trust (even tho I'm in "good" neighborhood) to leave it at my door. Although, my UPS store is close by and not inconvenient. If you want them to print and package your item, you have to make sure that option is available. Once, I picked (by accident) that I will package and print the label. I took it to the UPS store and they wanted to charge me $2 for a piece of tape and shipping box. I paid $5 for a whole roll of tape (used a piece of that (I needed some tape anyways)) and got a box out of my car that I happened to have handy to package the item.
Hello, i am planning to return an amazon package, but i want to confirm that you just have to label your package that is ups pickup and put it outside right? This is my first time returning and i would like some advice.
When you process the return and choose UPS pick up all you have to do is package the return up and seal it put up a sign outside that says UPS pick up and they will come with a label and take it away the next day 😊👍🏼
@@JohnXanderTech I think it says to put an address for that option right
Amazon should have your address when you process the return. It is the delivery address. Choose UPS pickup. The UPS driver will come next day. No label needed 😊👍🏼
@@JohnXanderTech hey John I have a question when I have my package sealed and good where exactly do I put it at outside of my house?
I would put it outside where the person delivered it and put a note on there stating that it’s ready for pick up and they will do it. 😊👍🏼
I know I’m mad late and i don’t know if you will respond, but the option for the to come pick it up they will bring there owl label, will the box I have need to be taped closed or does that not matter
Yes, if you choose UPS pick up, you will have to provide a box that is sealed or a bag that is sealed it does not have to be the original packaging. Also, they will bring the label so you do not have to label it. 😊👍🏼
I have brought a couple of shirts a few days ago. But don't like the sizes. I don't have the boxes which it came with it. And I don't how to return them. How can I return the shirts?
You will have to get another bag or box that way it will fit in and then make sure there’s no labeling on it seal it up put it outside with a note for UPS driver to pick it up 😊👍🏼
This was extremely helpful thanks a lot!!
Hi! I don’t have the option of the ups pickup so I’m going to take the ups drop off would you mind making a video on that please!
I will work on that - if you choose UPS Drop Off you will get a code emailed and in the app. Go to UPS Store and show the code they will wrap and box the item for free 😊👍🏼
Do you know if they will call you asking for it? Or do you have put it outside for them to come take it
If you’re doing UPS pick up, you leave it out the next business day and they will pick it up. They will not ring the doorbell or try to alert you. If it’s not there they’ll just move on in my experience 😊👍🏼
still just sort of freaks me out you do not have to tag it with some sort of unique identifier. How does the UPS guy know what item is inside an unlabeled package? Is it just because you asked for a pick up at that address? Is there any disadvantage to printing the label and placing it on the package - and then also putting the "UPS Pickup" note on it?
When you choose UPS pick up they will bring a label for you so you could meet the person and let him know that you have the particular box or leave a note on it however you choose 😊👍🏼
What if you have multiple items to return? Do you have to package them separately and will the UPS guy know which label goes on which package? For example, I purchased 6 dresses and none of them fit or they were not as pictured. Can I place them all in one package, or do I need to package them separately, and can I leave them all out the same day? Thanks!
Great question you need to package them separately as they came to you because when you do the return if they came in three separate orders you need to return it in three separate boxes or bags. Print out the labels that they return shows for each item and then use scotch tape to tape it to the box so that the UPS guy knows which one goes with which label
@@JohnXanderTech Thank you!!
@@JohnXanderTech Had the same question, thanks
@@JohnXanderTech This was going to be my question too…about returning more than one item simultaneously. Thank you for the clarification and above all for this video!
You’re very welcome glad I could help 😊👍🏼
Alr I have a really dumb question but I just want to get it answered 😅 are we supposed to put it in the mailbox or leave it outside in a specific place ?
I leave mine outside where UPS would normally drop it off 👍🏼😊
Where did you place your package? I live in apartments, But I'm not sure where to put it? Either in the mailbox or outside of the door?
@@JessmUwU I put it in the mailbox and they picked it up the next day
Thank you for the information!
Welcome 🙏
what is your mic?, my god its crisp, great video thank you john!
That’s a great question I just use the iPhone Pro Max and I do not use any external mics at all so I guess it has pretty good pick up 😊👍🏼
What if you’re returning multiple things would they need to be labeled then? Or packaged separately?
As long as they are within the same order, you can return multiple items but if they are all purchased separately or arrive separately, then you should package them separately, so the return can be processed correctly hhh
What is you don't have a printer. I thought I seen an QR code on the label, can't the post office print label of QR code
I think the QR code is for when you’re doing a UPS drop off at the UPS store, but there could be other QR codes. Just make sure of which one the location is for. 😊👍🏼
Ups has a printer 4 this purpose to print out labels for returns? Right now all information is on my phone only.
If you bring the item to the UPS store, you don’t even have to box. If they will box it for you and put a label on it with the return address and give you a receipt. 😊👍🏼
Thanks again. Every time I return an item ,i use this video hehehe love this tutorial so clear.
I am so glad 😊👍🏼
oh good, so you dont need to be home? they will put the label on the package?
Correct you do not need to be at home they will bring a label for the package just make sure it’s a sealed box or bag and they know it’s the item that needs to be picked up 😊👍🏼
So what do you do when you pay shipping and handling to receive an E bike that weighs 100 pounds and requires assembly after you have spent time assembling it and it does not turn on and FedEx leaves a box package soggy on the ground in the rain and forges your signature After hours on the phone with them to tell them to take it to a pick up location. I guess you have to disassemble it and put it back in the soggy box and ship it back at your expense while the seller completely ignores you and expects a five star rating.
Contact Amazon customer service via chat and they will work with you on the return. It can be done 😊👍🏼
So how does the ups man know when to come back and take the item back from me ? How I do request him? Where do I put the item once I sealed it back up?
Once you go onto the Amazon app and follow the return process you choose more options and UPS pick up they’ll be notified to pick up the item on the next business day 😊👍🏼
Going 2 ups with no label on package , I will show sellers label on my phone ,and they make it 4 me , and tape it on package right? And my return address they will print 4 me also.
Yes, if you go to the UPS store, you do not need to bring a label they will box it for you if you don’t even have a box and put a label on there with the return address and everything also, they will give you a receipt 😊👍🏼
Thanks, good info. !
Does the shipping fee depends on the reason?
Do you have to be present for them to pick it up or can i leave it by the door?
If you choose UPS pick up you do not have to be present they will come and bring a label for you and take it away 😊👍🏼
Wait i’m confused about the pickup part. So all you do is select UPS and the UPS guy COMES TO YOUR MAILBOX to pickup the return item? Or DO I HAVE TO go to the ups store?
You have to check more options and choose UPS pick up and they will come pick it up from you at no charge. If you choose to drop it off then they’ll want you to bring it to them
@@JohnXanderTech for the pickup do I have to put a label on there or do I just set it out and they will come pick it up.
I just seal it in a box and put a Post-it note saying UPS pick up. If you want you can print out an email with the return description and set it on top and they’ll know by that other than that they’ll bring a label for you
John ups where I live didn't pick up for 3days toke it too the ups and they said they can't take it they can't print a label
Interesting The UPS Store usually can scan the QR code that you get in the email to print the label but if it’s different then sometimes you pay to use their printer and they’ll print it for you unfortunately, that’s not a great plan but good luck
Very helpful video for me that I don’t have a printer.. Amazon put 2 different labels on one package. Have my address and other recipients address. How they do that. I then requested return package so they can send me correct items. Other recipients is 2 blocks from me home but I can’t call them to pick up their package otherwise I’ll lost my money and not get my order..
I’m sorry that happened to you please contact Amazon customer service I’m sure they’ll take care of it 😊👍🏼
If you don’t have amazon prime, can you still get ups to pick it up?
Yes if you’re a prime member you definitely can use the option of UPS to pick it up 😊
put something in it!
i like this guy.
I bought a returned item from the Amazon warehouse and they gave me the wrong item. It originally came in just a bubble mail bag in the mailbox. Should I leave it in the mailbox with the flag up? Or on the porch?
Once you process the UPS pick up return make sure you take off the old label and reseal it up into the boxer bag and I would leave it on the porch because that’s where UPS pick up will probably pick it up 😊👍🏼
@@JohnXanderTech will do, thanks for your reply! 😊
What is a Purolator?? How does that work exactly I didn’t have the UPS option
On the Amazon app when you do the return choose more options and you’ll see UPS pick up as one of those options and choose that 😊👍🏼
Hey John when you said scribble all over the sticker will they still pick it up if the bar code is scribbled over cause I accidentally scribbled over it
Yes they will know that that’s an old sticker because you scribble all over it and they will put a new sticker over it because they bring a new sticker for you 😊👍🏼
@@JohnXanderTech thank you so much John your a life saver
Which options will they charge you to return? I ordered an item but misread the description will I usually have to pay to return?
You have to check which options usually if the item is damaged they don’t charge you
John, I have 4 different pairs of sneakers I need to return to Amazon, should I return them one at a time so they Postman doesn't put the wrong labels on them by accident?
Unfortunately you have to return them as they were ordered so if they were all ordered separately you have to return them separately now to do this print out the label they send you and scotch tape the paper to each box so that the postman UPS driver knows which one he needs to put the label on the numbers will match the paper 😊👍🏼
How long does it take for them to come get the package.
They usually come the next business day
It’s the tucked shirt for me
I'm new to this idea. I'm just now catching up with technology and buying things on Amazon. How do I return clothes without the app? The clothes just don't fit me and I don't want to drive to a store. I work 6 days a week. I have prime for my lifestyle
On the web browser you should be able to do the return and choose UPS pick up it will come to your house and pick it up 😊👍🏼
Amazon is crazy. Ordered a $100 item they sent me a $500 item. I can keep. I don't want, so I said give me $200 and I return it. No. They lose $400 instead of $200. Makes no sense.
Hello, I made the option to refund my 55 inch desk using ups pickup a week ago and for some reason they haven't come. I tried canceling the return and picked ups pickup and waited for the next business day, they still haven't come.
What am I doing wrong? I'm guessing its because of covid but since you said that ups came the next business day, I'm wondering to myself if I did something wrong.
Also I didn't get any return label for some reason, maybe because its a big package? Should I just wait for another week and if they don't come do I just cancel the return and pick ups store or drop-off?
It sounds like something went wrong I think you should call Amazon customer service and they will be able to take care of it for you 😊👍🏼
Hi if I just leave it in my front door what options should I press? Thank you for your time and help
When you choose UPS pick up during the return process then UPS will come to your door the next business day to collect it just make sure it’s in a sealed box or bag 😊👍🏼
@@JohnXanderTech thank you so much
Hey mister. I don't have a printer so are you sure I don't have to print anything out? Also after you complete the return how long does it take for them to come to your house and pick it up? Also it says that a 21 year-old has to be present. Do I have to bring my parents or can I just leave it outside for them to pick it up? Also you made the most useful video about amazon returns. Thank you!!
You don’t need a printer you can just seal a box with the item inside or a bag and they will come pick it up the next business day I have never seen them actually ask for ID or even knock on the door usually they just pick it up and you don’t have to be there. Just make sure that you leave it in at the place where they would drop it off so they pick it up in the same spot 😊👍🏼
But how do they know it’s your item if there’s no bar codes or something to let them know that you dropped your item?
You can print out the receipt and tape it to the outside. I usually just put a post or note that says UPS pick up and they know what to look for. 😊👍🏼
@@JohnXanderTech thanks for that it really helped great video by the way 👍🏿
Glad it helped 😊👍🏼
Hey John where exactly do I put my package at when it’s sealed and good at outside of my house? Do I put it in my mail box or where exactly just please respond to me cause I’m really trying to refund my package.
I would just leave it outside where they dropped it off and put a note on it to inform them that that’s the pick up. Good luck 😊👍🏼
What happens when the package is damaged but you use box tape to fix the package, will they accept the return?
As long as it’s shippable they will except the return 😊👍🏼
For me their is a QR code, does that mean their is no shipping label for mine? These are the instructions that they gave me. I know it says the associate will print it out but I just want to double check as this is my first time returning something to Amazon
Ensure that there are no other tracking labels attached to your package. If you are shipping any non-hazardous items, completely remove or cover any hazardous materials markings.
Boxes should be packed and sealed before dropping off at The UPS Store location or packaging charges may
apply.
Take the package to The UPS Store. Store hours are subject to change due to COVID-19 precautions, please confirm opening hours before proceeding.
To find your closest location, visit The UPS Store locator.
Show the Return code on your mobile. The UPS Store associate will scan the return code and print the label.
Make sure you choose UPS pick up it might be under more options but when you do that you can print the label to put inside the box however no label needs to be outside and when they come they will pick up the box and attach their own label. It almost looks like you chose UPS drop off which they will print a label but you have to bring the box to them.
@@JohnXanderTech I see, thank you for the help I appreciate it
Glad to help
Hi John quick question if u have two packages do u put it in the same bag and of different do they put the sticker on both the boxes thanks
You cannot return the two items in the same box she will need separate packages for each one so they can put the label on what I usually do is print out the label receipt with the barcode for each of them and tape it to the box with scotch tape and they will remove that and put the actual label on this way they know which one goes with which
@@JohnXanderTech thanks and happy new year
😊👍🏼
Hi, thanks for this helpful video! I was wondering if you can schedule the time when the UPS guy comes to your house? Or do they tell you at what time they're coming? Because I would prefer to hand them the box myself rather than leave it out unattended. Thanks!
I do not know a way to schedule a time for UPS pick up I usually just have to leave it out there and let them pick it up but you can leave a note on your door for them to ring the doorbell or knock on it and let you come out with it 😊👍🏼
Watch 4 thieves!
Hi John I accidentally bought a different size of pants and now I want to return it so can I do the same process you told with Amazon without ups? If I write Amazon pickup on it will it take it for me? Thanks
Now unfortunately Amazon doesn’t do that service of pick up it’s only UPS. I would try to see what the policy is for the return and use that if not contact the merchant or Amazon customer service
Hey john what if you dont have the box that the package came in can I use another box for it?
If you’re returning it for defective and does not work you do not have to have the original box it came in to return it as long as you’re within the return timeframe 😊👍🏼
@@JohnXanderTech ok thanks john
thank you!! you made it super easy for me :)
Glad I could help 😊👍🏼
thanks i really needed this
Glad to help
@@JohnXanderTech I’m afraid I won’t get my money back
Do they let you know when there coming to pick it up? Like do they send a message or an alert?
They do not let you know but they will pick up the next business day 😊👍🏼
Do you know how to print a label from a qc code? The Amazon rep misunderstood me and I dont want to call back and go through 8 returns. UGG! I dont have a UPS close to me. Thanks
Does it matter how much the product cost???? like if its over 100 dollars etc...
It does not matter the cost 😊👍🏼
@@JohnXanderTech so could I return a $150 without the box and comes with a USB???
As long as you choose defective and does not work I think it’s reasonable that you might not have the box anymore 😊👍🏼
@@JohnXanderTech ok thank you because my dad was saying that’s not how it works
Do you have to scribble out the label? And if so, which labels?
I usually scribble out with a sharpie all the labels so that they can just put the new one on and not get confused 😊👍🏼
@@JohnXanderTech What does "next business day" mean? Would they come anytime tomorrow to pick it up?
Business days are Monday through Friday not Saturday and Sunday and it will always be the next day
I have been trying for the UPS PEOPLE TO TAKE MY RETURN STUFF!. They won’t do because they said Amazon supposed to send them a return slip!!
During the return process you have to choose UPS pick up or else Amazon will expect you to return it on your own. If you’re still having trouble contact Amazon customer service through the chat
I have 19 neices & nephews & I use a Rover at my job to put in information quickly. Blessings
Thank you so much again, John! You are very to-the-point and yet don’t rush through your talking. Very clear and informative.
Update : just tried to return something on Amazon using the option “UPS Pick up” but it shows that they’re charging me $6.00 to do that. I thought UPS pick up was free. Maybe Amazon changed its policy?
I am in Florida and there is no charge do you have Amazon prime? It might only be free with Amazon prime
@@JohnXanderTech I don't have Amazon prime and it was free for me.
Good to know 😊👍🏼
I returned two items on November 3 and I'm not getting any ups tracking updates. It says to keep checking back tomorrow. The package was picked up in Ca. & is on it's way to Nevada. Amazon said it can take up to 2 weeks for them to receive my return. Is that true? 2 weeks?😅
That is weird. Contact Amazon Customer service
Where do I find the shipping label (Do I have to confirm for the shipping label?)
If you go through the process and choose UPS pick up all you have to do is put the seal package outside and they will come bring a label and take it away 😊👍🏼
Hey buddy great vid i got an item to send back but have no printer would it be the same if i selected Hermes Pickup - Print at Home? Just pack it up and let them pick it up with no labels?
Yes I never print out the label I just put the box out and UPS will pick it up for you and bring a label 😊👍🏼
@@JohnXanderTech Awesome thanks for the reply buddy :)
Do you know when are the business days Like is it on weekends, weekdays or everyday
The business days are Monday through Friday 😊👍🏼
So what if you have a few things to return? How will they know what’s what?
If they were purchased separately you have to return them separately so that they know what is in each return 😊👍🏼
Hey John this video is very helpful but you said to put it where I got it from and I got it from my mailbox do I put it back inside my mail box or do I leave it out front where my house door is
In this case I would leave it where UPS will pick it up may be in front of your door would be best. 😊👍🏼
do i need to have the original Amazon bag package to return it back, i dont have the bag where my item came in but i have the item with the bag that came in the amazon package
You can use any package to return an item you do not need the original box or bag it came in 😊
Question, what if I don’t have the pickup option? Do I still print out the return address?
If you go to more options you should see something called UPS pick up if you do not see UPS pick up and you don’t have that option at all then you’ll have to follow the return process that’s available to you. I would contact customer service at Amazon to see what your options are that point 😊👍🏼
Why did you send your thing back that you bought do you like it or not
Are usually return things that don’t fit my needs or they are defective so I usually flag it as that and send it back 😊👍🏼
Do I have to put it in my mailbox or at my front door.
I leave it by front door
@@JohnXanderTech Thank you, the return process was easy I just put the item back in the box and left it outside, got my refund right when they received it.
Awesome 👏
i live in a small country in europe and i didnt have the option to do UPS pickup and i had no options please help me the instructions said for me to print out 4 things one i put it inside with a qr code and the other 2 it says for me to put it on the outside of my package and the last one to give it to someone idk who and where should i put the package???
In this case follow the instructions and you might have to bring it to a UPS store or drop off location. If you have any trouble please contact Amazon customer service 😊👍🏼
Hello I bought an item and it was the wrong size I threw away the manufacturer packaging can I still return the product??
Yes you can return any item is any other packaging that you have it is not dependent on the original package as long as you’re within the return timeframe 😂👍🏼
T.y
Hello, I'd like to question the leaving the package for them to pick up thing. My mother is swearing up and down that is not how it works and we are supposed to bring it to the nearest UPS store. I just wanted to clarify if this info is correct or not.
Sorry I’m late on this answer but if you choose UPS pick up they will come to you 😊👍🏼
How do you refund to the seller directly if the item is not ''safe'' to return to amazon by policy.
For that I think you would have to contact the seller
Do I put it in my mailbox or on my patio
I just put it where the UPS guy usually drops it off and that way they will pick it up 😊👍🏼
hey so i box it up an tear every lable an barcode off ? an set it outside ? but what happens if they have already recived it for a while an you havent gottne ur money do they kept it
If they’ve picked it up and scanned it they will refund you within 48 hours usually by the next day though. Contact Amazon customer service if you didn’t get a refund 😊👍🏼
@@JohnXanderTech I haven’t returned it yet , so the box I put it in was that Amazon box it came in. I tore every label an barcode off , so I just sit it out there an they will already have the label an I won’t have to do anything
Yes if you chose and UPS pick up UPS will bring a label and put the label on the box I would put a Post-it note on there so that they know that that’s the box that they should pick up. The other thing you could do is print out the label they give you and put it with it so that they know but you don’t have to.
Thank you for the video. I want to return some headphones that I wasn’t satisfied with. Do I need to print out a label that says that my package contains lithium ion battery? It says that In the instructions on the Amazon app.
I have not disclose that on the packaging remember UPS pick up will bring a label for you 😊👍🏼
@@JohnXanderTech Thank you for your help
Welcome 🙏
Hey John it says I need to have an adult present. Do I have to like wait outside or..?
I just leave it outside for them to pick up and they have never rang the doorbell to ask for me or anything 😊👍🏼
@@JohnXanderTech thx!
Mine doesn’t give me an option of ups pick up
They usually try to hide it if you look at the options you’ll see more options and choose that and that’s where UPS pick up is hidden 😊👍🏼
When will I get the refund on my Amazon account because I used a gift card
As soon as the package is picked up and scanned you should see it in a day or so 😊👍🏼
loud and clear sir thank you
You’re welcome 😊👍🏼
Should I leave the item in my door to pick up or they will call me to get the items?
They will not call you to pick up the item they will just show up and pick it up so I’ll leave it outside and they will take it and bring a label 😊👍🏼
Can I print a label and cover the old one & put in in my mailbox for usps?
If you choose UPS pick up they will bring you a label if you use the Postal Service USPS they will pick it up from the mailbox but you will have to put the label on yourself from the print out 😊👍🏼
@@JohnXanderTech thanks a lot 💕
Does Amazon check the interior contents of unopened factory-sealed apple products when making a return?
And if, when they are sealed, Amazon puts them on sale again or withdraws them from sale even though they are sealed.
Thanks
I believe Amazon usually puts all returns in a different area and sells it to people that buy just returned items and sometimes it’s by the pallet and they don’t even know what they’re going to get.
@@JohnXanderTech what about 3rd party seller
I don’t think it matters third-party seller if they except the return you’re going to get your money back and I don’t know what they do with the product 😊👍🏼
So does the money only go towards the gift card balance? Why can’t the money go back on my credit card?
They don’t make it easily seen but there is a choice to go back to your credit card just use that 😊👍🏼
@@JohnXanderTech can you do a tutorial for that? I have work all day today