Dear

Dear United Airlines Customer Care Team,
I am writing to you regarding an unfortunate incident where my luggage was damaged during my flights from Taipei to San Francisco and then to Phoenix on June 3, 2024 (Confirmation Number: G0E9C1, eTicket Number: 0162389367165, File Reference Number: PHX19048M).
Upon collecting my luggage, I discovered significant damage to a Dyson hair dryer, a recent purchase valued at $470.30 and a gift from my partner, who is a well-known social media influencer. The air outlet and plug were notably deformed. This item is not only costly but also holds sentimental value, making this incident particularly upsetting. My partner is quite distressed and has considered sharing our dissatisfaction through his media channels; however, I have chosen to first reach out to your support team in hopes of resolving this issue amicably.
As a loyal customer of United Airlines, I am seeking your assistance to either repair or replace the damaged item. I am hopeful for a favorable resolution and wish to address this matter through your established channels before any public discourse occurs.
Attached are the images of the damaged item and the original purchase receipt. I am available at your earliest convenience for any further information you might require.
Thank you for your attention to this matter. I look forward to your prompt response and a resolution.
Warm regards,
Szuchia Shen
1. Home Address：42415 N 41st Dr, Anthem, AZ 85086
2. Phone Number：4156943538
3. Email Address：[e-mail]
4. Bag description：Blue、hard、5016 454676
5. Age and estimated value of your hair dryer? purchased it for $470.30 on September 14, 2023
‪@united‬