When customers de-value your experience by saying It's an easy Fix. Asus GL504GW No Power Repair
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- Опубликовано: 28 окт 2021
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I have 3 open soldering stations fully equipped with tools for anyone who wants to walk in and work on their own projects. When someone says _"it's easy, I would do this but I don't have the tools"_ I tell them today's their lucky day, 'cause I'm going to give them the tools to do it themselves! :D
Nobody ever takes me up on it...
😂😂
Ofcourse no one will… imagine someone takes on the challenge but has to watch ur youtube videos to fix it lol
"If it was easy to fix you wouldnt bring it here" Spoken like the Lord himself......The whole Truth and nothing but the Truth. "Its easy for me, but not for you" You tell them Alex, Bravo !
sometimes, it's easy to fix with the right tools but in any case ,when you don't have the tools, the easyiest fix is a nightmare without the right tools
but tools and experience are valuable....and work hour is not free
and so the3-6 month guarantee is not free,there are no frienship in bussiness and no favor done when it benefit only one side
i stop open opened door ^^,it's just some common sense some customer try to make you forget sometimes
Hello from Uruguay. People always try to evaluate our work.
You can't say that a job is easy if you can't do it yourself. It happens in car mechanics, carpentry, all the jobs that involve a knowledge trade. This man Alex receives hundreds of devices a day for his knowledge and experience. It is unfair for a person to come and tell you that your job is easy. It would put me in a bad mood too. I always watch Alex's videos and respect for people is the foundation of his business. Always respecting the customer. I've seen him lose money because of his mistake. He is not a lord, he is simply a man who stands up for his work and his knowledge and experience.
exactly.. lol
this is true 99% of the time. But i can say ive called a place asking about an "easy fix" solely because i didnt have the tools on hand. Not because i couldn't fix it.
@@TheToastedGoblin exactly. I didn't have a hot-air rework station for the longest time, so some really easy repairs were made quite difficult. Removing ICs with a lot of pins with a soldering iron is a fucking pain.
"That was easy" Because you made it easy. By paying attention, learning, and going through all those other times that it WASN'T easy. By having the right tools and knowing when to use them. Respect, sir. 👍🏻
And even with all that, sometimes it's down to a bit of luck. One can easily spend many hours diagnosing something to come to dead ends, even with experience. The customer doesn't understand that. That many times a 30 minute job could easily have taken several hours by just taking a wrong step, or starting diagnosing in a different way.
Yeah, that's what he repeatedly said. Why are you stating the obvious.
@@UmVtCg I typed it before he said it. Should I have gone back and deleted it? My bad. 🙄
@@Brett_S_420 Why don't you completely watch a video before commenting on it.
The same goes for working on cars. Diagnosing the issue is typically where all the experience matters, i can teach someone how to loosen bolts, replace items, but teaching them to identify what is wrong is the challenge. I learn a lot about diagnosing electronics thanks to you so i appreciate seeing all of these videos. Hell, the "easy fixes" are easier to wrap my head around anyway.
Same with computers!
Experience is why I sent my repair to your shop. And I expect to pay for that experience. Sure I can find Joe down the street who says he can fix it for 20 bucks and some beer, but Joe says a lot of things and I don't need talk. I need results. There is a sign I made and put over my desk: If it looks easy, you're watching a professional work. If it looks difficult, it is, and you are watching a professional work.
Sometimes people search for cheap job, and they get a crappy job. The cheap job does not know how to do it, ruins the device and the customer will need to pay once more to a professional. You pay cheap, pay twice.
@@davidlguerr One of my favorite teachers says, “pay once, cry once”. [ Or buy cheap and cry forever. ]
@@Arvidje the kind of issue you bring they does not worth the price of the repair usually.
The work hours of an expert outcost most of devices unless it's very high end or precious.
Your view may improve by looking at the larger picture.
Sincere question, do you mind if I use your quote?
I thought you were going to say that if it looks difficult, then you're watching a noob work but I guess we gotta imply that it is not a noob working lol
Your work and experience are worth every penny. I've always loved fixing things so when my electronics recently failed I had to give it a try. Thanks to you and your videos I was able to replace the fpc connector on my switch and replace the HDMI port on my friend's PS4 slim. I totally get that smile at the end when the job is done. Seeing it power on after death is addictive.
"I could fix it myself, but I'm too busy." I heard that one before too
Then it’s not easy
That's famous line you see from people trying to sell their POS cars on Craigslist and FB marketplace LOL .
It's freaking excuse
so chrge them for your time lol
24 years in the repair industry, like your videos. I wish I had done the same like you over the years. Keep up the good work !
I very much appreciate how you speak when explaining your reasoning. It is neither spiteful nor arrogant. It is simply truthful and respectful. It reminds me, as a mobile mechanic, of when I explain to non-clients that I have no desire to work on their vehicle or that I won't bring down my hourly rate in any manner. I simply state that both parties at hand can't come to an agreement that appears fair on both sides. If both sides can't agree, services can't be expected to happen. No hard feelings and I wish them the best in their repairs with someone more in line with their expectations.
I love when they say "Its an Easy Fix!", you open it up, liquid damage, blown components, failing hard drive, missing keys, hinges fall apart. LOL. Great Video Alex! The Job is Done!
I love when you take the client from he'll approach to videos. Some people are nutjobs in their expectations. But there's never enough time or money in life to make it worth the while to explain it to them.
I try to cherish the moment of the select few who truly appreciate your efforts and mental fortitude.
Thanks for the wise words! I get customers all the time de-valuing my experience because I make it seem easy and you just inspired me to a new perspective!
These repairs facinate me. I have no skill in this area but love your videos. I also really enjoy the happiness on your face when you locate the fault. It shows your passion and why you are so good at what you do.
best comment :X
If things are that easy, people claiming things are easy should just fix things themselves.
I get customers who watch RUclips videos on how to change a mobile phone screen and try it themselves because it looks easy. Then they bring it in, in a plastic bag full of bits because they found out that they didn’t have a clue what they were doing and it wasn’t as easy as the RUclips video made it look. Annoys me because all the screws are mixed up, they’ve mislaid battery covers etc. Total pain. They get charged more for the pleasure even if they’ve destroyed their phone in the process.
I don't trust people when they talk; they talk nonsense a lot of the time.
@@CiderPang27 I destroyed my 1080ti by trying to install a liquid cooler just by watching a RUclips video because it looked so easy and only to get unwanted results. Thank goodness I got a warranty replacement. Never again I'll tamper with anything, I'll get a professional to do whatever I need to be done
@@CiderPang27 The components look so much bigger in the videos!
@@ahmedhamdan2009 but installing a liquid cooler IS easy lol what are you even comparing.
I must admit watching this video it looks like an easy fix. Because you are an expert, know exactly what to do and when to do it. Give me that problem and the tools to fix it, even with a 1 million dollar reward to fix it (not replace it the whole thing) I couldn't fix it in a week. The most amazing part is you walk through the entire process in the video, sharing that valuable experience for free. You are a generous man indeed, I hate to think anyone would devalue your experience.
I just discovered this channel and I love it. Amen on people saying something is easy then don't want to pay for your experience.
If the customer says that it’s an “easy fix”, why didn’t they do the repair themselves?! The customers need to keep their “self-diagnosis” to themselves & let us do our jobs more efficiently.
That customer surely doesn't own a flir heat cam I think.
Totally true! Thank you to bring the subject: "Oh, it's an easy fix...". People must realize that is an easy fix, for the ones who know what to do. For others, it's an impossible fix, or very very very hard. Keep going, man!
just do not charge more than replacing the whole board.
I hear you loud and clear. Just like with your doctor, mechanic, contractor. etc. Your paying for their knowledge and experience. Please respect what it took to accumulate all that knowledge!
Great point. I constantly have family members expecting me to work on their computers for next to nothing cause I can do the job in a minimal amount if time. People like mymatevince are a good example of how long it takes to diagnose a fault when you have little professional experience or knowledge. Though he has fixed many things and done some amazing repairs, he has stated that several things he's worked on have taken several hours, days and even weeks in some cases to pinpoint a fault and repair it. I think it should be thought of as "I, as a customer and not a repair technician, could try to repair this and spend several hours or days on it and may not fix it and might even completely destroy it in the process, so how much is it worth for me to have a professional deal with it and not take that risk". Personally, I can do some minor repairs and basic soldering, but I don't have the knowledge to diagnose most board or component level issues and would expect to pay a fee based on the difficulty I would have attempting such a repair.
Alex, the next time one of your customers or perhaps RUclipsr complains, remind them that those grey hairs you have, you actually earnt! You got them by working hard at this job. I earned mine too since the 90s, when people actually respected technical repair personnel. I think this will come again now that right to repair has gained momentum and we (slowly) move away from this "junk culture" where we prefer to throw things away because it's more convenient, at the same time making these big companies wealthier! Well demonstrated and even better, well said. 👍
Haha grey hairs
I have exact the same experience, customers always says it is a simple or easy fix, in order to de-value your work, and get it done cheap.
ya right
The grin EVERY time you finish a job is just absolutly mesmerizing. Please keep up the good work and the videis comming. "Awsome!"
Started working on electronics when I was 12 years old but you have no idea how much I learn from you !!
Um profissional experiente faz qualquer trabalho parecer fácil! O problema é adquirir tal experiência! Parabéns pelo profissionalismo!
Most technicians face the same problem. Oh its an easy fix for you, customers always say.
Once a customer (doctor) told me, why are your charges so high...
I replied, i can make a dead equipment alive, can you make a dead person alive.
After this, he quietly paid my charges.
Thats Brilliant ! LOL :-)
😂 checkmate
Doctors are the worst.
@@treadmillrepair754 I disagree. Teachers are the worst.
@@haakonramslandhol2184 I disagree, educational system is the worst.
Indeed it's a great lesson to those who think repairing something in a short possible time means it's an easy fix ..I for one once had a customer whom I fixed his dead laptop in less than 10min I charged him a fee which he wanted to dispute but I told him man you came to me with a problem I fixed it, how I did it and how many minutes I spent working on your computer doesn't matter all that matters is that you machine is fully functional...it is with great pleasure to say thank you Alex for the video and more lessons to such people to respect the skills of other people..
I respect you Alex for everything you do.
You didn't add - I think out of courtesy and respect for the customers, that there are tons of money put in by you / also NorthridgeFix, in the specialized equipment with which you worked on this laptop.
And your experience and your knowleadge are priceless, cannot be measured in money.
All the best and I'm glad you exist - even if I'm writing this from another continent. I Love people like you! ♥
I would also feel insulted if someone tells me "it's an easy fix" just after asking ME to do it because they couldn't do it themselves. But after looking at it from a different perspective, I think they might be thinking of it as a sort of "compliment" trying to say "I trust that YOU will be able to fix it easily". You know, precisely like acknowledging the value of YOUR experience.
But yeah, when they say "it's an easy fix" they leave too much room for misunderstandings.
True, but if customer follows that up with trying to justify a price decrease then it starts to get nonacceptable
i actually didnt think about it that way, hopefully people clarify if they mean it as a compliment and get confronted for it
Sometimes it comes from a place of insecurity -- and wishful thinking
Sometimes I have better things to be doing that waiting for compoments to arrive in the post and tearing up the laptop and putting it together. So I pay some other guy to do it.
That's not what it sounds like to me when someone says that.
I charge 45 per hour and when I inform my customers of that before starting a job occasionally one will gulp and give me puppy eyes, I always say the 5 is for doing the job and the 40 is one for every year of experience I've gained that means I have the knowledge to do the job right first time so you won't have to call me back again next week.
Eres una gran persona al compartir este tipo de cosas para principiantes como yo... No poseo herramientas profesionales de trabajo, pero justamente tenía el mismo problema que presentas actualmente, me enfoqué en realizar cambios de integrados en la misma zona que has trabajado tu y afortunadamente he recuperado mi laptop, que dios te bendiga gran compañero por compartir estos maravillosos estados de conocimiento gracias...
I agree mate...you can see by your experience how quickly and elegantly you figured out the source of the fault. I do the same kind of repairs and completely appreciate this video. Nice repair...I'm sure you enjoyed that one :)
You said he said "It is an easy fix for you" so that is complementing your skill.
People don't realize the overhead of a repair business, soldering stations, fume extractor, infared camera, voltage injector, all cost money, a business will need to recuperate these costs and any maintenance requirements for these tools. At the end of the day whether the tools allow for the repair to be done quicker and easier, the cost of the repair should be priced accordingly
Tools are only part of it. Check out some of the prior repair attempts performed by other repair shops; skill is very important too.
I am so glad I found you guys. i took my computer to some lazy bum who charged me 175 to diagnose the board not even fix it! When I got the board back they said there was a problem with the board they charged me 175 to tell me something I already knew but when I found you guys I started micro soldering and found the problem all in all you guys are the best repair channel on youtube keep on being great!!
You make it look easy. I get the point about a little difference in videos as I often think I've already watched this one , unfortunately there seems to be a reoccurrence of similar items and issues from customers so let's hope someone breaks something a little different. Great work as always
Absolutely agree on that. Same thing happens with me a lot. People come to me with broken websites, when I fix it quickly they ask me how much I charge for 20 minutes job. 🙄
It took _me_ 20 minutes because I have years of experience. You are not paying for 20 minutes, you are paying for the fix regardless of how much time it took me to fix. 😒
just take 2 days to fix it. then invoice them for 2 days
@@PrivilegeYT This is what the customer really wants.
@attiq haroon I work in a field that count the job by using mandays.
the faster you work, the more job that given to you, and same salary as the stupidest person in the room. (with the same job level)
Well don't charge by the hour then!
@@ricomajestic you missed the whole point 🙄
I don't charge by hour but clients expect to pay by hour when the issue gets fixed quickly. But choose to pay by the job if it takes long time.
I can relate.. I do glasswork. Have for a while and one of my specialties is repairs. People bring me things all the time and rarely refrain from “it should be easy.. it’s a small piece/clean break/ect” sometimes it is, but usually fixing the thing properly involves much more than the person had ever imagined. My goal is to make it like it never happened and that takes a little more than just sticking it back together.
On the other hand, I’m the expert in these situations and stupid comments are just to be expected.
So true, you make it look easy. I have a channel as a hobby and have worked in Industrial Electrical Reliability over 25 years and yes finding the fault is always the hard part. Some may find it easier than others, but the issue once found is usually never the hard part. Can't get a easier fix than a loose connection or wire at a terminal and sometimes finding that issue takes hours even though it's a 10 second fix!
Came to watch with nothing and left with a life lesson. Thank you 🙏🏽
As in any established business there is overhead, experience, tools, utilities, the continual mopping of the floors, washing of windows. lunch, paying "Big Boss" to do all that grunt work.
And then Mr. Alex does like to take his family on a nice occasional vacation.
Many hidden cost factors to the business that did such an honest job fixing a computer or device.
So, there.
The expenses of the business owner is of no relevence. All that matters are: What will motivate the business owner to take the contract and what is the client willing to pay.
I get the same customers on my picture restoration gig. "You want $200 for 1 hour?" No, I want $200 for 10 years of experience to do it in one hour.
Technician turns up. Opens a panel and one thousand screws are seen. The technician makes a small adjustment to one screw and the machine works again. "1,000 dollars". he says. "Well, hang on a moment, can you break down that bill into items?". "Sure. Tuning the screw, one dollar. Knowing which screw to tune, 999 dollars.".
@@alastorclark3492 Precisely.
but that's false. You DO want $200 for 1 hour. You ask what people are willing to pay, that's the end of the story.
We all know that if you could charge more, you would, and if clients stop paying $200 you will drop the price.
That's why it's called free market.
@@kriptonis I have fixed prices, I never drop my price for anyone. It's not my only source of income, so I just send them away if they think the price is too high.
Ha exactly.
never discount yourself or your experience.most people think its easy,but dont realize the cost of equipment ,staff and rent ...keep doing the great work!
You are awesome technician and I don’t know why some people didn’t like your videos
As I’m beginner micro solder engineer your videos helping me lots
Many thanks
CUSTOMER: "Sir this job is an easy fix".
EXPERIENCE PERSON: "Then why are you here.?"
Some people are actually busy.
Hi Alex, thank you for sharing your knowledge so openly with all of us and making things look trivial with your amazing skills!! Haha! I won't even bother to comment on the "this is an easy job for you" customer. We love and apreciate you!
Have you learned to fix anything from these videos? These aren't teaching videos thwyre bragging videos.
@@cdodge I have learned a great deal from these videos, and not only related to fixing electronics. Are you "bragging" with anything?
@@silent-ghost what?
hi alex ..great job as always ... i think really deep down negative comments from customers is jealousy because they cannot do it themselves like a proffessional like yourself ..years of sacrifice and heartache create experience your family as you know already know are proud of you and what you have acheived ..goes for big boss too.....
Its always a pleasure to watch a professional.
Para encontrar rapidamente el fallo es necesario primero mucha experiencia , las herramientas adecuadas y los recambios adecuados a posteriori , y eso tiene un precio por supuesto..
When I was a tree-climber, tree-workers who had been in the business for years would frequently tell me a climbing job was super easy, yet they themselves would never do it. It's like c'mon man.
Hi Alex,
I have been watching your channel for a while now. I myself is an electronics tech and I do tv repair on the side. Today's video reminded me of a customer I had a few years back. He bought in a Samsung plasma tv for repair due to no power standby light blinking and I said I will give you a call later that day once I diagnose the issue. I diagnosed the issue to be some shorted transistors on the x sustain board. I called customer and gave an estimate for the repair. Not an hour passed by he comes by and showing me RUclips video of some guy replacing bulged capacitors on Samsung LCD tv. He told me this is what I should be doing. They think if it's Samsung it got to be capacitor issue. Lol
Just order a voltage subjection tool from you. Can't wait to get it. It will help so much when you can't see an obviously damaged component.
"It's probably just a fuse". How many times have we all heard that one? Do people realize how rude they are being when they say these things?
"If its *just* a fuse. Then why are you wasting my time?" - I've literally said that.
How is it being rude saying that? People's ignorance is there only downfall, just correct them instead once it has been diagnosed...
I think you're overthinking this. 90% of the time people aren't intending to be rude or disrespectful. I think they're just trying to be helpful and obviously lack the skill and expertise to fully understand what's involved with the repair hence they're paying for a service...
You left the other important thing out in the customer says "easy fix" scenario. The tools aquired at great expense to make repairs "easy" and all the other expenses so you have a place they can bring it to.
Am from Jamaica 🇯🇲, learning alot from your channel even though am just watching no practical as yet, really appreciate it, as a motivation speaker said practice makes better.
You're videos are great! The way you explain everything are superb. Clear and concise. Continue to share your knowledge and experience. It's really inspiring.
I get these people all the time.. my stock reply is "If it's so easy why don't you do it yourself".. hahaha
@@LeoL123 Sometimes it is worth explaining why the fix looks easy. Sometimes you are better off without that customer.
in the end the customer was right lol and when someone says must be an easy fix for you it might be possible they are trying to value your experience instead of de-value while also saying, only fix the main problem .
Respect to you! I work in a totally different field as a copywriter in advertising and sometimes have to come up with taglines, brand names etc. and my clients say the same thing sometimes, that it's such a simple name, tagline etc. that even theycould have come up with. But as you point out it is the experience that they pay for. A lot of thinking goes into powerful copywriting and its simplicity is what makes it seem so easy. As an example the tagline for the watch brand Patek Philippe is so powerful but written with such simple words, it goes ''You never actually own a Patek Philippe. You merely look after it for the next generation." I fix a lot of my devices and do so for friends and family too but this is on the software side of things. I would love to learn how to do the kind of stuff that you do but have no clue as to how to learn please do tell me what kind of qualification/course I need to follow to understand how to do the kind of electrical repairs that you do?
Alex the little boss!!! You have the big boss doing big dissembly and assembly and you doing the fine items. You are one of a kind my brother, your family should be proud. I can tell they are too.
What about using a foot pedal to start/stop voltage injection and quickly soldering a wire or using a clip if possible instead of the injection probe ?
So you would have good and steady connections without putting too much stress onto the components and you still have 2 hands left top hold the thermal camera and pinpoint onto the heatspot 😀
That’s just wasting more time. The goal is to repair devices as quickly as possible. The foot pedal thing is not needed because the injector stays on of switched on. Also it may get in the way sometimes
That would take more time, you should solder wires to the board first then de- solder it .a lot of time wasted.
in future, if a customer says 'its easy' just say, 'you can fix it yourself then. good day' and hand it back to them
It's very funny how customers get to devalue work that they couldn't get done just to reduce the price... And as I always say Electronic is TRICKY.
Experience is very important... For instance... Back in the day, I was changing MOSFETS with any other similar MOSFETS. Over time, I learned MOSFETS don't have the same properties, they can look the same but channels, voltages, amps, roles are different.
EXPERIENCES is a GOLD KEY for success...
Alex, I will never stop being grateful to you for the Tech I became by watching your channel.
One Love from South Africa.
I missed the "Better than factory" expression. Great work as always :) More power to you sir.
Im pretty sure all the Hiroshima bombs we see that get sent in someone said “it’s an easy fix” before working on it.
The truth is many times the labor costs of a experienced tech are much higher than throwing the laptop into the trash can and ordering a second hand one on ebay. That's the reason why people think repairing is expensive.
This is simply not true. Unless you only buy budget devices or 5 year old devices constantly repair will almost always be cheaper than replacing
Great interesting video,I'm retired and really enjoy your vids,you know exactly how to trouble shoot every job.
It's fun to hear some customers are feeling knowledgeable, even they don't have the experience especially proper knowledge 😅😁 well said sir 👍👌
Engineering: 1 part learning how to whack something with a hammer, 9 parts knowing where to hit it.
people don't value nothing this days they just know the price they don't know the value.
knowledge and knowing where to look at requires experience. Experience and be able to fix it quick doesnt mean is easy..
if you cant do it then is not easy.
well done my guy well done
Customers always try that in my line of work as well.. I do advanced programming and electrical repair in vehicles.. Ive had Customers that I was there last hope even when dealer could not fix there problem.. I fix problems very fast and your right it's because of experience and countless hours of my life learning and researching (that I will never get back).. I always tell them your not paying me for my time but either way they never seem to understand.. What you said really resonated with me.. Thankyou
You're like a surgeon. You're hands skill is so good
For as simple as that looked on camera, finding the issue really quick i understand the title of the video. The knowledge behind it, how to use every tool and interpreting the issue is something quite amazing. If you ask me, even if its about experience, i would not say that is something easy, just that you make it look easy.
I wish i can work with this kind of man, full of knowledge, i prayed to have this apportunity
What a beautiful talk about explaining true meaning of experience.
I really like how u say it bro, "you are paying me for the experiences I had not on how much time I spend to fix the issue" 👏💪
Wish that applied to other jobs as well lol
Hi Mr. Alex, I like your explanation on the customer service. Keep it up sir.
Experience yes, tools as well, and the experience to use those tools to effectively and efficiently fix the problem. *Without screwing anything else up*
Good video!
Well...define Easy Fix = watch and learn from Alex! ;-) watching you appying the same method time and time again teaches us that it works to do it methodical. Nice job!!
It was an easy fix for u because of the experience. but for me lack of exact tools, lack of proper knowledge it would took atleast 1 day or more to fix that problem. big salute for u sir alex thanks for the solid content ♥
If a customer says it's and easy fix, then tell him that you will let him use all of your equipment and that he can come to the shop and do it himself, free of charge. Watch his response and laugh.
Alex, thanks for sharing all of your knowledge and putting the time to educate us technicians and show us the honest ways of the repair business.
GG MAN . I work in the same field as you. I suffer every day from the same dilemma with customers. good luck for you .
You should disregard their talk about how easy it was. Just try to explain what the cost which will incur based on your experience. 90% works everytime, 10% they will leave (lol).
I repair some of my own stuff, and sometimes it's easier and sometimes it's out of my skill level. If I need to take it to a pro then it's not easy, it still might only take him minutes but I pay for the experience, knowledge, tools and schematics.
I might figure it out by myself but wasting time when I could be making money instead. Time is money, either way you pay for knowledge.
Thank you for the awesome videos, and for sharing your experiences.
Totally agree! I repair older tech but the same experience theory applies.. Not to mention that experience bought the tools necessary to do the 10% part well.. Great video.
You hit the nail on the head, that's how it is in everything and customers for get about that they are paying for experience knowledge and quality of work not just the initial physical labour involved in the job that like u said it take years to get to point where you can make money efficiently! keep on the good work!
Good job Alex, personally I would like you to find the faulty component without a thermal camera, a lot us cant afford a thermal camera for home repairs. Thank you for the work that you do. All the best to you and your family. 👍👍
if you don't have a themal cam you'll have to use the touchy feely approach and use isopropyl alcohol or flux powder or freeze spray, alex made a video showcasing the rosin flux powder and he sells the device for it, all those options are cheaper to stomach
Nice work! I’m local to you so it’s good to know you are there if I need a repair!
It's the same thing a mechanic does. I had a friend who was really good at his job and the job was always charged by the hours that it should take to complete it. If he completed it in one hour even if it was a 3-hour job, he got paid for 3 hours. Those other two hours came from his experience of doing it so often. You're absolutely correct.
Another important point to make is that you / your employer have invested a great deal of money in quality equipment, thermal imaging, microscope, scope etc etc don’t come cheap, for a start your 87V alone over here in the UK costs c. £450…. A customer should expect to pay not only for time and replacement component cost, but also experience and investment / company overheads.
Thanks for sharing your experience Alex, not only have a learnt so much from you (much of which I can’t put in to practice as can’t justify the cost of the equipment just for my hobby), yours are some of the most enjoyable videos to watch on RUclips!
Very true! Some people just don't understand that it takes time and effort to gain experience and that makes things easy later on. I hate it when people say "it should be an easy problem for you". They don't know the effort you put in to make it easy.
Thank you for sharing your expierience with us all so we can learn.
I always tell our "Easy Fix" customers. they aren't paying for the time I spent repairing their product but rather paying back all the hours of studding electronics. All the time I spent figuring out what commonly blows on new products and so on. You are right. They aren't paying that much for tour labor. They are paying for your experience, and quite rightly so too.
Funny story here. I had a similar problem after applying liquid metal on a laptop. The laptop would work perfectly if the cable was plugged, but it wouldn't work on battery(battery was even detected in windows and verified that it's working in another laptop). Took me weeks of troubleshooting but i couldn't figure it out. A local service promised to help but they forgot about me, so.. in defeat i assembled the laptop back and as if by miracle, the battery worked, i almost cried out of happiness.
So when someone says it's easy, knowledge is 99% of the job, tools can be borrowed. I would've paid good money for someone to fix it in under 2 minutes! Amazing content as always, love your channel!
I've worked in various jobs where troubleshooting takes a much longer time, and the repair can take longer than finding out what's wrong. You've developed a method and toolset that make this repair easy. Do this repair without using any electricity at all. Now I'll call it hard.
Sometimes knowledge makes things easy. Maybe a genius such as myself shouldn't be talking about difficulty. Most people are too stupid to repair this. They couldn't be taught how to unless you showed them a dozen times. I could repair this now watching one guy on RUclips do it once.
So good job easily doing what most people can't do. That's why you make the big bucks.
dude you are the man!!!! There is a saying in mexico, there was a very old computer failing, kind of an ENIAC and they hire a contractor to look at it, he step in front, looked at the computer, pulled his screwdriver and turned a screw three times, then the computer worked again, the man charged the company with 1000 dollars, and when the owner of the company came and said "why are you charging us with 1K dollars if it was only turning a screw 3 three times?" the main said, I "charged you 1 dollar for screwing and 999 dollars for knowing which one to turn" in real life is the same you charge for your experience. As you said is an easy fix for your, but because you know which screw to turn.
Fascinating! I love watching you work. Really impressive.
Also you have the right tools to do the job fast and effectively. Great vid.
you make it look easy..... you are very skilled and knowledgeable at your trade.
Sir, I enjoy all your videos and I like your demeanour whist commenting on the repairs. You take the mystique out of electronics