I've spent a week trying to figure out what was wrong with my device. Turns out this was the issue. I was even using an OS linked from the main site, it apparently just isn't supported on these newer models. Thanks!!
Thanks for the comments Peter. There is a third memory manufacturer that will be used in the near future and it could result in similar issues. One to watch out for if you purchase any more units !
Hello, I don't know if you are still reading this, but my PI 3 B suddenly stop working. I was using raspbian (normaly) and I used the OS shutdown button (since Raspberry don't have a "logic shutdown", just to see the difference. Since this, it never booted again. I've tried using noobs and even another sd card, but the green light doesn't blink, its always off.
Thanks, the link on the Quick Start guide just refers to the downloads section on the Raspberry Pi site rather than a specific distribution but I understand your point.
Hi I’m new to the PI and it worked fine, I set up the wifi and the mouse and key board worked fine so I ran the updates and that worked fine. So today I went to install a camera on the pi and before I did anything I noticed the wifi does not work no mouse or key board and when I reboot the pi when the config is streaming with all the lines that say “ok” one is in red and states “failed” but it streams to fast to read what has failed. Do you have any suggestions?
Hi, if the Pi starts up and runs then shuts down it may be a hardware issue. This is a problem that affects a very small number of units. If you have one of these it will randomly shut down to the red light only but readily re-start on removal and reconnection of the power supply. However a common problem is also that the power supply in use is not sufficient when under load and that can cause the same issue so please try another known good one before returning.
That's good news.There is a difference in the boot code for the two chips and the latest version of Raspbian Wheezy that you have works with both the Samsung and Hynix versions.I haven't tried it but I think you could probably replace the bootcode on Occidentalis with the one that works with Hynix chips.There is some reference to this process on the Raspberry Pi website.
I checked the SD card, it wasn't working anymore. So I got a new one, and formatted RaspBMC on it. It worked perfectly. I guess the SD card broke. Oh well. I'm happy it's working again! And no worries about replying so late it's fine.
Thanks for your positive comments ! The information was released on various Twitter feeds and on the Raspberry Pi site under the heading of "Public Service Announcement" after we noticed an increase in returns. The usual problem is that someone already has a working Pi and swaps the card into the new hardware, it doesn't boot and they believe it to be faulty.
I got a raspberry pi 2 B+ with a lexar 16GB microsd. I extracted raspbian in there and everything. It still won't turn on. The LEDs are both solid. What do I do?
Hi, it will likely be either a software, SD card or power supply issue. Please ensure that you power the Pi through the micro USB socket, preferably with the official power supply. If you read the thread below several people have had similar issues. The Pi is very rarely at fault.
Hi doublehaven, i bought a rasberry pi starter kit from komplett.no. I've double checked and done the installing of both noob and wheezy two times. Ive tried different HDMI cables, different TV's, also tried the video cable output, tried pressing 1 2 3 4 on all of this setups, tried a different SD card with both noob and wheezy. Ive tried using a cellphone charger just to see if it runs too. I've tried using a HDMI to DVI converter and tried that on a monitor. Nothing appears. What can i do? :(
Hello, I need help! I just bought my RPi 3 and tried connecting it to my laptop using a lan cable. But, the problem is my pi is not being recognised by the PUTTY. Also, upon the start only the red led is on. I thought it could be because of the improper installation of NOOBS on the sd card and so i formatted it and reinstalled NOOBS several times but the situation is still the same. I also used 3 to 4 power supplies but still of no use. Can you please suggest what can be done..
Hi, a red light alone indicates it is not booting. The Pi should not be directly connected to another computer through the LAN port, it needs to go through a hub or switch (unless you have a special cable that is crossed over). Have you extracted all the zip files to the card in exactly the same file structure, this is a common problem ? Also some SD cards don't work with the Pi, a list of compatible ones can be found by a Google search. Power supplies are another problem area and I always recommend the official power supply. It costs a fraction of the price of a Pi but is dedicated to the job.
Hello. I'm seeming to have some trouble with my raspberry pi 3 b+. When ever i put my retropie card in only the red light will come on. But when i slide in my raspbian card I get the green light but no picture. Could you please help me out?
Hi, looks like one card is booting but the other not. If the green light is flickering it's a good sign the Pi is running. I have seen units that boot but have no HDMI output in the past. Although rare it is possible. I would try a different display if you have one and don't discount a faulty lead, again rare but possible.
Thanks, but please be aware that even with an approved card that some combinations of hardware are not compatible which is why I suggested that you try a different card if possible. Are you 100% sure of the power supply because this is a common issue. Are there any LEDS lit at all and if so is there a pattern that they flash in ? If you do decide to return for replacement please can you refer to this conversation in the paperwork and I will feed back what I find.
hey. My raspberry pi 3 model b was working about 2 hours ago and unboxed it 2 days ago. I got this for my B-day and I'm really disappointed. what do think that happened? and do you have a solution?
Hi, you don't say if there are any LEDs on or not but if the unit had been working failure through normal use is unlikely. Normally it's either a power supply issue or SD card not inserted correctly or corrupted. I only recommend the official power supply as it's specifically designed for the Pi3.
Hi, apologies for not getting back to you sooner. It sounds like you may have a hardware issue that has developed over time but could you please try burning a new image onto your card because we have seen instances of file corruption that will result in the problem you describe. The power supply is also a common issue but you say that you have tried alternatives.
Hi! My pi wont boot. only the red light is on, and nothing is blinking. i put all the NOOBS files on my PI (raspberry pi 3 model b) im using hdmi to my smart tv as a screen output my phone charger as a power source my gopro sd card (32gb ultra) ethernet cabble. what is going on?
Hi Bas, make sure the files are unzipped before you copy them across. Just copying them wont work. As you have a Pi3 a phone charger is not recommended, power supplies are a common reason for no boot and the reason there is an official power supply for this version. Most problems are either software or power supply related.
Hi! i found the problem! i used an extension cord on my charger because it wont reach my desk, but when i just plug it in the wall it works! thankyou! also 1 more question. do you know how i can dual booth Rasbian and RetroPie?
Hi, that's good I thought it may be power supply related. I haven't run a dual boot system in the way you describe as normally I just swap the SD cards over but have a look at Berryboot which may do the job. The new Raspbian Pixel is out now and looks very nice.
D0C H0L1D4Y The best way is to download and install NOOBS onto an SD card and boot it from that. As the Pi doesn’t have an operating system it doesn’t do much without and you can’t tell if it’s good or bad. Good luck :0)
D0C H0L1D4Y I always use the SD Card Association formatter. It’s a free download if you search for it. Then download the NOOBS from the RaspberryPi site and copy all files across to the card and follow the instructions on the site to complete.
Hi, just got my Pi, it's a B+ but I'm unable to boot. The red and green led stay on and are bright. Formatted my SD card using the sd card formatter. I tried the raspbian image. How do I make it boot?
Hi, normally when power is connected the red LED will flash momentarily and the green led will start to flicked as the Pi boots.I have never seen a case where the red and green LEDs stay on continuously.The two areas to check first are the power supply, make sure it is connected through the Micro USB connector and you are not attempting to power the Pi any other way. Also try installing Raspian from the NOOBS front end.
Dear doublehaven, red light, green light. Connected HDMI, Wi-Fi dongle, Mouse, keyboard and SD card from Kingston for 32 GB. Installed NOOBS once and didn't work, then formatted and burnt Raspbian to the SD - didn't work, then formatted the disk and reinstalled NOOBS...still doesn't work. I also used multiple HDMIs, multiple screens and tried plugging the apple block with cable from my Samsung phone...also in Raspbian I tried putting in Config "HDMI hotplug something or whatever"...nothing works...
+Wonderful emir Hi, have you tried booting without the wi-fi dongle present ? Also I have found that some mice and keyboards can stop a Pi from booting. If the Pi boots the green led will flicker like a HDD light on a PC. Power supplies are very critical, almost always I find that software, SD cards or power supplies are the issue with sometimes the keyboard, mouse or other accessories plugged into USB causing the issue. The chances of getting a faulty Pi now are very low but it is of course still possible. Good luck :0)
Hey man, thanks for the help, but apparetnly my problem was my 32 GB SD card. It was official and it worked when put into the laptop, but didn't work on pi. Then I ordered a 16 GB with NOOBS installed already and it worked! Thanks for help!
I hope somebody can help: When i start my raspberrry Pi the red lamp is solid but the green is flashing and after 5 sec it tuurns completly off. On the screen i see NOOBS revory and after that it initalise sth. But after thats finished my screen is black, just on the top right is a cursor blinking! (I dont want to set it up new, because there are already a few projects on that Pi)
Hi Jack, although I have not seen an identical issue before this looks like a software rather than hardware issue. You could try booting and holding down the shift key to access the NOOBS menu. Re-installing the OS may be the only answer.
(Raspbery Pi Model B+) While I feel like I know the problem, I want some input. So, today I was messing around with some Pi's hoping to set-up some servers, I simply plugged in my Pi and when I noticed it wasn't starting I went to touch it, I touched the SD card and got electrocuted. Shortly after smoke was coming from my Pi so I unplugged it. I had 2 other Pi's so I plugged them in with a new SD Card freshly formatted with an img. Both booted up, this one here will power on but it can't seem to read the SD Card. I'm suspecting that there is something on the Pins or the SD Card reader itself is fried. However, it doesn't turn on unless an SD Card is in so I'm assuming it knows it's there but can't read correctly. Can anyone shed light on this subject?
Hi, from what you describe the power supply you are using could be faulty as there is no way it should be possible to receive an electric shock from the Pi. The Pi will not boot without an SD card as the image holds the operating system.
My other two Pi's work just fine, anyways I've figured it out already. The MicroSD Slot was completely fried. Pi is useless to me now sadly. T'was a long journey though, it's been through quite a bit haha.
Hi, I have no experience of the Sandisk SD card you have, it is possible that this is the reason your Pi won't boot, not all SD cards work with the Pi. Do you have any other cards available you can try and did you unzip NOOBS before installing it on the card ? This is a common mistake.
Hello Lander. If you have a Pi with a Micron memory chip it is important that you use the very latest version of NOOBS. Older versions may not work. Most no-boot problems are related to the software or SD card in use and sometimes the power supply. If you have a kit the supplier of that should provide support for replacement of the Pi if required.
I need help. I just bought a pi 2 and it does not boot, it came with a preloaded sdcard and power supply so those are straight from the manufacturers. both led lights turn on and stay on (green and red) the problem is I see no display,the pi is connected to the wall and connected to my TV via HDMI but I get no signal. I make sure to turn on the TV first aswell as to put it on HDMI 1 before powering on the pi ,yet nothing, I know I could go on o the card to write down some codes but I can't do that my sdcard does not let me access the OS because it is locked as I said I need help please :'( , I haven't been able to use my pi
+RagnarokGaming Hi, this sounds like an issue with either the SD card or software as if the lights are staying solid the Pi is not booting. The card should not be locked down, I don't understand why this should be. It is unlikely the Pi would be the issue.
+doublehaven what do you recommend doing? using a new sdcard or maybe just trying to get a refund and send it back? I really wanted to use the pi I bought the most expensive kit and everything, it came with the case, cable, HDMI, wifi adapter, pre loaded card and everything so if you could tell me a little tip or trick that might work that would be really appreciated, thanks. also thank you for replying so fast
Hello again, if you have one I would definitely try a different SD card and if you can use the latest version of NOOBS from the Raspberry Pi site. The Pi is very rarely at fault, it is almost always software or power supply related issues that prevent it booting.
+Ayush Nair Hi, are you connected through the HDMI port and are any LEDs lit or flashing ? Have you made sure that everything has copied across and that it is to the root directory of the card otherwise it won't work.
+Ayush Nair How are you powering the Pi, it is not designed for powering through a USB port. You must use a separate power supply of the correct specification.
Mine won't work. I plugged in the HDMI cord, a keyboard, a mouse, the power supply I got in my kit, and my NOOBS card, but nothing shows up. The HDMI slot I plugged it into is Input 7, I went to Input 7 on my TV nothing showed up. The red light is there on my Raspberry Pi.
Hi, if there is a red light and nothing else it is indicative of a no-boot situation. I would try formatting your SD card with the SD Card Association tool (not just the Windows tools) ensuring that the size adjustment and erase options are selected, then reinstalling the very latest version of NOOBS.
I've got it working. My dad hooked it up to my monitor and tried that and it worked. He says that it could be that my power supply isn't "strong" enough to display the screen on my TV.
Hi, glad you got it going. On your t.v it is more likely that the default HDMI mode output from the Pi is not compatible with the TV. It can be changed in the config.txt file and is well documented on the Raspberry Pi forum.
Hi, the standard Raspbian build has a user ID of pi and a login of raspberry. This will log you onto the device and you should see a $ sign at the prompt. Typing startx will launch the desktop.
But my R-Pi says Samsung, and it still wont boot. I've tried different power supplies, and nothing happens. I know it not my SD card that is the problem, it's a 2g that has always worked fine. I know that because my R-Pi worked once.; I'm extremely confused and I don't know what to do. Please help!
Hello William. Please try downloading and installing the latest version of NOOBS from the Raspberry Pi website.It is vitally important that the instructions are followed carefully.We receive quite a few returns that are claimed not to boot that work perfectly in my test setup. Not all SD cards work either, even if they are from the same manufacturer and different sizes and classes.
I managed to get it to work. I think it may be because of the power supply, I only get a display on my screen if i switch the screen on after I have turned on the Pi. I was also expecting all of the LEDs to turn on, but i now know that they don't if there is no Ethernet cable plugged in! Thanks for your suggestions!
Bought my Pi recently, I followed the instruction from the raspberrypi.org and it won't boot at all. I got the latest noobs and already formatted the sd card with the software recommended from the raspberrypi.org. Any idea on how to make it works?
Hi, it could be that either the software is not installed correctly, the card is not compatible with the Pi or the power supply in use is not sufficient. It could also be that the devices plugged into the USB ports are causing the issue. Are there any LEDS on at all and are they steady or blinking ?
Thanks for responding. Btw, what I put in to my sd card was NOOBS_v1_3_7 as the instructions told me to. The SD card should not be an issue because I already checked for the compatibility of it. When I inserted my SD card, PWR and ACT LED were blinking. PWR LED kept on while ACT LED was blinking then it was off. And nothing happened after that, the screen remained black.
Hi, the NOOBS version should work so a few other suggestions. Did you unzip the files first before copying them to the SD card ? Another thing to try is a different operating system like RaspBMC that comes with its own installer. You write the installer to the SD card and boot the Pi whilst connected to the internet and it sorts itself out. That will eliminate a hardware issue.
For some reasons when I used a different version of NOOBS, it worked. Hmmmm I do not understand why tho. Oh well, at least it works now. Thanks for ur help. Appreciate it! ^^
That's interesting, my reference version of NOOBS is 1.3.4 from January this year. Can you let me know the date code / batch number from the rear of the board please and the type of memory chip fitted, it will either be Samsung, Hynix or Micron. It is a possibility that the latest NOOBS does not work with all combinations reliably and further investigation is needed. Thanks
Hi I have found it increasingly difficult to get raspberry pi customer suport. Today my Raspberry pi 2 came in everything in the box looked in order so I downloaded noobie and put it onto my formatted as recommended sandisk ultra 32 gigabyte. I rested it on the static plastic plugged it into my computer monitor with my hdmi plugged it in and nothing showed it was just blank. Both the power and act lights were one solid color and nothing was happening. someone please help.
Noobs needs to be downloaded and unzipped to the SD card. I haven't used a card of the size you have with I Pi2 so don't know if there are any compatibility issues. Look at these aspects first and that you have the Pi2 compatible version of the software. To have a Pi2 faulty out of the box is extremely rare.
doublehaven I unziped the file I have even tried plane noobs lite. After that I tried the Sandisk Ultra plus of the same size, and it still hasn't worked.
I just checked and can confirm that if the red and green LEDs are on the Pi is not booting for whatever reason. It will do this even if there is no SD card fitted. Have you checked your power supply and anything plugged into the USB ports is not affecting it ? How are you powering the unit ? It is possible you have a DOA unit but as I said this is extremely rare so eliminate everything else first.
Hi, firstly do you have and LEDs lit and what type of power supply are you using ? Also if you have a Pi with a Micron memory chip please ensure that you are using the latest version of NOOBS.Are you using HDMI or composite ?
Hi again, even if the Pi does not boot you should see the red power LED lit. If it isn't lit the chances are that power is not reaching the unit for whatever reason. You mention that you have swapped power supplies but if you are using a separate lead have you changed that too ? I have seen faulty leads, power supplies and ones that don't connect properly if the Pi is in a case ?
I have Raspberry pi 3 b A charger designed for it Samsung 32b (old and used i just formatted it) PS4 hdmi And it doesnt even boot Im trying to make it an emulator with retropie and (i have made multiple attempts i already erased all of the files) Only the red light shows up nothing more
Bah Boobay Download it from the RaspberryPi website and the instructions are also there. All you have to do is unzip the downloaded files and copy them all to an SD card. Insert this in the Pi, power up and it will boot. It will partition the card and give various options for the operating system. If you downloaded the lite version the Pi will need to be connected to the internet, I always use a wired connection via Ethernet.
Hi Todd, if the Pi boots but there is no signal out of the HDMI port I would try re-installing the NOOBs software but also check the power supply is working correctly and the SD card is properly installed in the slot. It is more likely one of these things than anything else.
I've just bought B+ and copied NOOB using my LG phone to Sd card. Now i see red and green Leds always on and nothing more happnes( TV doesnt see signal)
Hi, I have not tried copying NOOBS to a card using a phone but suspect that it's either the copying process or the SD card itself that is the likely source of the problem assuming that you are using the vary latest version of NOOBS. This is important as the previous versions that worked on the type B don't work on the B+.
right now, ive already bought SD Adapter and new power source (5V 2A) and still the same. Im not going to loose this battle and Im going to buy new SD CARD
Ludwik Bukowski Does look like it may be an SD card problem, the B+ is an extremely reliable board so the chances of it being a fault with the hardware is unlikely.
Hi,the last monday I got my pi3,but since the first time don't work,only the red light are on,I never seen the green light on,tried to use a 16gb class 10 SD,and a 8GB sd but nothing happen,I prove Rapsbian,Recallbox and others but have no lucky,now I am downloading NOOBS from the Pi3 website,and this is how I do 1-Format the SD Card with SD Formatter v4 2-Use the .img file with Win32 Disk Imager v1.0 or use Etcher program to put the .img on the SD card 3-When I finish all this,just unnplugged the SD and put into the pi3 Is something wrong with this steps,can you help me please? Now my last hope is NOOBS D: Nice video,and thanks for your help,greetings from Argentina!
Hi Emmanuel. I think your issue is the software installation. There is no need to use the disk imager. Please try downloading NOOBS and unzipping it, then just copy all extracted files to the card you have formatted with the SD Card formatter. There is no need for the imaging step.
It will likely either be the software installation or SD card. Not all SD cards work with some versions of Pi. It is possible it could be faulty but unlikely. The red light only is fairly common.
Unfortunately it does not work, I tried with 3 different SD with several operating systems and what supposedly should be easy is not, a few days have passed and it is a disappointment and I lost count of the times I formatted the SD in both SanDisk and Kingston and installed Raspbian, Recallbox, Berryboots, NOOBS also thank you for answering, greetings.
+Jessie Lopez Hi Jessie, I am not aware of any issues like this with Pi 2 , it's a very reliable product with a very low failure rate but it is possible that your has developed a fault. Please try it with another power supply if you can and with a clean software install as these are the usual reasons for apparent faults.
+doublehaven OK I tried several times with different power supplies and different sd cards. last night it booted only when it got slightly warmer than usual
Hello, I used a SanDisk Ultra 8 GB SDHC Class 10 Flash Memory Card 30MB/s SDSDU-008G-U46 and downloaded NOOBS on it and it doesn't boot. I tried other software and it still won't boot. Can you help me?
I've spent a week trying to figure out what was wrong with my device. Turns out this was the issue. I was even using an OS linked from the main site, it apparently just isn't supported on these newer models. Thanks!!
Thanks for the comments Peter. There is a third memory manufacturer that will be used in the near future and it could result in similar issues. One to watch out for if you purchase any more units !
That's good news, glad you identified the cause and fixed it ! I agree the Pi is a great piece of kit, there is a lot more to come so keep watching !
Excellent ! I guess the rule is that if something can break it will ! Glad you are up and running again.
Hello, I don't know if you are still reading this, but my PI 3 B suddenly stop working.
I was using raspbian (normaly) and I used the OS shutdown button (since Raspberry don't have a "logic shutdown", just to see the difference. Since this, it never booted again. I've tried using noobs and even another sd card, but the green light doesn't blink, its always off.
Thanks, the link on the Quick Start guide just refers to the downloads section on the Raspberry Pi site rather than a specific distribution but I understand your point.
Hi I’m new to the PI and it worked fine, I set up the wifi
and the mouse and key board worked fine so I ran the updates and that worked
fine. So today I went to install a camera on the pi and before I did anything I
noticed the wifi does not work no mouse
or key board and when I reboot the pi when the config is streaming with all the
lines that say “ok” one is in red and states “failed” but it streams to fast to
read what has failed. Do you have any suggestions?
Hi, if the Pi starts up and runs then shuts down it may be a hardware issue. This is a problem that affects a very small number of units. If you have one of these it will randomly shut down to the red light only but readily re-start on removal and reconnection of the power supply. However a common problem is also that the power supply in use is not sufficient when under load and that can cause the same issue so please try another known good one before returning.
That's good news.There is a difference in the boot code for the two chips and the latest version of Raspbian Wheezy that you have works with both the Samsung and Hynix versions.I haven't tried it but I think you could probably replace the bootcode on Occidentalis with the one that works with Hynix chips.There is some reference to this process on the Raspberry Pi website.
I checked the SD card, it wasn't working anymore. So I got a new one, and formatted RaspBMC on it. It worked perfectly. I guess the SD card broke. Oh well. I'm happy it's working again! And no worries about replying so late it's fine.
Thanks for your positive comments ! The information was released on various Twitter feeds and on the Raspberry Pi site under the heading of "Public Service Announcement" after we noticed an increase in returns. The usual problem is that someone already has a working Pi and swaps the card into the new hardware, it doesn't boot and they believe it to be faulty.
Hello there, can you tell me which leds are on please, is it just the red one or none at all or a combination ?.
I got a raspberry pi 2 B+ with a lexar 16GB microsd. I extracted raspbian in there and everything. It still won't turn on.
The LEDs are both solid.
What do I do?
Hi, it will likely be either a software, SD card or power supply issue. Please ensure that you power the Pi through the micro USB socket, preferably with the official power supply. If you read the thread below several people have had similar issues. The Pi is very rarely at fault.
Hi doublehaven, i bought a rasberry pi starter kit from komplett.no.
I've double checked and done the installing of both noob and wheezy two times.
Ive tried different HDMI cables, different TV's, also tried the video cable output, tried pressing 1 2 3 4 on all of this setups, tried a different SD card with both noob and wheezy. Ive tried using a cellphone charger just to see if it runs too. I've tried using a HDMI to DVI converter and tried that on a monitor.
Nothing appears. What can i do? :(
Hey I got this and it shows after formatting unable to use disk f or something like that
Hello, I need help! I just bought my RPi 3 and tried connecting it to my laptop using a lan cable. But, the problem is my pi is not being recognised by the PUTTY. Also, upon the start only the red led is on. I thought it could be because of the improper installation of NOOBS on the sd card and so i formatted it and reinstalled NOOBS several times but the situation is still the same. I also used 3 to 4 power supplies but still of no use. Can you please suggest what can be done..
Hi, a red light alone indicates it is not booting. The Pi should not be directly connected to another computer through the LAN port, it needs to go through a hub or switch (unless you have a special cable that is crossed over).
Have you extracted all the zip files to the card in exactly the same file structure, this is a common problem ? Also some SD cards don't work with the Pi, a list of compatible ones can be found by a Google search. Power supplies are another problem area and I always recommend the official power supply. It costs a fraction of the price of a Pi but is dedicated to the job.
Hi, thanks for your help! I figured problem was with the power supply indeed. I ordered the official one so everything should be OK hopefully.
Hello. I'm seeming to have some trouble with my raspberry pi 3 b+. When ever i put my retropie card in only the red light will come on. But when i slide in my raspbian card I get the green light but no picture. Could you please help me out?
Hi, looks like one card is booting but the other not. If the green light is flickering it's a good sign the Pi is running. I have seen units that boot but have no HDMI output in the past. Although rare it is possible. I would try a different display if you have one and don't discount a faulty lead, again rare but possible.
Thanks, but please be aware that even with an approved card that some combinations of hardware are not compatible which is why I suggested that you try a different card if possible. Are you 100% sure of the power supply because this is a common issue. Are there any LEDS lit at all and if so is there a pattern that they flash in ? If you do decide to return for replacement please can you refer to this conversation in the paperwork and I will feed back what I find.
hey. My raspberry pi 3 model b was working about 2 hours ago and unboxed it 2 days ago.
I got this for my B-day and I'm really disappointed.
what do think that happened? and do you have a solution?
Hi, you don't say if there are any LEDs on or not but if the unit had been working failure through normal use is unlikely. Normally it's either a power supply issue or SD card not inserted correctly or corrupted. I only recommend the official power supply as it's specifically designed for the Pi3.
Hi, apologies for not getting back to you sooner. It sounds like you may have a hardware issue that has developed over time but could you please try burning a new image onto your card because we have seen instances of file corruption that will result in the problem you describe. The power supply is also a common issue but you say that you have tried alternatives.
Thank you very much, now my pi works
Excellent, the most common issue with the Pi these days by far is the software installation followed by the SD card and power supply.
Hi!
My pi wont boot.
only the red light is on, and nothing is blinking.
i put all the NOOBS files on my PI
(raspberry pi 3 model b)
im using hdmi to my smart tv as a screen output
my phone charger as a power source
my gopro sd card (32gb ultra)
ethernet cabble.
what is going on?
Hi Bas, make sure the files are unzipped before you copy them across. Just copying them wont work. As you have a Pi3 a phone charger is not recommended, power supplies are a common reason for no boot and the reason there is an official power supply for this version. Most problems are either software or power supply related.
Hi! i found the problem! i used an extension cord on my charger because it wont reach my desk, but when i just plug it in the wall it works! thankyou!
also 1 more question.
do you know how i can dual booth Rasbian and RetroPie?
Hi, that's good I thought it may be power supply related. I haven't run a dual boot system in the way you describe as normally I just swap the SD cards over but have a look at Berryboot which may do the job. The new Raspbian Pixel is out now and looks very nice.
oww daamnn thats smart! just use 2 sd cards! why didnt i came up with that:P You helped me out so much :O ur amazing man
Happy to help if I can, you're welcome and enjoy the Pi ! :0)
hey man, what "bench test" can i put it through to assure that its either broken or operable?
D0C H0L1D4Y The best way is to download and install NOOBS onto an SD card and boot it from that. As the Pi doesn’t have an operating system it doesn’t do much without and you can’t tell if it’s good or bad. Good luck :0)
Ok thank you. When formatting should I set it to ntsf or fat or exfat?
D0C H0L1D4Y I always use the SD Card Association formatter. It’s a free download if you search for it. Then download the NOOBS from the RaspberryPi site and copy all files across to the card and follow the instructions on the site to complete.
Hi my pi wont boot im using a 64gb sd card. can you help?
I get a 'Cannot find NOOBS' error it pisses me off
Hi, just got my Pi, it's a B+ but I'm unable to boot. The red and green led stay on and are bright. Formatted my SD card using the sd card formatter. I tried the raspbian image. How do I make it boot?
Hi, normally when power is connected the red LED will flash momentarily and the green led will start to flicked as the Pi boots.I have never seen a case where the red and green LEDs stay on continuously.The two areas to check first are the power supply, make sure it is connected through the Micro USB connector and you are not attempting to power the Pi any other way. Also try installing Raspian from the NOOBS front end.
doublehaven Thanks man, turned out that the sd card was faulty.
Shahe Ansar That's cool, they do sometimes give trouble but I had assumed you had a good one :0)
I have this issue too
liamwillow23 Change the SD card
Dear doublehaven,
red light, green light. Connected HDMI, Wi-Fi dongle, Mouse, keyboard and SD card from Kingston for 32 GB. Installed NOOBS once and didn't work, then formatted and burnt Raspbian to the SD - didn't work, then formatted the disk and reinstalled NOOBS...still doesn't work.
I also used multiple HDMIs, multiple screens and tried plugging the apple block with cable from my Samsung phone...also in Raspbian I tried putting in Config "HDMI hotplug something or whatever"...nothing works...
+Wonderful emir Hi, have you tried booting without the wi-fi dongle present ? Also I have found that some mice and keyboards can stop a Pi from booting. If the Pi boots the green led will flicker like a HDD light on a PC. Power supplies are very critical, almost always I find that software, SD cards or power supplies are the issue with sometimes the keyboard, mouse or other accessories plugged into USB causing the issue. The chances of getting a faulty Pi now are very low but it is of course still possible. Good luck :0)
Hey man, thanks for the help, but apparetnly my problem was my 32 GB SD card. It was official and it worked when put into the laptop, but didn't work on pi. Then I ordered a 16 GB with NOOBS installed already and it worked!
Thanks for help!
+Wonderful emir Great stuff, it was the SD card so one of the usual suspects :0)
i am having the same issue mate
can you tell me if it worked
I hope somebody can help: When i start my raspberrry Pi the red lamp is solid but the green is flashing and after 5 sec it tuurns completly off. On the screen i see NOOBS revory and after that it initalise sth. But after thats finished my screen is black, just on the top right is a cursor blinking!
(I dont want to set it up new, because there are already a few projects on that Pi)
Hi Jack, although I have not seen an identical issue before this looks like a software rather than hardware issue. You could try booting and holding down the shift key to access the NOOBS menu. Re-installing the OS may be the only answer.
Yeah ive done it like that, but that wasnt nice cause i deleted all my prokects with that :/
But thx anyway
Hi, if you have a Pi that was working and appears to have failed please try another known good power supply.
(Raspbery Pi Model B+) While I feel like I know the problem, I want some input. So, today I was messing around with some Pi's hoping to set-up some servers, I simply plugged in my Pi and when I noticed it wasn't starting I went to touch it, I touched the SD card and got electrocuted. Shortly after smoke was coming from my Pi so I unplugged it. I had 2 other Pi's so I plugged them in with a new SD Card freshly formatted with an img. Both booted up, this one here will power on but it can't seem to read the SD Card. I'm suspecting that there is something on the Pins or the SD Card reader itself is fried. However, it doesn't turn on unless an SD Card is in so I'm assuming it knows it's there but can't read correctly. Can anyone shed light on this subject?
Hi, from what you describe the power supply you are using could be faulty as there is no way it should be possible to receive an electric shock from the Pi. The Pi will not boot without an SD card as the image holds the operating system.
My other two Pi's work just fine, anyways I've figured it out already. The MicroSD Slot was completely fried. Pi is useless to me now sadly. T'was a long journey though, it's been through quite a bit haha.
Maybe time to upgrade to a Pi 3 if you haven't already, the performance is a big step up as it has a quad core processor :0)
I'll look into it haha, thanks.
Hi, I have no experience of the Sandisk SD card you have, it is possible that this is the reason your Pi won't boot, not all SD cards work with the Pi. Do you have any other cards available you can try and did you unzip NOOBS before installing it on the card ? This is a common mistake.
what do we do because I got my pi in a kit and I can't return it!
Hello Lander. If you have a Pi with a Micron memory chip it is important that you use the very latest version of NOOBS. Older versions may not work. Most no-boot problems are related to the software or SD card in use and sometimes the power supply. If you have a kit the supplier of that should provide support for replacement of the Pi if required.
Thanks, fixed my problem. Update the link on the "quick start" PDF
I need help. I just bought a pi 2 and it does not boot, it came with a preloaded sdcard and power supply so those are straight from the manufacturers. both led lights turn on and stay on (green and red) the problem is I see no display,the pi is connected to the wall and connected to my TV via HDMI but I get no signal. I make sure to turn on the TV first aswell as to put it on HDMI 1 before powering on the pi ,yet nothing, I know I could go on o the card to write down some codes but I can't do that my sdcard does not let me access the OS because it is locked as I said I need help please :'( , I haven't been able to use my pi
+RagnarokGaming Hi, this sounds like an issue with either the SD card or software as if the lights are staying solid the Pi is not booting. The card should not be locked down, I don't understand why this should be. It is unlikely the Pi would be the issue.
+doublehaven what do you recommend doing? using a new sdcard or maybe just trying to get a refund and send it back? I really wanted to use the pi I bought the most expensive kit and everything, it came with the case, cable, HDMI, wifi adapter, pre loaded card and everything so if you could tell me a little tip or trick that might work that would be really appreciated, thanks. also thank you for replying so fast
Hello again, if you have one I would definitely try a different SD card and if you can use the latest version of NOOBS from the Raspberry Pi site. The Pi is very rarely at fault, it is almost always software or power supply related issues that prevent it booting.
I have copied the noobs extracted file to sd card . but the pi doesn't show any boot screen. It shows nothing.
+Ayush Nair Hi, are you connected through the HDMI port and are any LEDs lit or flashing ? Have you made sure that everything has copied across and that it is to the root directory of the card otherwise it won't work.
+doublehaven I am using Ethernet cable. And copy was done correctly.
+Ayush Nair OK but are there any LEDs lit or flashing and how is your monitor connected ?
+doublehaven the green led blinks for some time. then becomes dim. and my laptop is connected to pi through Ethernet cable and USB cable
+Ayush Nair How are you powering the Pi, it is not designed for powering through a USB port. You must use a separate power supply of the correct specification.
Mine won't work. I plugged in the HDMI cord, a keyboard, a mouse, the power supply I got in my kit, and my NOOBS card, but nothing shows up. The HDMI slot I plugged it into is Input 7, I went to Input 7 on my TV nothing showed up. The red light is there on my Raspberry Pi.
Hi, if there is a red light and nothing else it is indicative of a no-boot situation. I would try formatting your SD card with the SD Card Association tool (not just the Windows tools) ensuring that the size adjustment and erase options are selected, then reinstalling the very latest version of NOOBS.
I've got it working. My dad hooked it up to my monitor and tried that and it worked. He says that it could be that my power supply isn't "strong" enough to display the screen on my TV.
Hi, glad you got it going. On your t.v it is more likely that the default HDMI mode output from the Pi is not compatible with the TV. It can be changed in the config.txt file and is well documented on the Raspberry Pi forum.
You're welcome, hope it works for you !
Mine has a Samsung chip, I ordered the sd card of amazon. When I login it stops and looks like I am supposed to put in a command
Hi, the standard Raspbian build has a user ID of pi and a login of raspberry. This will log you onto the device and you should see a $ sign at the prompt. Typing startx will launch the desktop.
But my R-Pi says Samsung, and it still wont boot. I've tried different power supplies, and nothing happens. I know it not my SD card that is the problem, it's a 2g that has always worked fine. I know that because my R-Pi worked once.; I'm extremely confused and I don't know what to do. Please help!
I can't get my pi to work, when i switch it on the green light blinks once and then goes out. I have a Micron chip, and a Transcend SD card.
Hello William. Please try downloading and installing the latest version of NOOBS from the Raspberry Pi website.It is vitally important that the instructions are followed carefully.We receive quite a few returns that are claimed not to boot that work perfectly in my test setup. Not all SD cards work either, even if they are from the same manufacturer and different sizes and classes.
I managed to get it to work. I think it may be because of the power supply, I only get a display on my screen if i switch the screen on after I have turned on the Pi. I was also expecting all of the LEDs to turn on, but i now know that they don't if there is no Ethernet cable plugged in! Thanks for your suggestions!
Glad you got it working, you're welcome !
Bought my Pi recently, I followed the instruction from the raspberrypi.org and it won't boot at all. I got the latest noobs and already formatted the sd card with the software recommended from the raspberrypi.org. Any idea on how to make it works?
Hi, it could be that either the software is not installed correctly, the card is not compatible with the Pi or the power supply in use is not sufficient. It could also be that the devices plugged into the USB ports are causing the issue. Are there any LEDS on at all and are they steady or blinking ?
Thanks for responding. Btw, what I put in to my sd card was NOOBS_v1_3_7 as the instructions told me to. The SD card should not be an issue because I already checked for the compatibility of it. When I inserted my SD card, PWR and ACT LED were blinking. PWR LED kept on while ACT LED was blinking then it was off. And nothing happened after that, the screen remained black.
Hi, the NOOBS version should work so a few other suggestions. Did you unzip the files first before copying them to the SD card ? Another thing to try is a different operating system like RaspBMC that comes with its own installer. You write the installer to the SD card and boot the Pi whilst connected to the internet and it sorts itself out. That will eliminate a hardware issue.
For some reasons when I used a different version of NOOBS, it worked. Hmmmm I do not understand why tho. Oh well, at least it works now. Thanks for ur help. Appreciate it! ^^
That's interesting, my reference version of NOOBS is 1.3.4 from January this year. Can you let me know the date code / batch number from the rear of the board please and the type of memory chip fitted, it will either be Samsung, Hynix or Micron. It is a possibility that the latest NOOBS does not work with all combinations reliably and further investigation is needed. Thanks
Hi I have found it increasingly difficult to get raspberry pi customer suport. Today my Raspberry pi 2 came in everything in the box looked in order so I downloaded noobie and put it onto my formatted as recommended sandisk ultra 32 gigabyte. I rested it on the static plastic plugged it into my computer monitor with my hdmi plugged it in and nothing showed it was just blank. Both the power and act lights were one solid color and nothing was happening. someone please help.
Noobs needs to be downloaded and unzipped to the SD card. I haven't used a card of the size you have with I Pi2 so don't know if there are any compatibility issues. Look at these aspects first and that you have the Pi2 compatible version of the software. To have a Pi2 faulty out of the box is extremely rare.
doublehaven I unziped the file I have even tried plane noobs lite. After that I tried the Sandisk Ultra plus of the same size, and it still hasn't worked.
doublehaven Also the SD card I got was listed as commonly bought with the raspberry pi 2 on Amazon
I just checked and can confirm that if the red and green LEDs are on the Pi is not booting for whatever reason. It will do this even if there is no SD card fitted. Have you checked your power supply and anything plugged into the USB ports is not affecting it ? How are you powering the unit ? It is possible you have a DOA unit but as I said this is extremely rare so eliminate everything else first.
I'm using a Micro usb pluged into a apple I-phone power-brick to power it
I have my pi and new sd card but when i try to boot it up nothing happens. Please help!
Hi, firstly do you have and LEDs lit and what type of power supply are you using ? Also if you have a Pi with a Micron memory chip please ensure that you are using the latest version of NOOBS.Are you using HDMI or composite ?
Hi, the LEDs are not lit, and i am using the stock power supply however i have tried others. I am using HDMI. No idea with the memory chip
Hi again, even if the Pi does not boot you should see the red power LED lit. If it isn't lit the chances are that power is not reaching the unit for whatever reason. You mention that you have swapped power supplies but if you are using a separate lead have you changed that too ? I have seen faulty leads, power supplies and ones that don't connect properly if the Pi is in a case ?
doublehaven ok, will try looking into it more. Thanks for the help!
I have
Raspberry pi 3 b
A charger designed for it
Samsung 32b (old and used i just formatted it)
PS4 hdmi
And it doesnt even boot Im trying to make it an emulator with retropie and (i have made multiple attempts i already erased all of the files)
Only the red light shows up nothing more
Bah Boobay Download it from the RaspberryPi website and the instructions are also there. All you have to do is unzip the downloaded files and copy them all to an SD card. Insert this in the Pi, power up and it will boot. It will partition the card and give various options for the operating system. If you downloaded the lite version the Pi will need to be connected to the internet, I always use a wired connection via Ethernet.
doublehaven I have done it before maybe I did something wrong
doublehaven retro pie download is in the website?
doublehaven I didn't download any version of the pi
Didn't boot just redid it
it's worked fine before but now it says no signal. please help
Hi Todd, if the Pi boots but there is no signal out of the HDMI port I would try re-installing the NOOBs software but also check the power supply is working correctly and the SD card is properly installed in the slot. It is more likely one of these things than anything else.
+doublehaven awesome thanks for the help!! :-D
REALLY TY!!!
I've just bought B+ and copied NOOB using my LG phone to Sd card. Now i see red and green Leds always on and nothing more happnes( TV doesnt see signal)
Hi, I have not tried copying NOOBS to a card using a phone but suspect that it's either the copying process or the SD card itself that is the likely source of the problem assuming that you are using the vary latest version of NOOBS. This is important as the previous versions that worked on the type B don't work on the B+.
Downloaded NOOBS Yesterday... I will buy SD Card Adapter and I will try again the procedure without my Phone. Thanks for your response
Ludwik Bukowski Hope you have managed to to resolve the issue, if not let me know and I will try to help further.
right now, ive already bought SD Adapter and new power source (5V 2A) and still the same. Im not going to loose this battle and Im going to buy new SD CARD
Ludwik Bukowski Does look like it may be an SD card problem, the B+ is an extremely reliable board so the chances of it being a fault with the hardware is unlikely.
THANK YOU!!!!!!!!!!!
Thanks!
Hi,the last monday I got my pi3,but since the first time don't work,only the red light are on,I never seen the green light on,tried to use a 16gb class 10 SD,and a 8GB sd but nothing happen,I prove Rapsbian,Recallbox and others but have no lucky,now I am downloading NOOBS from the Pi3 website,and this is how I do
1-Format the SD Card with SD Formatter v4
2-Use the .img file with Win32 Disk Imager v1.0 or use Etcher program to put the .img on the SD card
3-When I finish all this,just unnplugged the SD and put into the pi3
Is something wrong with this steps,can you help me please?
Now my last hope is NOOBS D:
Nice video,and thanks for your help,greetings from Argentina!
Hi Emmanuel. I think your issue is the software installation. There is no need to use the disk imager. Please try downloading NOOBS and unzipping it, then just copy all extracted files to the card you have formatted with the SD Card formatter. There is no need for the imaging step.
No luck,only have a red light and nothing happen,I'm so frustrated with this thing
My video of the problem
ruclips.net/video/QdF6oQRa5DY/видео.html
It will likely either be the software installation or SD card. Not all SD cards work with some versions of Pi. It is possible it could be faulty but unlikely. The red light only is fairly common.
Unfortunately it does not work, I tried with 3 different SD with several operating systems and what supposedly should be easy is not, a few days have passed and it is a disappointment and I lost count of the times I formatted the SD in both SanDisk and Kingston and installed Raspbian, Recallbox, Berryboots, NOOBS also thank you for answering, greetings.
The SD card is approved to work with raspberry pi and i did unzip it before I plugged it in.
thanks, this video was useful
whT if your using noobs
Please try as per my reply to Obi_Wan69 above.
I don't know if anyone has the same problem but my raspberry pi won't boot until its a certain temperature.
Hi, some earlier Pi B units were affected by this and would also run for a while and shut down at random. Units affected would be around 2 years old.
+doublehaven that's weird I had my raspberry pi 2 since September.
+Jessie Lopez Hi Jessie, I am not aware of any issues like this with Pi 2 , it's a very reliable product with a very low failure rate but it is possible that your has developed a fault. Please try it with another power supply if you can and with a clean software install as these are the usual reasons for apparent faults.
+doublehaven OK I tried several times with different power supplies and different sd cards. last night it booted only when it got slightly warmer than usual
+Jessie Lopez Hi Jessie, this is not a fault i have seen with a Pi2 and will ask around my contacts
no, I'm thinking of buying a preloaded sd card
Hello, I used a SanDisk Ultra 8 GB SDHC Class 10 Flash Memory Card 30MB/s SDSDU-008G-U46 and downloaded NOOBS on it and it doesn't boot. I tried other software and it still won't boot. Can you help me?