I used to work for CeX for several years and according to their testing guide, for retro items over £50 in value it must be booked in to test like any form of tech. It must be tested and opened to check it's authenticity. It also depends on if it's a Franchise or a Corporate store because attitudes can be quite bad in general. Sucks that you had to go through this.
@@gastly202gaming4 I've worked in both corporate and franchise. The most recent one was a Franchise, left back in July. According to the training they had it as that but I know the system was changing. I hated the franchise store but really liked working for corporate. Those were the days!
@@maireadthepirate Yeah we've swapped the till system now. I've been there since June but I love it. Cooperate stores are nicer and better. Chances are, this RUclips goes to a franchise given how much they apparently do wrong (even tho most of it is valid if you actually work in a CEX or have any history in second hand retail stores)
@@maireadthepirate I trained on it. I like it but, as a trans individual, I hate that it deadnames me and won't let me connect my customer account to my staff ID
The 4K version of The Thing is great. It was remastered for cinema reissue a few years ago as part of the Universal anniversary. The print is fantastic.
15:35 the thing that really annoys me about CEX here is that they do this with the original Xbox... despite the fact that it is well known to have a bad clock capacitors which will leak and will destroy the motherboard. Eventually the only original Xbox's which will survive are the ones that have been opened up. What are CEX going to do then?
Come on man, a cartridge of that value, plus you know about fakes and how to check the logic board... You checked it and tried to palm it off on CEX as apposed to eBay who would of banned you LOL
I get why you think this but he clearly grabbed it, checked the cex site and took it in cex in the same trip. He didn’t notice it was fake until he checked a photo of the cartridge online which he had no reason to do beforehand 😂
To add to your warranty sticker point. We do know what we're doing with opening consoles but we need to provide a 2 year warranty on the functionality of the device. The warranty seal shows that everything should be in factory condition (plus natural wear and tear over the years). Without that, we can't guarantee that there isn't some hardware that shouldn't be there (like an air tag (happened in the store I work in)) or some unofficial parts which could break at any time. The other cash generator stores don't provide any lengthy warranty on the functionality of the device, CEX does.
Take it as a loss for a fiver and keep it as part of your collection. Also open it up and check the inside yourself to check it's 1000000% genuine rather than risk the drama.
Heres a good one, I bought an amd vega 64 graphics card from cex a year ago it came in the post . I put it in my pc and it worked great happy days, a year later I decided to buy a more powerful graphics card from cex the amd 6700 xt so I took out the vega 64 and went to my nearest cex to trade in for a voucher towards my new graphics card, low and behold the told me they would not take it because a screw was loose and a seal was missing lol. So I said i bought the card as is from cex online I have proof because I have an online account showing date it was bought and how much paid. Cex said " oh! We will check with main office". After an hour and a half , they came back to me and said "it looks like we sold you a faulty card in the first place so... because its faulty we have to give you market value for the card ( which was more than the the trade in voucher). Well I had to laugh because there was nothing wrong with graphics card. Cex paid me 60% more for the card . I was over the moon because the next graphics card I bought from them cost me less than what I was going to pay. Happy days thank you CEX lol.
CEX often refuse taking PS3 or PS4 consoles if the original hard drive has been replaced, even though Sony pretty much use that feature of user upgradeable storage device as a selling point for their last 3 consoles. On top of this, they routinly sell preowned modern consoles for near to or high above the price of a brand new unit. I was recently looking to buy a Nintendo switch, in my local CEX, the price of a mk2 switch ( the one with extended battery life), was £290. Yet I was able to buy a brand new switch Oled Pokemon Scarlet/violet LE for £319 brand new. There are certain things I can understand they charge more for, such as games that have got a collectable status. But for a modern console that isnt even in high demand such as the switch, their prices are absolutly mind boggling.
cex can reverse trade ins. So to your questions yes if u had traded it in and then changed your mind they could give it u back and cancel the voucher, assuming it’s in a reasonable time frame and you’ve not left the store.
I think trading in a replica is a mistake and that's why it was £5. Probably your mistake for not doing the correct checks. I would have felt bad and not wanted the credit if I found out I had trading in a fake. Obviously their mistake for not checking but think if you had paid the £250 for the game and gotten it home to see it wasn't an official version. Probably this was the best outcome for everyone. Not nice having money taken away but you can now know you did the right thing
I can only imagine it’s a process they go through when trading retro games in. Had you requested cash they probably would have tested it before giving you cash. Giving you a voucher quickens the process up. The computer tells them not to honour the voucher when there is an issue. Real question is what would they have done had you got the voucher and used it straight away. Good video. Working in CEX seems like my idea of hell.
They should have checked it first. Otherwise they'd have to adjust it off and they'd be at a massive loss and their OPS manager wouldn't have been happy with them
I bought a game from CEX, a Pocket Gameboy Colour game, quite an expensive one. About 6 months later, I took it back to trade it in to get a Steamdeck. CEX turned around and said it was a fake - I told them I’d bought it there, and it still had its sticker in it and it also showed up on their system that I had bought it there. They took it back eventually, but only after I started insisting.
I had a few Mega Drive games spare that I wanted to trade in at my local CEX. Even though they were low value games they still opened every cartridge up to check the insides. Two of them got rejected due to corrosion. I guess the staff member that brought the game in did not know that it had to be checked and tested.
So I was a supervisor in Cex and this can definitely get someone fired they didn't refund your item they canceled the order and reprocessed it without the retro game meaning if you didn't come back you would have lost out on the other 30 pound voucher all together they should have adjusted it off and put it in the bin and took a loss ide definitely email support on there website
Yeah problem was credit on account. If they already had paid me cash or already spent the credit, I would told them sold as seen deal with it. They were happy to accept like you were in the charity shop. If they banned me for it I would accidently fall over on their shelf when leaving.
my local cex rarely tests anything it seems. a far few games and other devices ive bought from there just simply didnt work, so i return them but they just dont seem to care or they acknowledge they never tested it and just give me a refund/ replacement no questions asked. i would rather they tested stiff to make sure it worked especially with the more expensive stuff but as id rather 9/10 things i buy work then just have to return one of them rather than return like 6 of them
Speak to Trading Standards. I had a thing with Amazon that’d take ages to explain but the long and short of it, once money has been exchanged it becomes a legally binding contract. Not sure if the lack of due diligence on their side affects that, with it ultimately being a fake. After I spoke to Trading Standards they called Amazon and it was all sorted 30 mins later.
Once Cex buys an item from a customer and has given payment for it, that being an Exchange Voucher or Cash. Then that item is no longer yours and Cex owns that item. If any mistakes have been made, that falls on the person who purchased and paid for that item. They had no legal right, to take your voucher from you. If they had paid cash, they would not of got the money back. The fact you went back to the same store, paid with that Voucher, they took it upon themselves. To steal the voucher back and give you the game back, that they own. The reason they were not communicating with you, is because they knew they were doing something, they are not allowed to do. Its the same as when the Police take items off of Cex, that they have bought from Customers. That have been stolen, Cex lose out on the money paid for them items. They do not get anything back, same with new Mobiles. When they get reported stolen or blocked, they lose the money on them items too. So the employer who purchased the game from you, didn't check it properly and it was a mistake by the store. So they have to accept that and learn from it. What they did to you, was theft and I would be sending an email to Customer services of Cex. I would also be reporting them to trading standards, its not right what they did. Yes I know the game was a fake, yet thats not your problem. As a store who buys and sells retro games, they should of known that before they did the sale. So I would not of taken the game back and would of asked for my Voucher back. If they refused, I would of left the game there and reported them.
Cex in store customer service is dreadful in most places , they don’t mind ripping us off tho for example , I purchased a ps3 game fallout new vegas ultimate edition for £20 and they put the normal version in that’s worth £2 , and their online service ain’t much better the amount of games they send me that the covers are all water damaged. It’s hard tho because as CeX is a franchise one shop might be great and another shop will take anything !
You need to open it up and look. That cartridge is a german release NOE the box is a UK release as it says UKV ocean software were mainly distributors for the UK market. Plus the box has a gamestation sticker on it Also fakes are normally always USA releases
That is actually wrong. CEX and any store...... if for example you are in a shop, see something on the shop floor for a ''certain price'', take it too the till and they have it listed as more expensive, they are obliged to sell it too you at the price on the shop floor. Same rules apply here..... a shop can't give you a price, transaction and receipt on an item, hand you over the cash or in this case.... store credit, then take it back once they realise THEY made a mistake. If you look under laws regarding shop receipts... a receipt is basically a contract transaction between you and said shop. It all comes under the same rules, like if you were to go buy a used car, you look at it, check it, buy it..... You then can't take it back and demand the money back, if it turns out too be broken, hence the saying ''buyer beware'' and ''bought as seen''. Take it too CEX higher management. Write an email, polite... but say this is wrong, and with the amount of bad press CEX are getting lately, kindly explain if they don't honour the initial transaction, you will make one hell of a stink on Twitter, YT etc.... I think you'll find CEX have been p#####g a lot of people off lately.
i hear you still and i think you have a case tbf once a receipt is given the sale is final according to law plus you signed it making it a contract but iv noticed we've let cex monopolies and control the trade market
As you already said they wouldn't have called the police for this. And even if they had, the police would have declared it a "civil dispute" and left. Hindsight is a wonderful thing; I usually take the cash and in this instance, cold hard cash wouldn't have been handed back over the counter as I would have already banked/spent it. Their customer service skills were lacking and you handled the situation well all things considered. Love the content; please keep it up!
I think this is the first time I've seen a PAL packaged replica. I can kinda see it from both sides though I would argue the onus was on CEX to do their due diligence before handing over the credit. In light of that and general "customer service" I wouldn't have retracted the credit, though any future trade ins you ever did would be double scrutinised hahah.
its not a fake, but it either is a french or german copy. Theirs a label on the back and the uk stickers on the back are different to the german and french ones "the label you have".
i would take it to a other Cex that you rarely go to and see if they take it and if they do, walk out and never look back, Cex printed covers at one point and trade in games like that as used then sell it new for 20% more then the price it shows you, they have sold copy games before too, there a good few videos of others getting them and return them right away, i would look at this as 'look first' then trade in, in the future, there forget next time you go in and even if they pull you say you spent it, can't take what you don't have
it's tempting to try it. I would imagine another store would take it as well as it doesn't look as though they will ever take them apart to make sure they're genuine. Makes you wonder how many repro's they have up for sale in stores
Regarding the Xbox, they don’t take previously opened consoles which could have been chipped, modded etc. and as such were right to refuse. The console could have had RROD previously and they don’t run the risk, even today.
This is a good Collection your making buying from charity shops and making profit CEX shouldn't off taken your £187 off good job your giving money to charity and a good cuase.
This is trick of the trade a lesson for you. When reselling don't try and rip them off be honest and good things will happen be a con artist karma will come back on you 💯 you reep what you soe
Anything questionable in the future it might be best to have something already picked out that you want and trade the questionable item for instore items on the same transaction. They will have the power to wipe any credit you have with them on certain grounds.
Did they say they were going to test it when you signed? They have 2 different types of receipts one is to say you're happy for them to test but they may not accept and they may not give you what you expect. Then they also have the one where you have traded in. If they have accepted there and then and weren't going to test, then I would have argued it as, you said if you got cash then you would have said no to them. Maybe try and complain to head office? Did you check the cartridge before trading in? In regards to the xbox with the warranty sticker being damaged, it will be because someone could have tampered with it and that can effect the way the console work, fire risks ect and they won't want to take responsibility
Moral of the story is always deal in cash money. It was their mistake it's on them. I don't care about their small print it's buyer beware as far as I'm concerned and I would have kicked off. The shop assistant should have got the bollocking for not checking properly and the manager should have honoured the trade regardless in my humble opinion 👍🍺😎
It’s easy to get fooled by a fake even if you’re a collector. Personally, buy some game bit screwdrivers and tri wing screwdrivers, open a cartridge up, then compare it to examples online. I’ve had a ton of Pokémon fake Gameboy game cartridges, some even with battery backup but they are clear fakes, no Nintendo markings on the pcb etc It was still worth the £5 punt. The worst one is if you had paid good money from a charity shop for it and found out it was fake!
Maybe it could have been a legit cartridge but with a reproduced label as the original was destroyed? This is why they should have opened it up to check it. My local CEX do and they always ask if they can beforehand. CEX were in the wrong on this one.
if you took cash it would have been even more of a problem as they’d have just blocked your cex account and you wouldn’t have been able to trade anything in until it was resolved, and you can’t make a new one without ID
Er....you sold/traded in a fake/reproduction game. Now the fact you didn't know that it was a fake/reproduction game doesn't change the FACT that you traded in a fake/reproduction game. It is perfectly correct and morally right that this situation has been corrected, and to be fair you have actually ended up with the correct value of what you bought, how unfair would it have been to have effectively ripped off the retailer (all be it unknowingly), I would even go as far as say that had you indeed taken cash instead of credit and you refused to give the cash back YOU would have been both morally and legally liable to return the money, just because a member of staff failed to catch the fact that the game you were selling/trading in was fake/reproduction doesn't make it right.
Cex sold me a ps5 and the controller had drift since day one and they won't take it back yet when I tried to sell an xbox pad a few years back they tried to say the Y button didn't work and I almost said OK but my mate noticed that it wasn't my pad due to a slight scratch mark on the side of the controller that wasn't on mine so my friend brought them up on it and then the worker acted dumb and said ow yeah not you mention it let me see if it git mixed up, shocker they had swapped the pads over.
Maybe they didn't check it right away as you asked for Credit and they could easily cancel that on the back end of the system and just wait for you to return upon noticing the credit value dropped.
Its a difficult one, they knew when they scanned it what it was worth so if they have as a somebody has said a policy to check games worth over a set amount then it should have been checked before the voucher was given, For me there are some stores, and staff who have no clue what they are doing, I took in a console, which i had literally just finished playing, they went to do their checks and came back and said they could not take it as the controller was broken and not working, Which was superb considering the controller they brought out was not even mine, it was not even the right colour to the one i took in, i asked them to check any footage they had of me bringing my stuff in, they refused and said no i brought in a broke controller and that was the end of that, despite numerous complaints to the store and emails they still refused to check, and that left me having to buy another controller, And before anybody jumps on me, im not saying all stores and staff are like this as i have had some great experiences in Cex also, but this soured things for me and have not gone back since.
Should have cleaned it up and got rid of all the gunk on the cartridge, they probably wouldn't have noticed. You should have also asked for cash and donated it back to the charity shop :)
Some cex counters are okay some are lazy and I hate when they have steelbooks films behind counter, u can't even seen them, thats one Birmingham Cex city centre
I have 2 CeX near me and I once took a apple witch into sell and spent 3 hours waiting for them to test it and they said no so the following day I took it to my second store put it in for testing again thinking they will tell me the same this time it took 45 minutes and they pass it with no problems and I made a extra 5 pounds on it I don’t think CeX train the stuff properly I know one thing I’ve stopped getting things for people out of there because I don’t know if this is all stores but mine have stopped giving you a cash refund on games or anything That you buy even know they give you 48 hours to charge your mind
It's their mistake on this. The staff should've explained this to you especially the manager, it seems he didn't have people skills. The staff in my local CEX didn't even know that the Xbox one s has a 4k bluray drive in it. Another customer asked, they said no, I cut in and said the one s has a 4k player built in. The staff didn't believe me so I just said hook one up and put a 4k disc in it.....yes it played. Some of the staff that they employ don't have the knowledge that really is required in a store like this.
had problems with cex. But concerns boxsets dvds I take to exchange for 4k dvd they say boxset few dvds scratched sorry or slight crack means one dvd damaged in boxset set That's it no exchange. I check them before I take them. But what iv noticed is if the dvd is a 4k you want to exchange for a voucher and already taken to the counter that's when they show there true colours I think they want cash for the 4k Not a voucher . Or a classic is they can't find the 4k 🤣🤣how convenient.. Another is dvd is scratched no voucher then . I just take it to another cex and most times they do exchange for a voucher no quibbles. Proves some staff are gitts.
If the shoe was on the other foot i.e they sold you a fake ,you would not have got your money back unless you kicked off,I've returned faulty stuff to them and it's a nightmare getting a refund
i very good point i have had it out with them in the pass about hd with data on them still they get alot of gear in the shops all the time and no one puts games on ebay any more you can see why now to many fakes out there my mate used to buy hard to find audio tapes and fakes are a round on old gear as well they know you flip game you see the price of some LEGO used parts in lego set i have seen £20 just for a lego tile with TIME on it we now what movie has this funny what some will pay out to price of some reel to reel decks are very high now man cave toys are very high now
CEX staff with poor customer service skills? You shock me. I’d have told them I need to go and get the receipt from my car for them to I assume void it and then not returned.
It was a fake game and you got the game back... End of.... it doesn't matter what you signed, that becomes void when you trade in a fake game, even if you knew about it or not, that's not the point the fact is it's fake
There's no way they just took a £190 value trade without passing it to testing first. If you had took cash you would have had to come back after the testing, and the result would have been the same. I suspect you know this, as you went off and then came back anyway, which I also suspect was to let the testing finish and then credit become active.
I think the issue here is one of poor customer service more than anything. If the store manager had explained to you the situation, had been apologetic themselves, I think you would have felt more ok about it and chalked it up to a lesson learned for all parties. That said my local CEX have had repro carts for sale at the same price as genuine. They are happy to take the risk when selling their wares that the customer won't return it... Two wrongs and all that.
Just because a film is old doesn't mean it will look bad in 4K dude lol. The Thing is a fantastic version of the film on 4K. As for CEX, they suck. I hate going to CEX! Horrible store with a lot of awful people working there.
I think what happened was fair tbh. They paid over the odds for something that wasn’t what it seemed and had a way to return it. Put yourself in their shoes, if you bought that from cex at £250 only to discover it’s a repo. You would return it. You might find that the signature essentially acts as their receipt as a buyer from you.
Well they should have probably owned the mistake, but as you say you frequently go there maybe it's best in the long term. I guess you could dispute it with the citizen advice but they could just ban you from that shop
Tough one cause they could easily ban you , theyd have the right to do that but you are right once youve signed it over , its all on them! This my friend was a lose lose for yourself
To be fair it's there rules and they have a right to ban you for whatever. They could've banned you. You don't want to get banned from ya local CEX or upset the staff. Sometimes you have to pick ya battles.
I would of taken the cash and rarely go in cex so they would of been out of pocket but would guess they would of sent me a letter explaining the situation and ask for the money back
As far as I'm concerned, the testing is there the protect the store from fakes and broken products. I agree with the cex for not wanting to take the game BUT if they have gone through the process and agreed and gave you that price for it it's on them at that point. Sadly, it's one of those things while dealing with this company. On that, personally with any vouchers I recieve from them, I already have them mentally spent before trading anything in and they get spent fairly sharpish after I recieve them.
@@TVMReviews sadly I've had more than a few horror stories when dealing with this company. Legit my first thought when you got this for a £5 and they offered £187 was when's the haul video coming. But hey live and learn with this place, here's hoping you come across another deal like this and even fake or not I hope you get the voucher spent before they notice Really is a bit of a bad move on them to go through with the deal then revoke it after the fact though
The cart is a big giveaway, far too shiny sticker and the label on the back should be grey not white. Is it a genuine box? It looks like an old GameStation sticker on it.
You did the right thing taking it back I guess, you need CEX for the channel and it was a fake after all. They should never have tried giving it back though, you signed it over to them. Just got to take this one on the chin.
I traded my spare consoles and games in recently with that rip off company CEX. They kept throwing the word 'Discounted' at me, I was getting increasingly fed up with hearing that word (discounted). Anyway, I used my vouchers to buy a boxed N64. So before I did the transaction I said, 'Before I take possetion of this, I need to examine it'. He gave me a look as if to say, 'I know what's coming here'. So I examined it really carefully. 'Oh dear' I said, 'This is discounted' 'Why?' He asked. 'Well the joystick on the controller is really lose, so yeah, this is 'Discounted'. He gave that look as if to say, 'Yeah he's right'. I got cash knocked off the N64. I felt I had a nice little victory there. Anyway, once the transaction was finalised, I said to him, 'I'll tell you something now that I own this', 'What's that sir?' He asked, 'Well, if you hadn't kept throwing that word (Discounted) at me, I wouldn't of been bothered about the condition of the controller as I have 12 of them in perfect condition'. The look on his face was a picture I'm telling you. One of the othe customers overheard all this and said to me. 'I could do with you helping me next time I come in here so I don't get ripped off'. I just smiled and then said to the guy behind the counter, 'Thanks for all your help mate'. He didn't reply. All in all if customers stand their ground and don't roll over for their bellies to be tickled then the antics of CEX will come to a swift end. They since have never tried to pull the wool over my eyes again. Great video by the way as usual.
This is quite simple. You said yourself that you made a quick exit from the charity shop. You thought you'd hit the jackpot - you hadn't. You can't blame CEX staff for the way you were treated - all you had to do was be honest and say that you bought it for a £5 from the charity shop and thought you'd hit the jackpot. So in simple terms you've only lost £5 (some might argue that you haven't as you spent it on a fake game thinking it was genuine and worth £250). As someone else has said, you signed agreeing to their terms which includes the following '8.3 Once you sell your Products to CeX, the ownership will be transferred to CeX. You also warrant that you are the rightful and legitimate owner of the product or have been authorised to sell the product and that the product is free from any encumbrances or third party claims. In case the Products are later found out to be stolen, or encumbered and/or fake, we reserve the right to pursue legal remedy (both civil and criminal) against you.' Next time you sign something remember to read the terms and conditions!!!
My personal opinion the excitement of the moment from both sides you for finding an expensive game in a charity shop and a cex employee taking in a trade is easily overlooked from your point the first thing you think about is wow what a score the last thing you are thinking about is repro it’s the potential of getting a lot of money and from the cex employees side because they get paid by the amount they trade in so by getting a huge game like this coming in is big and the excitement takes over so neither you or the cex employee are at fault it’s just something you don’t always consider but it’s all about learning and accepting the loss because that employee might have their job at cex put into question and for yourself you might be looked upon as suspicious with future trade ins in the end it’s no one’s fault just the potential of a big find and money
![Felix "Unfair" | [Stray Kids : SKZ-PLAYER]](http://i.ytimg.com/vi/Oswujxm2Ag0/mqdefault.jpg)
I used to work for CeX for several years and according to their testing guide, for retro items over £50 in value it must be booked in to test like any form of tech. It must be tested and opened to check it's authenticity. It also depends on if it's a Franchise or a Corporate store because attitudes can be quite bad in general. Sucks that you had to go through this.
I work in a corporate store. We do it for £10 or more retro games. I'd love to know your experiences in your store
@@gastly202gaming4 I've worked in both corporate and franchise. The most recent one was a Franchise, left back in July. According to the training they had it as that but I know the system was changing. I hated the franchise store but really liked working for corporate. Those were the days!
@@maireadthepirate Yeah we've swapped the till system now. I've been there since June but I love it. Cooperate stores are nicer and better. Chances are, this RUclips goes to a franchise given how much they apparently do wrong (even tho most of it is valid if you actually work in a CEX or have any history in second hand retail stores)
@@gastly202gaming4 oh god ...mepos. I hated it.
@@maireadthepirate I trained on it. I like it but, as a trans individual, I hate that it deadnames me and won't let me connect my customer account to my staff ID
I'm glad to know they double checked it really, we don't want more fakes going around in circulation to be fair.
They should have checked it before buying it
They should have known it was a genuine mistake, anyone “trying it on” would have taken cash.
The 4K version of The Thing is great. It was remastered for cinema reissue a few years ago as part of the Universal anniversary. The print is fantastic.
15:35 the thing that really annoys me about CEX here is that they do this with the original Xbox... despite the fact that it is well known to have a bad clock capacitors which will leak and will destroy the motherboard. Eventually the only original Xbox's which will survive are the ones that have been opened up. What are CEX going to do then?
Really no modern console can survive without being opened up at some point whether it is for cleaning or the clock capacitor on the Xbox.
Come on man, a cartridge of that value, plus you know about fakes and how to check the logic board... You checked it and tried to palm it off on CEX as apposed to eBay who would of banned you LOL
This 100%
im guessing he got it from the charity shop then went straight to there, doubt he had a screwdriver on him to open it up
I get why you think this but he clearly grabbed it, checked the cex site and took it in cex in the same trip. He didn’t notice it was fake until he checked a photo of the cartridge online which he had no reason to do beforehand 😂
@@aaronsage9031 exactly this, some people just love to assume shit
To add to your warranty sticker point. We do know what we're doing with opening consoles but we need to provide a 2 year warranty on the functionality of the device. The warranty seal shows that everything should be in factory condition (plus natural wear and tear over the years). Without that, we can't guarantee that there isn't some hardware that shouldn't be there (like an air tag (happened in the store I work in)) or some unofficial parts which could break at any time. The other cash generator stores don't provide any lengthy warranty on the functionality of the device, CEX does.
People give freely to charitie shops to help people out in a time of need. You are taking advantage of that. I would call this calmer.
You mean Karma surely
@@stevebigfoot1287 So you understand me but thought, what everyone in this world is English.
@@nuttyoldgit7883 No I didn't think that
Take it as a loss for a fiver and keep it as part of your collection. Also open it up and check the inside yourself to check it's 1000000% genuine rather than risk the drama.
Heres a good one, I bought an amd vega 64 graphics card from cex a year ago it came in the post . I put it in my pc and it worked great happy days, a year later I decided to buy a more powerful graphics card from cex the amd 6700 xt so I took out the vega 64 and went to my nearest cex to trade in for a voucher towards my new graphics card, low and behold the told me they would not take it because a screw was loose and a seal was missing lol. So I said i bought the card as is from cex online I have proof because I have an online account showing date it was bought and how much paid. Cex said " oh! We will check with main office". After an hour and a half , they came back to me and said "it looks like we sold you a faulty card in the first place so... because its faulty we have to give you market value for the card ( which was more than the the trade in voucher). Well I had to laugh because there was nothing wrong with graphics card. Cex paid me 60% more for the card . I was over the moon because the next graphics card I bought from them cost me less than what I was going to pay. Happy days thank you CEX lol.
CEX often refuse taking PS3 or PS4 consoles if the original hard drive has been replaced, even though Sony pretty much use that feature of user upgradeable storage device as a selling point for their last 3 consoles.
On top of this, they routinly sell preowned modern consoles for near to or high above the price of a brand new unit.
I was recently looking to buy a Nintendo switch, in my local CEX, the price of a mk2 switch ( the one with extended battery life), was £290. Yet I was able to buy a brand new switch Oled Pokemon Scarlet/violet LE for £319 brand new.
There are certain things I can understand they charge more for, such as games that have got a collectable status. But for a modern console that isnt even in high demand such as the switch, their prices are absolutly mind boggling.
cex can reverse trade ins. So to your questions yes if u had traded it in and then changed your mind they could give it u back and cancel the voucher, assuming it’s in a reasonable time frame and you’ve not left the store.
I think trading in a replica is a mistake and that's why it was £5. Probably your mistake for not doing the correct checks. I would have felt bad and not wanted the credit if I found out I had trading in a fake. Obviously their mistake for not checking but think if you had paid the £250 for the game and gotten it home to see it wasn't an official version. Probably this was the best outcome for everyone. Not nice having money taken away but you can now know you did the right thing
I can only imagine it’s a process they go through when trading retro games in. Had you requested cash they probably would have tested it before giving you cash. Giving you a voucher quickens the process up. The computer tells them not to honour the voucher when there is an issue.
Real question is what would they have done had you got the voucher and used it straight away.
Good video.
Working in CEX seems like my idea of hell.
Good to see they check...especially important with expensive games
They should have checked it first. Otherwise they'd have to adjust it off and they'd be at a massive loss and their OPS manager wouldn't have been happy with them
I bought a game from CEX, a Pocket Gameboy Colour game, quite an expensive one. About 6 months later, I took it back to trade it in to get a Steamdeck. CEX turned around and said it was a fake - I told them I’d bought it there, and it still had its sticker in it and it also showed up on their system that I had bought it there. They took it back eventually, but only after I started insisting.
I had a few Mega Drive games spare that I wanted to trade in at my local CEX. Even though they were low value games they still opened every cartridge up to check the insides. Two of them got rejected due to corrosion. I guess the staff member that brought the game in did not know that it had to be checked and tested.
So I was a supervisor in Cex and this can definitely get someone fired they didn't refund your item they canceled the order and reprocessed it without the retro game meaning if you didn't come back you would have lost out on the other 30 pound voucher all together they should have adjusted it off and put it in the bin and took a loss ide definitely email support on there website
If it happens again. Refuse. They made an expensive mistake and by pulling this tactic, the manager is saving face with head office.
Charity shops are up on pricing on the Internet they probably new it was a fake utherwise it would have been near ebay price posable
Yeah problem was credit on account. If they already had paid me cash or already spent the credit, I would told them sold as seen deal with it. They were happy to accept like you were in the charity shop.
If they banned me for it I would accidently fall over on their shelf when leaving.
my local cex rarely tests anything it seems. a far few games and other devices ive bought from there just simply didnt work, so i return them but they just dont seem to care or they acknowledge they never tested it and just give me a refund/ replacement no questions asked. i would rather they tested stiff to make sure it worked especially with the more expensive stuff but as id rather 9/10 things i buy work then just have to return one of them rather than return like 6 of them
Speak to Trading Standards. I had a thing with Amazon that’d take ages to explain but the long and short of it, once money has been exchanged it becomes a legally binding contract. Not sure if the lack of due diligence on their side affects that, with it ultimately being a fake.
After I spoke to Trading Standards they called Amazon and it was all sorted 30 mins later.
Once Cex buys an item from a customer and has given payment for it, that being an Exchange Voucher or Cash. Then that item is no longer yours and Cex owns that item. If any mistakes have been made, that falls on the person who purchased and paid for that item. They had no legal right, to take your voucher from you. If they had paid cash, they would not of got the money back. The fact you went back to the same store, paid with that Voucher, they took it upon themselves. To steal the voucher back and give you the game back, that they own. The reason they were not communicating with you, is because they knew they were doing something, they are not allowed to do. Its the same as when the Police take items off of Cex, that they have bought from Customers. That have been stolen, Cex lose out on the money paid for them items. They do not get anything back, same with new Mobiles. When they get reported stolen or blocked, they lose the money on them items too. So the employer who purchased the game from you, didn't check it properly and it was a mistake by the store. So they have to accept that and learn from it. What they did to you, was theft and I would be sending an email to Customer services of Cex. I would also be reporting them to trading standards, its not right what they did. Yes I know the game was a fake, yet thats not your problem. As a store who buys and sells retro games, they should of known that before they did the sale. So I would not of taken the game back and would of asked for my Voucher back. If they refused, I would of left the game there and reported them.
Cex in store customer service is dreadful in most places , they don’t mind ripping us off tho for example , I purchased a ps3 game fallout new vegas ultimate edition for £20 and they put the normal version in that’s worth £2 , and their online service ain’t much better the amount of games they send me that the covers are all water damaged. It’s hard tho because as CeX is a franchise one shop might be great and another shop will take anything !
"Horrendous in 4K" here we go again.
You should have been like Arnie in the first Terminator movie when he goes in the gun shop.
Shopkeeper: Hey, you cant do that.
You: WRONG!
You need to open it up and look. That cartridge is a german release NOE the box is a UK release as it says UKV ocean software were mainly distributors for the UK market. Plus the box has a gamestation sticker on it
Also fakes are normally always USA releases
That is actually wrong.
CEX and any store...... if for example you are in a shop, see something on the shop floor for a ''certain price'', take it too the till and they have it listed as more expensive, they are obliged to sell it too you at the price on the shop floor.
Same rules apply here..... a shop can't give you a price, transaction and receipt on an item, hand you over the cash or in this case.... store credit, then take it back once they realise THEY made a mistake.
If you look under laws regarding shop receipts... a receipt is basically a contract transaction between you and said shop.
It all comes under the same rules, like if you were to go buy a used car, you look at it, check it, buy it..... You then can't take it back and demand the money back, if it turns out too be broken, hence the saying ''buyer beware'' and ''bought as seen''.
Take it too CEX higher management.
Write an email, polite... but say this is wrong, and with the amount of bad press CEX are getting lately, kindly explain if they don't honour the initial transaction, you will make one hell of a stink on Twitter, YT etc.... I think you'll find CEX have been p#####g a lot of people off lately.
i hear you still and i think you have a case tbf once a receipt is given the sale is final according to law plus you signed it making it a contract but iv noticed we've let cex monopolies and control the trade market
As you already said they wouldn't have called the police for this. And even if they had, the police would have declared it a "civil dispute" and left.
Hindsight is a wonderful thing; I usually take the cash and in this instance, cold hard cash wouldn't have been handed back over the counter as I would have already banked/spent it. Their customer service skills were lacking and you handled the situation well all things considered.
Love the content; please keep it up!
I think this is the first time I've seen a PAL packaged replica. I can kinda see it from both sides though I would argue the onus was on CEX to do their due diligence before handing over the credit. In light of that and general "customer service" I wouldn't have retracted the credit, though any future trade ins you ever did would be double scrutinised hahah.
its not a fake, but it either is a french or german copy.
Theirs a label on the back and the uk stickers on the back are different to the german and french ones "the label you have".
i would take it to a other Cex that you rarely go to and see if they take it and if they do, walk out and never look back, Cex printed covers at one point and trade in games like that as used then sell it new for 20% more then the price it shows you, they have sold copy games before too, there a good few videos of others getting them and return them right away,
i would look at this as 'look first' then trade in, in the future, there forget next time you go in and even if they pull you say you spent it, can't take what you don't have
it's tempting to try it. I would imagine another store would take it as well as it doesn't look as though they will ever take them apart to make sure they're genuine. Makes you wonder how many repro's they have up for sale in stores
This would be a bad idea. You now know it's fake so that would be fraud
yes hes right it would be bad to do this to them when there so good to you
evil kermit meme: remember when they would not trade in that Wii you had
Regarding the Xbox, they don’t take previously opened consoles which could have been chipped, modded etc. and as such were right to refuse. The console could have had RROD previously and they don’t run the risk, even today.
They sold me a ps3 with the seal destroyed on it, clearly been messed around with as had blue wavy lines on display!
I'd recommend you go look through their TOS and see if the signature means the property is legally theirs
That charity shop worker was laughing into that fiver!
Scratched disks, missing manual, inserts missing! Amount of stuff I've had from CeX in such a state, I wouldn't worry! They're dreadful.
This is a good Collection your making buying from charity shops and making profit CEX shouldn't off taken your £187 off good job your giving money to charity and a good cuase.
This is trick of the trade a lesson for you. When reselling don't try and rip them off be honest and good things will happen be a con artist karma will come back on you 💯 you reep what you soe
Anything questionable in the future it might be best to have something already picked out that you want and trade the questionable item for instore items on the same transaction. They will have the power to wipe any credit you have with them on certain grounds.
Take it to another cex bro, but they basically took your voucher without consent. That's theft. Take it to as many cex's until they take it
which CEX do you normally trade your games at. they always seem to have some good picks. Might pop in my self sometime soon.
Did they say they were going to test it when you signed? They have 2 different types of receipts one is to say you're happy for them to test but they may not accept and they may not give you what you expect. Then they also have the one where you have traded in. If they have accepted there and then and weren't going to test, then I would have argued it as, you said if you got cash then you would have said no to them. Maybe try and complain to head office?
Did you check the cartridge before trading in?
In regards to the xbox with the warranty sticker being damaged, it will be because someone could have tampered with it and that can effect the way the console work, fire risks ect and they won't want to take responsibility
Moral of the story is always deal in cash money. It was their mistake it's on them. I don't care about their small print it's buyer beware as far as I'm concerned and I would have kicked off. The shop assistant should have got the bollocking for not checking properly and the manager should have honoured the trade regardless in my humble opinion 👍🍺😎
oh god lol the comment about checking behind you to see if the police were there 😂
What I do I use only one store for trade when I get the voucher I'm out of there I try not to buy anythink for this same problem you had
It’s easy to get fooled by a fake even if you’re a collector. Personally, buy some game bit screwdrivers and tri wing screwdrivers, open a cartridge up, then compare it to examples online. I’ve had a ton of Pokémon fake Gameboy game cartridges, some even with battery backup but they are clear fakes, no Nintendo markings on the pcb etc
It was still worth the £5 punt. The worst one is if you had paid good money from a charity shop for it and found out it was fake!
Maybe it could have been a legit cartridge but with a reproduced label as the original was destroyed? This is why they should have opened it up to check it. My local CEX do and they always ask if they can beforehand. CEX were in the wrong on this one.
They should have opened it up before buying it. It's part of the operational rules, especially for that value.
The car boot in Carew, Tenby got loads of repos game boy games with signs saying they’re repos, proper dodgy
if you took cash it would have been even more of a problem as they’d have just blocked your cex account and you wouldn’t have been able to trade anything in until it was resolved, and you can’t make a new one without ID
I tried trading in an Xbox one x and because the controller apparently had stick drift CEX decided to take £70 off the price they would offer me
Er....you sold/traded in a fake/reproduction game. Now the fact you didn't know that it was a fake/reproduction game doesn't change the FACT that you traded in a fake/reproduction game.
It is perfectly correct and morally right that this situation has been corrected, and to be fair you have actually ended up with the correct value of what you bought, how unfair would it have been to have effectively ripped off the retailer (all be it unknowingly), I would even go as far as say that had you indeed taken cash instead of credit and you refused to give the cash back YOU would have been both morally and legally liable to return the money, just because a member of staff failed to catch the fact that the game you were selling/trading in was fake/reproduction doesn't make it right.
Sounds like the manager needs to go for retraining far as where screws are meant to be and most definitely for some customer service skills
Cex sold me a ps5 and the controller had drift since day one and they won't take it back yet when I tried to sell an xbox pad a few years back they tried to say the Y button didn't work and I almost said OK but my mate noticed that it wasn't my pad due to a slight scratch mark on the side of the controller that wasn't on mine so my friend brought them up on it and then the worker acted dumb and said ow yeah not you mention it let me see if it git mixed up, shocker they had swapped the pads over.
You’d think its on them to thoroughly test/inspect goods when they accept items sold to them.
Maybe they didn't check it right away as you asked for Credit and they could easily cancel that on the back end of the system and just wait for you to return upon noticing the credit value dropped.
Its a difficult one, they knew when they scanned it what it was worth so if they have as a somebody has said a policy to check games worth over a set amount then it should have been checked before the voucher was given, For me there are some stores, and staff who have no clue what they are doing, I took in a console, which i had literally just finished playing, they went to do their checks and came back and said they could not take it as the controller was broken and not working, Which was superb considering the controller they brought out was not even mine, it was not even the right colour to the one i took in, i asked them to check any footage they had of me bringing my stuff in, they refused and said no i brought in a broke controller and that was the end of that, despite numerous complaints to the store and emails they still refused to check, and that left me having to buy another controller, And before anybody jumps on me, im not saying all stores and staff are like this as i have had some great experiences in Cex also, but this soured things for me and have not gone back since.
Should have cleaned it up and got rid of all the gunk on the cartridge, they probably wouldn't have noticed. You should have also asked for cash and donated it back to the charity shop :)
What would of happened if you went to another CEX store with your credit slip would they expected it ?
Some cex counters are okay some are lazy and I hate when they have steelbooks films behind counter, u can't even seen them, thats one Birmingham Cex city centre
I have 2 CeX near me and I once took a apple witch into sell and spent 3 hours waiting for them to test it and they said no so the following day I took it to my second store put it in for testing again thinking they will tell me the same this time it took 45 minutes and they pass it with no problems and I made a extra 5 pounds on it I don’t think CeX train the stuff properly I know one thing I’ve stopped getting things for people out of there because I don’t know if this is all stores but mine have stopped giving you a cash refund on games or anything That you buy even know they give you 48 hours to charge your mind
That's a CeX policy, it's technically a goodwill gesture if you just change your mind, so it goes to store credit
From a legal standpoint once you leave the shop all transactions are final so technically CEX can't do what they did.
It's their mistake on this. The staff should've explained this to you especially the manager, it seems he didn't have people skills.
The staff in my local CEX didn't even know that the Xbox one s has a 4k bluray drive in it. Another customer asked, they said no, I cut in and said the one s has a 4k player built in. The staff didn't believe me so I just said hook one up and put a 4k disc in it.....yes it played.
Some of the staff that they employ don't have the knowledge that really is required in a store like this.
had problems with cex. But concerns boxsets dvds I take to exchange for 4k dvd they say boxset few dvds scratched sorry or slight crack means one dvd damaged in boxset set That's it no exchange. I check them before I take them.
But what iv noticed is if the dvd is a 4k you want to exchange for a voucher and already taken to the counter that's when they show there true colours I think they want cash for the 4k Not a voucher . Or a classic is they can't find the 4k 🤣🤣how convenient..
Another is dvd is scratched no voucher then . I just take it to another cex and most times they do exchange for a voucher no quibbles. Proves some staff are gitts.
To be fair mate if you bought a game at cex got home and it didn't play cos its scratched you'd of been straight back for your money.
If the shoe was on the other foot i.e they sold you a fake ,you would not have got your money back unless you kicked off,I've returned faulty stuff to them and it's a nightmare getting a refund
What I don’t understand is that if you want a refund your only allowed credit
Love your content
i very good point i have had it out with them in the pass about hd with data on them still they get alot of gear in the shops
all the time and no one puts games on ebay any more you can see why now to many fakes out there
my mate used to buy hard to find audio tapes and fakes are a round on old gear as well
they know you flip game you see the price of some LEGO used parts in lego set
i have seen £20 just for a lego tile with TIME on it we now what movie has this
funny what some will pay out to price of some reel to reel decks are very high now
man cave toys are very high now
Always take the cash and dip tf outta there 😂💪
CEX staff with poor customer service skills? You shock me.
I’d have told them I need to go and get the receipt from my car for them to I assume void it and then not returned.
It was a fake game and you got the game back... End of.... it doesn't matter what you signed, that becomes void when you trade in a fake game, even if you knew about it or not, that's not the point the fact is it's fake
What is the point of this video then as I'm confused. You know now that it's a fake so what advice are you actually wanting from a solicitor?
There's no way they just took a £190 value trade without passing it to testing first. If you had took cash you would have had to come back after the testing, and the result would have been the same. I suspect you know this, as you went off and then came back anyway, which I also suspect was to let the testing finish and then credit become active.
I think the issue here is one of poor customer service more than anything.
If the store manager had explained to you the situation, had been apologetic themselves, I think you would have felt more ok about it and chalked it up to a lesson learned for all parties. That said my local CEX have had repro carts for sale at the same price as genuine. They are happy to take the risk when selling their wares that the customer won't return it... Two wrongs and all that.
Just because a film is old doesn't mean it will look bad in 4K dude lol. The Thing is a fantastic version of the film on 4K. As for CEX, they suck. I hate going to CEX! Horrible store with a lot of awful people working there.
I think what happened was fair tbh.
They paid over the odds for something that wasn’t what it seemed and had a way to return it. Put yourself in their shoes, if you bought that from cex at £250 only to discover it’s a repo. You would return it.
You might find that the signature essentially acts as their receipt as a buyer from you.
@TVM would showing the receipt for the SNES game you bought from the charity shop of helped in any way at all? just a thought.
Of course it wouldn't, what do you want Cex to say? Ah it's ok mate you helped a charity forget all about it?
Well they should have probably owned the mistake, but as you say you frequently go there maybe it's best in the long term. I guess you could dispute it with the citizen advice but they could just ban you from that shop
i feel like its on them to confirm the authenticity of an item before they accept it and once they do accept it then its on them if its fake
Tough one cause they could easily ban you , theyd have the right to do that but you are right once youve signed it over , its all on them! This my friend was a lose lose for yourself
They could of banned him they shouldn't off becuase he sold them a legit game
@@declangaming24 - eh? he admitted it was a fake after examining it himself.
@@lawrencetaylor4318 it's a replica
@@declangaming24 fake, replica, nicer way to say the same thing!
To be fair it's there rules and they have a right to ban you for whatever. They could've banned you. You don't want to get banned from ya local CEX or upset the staff.
Sometimes you have to pick ya battles.
I would of taken the cash and rarely go in cex so they would of been out of pocket but would guess they would of sent me a letter explaining the situation and ask for the money back
How would you feel if you spent all that money buying it privately off someone. Would you take it on the chin?
As far as I'm concerned, the testing is there the protect the store from fakes and broken products. I agree with the cex for not wanting to take the game BUT if they have gone through the process and agreed and gave you that price for it it's on them at that point. Sadly, it's one of those things while dealing with this company.
On that, personally with any vouchers I recieve from them, I already have them mentally spent before trading anything in and they get spent fairly sharpish after I recieve them.
I would usually spend them the same day but as I record content I like to spread them out a bit. One of those things I guess
@@TVMReviews sadly I've had more than a few horror stories when dealing with this company.
Legit my first thought when you got this for a £5 and they offered £187 was when's the haul video coming. But hey live and learn with this place, here's hoping you come across another deal like this and even fake or not I hope you get the voucher spent before they notice
Really is a bit of a bad move on them to go through with the deal then revoke it after the fact though
The cart is a big giveaway, far too shiny sticker and the label on the back should be grey not white. Is it a genuine box? It looks like an old GameStation sticker on it.
I think i would've just taken it on the chin tbh. They were in the wrong though as you've signed the receipt.
Tell them you need Evidence, if they have none remove items of equivalent value.
I was worried I'd have to boycott CEX from the title, but then I realised this is nontraversy.
Unfortunately is your own fault you should have checked before trading
i bought a fake batman on megadrive from one of their stores £160 was relieved when they refunded me.
Karma for not telling the charity shop it was worth a lot more 😂
You did the right thing taking it back I guess, you need CEX for the channel and it was a fake after all. They should never have tried giving it back though, you signed it over to them. Just got to take this one on the chin.
I traded my spare consoles and games in recently with that rip off company CEX. They kept throwing the word 'Discounted' at me, I was getting increasingly fed up with hearing that word (discounted). Anyway, I used my vouchers to buy a boxed N64. So before I did the transaction I said, 'Before I take possetion of this, I need to examine it'. He gave me a look as if to say, 'I know what's coming here'. So I examined it really carefully. 'Oh dear' I said, 'This is discounted' 'Why?' He asked. 'Well the joystick on the controller is really lose, so yeah, this is 'Discounted'. He gave that look as if to say, 'Yeah he's right'. I got cash knocked off the N64. I felt I had a nice little victory there. Anyway, once the transaction was finalised, I said to him, 'I'll tell you something now that I own this', 'What's that sir?' He asked, 'Well, if you hadn't kept throwing that word (Discounted) at me, I wouldn't of been bothered about the condition of the controller as I have 12 of them in perfect condition'. The look on his face was a picture I'm telling you. One of the othe customers overheard all this and said to me. 'I could do with you helping me next time I come in here so I don't get ripped off'. I just smiled and then said to the guy behind the counter, 'Thanks for all your help mate'. He didn't reply. All in all if customers stand their ground and don't roll over for their bellies to be tickled then the antics of CEX will come to a swift end. They since have never tried to pull the wool over my eyes again. Great video by the way as usual.
Curious to know what would have happened if you hadn’t gone back that day?
This is quite simple. You said yourself that you made a quick exit from the charity shop. You thought you'd hit the jackpot - you hadn't. You can't blame CEX staff for the way you were treated - all you had to do was be honest and say that you bought it for a £5 from the charity shop and thought you'd hit the jackpot. So in simple terms you've only lost £5 (some might argue that you haven't as you spent it on a fake game thinking it was genuine and worth £250). As someone else has said, you signed agreeing to their terms which includes the following '8.3 Once you sell your Products to CeX, the ownership will be transferred to CeX. You also warrant that you are the rightful and legitimate owner of the product or have been authorised to sell the product and that the product is free from any encumbrances or third party claims. In case the Products are later found out to be stolen, or encumbered and/or fake, we reserve the right to pursue legal remedy (both civil and criminal) against you.' Next time you sign something remember to read the terms and conditions!!!
My personal opinion the excitement of the moment from both sides you for finding an expensive game in a charity shop and a cex employee taking in a trade is easily overlooked from your point the first thing you think about is wow what a score the last thing you are thinking about is repro it’s the potential of getting a lot of money and from the cex employees side because they get paid by the amount they trade in so by getting a huge game like this coming in is big and the excitement takes over so neither you or the cex employee are at fault it’s just something you don’t always consider but it’s all about learning and accepting the loss because that employee might have their job at cex put into question and for yourself you might be looked upon as suspicious with future trade ins in the end it’s no one’s fault just the potential of a big find and money
They should have validated before the transfer. They made a contract with you. I would have refused.
I have had this same problem