I did not know what to think at that moment and was extremely disappointed. Now I realize that LV bags are not bullet proof; but at least their customer service is good.
Great that LV fixed it for free! Are you tempted to have the other zipper pull changed so that the colors match? I don't think it would bother me but it may be different for you since you see the bag in real life. Still love that bag especially the outside pockets!!!
FogBreads Probably not. I have a slight feeling that it might break on its own too. I am not sure how strong those zipper pulls are. I saw some posts online mentioned that it could cost $150 to have it fixed. To be honest, having that experience, I am quite nervous about LV's zipper pull or other hardware. (I don't think the zipper pull is made of some solid metal.)
I don’t know why I am still a big fan of Marc Jacobs’ designs for LV.. i love this bag so much!!
I love it so much too! I don't have chance to use it too much, but every once in a while, I will take it out and just look at it :)
myPrudentlife Yay!! I’m so happy! I just got this bag today, also in Pristine condition! Love love love! Bag twins! 🤣🥰
So glad you were able to get it fixed so easily! I would have freaked if that would have happened to my LV.
I did not know what to think at that moment and was extremely disappointed. Now I realize that LV bags are not bullet proof; but at least their customer service is good.
Great that LV fixed it for free! Are you tempted to have the other zipper pull changed so that the colors match?
I don't think it would bother me but it may be different for you since you see the bag in real life.
Still love that bag especially the outside pockets!!!
FogBreads Probably not. I have a slight feeling that it might break on its own too. I am not sure how strong those zipper pulls are. I saw some posts online mentioned that it could cost $150 to have it fixed. To be honest, having that experience, I am quite nervous about LV's zipper pull or other hardware. (I don't think the zipper pull is made of some solid metal.)
My handles are darker & my zipper pulls are different then yours
From the color of the broken piece, it looks like it's made of some kind of plastic.
+teresa lim It does look like that because the material is very shiny.
So disappointing. The price we pay for these bags, the hardware should be of better solid metal material.