Hi! I recently bought a used RVG6000 and followed your tutorial video to setup the software. The USB device shows up correctly, but when I want to acquire an image an error message says "The synchronisation file is missing. Please install the synchronisation CD." Unfortunately, I did not receive a "synchronisation CD" with the sensor :( Do you have any tips where I could get the necessary files? Thanks!
Thank you and this was really helpful. It was my first time installing a sensor.
Thank you very much, if you ever need support please feel free to call our support department at 800-821-8962
Hi! I recently bought a used RVG6000 and followed your tutorial video to setup the software. The USB device shows up correctly, but when I want to acquire an image an error message says "The synchronisation file is missing. Please install the synchronisation CD."
Unfortunately, I did not receive a "synchronisation CD" with the sensor :( Do you have any tips where I could get the necessary files?
Thanks!
When we have seen this error in the past with Kodak or Carestream sensors it was actually reflecting an error in the sensor itself.
can i instal the RVG 5200 on a Windows XP pc ?
Hello, unfortunately I do not believe the drivers are still available to do this.