Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in removing the black plate. This looks like hardware issue, and you might have to get the notebook serviced. So, I would recommend you to contact regional support for repair options. Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/6056lM5e4 Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support
@@HPSupport Hello, have not serial number or product number, my question is if we could add more memory than 16 GB Sodimm DDR4 but think no possible ...
After six months of using this type of HP, I just found this video. Thanks!
Hi, may I know if this PC contains carbon fiber or graphene components and which are they?
The Backplate is somehow glued on the board and I cant simply put off the back plate.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in removing the black plate.
This looks like hardware issue, and you might have to get the notebook serviced.
So, I would recommend you to contact regional support for repair options.
Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/6056lM5e4
Regards,
HP Support
No possibility to add or change memory ?
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
May I know the product you are using? A serial/product number would be helpful!
Let me know!
Regards,
HP Support
@@HPSupport Hello, have not serial number or product number, my question is if we could add more memory than 16 GB Sodimm DDR4 but think no possible ...
Thanks for the reply.
The memory on this notebook is integrated, not customer accessible or upgradeable supporting 16 GB of RAM.
Regards,
HP Support