My experience was never with a caring concerned coach or manager. Always full of some agenda or judgement. Great way she handled it. She got way more out of the employee like that . Very nice.
2:57. at this juncture, it was suggested to let the irate customer vent first, and just "listen". thisis often enough, but in some cases the client may escalate the issue to a more serious level. this is a good reason why many givernment and corporate CSR departments record all that is going on. that protects everybody and is a strong deterrant for anyone to "lose their cool" to the point where an episode ends up in a seriousness of litigous import.
Excellent video. Managing employees isn't easy. But it's important to be as level-headed about it as you can. Show some empathy on occasion. Never bad-mouth an employee in front of others.
2:15: A good coach is willing to let the learner learn his/won way" (nore or less). this is true but it also has some limits of practicality. where those limits lie depends on the available time and resources for all employees to get to understand the thinking of their co-workers, regardless of ranks. However if a minority of workers have high cognitive diversity, it may become an economic necessity for the cost of time and effort to accomplish that to balance with both the available resources and the differential profit potential the situation embodies. sometimes this had an extreme balance, but ewven if the divergent person is a prime scientist with multiple PhD's, he/she may also outstrip his/her unwritten limits.
A Performance management problem, where doesn't work, if a organisation is going through extreme change, that is too continuous and often and KPI is still expected to be reached, especially in a period of Covid affecting the office. The staff members have no time to settle into change, after change. Then more change again and again to tasks, to make any successful transition.
What's happens when the performance of the employee is not good and they are slow but its very very very hard to get new staff at you're workplace. The one I have is in 6 months probation period and its nearly 6 months and she hasn't impressed at all but if we let her go the Staff Rota will be impossible
I have the same issue- we need staff. I would like someone to go but I am pressed by higher management to keep that person. A person is underperforming etc. I am having a regular conversations etc. But not working. I am expected to do something as a bit unexperienced manager but don’t know how as I am lacking support.
Hello, I added a comment this week and it is no longer visible, asking for approval to use this public video in a training setting. I have also sent an email through your website form. I look forward to your reply with how we can gain permission. I will then supply more detail as needed. Thank you very much. Darcie
1:22 "If it's bad, make it private." that and more! If an employer had to do a disk in my (Canadian) province, he/she would need to have a witness with him/her when they did what has been referred to in one publication as the "DESC". In that way all are protected against unfair litigative disputes which, unfortunately can occur for "frivolous" reasons. while a litigation which is seen by a judge as having a "frivolous" undertone is not likely to get much sympathy there within the latitude the law allows judges, such efforts waste a LOT of time and money and are preventable. Now, to the next teaching point...
What a load of crap...I have been a successful manger with a productive team for years....you call out the bad staff in the spot. I had 2 staff basically refuse to mop a floor at the end of the night...they said we don't mop the floor that the night staff do it, I told them it is not optional for you to decide or not to leave the floor dirty.. that nights do the stuff we didn't get time to do not leave it undone on purpose
Maybe you need some coaching on being less racist and toughening the-f-up.... And why is it 'science' fiction? And not just 'fiction'? If you make comments at least try and make them make some kind of sense. Time to sort your sh*t out Mr. Markoll!!!!
My experience was never with a caring concerned coach or manager. Always full of some agenda or judgement. Great way she handled it. She got way more out of the employee like that . Very nice.
If only my employees were paid actors
😂
Awesome video, Media Partners! Learned a lot from it. We’d like to share this video with the leaders in our organization. Thanks for this!
Sweet - I still have a copy of the version of this from 1997. Nice to see it updated.
Please upload it
We wanna see the 1997 vision?.
I salute all Frontline workers in covid 19. They are a true hero and a model to future workers.thank you to all of you!
2:57. at this juncture, it was suggested to let the irate customer vent first, and just "listen". thisis often enough, but in some cases the client may escalate the issue to a more serious level. this is a good reason why many givernment and corporate CSR departments record all that is going on. that protects everybody and is a strong deterrant for anyone to "lose their cool" to the point where an episode ends up in a seriousness of litigous import.
Excellent video. Managing employees isn't easy. But it's important to be as level-headed about it as you can. Show some empathy on occasion. Never bad-mouth an employee in front of others.
Excellent! Such a pro idea. Thanks a lot!
Thank you for the good sharing
2:15: A good coach is willing to let the learner learn his/won way" (nore or less). this is true but it also has some limits of practicality. where those limits lie depends on the available time and resources for all employees to get to understand the thinking of their co-workers, regardless of ranks.
However if a minority of workers have high cognitive diversity, it may become an economic necessity for the cost of time and effort to accomplish that to balance with both the available resources and the differential profit potential the situation embodies.
sometimes this had an extreme balance, but ewven if the divergent person is a prime scientist with multiple PhD's, he/she may also outstrip his/her unwritten limits.
It's the piano keys for me...
Super learning and amazing instructional composed.
Excellent !! great notes for me.
Hi,
It was really helpfull to me. thank you for sharing
I would have to agree awesome video. will have to look in to more of them.
Great video. Super Valuable info
This is an awesome video!
great videos! thanks for sharing
A Performance management problem, where doesn't work, if a organisation is going through extreme change, that is too continuous and often and KPI is still expected to be reached, especially in a period of Covid affecting the office. The staff members have no time to settle into change, after change. Then more change again and again to tasks, to make any successful transition.
What's happens when the performance of the employee is not good and they are slow but its very very very hard to get new staff at you're workplace.
The one I have is in 6 months probation period and its nearly 6 months and she hasn't impressed at all but if we let her go the Staff Rota will be impossible
I have the same issue- we need staff. I would like someone to go but I am pressed by higher management to keep that person. A person is underperforming etc. I am having a regular conversations etc. But not working. I am expected to do something as a bit unexperienced manager but don’t know how as I am lacking support.
Hello, I added a comment this week and it is no longer visible, asking for approval to use this public video in a training setting. I have also sent an email through your website form. I look forward to your reply with how we can gain permission. I will then supply more detail as needed. Thank you very much. Darcie
1:22 "If it's bad, make it private." that and more! If an employer had to do a disk in my (Canadian) province, he/she would need to have a witness with him/her when they did what has been referred to in one publication as the "DESC". In that way all are protected against unfair litigative disputes which, unfortunately can occur for "frivolous" reasons. while a litigation which is seen by a judge as having a "frivolous" undertone is not likely to get much sympathy there within the latitude the law allows judges, such efforts waste a LOT of time and money and are preventable. Now, to the next teaching point...
if you think you grduate this school without sucking my cuk.. you are dead wrong!
Liked this video a lot
Excellet.
The set reminds me of never illegally download
This is NOT coaching but managing
What a load of crap...I have been a successful manger with a productive team for years....you call out the bad staff in the spot.
I had 2 staff basically refuse to mop a floor at the end of the night...they said we don't mop the floor that the night staff do it, I told them it is not optional for you to decide or not to leave the floor dirty.. that nights do the stuff we didn't get time to do not leave it undone on purpose
Performance management I believe is a total waste of time, especially if the staff are labour hire or non -ongoing never to be perms anyway.
0:57
🙌🏾🙌🏾🙌🏾
The employee looks like Emilie de Ravin
Corak
Corny but informative.
Black woman as the boss ??? This video is science fiction.
Steven Markoll oh hun. Yes, there are plenty of places and positions where black men, and women are the bosses. Please don't limit yourself.
Are you a racist?
Maybe you need some coaching on being less racist and toughening the-f-up.... And why is it 'science' fiction? And not just 'fiction'? If you make comments at least try and make them make some kind of sense. Time to sort your sh*t out Mr. Markoll!!!!
Why is that science fiction. Their are a lot of black women and men that have their own business that are boss
Many black men lead military procedures
This is nothing new
Lmfao
I salute all Frontline workers in covid 19. They are a true hero and a model to future workers.thank you to all of you!