Large number of places will have reservation agents in the head office 9-5, and after this the calls are directed to the restaurant reception phone, which barely ever gets picked up since the reception team is dealing with the rush post 6pm. 🤷♂️
Awesome! More of these please because there are so much tools out there and we are not sure which is worth out time and would be great if you can use it as you content. Thank you.
@@bablooze9439 thank you! Yes it can be overwhelming with all the tools, but IMO a small number of tools, if used right, can actually build lots of useful solutions.
Thank you very much for the interesting video, but as per time 0:50, are we assuming that the resturant is having a single table? I'm totally new to this field, but I guess we should have a calender for each table and when the caller asks for a specific time, we can search (for example) if there is an availability at the choosen time for any of the tables of two "calendars" , if not found, maybe we can search in the bigger tables (tables for 3,4,5, > 2) calender availability and suggest to the caller for the smallest table which can occupy more than 2 people. Again, thank you for the great video but it will be helpful if you can make a video on using multiple calendars. Another example came to my mind is a clinic with different doctors with different specializations and different availabilities. It will be helpful also if you can showcase a make scenario that can change the reservation time or cancel it or query a my reservation. Thank you very much.
@@HanyHanna-e6p Thank you for the suggestion, in reality there are different approaches to handle multi-table booking (e.g. integrations), but your approach is quite interesting too, I’ll keep that in mind for a follow-up video.
Hi Nathan! I see a common problem with the few tutorials I have found on this specific use case, and that is that they are incomplete systems as a restaurant has many tables in the same hour and the voice agent would be saying that there is no availability when there is only a reservation for one table and 14 other tables are free, then the system is only able to reserve one table per hour and is leaving many tables unreserved. I have found only one tutorial in Spanish that delves into this technical detail that reaches to complete the system, but does not provide resources or respond to the 3 of us who are stuck at minute 33:45 where it is to create 3 events at the same time Gcalendar shows the 3 bundles. Since the JSON already the Calendar module does not receive the information, it remains untouchable and we can not continue building the scenario. I'm sure you will notice this problem that makes such a promising system incomplete and hopefully if you can subtitle the tutorial you can perfect it to respond to the need by modifying your scenario. Thanks in advance my friend! Tutorial: ruclips.net/video/a-oePLJj6uA/видео.html
Noted on your idea. In reality, the agent would probably need to integrate with a more advanced reservation system, such as OpenTable, which restaurants often use. This would allow us to handle multiple availabilities and reservations through their API. For this implementation, since Google Calendar only tracks time blocks, you could pair it with a basic database like Google Sheets to monitor individual tables or spaces. The AI agent would check both the calendar for general availability and the database to avoid double-booking.
Dear Nathan, great tutorial. I have a question: How you connect the phone number to this system? What phone number should the customer call? Do you connect direct phone number of the restaurant or it's an external twillio number or smth similar?
Good question! If you want to connect the AI voice agent to an existing phone number, you can first port that number into Twilio: help.twilio.com/articles/223179348. From there, there's an built-in integration between Vapi and Twilio that would allow you to import a Twilio number into Vapi. Once that's done, you can simply assign the assistant to the phone number you want.
I think the biggest differences would be the following: - System prompt: Tailored to fit the typical conversational flow that a therapy customer would have with the receptionist (e.g. preferred therapist, type of therapy) - Knowledge base: Updated to fit the business' context and information - Integration with whichever therapy reservation system the business is working with If you need further help with this, feel free to hop on a call with me (it's free): cal.com/nathan-huynh-agento/20-minute-consulting-call
Nice video Nathan, what is the best way to manage time reservations for multiple spaces or tables in a restaurant, considering that Google Calendar only keeps blocked spaces but doesn't individually track total reservations? How would you handle this?
Great question, since Google Calendar only tracks blocked times, you can combine it with a simple database (e.g., Google Sheets) to track individual tables or spaces. The AI agent would check both the calendar for overall availability and the database to ensure tables aren't double-booked. In reality though, it is likely that the agent would need to integrate with a more advanced booking systems (that the restaurant is already using) like OpenTable, which will allow us to manage the multiple availabilities and reservations via API.
@@nathan-huynh, any luck combining both? I think this is the main challenge. Great concept presentation anyway! 👏 Next level would be to integrate it with the most popular reservation apps like OpenTable / SevenRooms. Any luck on this front?
@@milakohen630 Haha thanks! I personally don’t think AI will replace human employees, but will just help free them to focus on more important task, like maintaining a great experience and service in the restaurant.
@@nathan-huynh Hi Nathan, I fixed that issue, it successfully adds the booking to google calendar, however now it doesn't recognise slots already booked. I've double checked all the settings. Any advice what else I can check? :-)
@@boyboxster I would first look at the output of the step that return all the busy slots. What output does that step produce and can you draw any conclusion from that?
@@JacoAgency thanks Jacob. What do you mean by “find the tools” in Vapi? Do you have troubles setting them up, or the assistant not recognizing them properly?
@@JacoAgency there's no exportable templates for the Vapi tools unfortunately, but if you follow the video around the 14:43 minute mark, you should see the full setup.
Hello nathan, love your content but can you make more detailed tutorials for beginners that are not familiar with vapi and make like from A to Z tutorial building an AI Voice agent would appreciate your reply fam
Thanks for the support, and I'll keep that in mind for future videos. In the mean time, my friend Brendan Jowett has a very good and detailed tutorial on how to get started with Vapi, feel free to check it out here: ruclips.net/video/jDPXWMUVUPE/видео.html
If Zenchef has an API then yes, it should be possible to integrate with it. Feel free to schedule a call with me the discuss it in more detail: cal.com/nathan-huynh-agento/20-minute-consulting-call
Hi Frank, the cost for it would depend on various factors, such as the conversational flow and integration complexity. Please feel free to book a call with me to discuss the costs in more detail.
In Vapi you can buy or import a phone number from Twillio. Once that's done, all you need to do is assign the assistant to that phone number. All these can be done in the "Phone Numbers" tab.
@@nathan-huynh I'm currently there, the make platform ai told me you can write code if you want so i will definitely add some code to structure that data, if this working perfectly i will build a platform on top of it and avoid make to begin with.
Connect with me on LinkedIn 👋 www.linkedin.com/in/nahuynh/
I think this is a great solution for many restaurants that are currently not having reservation system setup
Thank you for providing the resources for free without having to join a community
Timestamps:
00:00 Demo
02:49 Benefits
04:37 Flow
08:31 Knowledgebase
10:02 Vapi
15:25 Make
21:40 Outtro
An interesting interpretation of how AI can be used to automate inbound calls to restaurants, especially to those who are super busy.
Yes, missed calls and reservations can have a real negative impact on restaurants' bottom line, and solutions like these can help with that.
Large number of places will have reservation agents in the head office 9-5, and after this the calls are directed to the restaurant reception phone, which barely ever gets picked up since the reception team is dealing with the rush post 6pm. 🤷♂️
Very useful for a lot of restaurant!
rất hữu ích! sẽ thật tuyệt nếu nhiều nhà hàng áp dụng AI
Great utilization of AI! I think more restaurants are heading toward this solution very soon
Yup I think so too, the availability and scalability benefit alone is worth the consideration.
Building software like this definitely very fun and quick! I enjoy that a lot
Awesome solution
Great work !
Awesome! More of these please because there are so much tools out there and we are not sure which is worth out time and would be great if you can use it as you content. Thank you.
@@bablooze9439 thank you! Yes it can be overwhelming with all the tools, but IMO a small number of tools, if used right, can actually build lots of useful solutions.
Thanks for a brilliant, easy to understand video. 🎉.
@@Frankywright. you’re quite welcome!
Thank you very much for the interesting video, but as per time 0:50, are we assuming that the resturant is having a single table? I'm totally new to this field, but I guess we should have a calender for each table and when the caller asks for a specific time, we can search (for example) if there is an availability at the choosen time for any of the tables of two "calendars" , if not found, maybe we can search in the bigger tables (tables for 3,4,5, > 2) calender availability and suggest to the caller for the smallest table which can occupy more than 2 people. Again, thank you for the great video but it will be helpful if you can make a video on using multiple calendars. Another example came to my mind is a clinic with different doctors with different specializations and different availabilities. It will be helpful also if you can showcase a make scenario that can change the reservation time or cancel it or query a my reservation. Thank you very much.
@@HanyHanna-e6p Thank you for the suggestion, in reality there are different approaches to handle multi-table booking (e.g. integrations), but your approach is quite interesting too, I’ll keep that in mind for a follow-up video.
Hi Nathan! I see a common problem with the few tutorials I have found on this specific use case, and that is that they are incomplete systems as a restaurant has many tables in the same hour and the voice agent would be saying that there is no availability when there is only a reservation for one table and 14 other tables are free, then the system is only able to reserve one table per hour and is leaving many tables unreserved. I have found only one tutorial in Spanish that delves into this technical detail that reaches to complete the system, but does not provide resources or respond to the 3 of us who are stuck at minute 33:45 where it is to create 3 events at the same time Gcalendar shows the 3 bundles. Since the JSON already the Calendar module does not receive the information, it remains untouchable and we can not continue building the scenario. I'm sure you will notice this problem that makes such a promising system incomplete and hopefully if you can subtitle the tutorial you can perfect it to respond to the need by modifying your scenario. Thanks in advance my friend!
Tutorial: ruclips.net/video/a-oePLJj6uA/видео.html
Noted on your idea. In reality, the agent would probably need to integrate with a more advanced reservation system, such as OpenTable, which restaurants often use. This would allow us to handle multiple availabilities and reservations through their API.
For this implementation, since Google Calendar only tracks time blocks, you could pair it with a basic database like Google Sheets to monitor individual tables or spaces. The AI agent would check both the calendar for general availability and the database to avoid double-booking.
@@nathan-huynh it would be great if you could share a video showing how you would integrate this into the Open Table. Thank you
This is exactly why I built this one: ruclips.net/video/twfSbt3S1Qk/видео.htmlsi=GVsx2Fbubef3_OcA
Bro! Please create the mentioned emotional prompts agent videos! It would be very helpful!
Noted, it's already on my list actually 😄
Great demo!
Good walkthrough on the solution. Loved the presentation style with diagrams so you easily understand the process.
Good job! 😊
awesome! thanks for the detailed instructions Nathan!
Thank you ^^
Very valuable video! Awesome work Nathan 😊
@@Coffee-with-Dechefini thank you!
Dear Nathan, great tutorial. I have a question: How you connect the phone number to this system? What phone number should the customer call? Do you connect direct phone number of the restaurant or it's an external twillio number or smth similar?
Good question! If you want to connect the AI voice agent to an existing phone number, you can first port that number into Twilio: help.twilio.com/articles/223179348. From there, there's an built-in integration between Vapi and Twilio that would allow you to import a Twilio number into Vapi. Once that's done, you can simply assign the assistant to the phone number you want.
@@nathan-huynh thanks for clarification ;)
Thanks Nathan! Very informative ! Are you able to create an example with twilio , make and supabase? That would be perfect!
Thank you! I'm familiar with Twilio and Make but not Supabase, I'll keep that in mind for future videos!
Legit... impressed. 🙌🏽
Great video man!
Love this!! Inspiring stuff 🎉
Thank you for the explanation
Fantastic walk through!
Thank you Azair!
Good job!😅😅😅😅😅
Would this scenario only work if the restaurant had one table? How can you accommodate multiple bookings (for several tables) at the same time?
Great job Nathan
Very nice video, great work and i am loving your channel
@@ki001 appreciate it my friend!
What is the best way to modify this for an online therapy reservation instead of a restaurant?
I think the biggest differences would be the following:
- System prompt: Tailored to fit the typical conversational flow that a therapy customer would have with the receptionist (e.g. preferred therapist, type of therapy)
- Knowledge base: Updated to fit the business' context and information
- Integration with whichever therapy reservation system the business is working with
If you need further help with this, feel free to hop on a call with me (it's free): cal.com/nathan-huynh-agento/20-minute-consulting-call
Nice video Nathan, what is the best way to manage time reservations for multiple spaces or tables in a restaurant, considering that Google Calendar only keeps blocked spaces but doesn't individually track total reservations? How would you handle this?
Great question, since Google Calendar only tracks blocked times, you can combine it with a simple database (e.g., Google Sheets) to track individual tables or spaces. The AI agent would check both the calendar for overall availability and the database to ensure tables aren't double-booked. In reality though, it is likely that the agent would need to integrate with a more advanced booking systems (that the restaurant is already using) like OpenTable, which will allow us to manage the multiple availabilities and reservations via API.
@@nathan-huynhCould you do in an follow up an tutorial of how to set this up? That would be so great! Thanks 🙏🏼
@@nathan-huynh, any luck combining both? I think this is the main challenge.
Great concept presentation anyway! 👏
Next level would be to integrate it with the most popular reservation apps like OpenTable / SevenRooms.
Any luck on this front?
Super awesome video!
i followed all the steps but it seems to stop working once it's checking availability - any idea why?
You need to connect your own calender and edit the filter.
Great video. I built my own AI bot after this.
Have fun, let me know if you need any help!
what if prospect wants to change time of appointment after booking appointment?
Nicely done!
OOH MY GOD that crazy ! 😃great job! some one just lost his job but hopefully jot a new better one !
@@milakohen630 Haha thanks! I personally don’t think AI will replace human employees, but will just help free them to focus on more important task, like maintaining a great experience and service in the restaurant.
Tks bạn đã cung cấp thông tin hữu ích ích
Insightful, thanks for sharing! 🚀
Just wondering if there would be part 2 for the same?
@@web3global thank you! What would you like to see in a follow-up to this?
how about check availability function ? does it have a scneario in make ?
Yes, check out my Notion link in the description below.
Thanks for the valuable information. Can I copy the Make strategy, if so where can I find the structure, please?
Glad it helps! You can find the Make scenarios in the link in the description.
Cheers! I'm not sure how to integrate or make use of the JSON values to be fair. Can you please make a video on that?
In this case, I'm simply using JSON to provide the available timeslots in a format that ChatGPT can understand and work with.
Very well constructed! 👍
Great video and easy to follow. I've set it all up but its not working for me :-(. WIthin make should the scheduling be off?
Thanks! What do you mean by the scheduling being off? I'm not quite sure I understand.
@@nathan-huynh Hi Nathan, I fixed that issue, it successfully adds the booking to google calendar, however now it doesn't recognise slots already booked. I've double checked all the settings. Any advice what else I can check? :-)
@@boyboxster I would first look at the output of the step that return all the busy slots. What output does that step produce and can you draw any conclusion from that?
hey! thanks for that amazing vid, can you help me find the tools in vapi to set them up please!!
@@JacoAgency thanks Jacob. What do you mean by “find the tools” in Vapi? Do you have troubles setting them up, or the assistant not recognizing them properly?
@@nathan-huynh yeah, i cannot find the the vapi template to set up the vapi tools, im just misssing the tools
@@JacoAgency there's no exportable templates for the Vapi tools unfortunately, but if you follow the video around the 14:43 minute mark, you should see the full setup.
how about u make a video on cancelation and rescheduling of appointments
I will keep that in mind for future videos, thanks.
Hello nathan, love your content but can you make more detailed tutorials for beginners that are not familiar with vapi and make like from A to Z tutorial building an AI Voice agent would appreciate your reply fam
Thanks for the support, and I'll keep that in mind for future videos. In the mean time, my friend Brendan Jowett has a very good and detailed tutorial on how to get started with Vapi, feel free to check it out here: ruclips.net/video/jDPXWMUVUPE/видео.html
Really great video
Appreciate it!
Thanks broo ❤
Great video!
Thanks mate!
Thank you
Hello nathan - can you also hook up the system to our reservation system? - it is called zenchef in this case -
If Zenchef has an API then yes, it should be possible to integrate with it. Feel free to schedule a call with me the discuss it in more detail: cal.com/nathan-huynh-agento/20-minute-consulting-call
@ hi nathan thanks for your message- yes is has an api - i will get the documentation for that soon - how much would this cost approximately?
Hi Frank, the cost for it would depend on various factors, such as the conversational flow and integration complexity. Please feel free to book a call with me to discuss the costs in more detail.
I am afraid that with the path we are heading, AI will soon take over everything!
I think AI will be a great help for a lot of people. It's definitely strange at first 😂
How is everything integrated to the phone number?
In Vapi you can buy or import a phone number from Twillio. Once that's done, all you need to do is assign the assistant to that phone number. All these can be done in the "Phone Numbers" tab.
Are there any voices available in Spanish and also, can you purchase numbers from different countries?
Yes there are Spanish voices, and yes with Twilio integration you should be able to purchase phone numbers from anywhere in the world.
i think you can do better with time conversion as a software engineer. you don't need openai there
Agreed, I just wanted to try and see how it can be done with no code for this particular build.
@@nathan-huynh I'm currently there, the make platform ai told me you can write code if you want so i will definitely add some code to structure that data, if this working perfectly i will build a platform on top of it and avoid make to begin with.
anyone able to make this same ?
yes but a restaurant can have multiple reservation at same time!!!!
I agree, and this is why I built this one: ruclips.net/video/twfSbt3S1Qk/видео.htmlsi=GVsx2Fbubef3_OcA
Thanks for sharing 🎉🎉🎉🎉🎉
Glad you found it helpful!
Hay nha
Try Toingg, thank me later
I checked it out, seems like quite a new platform with limited capabilities for now. What's good about it in your opinion?
Nicely done!
@@EasyAINow thanks mate!