Avoid Doing These 6 Things Or Risk Driving Cruise Crew Crazy

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  • Опубликовано: 5 окт 2024

Комментарии • 93

  • @tipsfortravellers
    @tipsfortravellers  7 часов назад +1

    Get 10% off your cruise map by using this link: www.TheCruiseMaps.com/tft

  • @MindiB
    @MindiB 7 часов назад +46

    The idea that people find it acceptable to criticize crew for their English/accent is bewildering to me! I hugely admire multilingual people and feel nothing but gratitude when someone speaks to me in my language, which to my shame is the only one I speak fluently. If I struggle with someone’s accent I view that as a me problem that means I need to pay closer attention or perhaps ask them (politely) to repeat themselves. Being rude is not an option.

    • @NatNay-cu3uv
      @NatNay-cu3uv 3 часа назад

      @@MindiB if you ate dealing with English speaking people it is paramount to speak English
      I don't want it to be my problem these people are employing under educated cheap staff

    • @FelixTorres-wl5vt
      @FelixTorres-wl5vt 3 часа назад +1

      @@NatNay-cu3uvLOL seriously....

    • @MindiB
      @MindiB 3 часа назад

      @@NatNay-cu3uv You are welcome to your opinion, but I find it xenophobic and repellent. How many languages do you speak? If you are speaking with someone whose first language is Tagalog, can you speak Tagalog with them? (I have heard that such an ability is considered “paramount” and if you cannot, you are under-educated and “cheap.”) Cruise ships are largely not registered in the US and have both multi-national clientele and multi-national staff. Your expectation of perfect English from every staff member is absurd and, again, IMO, obnoxious.
      Also, speaking of English, your comment contains misspellings and lacks proper punctuation. Does that make you under-educated and cheap?

    • @Bobrogers99
      @Bobrogers99 Час назад +3

      I'm old, so if I don't understand someone who has difficulty with English I tell them that my hearing is poor and ask them if they could repeat slowly. I put the blame on me rather than them.

    • @Bobrogers99
      @Bobrogers99 Час назад +2

      @@NatNay-cu3uv For most of the world's population, English is not their native tongue, and it's not an easy language to learn. I cannot label them as "undereducated cheap staff".

  • @davidsteensma3221
    @davidsteensma3221 7 часов назад +28

    It seems worse since the pandemic - so many people are more thoughtless and confrontational than they were before. I feel for the cruise crew, this is a no-win situation. A subset of people are going to behave badly no matter what.

    • @tipsfortravellers
      @tipsfortravellers  7 часов назад +14

      Yes. I agree. Behaviour really seems to have changed post pandemic

  • @webstermitchell2335
    @webstermitchell2335 4 часа назад +10

    MANY TIMES I've watched the crew chase children out of an adults only area, really a HUGE reason why I now really focus on cruises with little or no children. There is no way to control it, it is a shame there are so many "unresponsible" parents out there.

  • @Dm0stFin3sT
    @Dm0stFin3sT 6 часов назад +28

    The English complaint is really sad. I would never berate someone for trying to speak English when it is not their first language. It’s hard enough for people who it IS their first language 🤣

  • @nellie9352
    @nellie9352 5 часов назад +7

    To avoid the lose-lose situations either uniformly enforce “the rules” or abolish them. Inconsistent response from crew/cruise lines is the root of their lose-lose conundrum.

  • @LOrealHardly
    @LOrealHardly 7 часов назад +22

    A passenger complaining about Sun-lounger Hogs is vastly different from a sleazy passenger having the audacity to complain upon removal of their Hog materials. Crew simply need to point out the rules to the Hoggers and Appease legitimate passenger claims by carrying out the Hog removal process, simples, IMHO

    • @FireMageLayn
      @FireMageLayn 7 часов назад +5

      True, but nothing's stopping the entitled hog from complaining that the crew member was rude to them. The automated system which punishes crew members for bad reviews doesn't care if the bad review was in retaliation for telling a rule breaking passenger to stop breaking the rules, all it cares about is customer not happy bad.

    • @W1ldt1m
      @W1ldt1m 5 часов назад +2

      @@FireMageLaynso if you have to have stuff removed so you can sit make sure to compliment them by name in a survey.

  • @Reed-2big
    @Reed-2big 7 часов назад +8

    I had a land customer service teach me a very clever way to handle mispronunciation. When I was asking about a tour to igauzu falls I told her I couldn’t pronounce it. She replied, let me help you with that! What a lovely way to handle it.
    One of the problems Americans have is not realizing most foreigners learn British English and many words are pronounced differently in “ English”! So correcting people can be just rude!
    I forget to print my request because my writing is clearer, but script is barely being taught in schools anymore! These are normally the request at the beginning of the cruise like for ice.

    • @Honolulu-Blue
      @Honolulu-Blue 3 часа назад +1

      I learned how to pronounce Iguazu from The Amazing Race a couple of decades ago. It looked like a nice place. I'm glad you got to enjoy it.

    • @Reed-2big
      @Reed-2big 3 часа назад

      @@Honolulu-Blue Not there yet, but the tour is planned. I may have to find that amazing race video, thanks.

    • @owensmith7530
      @owensmith7530 2 часа назад

      Speaking as a native of the UK, I assure you most people these days learn American English as a second language. It's really weird hearing someone that is clearly from a remote country speaking English as a second or third language with an American accent.

    • @Reed-2big
      @Reed-2big Час назад

      @@owensmith7530 I guess I’m getting old! I remember colleagues who had definitely learn British English, and classmates, mostly India that I guess may have been regional taught British English. Those from the UAE seemed also to have learned British English.
      If I think about those I meet regularly I always assumed they’d learned English here in the US.
      My favored colleague learn English at 5 from the American soldiers but doesn’t remember that. He then learned British English but also American and wasn’t sure which idioms were which. We had a lot of fun with language as I enjoy playing with words and he said he’d never met anyone who would do that with a non native speaker. If we disagreed on a definition he drug out the Oxford dictionary, and usually was right! He was from the Netherlands.

  • @mrlogboy
    @mrlogboy 7 часов назад +16

    for Rules it is simple, Hire people to only enforce rules , Cruise police. I would love to do it just to get on the ship for free. .and enforce rules and have people yell at me lol and then them TOUGHT THAT IS THE RULE lolol, I fell so bad for Cruew

    • @robbroere1384
      @robbroere1384 6 часов назад +3

      Indeed. Maybe charge US$ 25 per violation and you can hire people to enforce the rules from that. This could be solved within a few month by clearly spelling out the consequence ahead and during the cruise.

    • @W1ldt1m
      @W1ldt1m 5 часов назад

      @@robbroere1384this would be awesome.

  • @meanmutton
    @meanmutton 6 часов назад +6

    People who violate rules and get called out need to get banned from cruise lines. I hate when cruise lines cater to the rule-breakers.

  • @TSKseattle
    @TSKseattle 6 часов назад +6

    Dress code is tricky for different types of people.
    I Never Wear Suits. 67 years old and my office wear for 38 years was jeans and a polo shirt.
    Formal night for me has been very new black jeans and a nice dress shirt. I have a belly and most slacks don't hang on me well. I want to look nice, but I won't pack a full suit and tie.
    Gary looks so good in his fancy suit, I'd look ridiculous.

    • @Elle-kr8od
      @Elle-kr8od Час назад

      New black jeans and a dress shirt sounds great for most occasions!

  • @jeffreylevin9616
    @jeffreylevin9616 2 часа назад

    I was watching one unrelated RUclips Video and this one popped up next while I was fetching my dinner out of the oven. I always find your videos so informative as always. What a life you are living. Traveling the world far and wide. Wish I had the talent and technical skills do pull of such a feat. I live vicariously as I alway say thru all my RUclips Cruise bloggers of about maybe 15 or so. Still trying to find a travel partner to make it more enjoyable and cost effective. I know how it is to not get tipped although as a limo driver there is always 20 percent gratuity included. But many people tip extra and some people really surprise me with very generous extra tips.

  • @annettegregson5381
    @annettegregson5381 6 часов назад +3

    We recently cruised Regent Seven Seas, which is a gratuities included line. We were wondering if tips were still expected. I wish the USA was more like Japan and Europe concerning tipping. Regent charges much more than other lines but I love how passengers aren’t nickeled and dimed for everything, tips included.

    • @JJ-vy2rh
      @JJ-vy2rh 4 часа назад

      How about the rest of the world...we don't tip in Australia

  • @laratheplanespotter
    @laratheplanespotter 16 минут назад

    That cruise map ad.. I was on that Iona cruise!!! That was our exact cruise! So cool!!

  • @gardensandtravel5752
    @gardensandtravel5752 5 часов назад

    I once did a transatlantic crossing on Queen Mary in Princess Grill. On my first night, I got sent back to my room to get a jacket. Unfortunately, coming out of the room,which was in the middle of the ship, I turned left instead of right and ended up in the bow! Then, then had to walk what seemed like miles to get back to the restaurant, which was in the stern.

  • @abrahamclott5604
    @abrahamclott5604 6 часов назад +3

    1. Cruise lines should increase security staff and delegate rules enforcement to security. Not fair or realistic to expect hospitality, customer-facing staff to enforce rules.
    2. I have always understood the posted end time for a meal to mean last seating. If the expected last seating time is in fact earlier, a last seating time should be posted. If the MDR is announced as open till 9 and 9 pm reservations are accepted, the passenger is not acting unreasonably by arriving a 9 and expecting service as usual.

  • @craigo2142
    @craigo2142 6 часов назад +3

    Sounds like a problem of cruise lines not enforcing rules that they set and understaffing the ships.

  • @Elle-kr8od
    @Elle-kr8od Час назад

    I wish there were cruise maps with the ocean depth lines. On a recent QM2 crossing, I found it the Captain's daily info about ocean depth (e.g. Grand Banks off Canada) quite interesting.

  • @Bobrogers99
    @Bobrogers99 2 часа назад +1

    These things used to be called "common courtesies", but they aren't as common as they used to be. There are too many people that believe they are "entitled" because they paid big bucks for the cruise. But they didn't buy the crew. Slavery was abolished over 150 years ago.

  • @robbroere1384
    @robbroere1384 6 часов назад +7

    The gratuities debate is a stupidity owned by the cruise lines themselves.Why some staff, customer facing is partially dependent on this for their income while others, Ships Crew, management and the Captain are not? They make the key decisions if a cruise matches our expectations. Reduce the Cruise fare by another 15-20 dollars a day per person and create a management Gratuity. If the overall cruise then does not match my expectations allow me to reduce or cancel this gratuity payment as management is overall responsible. I am sure that they are likely to go on strike fast, especially if they serve on an older ship with many known issues awaiting the next major upgrade. As these are much more difficult people to replace due to licensing and experience requirements it will impact way more. However it is unfair to make the customer facing staff having uncertainty that often is beyond their control. Also if the ship is not full, they get less while management keeps their salary. The answer is simple. All gratuities MUST be part of the fare or advertised prices like drinks. This is already law in Australia and other places and standard on some lines like Virgin Voyages. I tip for service I like and that is my choice but should not impact staff salary.

    • @meanmutton
      @meanmutton 6 часов назад +3

      Honestly, they should just hike the fares by the gratuity amount and advertise it as "all gratuities included".

    • @robbroere1384
      @robbroere1384 6 часов назад

      @@meanmuttonexactly my point. Was just being ironic in showing the stupidity of gratuities . Maybe add a gratuity for the Cruise Line HQ and management as well, and reduce the fare by another 10 dollars pp per day. If they then remove a port for no good reason they can feel the impact by loosing some salary or bonus.

    • @W1ldt1m
      @W1ldt1m 5 часов назад

      @@meanmuttonnot all gratuities inuded but say gratuities required.

  • @kellylorang6845
    @kellylorang6845 3 часа назад +6

    Calling out crew for not speaking English? 😮 How tacky & rude!

  • @davidsauls9542
    @davidsauls9542 5 часов назад

    Cruise Maps seems like a great idea !

  • @texasboy5117
    @texasboy5117 2 часа назад

    The language barrier is a big thing. I used to travel for work and often dealt with people who had English as a second language. I always spoke more slowly and would avoid use of slang terms. This seemed to help. Even when In Northern England and Scottland I found the locale language accents almost imposable as an American.

  • @RaymondMullen-t9j
    @RaymondMullen-t9j 7 часов назад +1

    We have one of there Cruise Maps in Out Office-3rd Bead Room
    and really enjoy it ..

    • @tipsfortravellers
      @tipsfortravellers  7 часов назад +1

      They are great !

    • @brantthompson199
      @brantthompson199 6 часов назад +1

      I purchased one of the maps as well. Got one made up of the first cruise we took. Very happy with it. Thanks Gary for having this on your channel.

    • @RaymondMullen-t9j
      @RaymondMullen-t9j 5 часов назад

      Gary is the MAN !!! Always
      watch Him ...FANTASIC ...

  • @Aves_1
    @Aves_1 4 часа назад +2

    People agreed to the rules. Sp if they dont follow them and then get agreesive, there should be some kind of punishment. Other people's experience shouldn't be hampered because the crew doesnt feel rules are worth enforcing

  • @calumshaw
    @calumshaw 2 часа назад

    Good tips Gary,

  • @bstanz5266
    @bstanz5266 Час назад

    Maybe do a video of how to save lounge chair about reserving a chair while at lunch in dining room

  • @SedriqMiers
    @SedriqMiers 6 часов назад +3

    Triple the cruise prices and the majority of these issue will disappear.

    • @Elle-kr8od
      @Elle-kr8od Час назад +1

      It has not been my experience with more money are more polite/less rude. Sometimes in fact they look down on those with less money. Hmm....

  • @monkeyb1820
    @monkeyb1820 5 часов назад +3

    I fully support handwashing, but will admit that I often wash in the cabin, and then don't touch much of anything before going to the buffet. But the reality is that these outbreaks are infinitely more likely to be coming from either the food supply or water supply. But since that would make the industry look 'unsafe', passengers are blamed instead.

  • @dorothygiunta8519
    @dorothygiunta8519 4 часа назад +2

    Whatever happened to being considerate of others?

  • @TOhara-eb2lp
    @TOhara-eb2lp 2 часа назад

    What about the crew and captain having to wait and wait to long for the pier runners?

  • @RosemullionView
    @RosemullionView 5 часов назад

    The gratuities debate is a constant angst and is an issue created by the cruise companies working with different cultures etc. I noticed on a recent cruise with Viking that all the USA passengers had purchased fares with daily gratitudes to settle out in their final accounts whereas UK passenger had fares that included gratuities. The online communications on the ship were hard for UK passengers to understand (as most passengers were from the USA) until we realised we were exempt from the instructions. What amount did you tip extra on your rather expensive Seabourn Explorer adventure in Western Australia?

  • @mdesjr
    @mdesjr 7 часов назад

    Thanks!

  • @Star-Boarder
    @Star-Boarder 5 часов назад +4

    Last minute, late for reservations, and staying way too long is a universal problem for all restaurants. People are just F-ing rude.

  • @ros8986
    @ros8986 7 часов назад

    Hi Mr Bembridge - where should one hang out after a meal? is it on deck?

    • @monkeyb1820
      @monkeyb1820 5 часов назад +1

      there's no official place to hang out. You can examine the daily planner, see what is going on, and hang out anywhere you'd like. Many people will go to a show after a meal.

  • @Supe063
    @Supe063 4 часа назад +4

    This is exactly why I don't do cruises. People (Americans mostly - truth) and the 'me-first, I-deserve-it-because-I-paid-for-it entitlement attitude messes it up for everyone. Way too much anger going on these days.

    • @Hawkeye2001
      @Hawkeye2001 2 часа назад +2

      Not only Americans. I see the same attitude with virtually every nationality.

    • @monkeyb1820
      @monkeyb1820 2 часа назад +1

      based on numerous reviews, the international crowds on MSC are often just as rude or ruder than American crowds.

    • @chriswilliams6568
      @chriswilliams6568 2 часа назад +1

      I have only been on 2 cruises since Covid, but I never met anyone that was rude or angry, but I cruise Princess or Celebrity, never Carnival where most of the problems seem to be on.

  • @BeKindRewind77
    @BeKindRewind77 51 минуту назад

    While I agree that many of these would frustrate me as well if I was a crew member, there are a couple that I don’t see the issue with. First of all, policing the rules of the ship (chair hogs, children in adult areas, etc) is just part of the job. If the rules were enforced more consistently, there would be less passengers willing to make a stink if they were the ones in the wrong. And if I saw the end time of the dining room was 9pm, I would assume that’s how late they will admit someone, not when everyone needs to be done eating.

  • @NancyD2
    @NancyD2 5 часов назад +1

    It SUCKS that the rules have to be enforced.
    But why have the rules if they aren't going to enforce them? Perhaps they need some training or designated Enforcers. Some people are more inclined to enforce the rules than others. Take myself for example. I have ZERO problem telling a child (or the child's parent IF they're around) to STOP. I'm actually good at doing it with The Look. But I tell kids on cruise ships (and other places) to STOP RUNNING with zero problem. Post the rules (no saving of deck chairs for example), I will happily point to the sign and tell them THAT IS THE RULE.
    Formal night? (or whatever they're calling it) I'm sorry, you may dine in the buffet tonight.
    If a cruise line consistently enforce the rules, the rules will be challenged less. "Nancy's Cruise Line is VERY strict about dress codes and not having kids in adult areas! So bring your tux and gown OR just go to the buffet on formal night!" Companies (cruise or otherwise) need to quit being so damn afraid of offending those who won't respect their rules and boundaries. They aren't your people. Let them go be themselves with those who think they're the bees knees. You will gain those who appreciate you.
    Also: I can't understand some people from parts of the USA. Accents are tough sometimes. YOURS INCLUDED (the generic you, not you Gary!)

  • @stevebartley628
    @stevebartley628 4 часа назад

    Not guilty of any !

  • @laratheplanespotter
    @laratheplanespotter 7 минут назад

    Also, just done be a jerk to anyone. Treat other people like you would like to be treated. The crew work for days on end without a break (imo, that’s criminal). They’re just like you, working hard and trying to keep their families fed. The last thing you would like is someone being a jerk to you when you’re exhausted and under appreciated. Human decency goes a long way!

  • @theresahenderson3534
    @theresahenderson3534 3 часа назад

    Why don't a supervisor caution people who are not following the rules especially hand washing which will make others sick and let passengers know of embarkation day.

    • @monkeyb1820
      @monkeyb1820 2 часа назад

      Hal has served the food to the passengers for years, and they've had noro outbreaks just like the rest. It's more likely in the food or water. Don't let the industry cause you to hate anyone when there is no good evidence to do so. I do think in general that more upscale lines (even starting with Hal/Princess/Celebrity) will have a higher percentage of people entering the buffet with clean hands.

  • @owensmith7530
    @owensmith7530 2 часа назад

    Gratuities should not make up part of the wage crew are offered.

  • @andoru
    @andoru 3 часа назад +1

    One VERY easy way for the cruise lines to avoid any difficulty enforcing the dress code: just make the dress codes casual and easy to comply with. Hardly anyone wants to dress up formally on vacation any more.

    • @thelittlebluecottage6091
      @thelittlebluecottage6091 33 минуты назад

      I think airline weight restrictions also play a part. Not many people want to use luggage space for formal wear.

  • @hunty1970
    @hunty1970 37 минут назад

    Sounds like the entitled society we sometimes find ourselves living in now!!!

  • @Triple.7
    @Triple.7 53 минуты назад

    I do not speak English. I speak American 😂

  • @deborahkeenahan890
    @deborahkeenahan890 20 минут назад

    The gratuities need to be in the fare price problem solved

  • @damaddog8065
    @damaddog8065 2 часа назад

    Please wash your hands, washing your hands does not mean licking your hands clean.

  • @MegaMamaof6
    @MegaMamaof6 2 часа назад

    These seem pretty obvious. The people that do these things won’t change because of these videos. Cruising is not that complicated. Follow the rules and be polite.

  • @dmoniquerenee
    @dmoniquerenee 6 часов назад

    I love this video for new cruiser. I never hang out on the pool deck with a bunch of pale out of shape folks. on chair-hog. I never eat at the buffet. I do not curise on ships where kids ar e running around ( I takend 6 cuises this year and never noticed children). As for the rest of the video... I suggest stay WOKE!

  • @NatNay-cu3uv
    @NatNay-cu3uv 4 часа назад +3

    Record profits.
    And still stealing by gratuity
    Not my problem to pay someone else's staff

    • @Dave_Sisson
      @Dave_Sisson 3 часа назад +2

      It's another cultural difference. I come from a country (Australia) where tipping is exceptionally rare, so if there was a forced gratuity for something in my home country, there would be an uproar. But remember that most cruise lines are based in the United States, a country where tipping is common because service staff are paid a very low wage. So when we are on a ship, we need to understand that American tipping culture applies and not that of our own country.

    • @NatNay-cu3uv
      @NatNay-cu3uv 3 часа назад

      @@Dave_Sisson no we don't need to remind ourselves of somebody else's poorly paid staff that surely is between them not my problem they accept poor wages not my problem the employers are reaping every penny for themselves

    • @markeaston7353
      @markeaston7353 3 часа назад +2

      As another Australian Dave I agree with you. As much as tipping is not part of our culture, when in in Rome do as the Romans to.

  • @ValerieJLong
    @ValerieJLong 7 часов назад +3

    Towels on sun loungers? Must be a ship with German passengers...

    • @meanmutton
      @meanmutton 6 часов назад

      It's very common for (self-entitled) Americans to do that.

  • @perpetualgrin5804
    @perpetualgrin5804 3 часа назад

    Crew should all be armed, seeing a side arm on your steward garners instant respect.