I just spent over $400 on a new HP smart printer and was excited about the mobile fax feature. However, the app says that I must activate a "trial" and then I assume pay monthly? My model is not one of the "free for 24 months" units listed in the FAQ... Come on HP, you can do better!
+SevenSixTwo2012 We understand that printing at home is essential in today’s world. For more information on current subscription offerings, please visit: hpinstantink.com.
Howmuch isthe mobile fax fee monthly?? I just got a 24 month trial but i cant find howmuch its going to cost me once the trial emds and id like to know.read service agreement but the price wasnt mentioned in it
Hi there, thanks for contacting! I understand that you need to know whether you use your mobile phone number for fax number. I will do my best to assist you. HP fax machines and fax-capable printers require a traditional landline telephone service. You might be able to fax with VoIP and DSL with the appropriate setup and equipment. Cellular networks currently do not support faxing from a printer. To send a fax from your mobile device, download and install the HP Smart app from 123.hp.com and enable Mobile Fax. Binu - Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about faxing multiple documents. I will do my best to assist you. Please refer this video as it may help you: bit.ly/3DnA0Z1 Binu_HP Social Media Tech Support
I haven't been able to send a fax since February last year. When sending, it says "An error occurred while sending." I did not find anything on your site, no one helped
@@HPSupport are you kidding? I tried thousands of times, only a live consultant will help me and not some kind of bot. You have the worst support in the world. How can I write to your support without any problems? I think this is not
I have a HP officejet pro 9015e printer. When I send the fax so it does send it but the person who is receiving is getting blurry documents. I scanned the documents, taken pictures but the receiver is getting blurry images. Not sure why.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the fax quality of your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6055W6lCN Regards, HP Support
Hi Mechlord, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can receive fax while using mobile fax. I will do my best to assist you. No, HP Mobile Fax only supports sending to other fax machines. To receive faxes from another party, you would need to also have a fax machine. Binu_HP Social Media Tech Support
@HP Support - Can you elaborate how these faxes traverse the network to get to it's destination. I know it will traverse my carriers network which is very secure. Is the fax being sent to HP and redirected to the recipients phone number. I don't see how it could bypass HP's network as it's being sent using HP Smart. If the fax is forwarded through HP's network to the recipient, is it secure? If secure, what encryption is being used? I need to fax confidential records that contain sensitive information and I don't want anyone having the ability to view those documents except the intended recipient. Can you please enlighten me on how this works or do you have an existing video which covers this. I would appreciate a response. Thank you for your time.
Hi Seeker, thanks for contacting HP Global Social Media Support! I understand that you need to know about sending fax from HP smart. I will do my best to assist you. Use Mobile Fax in the HP Smart app to fax documents securely without a phone line as mentioned here: bit.ly/3f1TJo3 Binu - Social Media Tech Support
Bought a literal 20$ unit (deskjet 2700), and my God.... What a wonderful piece of equipment. Helped me very much to collect, and send medical information requests to many companies. Did not see a trial, or anything that other users are experiencing so far... Great little machines from my experience with them so far. The app does malfunction at times. Only thing I would say contrary to my enjoyment.
Hi Matthew, thanks for contacting! We are delighted to hear that you like the printer so much! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
+LostCaseee No, HP Mobile Fax only supports sending to other fax machines. To receive faxes from another party, you would need to also have a fax machine.
What does a mobile fax cost...do i have to use mobile fax to fax from my pc instead of my mobile phone? This was never explained or mentioned to me ahead of my purchase. And don't tell me I should have asked. My old HP just konked out and I had been faxing for years without being charged. I never thought in a million years my new HP that cost literally 5 times as much as my old HP would come with a fax cost charge. Unbelievable. The link HP sent below for learning what the cost of a fax is does not reveal anywhere the cost of the fax. Looks like a runaround to me. I am very sorry I purchased a 7255e but did not know I would have to pay to send or receive a damn fax or I would have never purchased it. You gotta be kidding me. Now it's too late and I can't send a fax without paying for it. I may attempt to return my 7255e. Only had it a few days and was getting ready to set it up when I finally learned I would to be charged for faxing. HP, you got some splaining to do and you are going in reverse.
Hi Steve, thanks for contacting! I understand that you need to know about faxing from your printer. I will do my best to assist you. Please refer this document to know about faxing from your printer: bit.ly/3fdg51Y Binu - Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about the free trial. I will do my best to assist you. The free trial is for 30 days. Binu - Social Media Tech Support
Hi there, thanks for contacting! I understand that you need to know about sending fax from a mobile device. I will do my best to assist you. Please refer this document to know about sending fax from mobile: bit.ly/3umbpiz Binu - Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can receive fax using Mobile Fax (HP Smart app). I will do my best to assist you. Mobile Fax does not support receiving faxes, and it cannot send faxes to Voice over Internet Protocol (VoIP) phone numbers. Regards, HP Support
Hi Shay, thanks for contacting HP Global Social Media Support! I understand that you need to know about sending multiple faxes at the same time. I will do my best to assist you. Please refer this document to know about sending multiple faxes: bit.ly/3OSBrVr Binu-HP Social Media Tech Support
Too bad the fax option in the app is not free. I was considering purchasing a HP printer because of the app but will not pay to use my own cell phone to send a fax.
Hi Melanie, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can receive faxes. I will do my best to assist you. No, HP Mobile Fax only supports sending to other fax machines. To receive faxes from another party, you would need to also have a fax machine. Binu_HP Social Media Tech Support
Hi Carlos, thanks for contacting HP Global Social Media Support! I understand that you need to know about cancelling mobile fax. I will do my best to assist you. If you do not want to use Mobile Fax, you can remove the tile from your Home screen in the Personalize Tiles list. Mobile Fax is a permanent feature of the HP Smart app, similar to printing photos or scanning. It is automatically included in newer versions of the app. HP does not require payment or a subscription to use the Mobile Fax service during the free trial period. Before the end of the free trial period, HP offers paid service plan options. You can opt out at that time, or cancel an existing subscription at any time. Binu - Social Media Tech Support
Hi there, thanks for contacting HP! I understand that you are receiving message starting trial now. I will do my best to assist you. Please refer 'What does the Mobile Fax service cost?' from here to get this information: bit.ly/3g3RJbI Binu - HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about using Mobile Fax. I will do my best to assist you. Fax documents securely over the internet with Mobile Fax from the HP Smart app as mentioned here: bit.ly/3LYPnfd Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Hi Casey, thanks for contacting HP Global Social Media Support! You can only send fax not receive! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
I like how this video didn't solve my problem at all. I had to look into the comments to figure out why mobile faxing just threw an immediate error when trying to use it. Turns out, you need to pay a subscription for the "honor" of faxing with this godawful app! This HP printer is easily the worst printer I've ever purchased! Had I known about "HP Smart" and not being able to print using the fucking printer itself (like every printer used to be), I wouldn't have touched HP *anything* with a 100ft pole. For what it's worth, the video does what the title says. But considering this is an official HP Support guide, I would think they would address something as obvious as "Hey! You need a subscription to use this, or else it throws an error!"
Hi Weesee, thanks for contacting HP Global Social Media Support! I understand that you need to know about faxing from your printer. I will do my best to assist you. Please refer this document to know about faxing from HP Smart app: bit.ly/3mt8Een Binu_HP Social Media Tech Support
Hi Joe, thanks for contacting HP Global Social Media Support! I understand that you need help in sending fax. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3f1TJo3 Binu - Social Media Tech Support
Just amazing! I sent a fax from my phone. Like BLAM done. There is no bill for this. This is sick. Amazing. Speechless.
This is not free! You should not have to pay to send a Fax for a printer connected to your phone.
Exactly right. I was considering an HP printer until I installed the app and saw that they want to charge me after a trial period.
I just spent over $400 on a new HP smart printer and was excited about the mobile fax feature. However, the app says that I must activate a "trial" and then I assume pay monthly? My model is not one of the "free for 24 months" units listed in the FAQ... Come on HP, you can do better!
+SevenSixTwo2012 We understand that printing at home is essential in today’s world. For more information on current subscription offerings, please visit: hpinstantink.com.
Will this be a free service forever or will you have to pay for the fax service after a certain number of months or after a certain number of faxes?
I believes they gave u 2 years of free fax service. After the 24 months trial, you have to pay for monthly fee
Just bought my HP, and with the Mobile Fax tile, it states I get free Fax Mobile for 24 mos
I want to fax two documents at the same time to someone but it only attach one file. It won't enable to add another document.
Howmuch isthe mobile fax fee monthly?? I just got a 24 month trial but i cant find howmuch its going to cost me once the trial emds and id like to know.read service agreement but the price wasnt mentioned in it
I don't think it's publicize. I tried to find the information but couldn't find it. Just wait after the 24 month trial.
Do you use your mobile phone number for fax number?
Hi there, thanks for contacting!
I understand that you need to know whether you use your mobile phone number for fax number.
I will do my best to assist you.
HP fax machines and fax-capable printers require a traditional landline telephone service. You might be able to fax with VoIP and DSL with the appropriate setup and equipment. Cellular networks currently do not support faxing from a printer.
To send a fax from your mobile device, download and install the HP Smart app from 123.hp.com and enable Mobile Fax.
Binu - Social Media Tech Support
Can you receive on it as well?
No
HP is the kind of company that you will find hundreds of years from now on the leading edge of technology.
+Paul Neilson Thank you for your valuable comment.
hell no.
/Bklyn👑
How to fax multiple documents from a HP Envy photo 7155?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about faxing multiple documents.
I will do my best to assist you.
Please refer this video as it may help you: bit.ly/3DnA0Z1
Binu_HP Social Media Tech Support
I haven't been able to send a fax since February last year. When sending, it says "An error occurred while sending." I did not find anything on your site, no one helped
+oraZIK TURKMEN Please refer to the instructions mentioned under this document to fix the issue: bit.ly/32OBsEJ
@@HPSupport are you kidding? I tried thousands of times, only a live consultant will help me and not some kind of bot. You have the worst support in the world. How can I write to your support without any problems? I think this is not
I have a HP officejet pro 9015e printer. When I send the fax so it does send it but the person who is receiving is getting blurry documents. I scanned the documents, taken pictures but the receiver is getting blurry images. Not sure why.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the fax quality of your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6055W6lCN
Regards,
HP Support
Can you receive fax while using mobile fax?
Hi Mechlord, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether you can receive fax while using mobile fax.
I will do my best to assist you.
No, HP Mobile Fax only supports sending to other fax machines. To receive faxes from another party, you would need to also have a fax machine.
Binu_HP Social Media Tech Support
@HP Support - Can you elaborate how these faxes traverse the network to get to it's destination. I know it will traverse my carriers network which is very secure. Is the fax being sent to HP and redirected to the recipients phone number. I don't see how it could bypass HP's network as it's being sent using HP Smart. If the fax is forwarded through HP's network to the recipient, is it secure? If secure, what encryption is being used? I need to fax confidential records that contain sensitive information and I don't want anyone having the ability to view those documents except the intended recipient. Can you please enlighten me on how this works or do you have an existing video which covers this. I would appreciate a response. Thank you for your time.
Hi Seeker, thanks for contacting HP Global Social Media Support!
I understand that you need to know about sending fax from HP smart.
I will do my best to assist you.
Use Mobile Fax in the HP Smart app to fax documents securely without a phone line as mentioned here: bit.ly/3f1TJo3
Binu - Social Media Tech Support
Bought a literal 20$ unit (deskjet 2700), and my God.... What a wonderful piece of equipment. Helped me very much to collect, and send medical information requests to many companies. Did not see a trial, or anything that other users are experiencing so far... Great little machines from my experience with them so far. The app does malfunction at times. Only thing I would say contrary to my enjoyment.
Hi Matthew, thanks for contacting!
We are delighted to hear that you like the printer so much!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
Is it possible to receive faxes on it as well?
+LostCaseee No, HP Mobile Fax only supports sending to other fax machines. To receive faxes from another party, you would need to also have a fax machine.
What does a mobile fax cost...do i have to use mobile fax to fax from my pc instead of my mobile phone? This was never explained or mentioned to me ahead of my purchase. And don't tell me I should have asked. My old HP just konked out and I had been faxing for years without being charged. I never thought in a million years my new HP that cost literally 5 times as much as my old HP would come with a fax cost charge. Unbelievable. The link HP sent below for learning what the cost of a fax is does not reveal anywhere the cost of the fax. Looks like a runaround to me. I am very sorry I purchased a 7255e but did not know I would have to pay to send or receive a damn fax or I would have never purchased it. You gotta be kidding me. Now it's too late and I can't send a fax without paying for it. I may attempt to return my 7255e. Only had it a few days and was getting ready to set it up when I finally learned I would to be charged for faxing. HP, you got some splaining to do and you are going in reverse.
Hi Steve, thanks for contacting!
I understand that you need to know about faxing from your printer.
I will do my best to assist you.
Please refer this document to know about faxing from your printer: bit.ly/3fdg51Y
Binu - Social Media Tech Support
@@HPSupport That's a great non answer. I see that's your standard response for people complaining about having to pay to send a fax.
How long is the free trail
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about the free trial.
I will do my best to assist you.
The free trial is for 30 days.
Binu - Social Media Tech Support
HP ENVY Pro 6458 can I fax documents without scanning with this unit
+Phillip Walsh Please refer this document to know about faxing from your printer: bit.ly/3ryB7jl
Thanks … how much u pay monthly
+Raju Joshi For what?
@@HPSupport seems like you beating around the bush... we just want to know if there's any fee of any kind
@@earningthomas4640 😂😂😂😂😂
Mobile fax feature has stopped working a year ago
Hi there, thanks for contacting!
I understand that you need to know about sending fax from a mobile device.
I will do my best to assist you.
Please refer this document to know about sending fax from mobile: bit.ly/3umbpiz
Binu - Social Media Tech Support
Can we receive fax from hp mobile fax
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether you can receive fax using Mobile Fax (HP Smart app).
I will do my best to assist you.
Mobile Fax does not support receiving faxes, and it cannot send faxes to Voice over Internet Protocol (VoIP) phone numbers.
Regards,
HP Support
How to do more than one fax at a time
Hi Shay, thanks for contacting HP Global Social Media Support!
I understand that you need to know about sending multiple faxes at the same time.
I will do my best to assist you.
Please refer this document to know about sending multiple faxes: bit.ly/3OSBrVr
Binu-HP Social Media Tech Support
Too bad the fax option in the app is not free. I was considering purchasing a HP printer because of the app but will not pay to use my own cell phone to send a fax.
Can you receive fax from your mobile number I was able to send a fax numbers from my mobile number but I wasn't able to receive it back
Hi Melanie, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether you can receive faxes.
I will do my best to assist you.
No, HP Mobile Fax only supports sending to other fax machines. To receive faxes from another party, you would need to also have a fax machine.
Binu_HP Social Media Tech Support
How do I cancel mobil fax?
Hi Carlos, thanks for contacting HP Global Social Media Support!
I understand that you need to know about cancelling mobile fax.
I will do my best to assist you.
If you do not want to use Mobile Fax, you can remove the tile from your Home screen in the Personalize Tiles list.
Mobile Fax is a permanent feature of the HP Smart app, similar to printing photos or scanning. It is automatically included in newer versions of the app.
HP does not require payment or a subscription to use the Mobile Fax service during the free trial period. Before the end of the free trial period, HP offers paid service plan options. You can opt out at that time, or cancel an existing subscription at any time.
Binu - Social Media Tech Support
Why does mine say starting trial now
Hi there, thanks for contacting HP!
I understand that you are receiving message starting trial now.
I will do my best to assist you.
Please refer 'What does the Mobile Fax service cost?' from here to get this information:
bit.ly/3g3RJbI
Binu - HP Social Media Tech Support
Do I need digital fax connected? If I do then how do I do so through smartphone?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about using Mobile Fax.
I will do my best to assist you.
Fax documents securely over the internet with Mobile Fax from the HP Smart app as mentioned here: bit.ly/3LYPnfd
Binu_HP Social Media Tech Support
Service not working, getting error, nevermind I had to update the app
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
I also tried to use my iphone but I got stuck along the way.
Is it a fee ?
+FabGal 73 Could you please elaborate what exactly you need to know?
@@HPSupport *Free
Free?
So you can only send a fax? Not receive? Well it may need a new name instead of mobile fax it should be SEND ONLY Mobile Fax
Hi Casey, thanks for contacting HP Global Social Media Support!
You can only send fax not receive!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
After the free trial ends, how much does HPSmart charge to have a fax service?
+Amy Zizzo Please refer 'What does the Mobile Fax service cost?' from here to get this information: bit.ly/3g3RJbI
Mobile Fax button does not work. It tries tob open but nothing happens
+Danny Br. Please refer to the instructions under this document to fix this issue: bit.ly/3ldO8u1
I like how this video didn't solve my problem at all. I had to look into the comments to figure out why mobile faxing just threw an immediate error when trying to use it. Turns out, you need to pay a subscription for the "honor" of faxing with this godawful app! This HP printer is easily the worst printer I've ever purchased! Had I known about "HP Smart" and not being able to print using the fucking printer itself (like every printer used to be), I wouldn't have touched HP *anything* with a 100ft pole.
For what it's worth, the video does what the title says. But considering this is an official HP Support guide, I would think they would address something as obvious as "Hey! You need a subscription to use this, or else it throws an error!"
Hi Weesee, thanks for contacting HP Global Social Media Support!
I understand that you need to know about faxing from your printer.
I will do my best to assist you.
Please refer this document to know about faxing from HP Smart app: bit.ly/3mt8Een
Binu_HP Social Media Tech Support
This was great content until it skipped the part where a Covered Entity is required.
WTH is that?
Scam job
Hi Joe, thanks for contacting HP Global Social Media Support!
I understand that you need help in sending fax.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3f1TJo3
Binu - Social Media Tech Support