By clicking my link: www.piavpn.com/Dons get 83% discount on Private Internet Access! That's just $2.03 a month, and also get 4 extra months completely for free!
Don, we watch you because you tell us the truth about your experiences. Don't stop doing that. That guy seems like a moron. Don't worry about it. You handled it perfectly, as usual.
The very reason I listen to your videos is because I think you always give fair critiques. You always give positive feedback along with honest reviews. Good for you for knowing when someone wasn't what they said they were! 👍
Don's cruise channel is the only one I watch! The "company rep" was clearly a moron who was salty and butthurt that Don dared to criticize his favorite brand of cruise line.
I got on the Bliss two weeks ago and they must have changed it as a result. The guy leading the muster drill announced "we will be starting in a few minutes so feel free to make any social media posts you want to now"
You did an awesome job handling that call. I love your videos, alway informative with honest info but always done in a very professional way. We are booked on the NCL Joy this coming June and the customer service so far has been a night mare!! We are a group of 10 and it has been painful trying to get things booked through our NCL agent. This will be our 4th NCL cruise and our last.
One way to control random calls is to ask for a time you can return the call and to please have your business development manager on the line with them. Cuts WAY down on the cranks and you get to do it with respect.
Never answer an unlisted call, if it’s important they will leave a message for you to contact them. I’m guessing he also gave you a false name. You have many subscribers because you are honest with us. You tell us the good and the bad and we appreciate it!
Great job to stand your ground. Their arguments were ridiculous and they've been called out on these things and now to call you and complain about your video makes it even worse. Thanks Don.
Don, I appreciate your honesty and your opinions. Your viewers, for the most part, understand that you’re sharing your experience. Thank you for the good information you provide.
Very clever of you to pick up on that, Don. You know none of the people associated with the cruise line would know you personally and speak to you it’s respect because you have always been respectful to them. Keep up what you always d best.
I cannot believe the lengths some people go just to show THEIR displeasure; whereas most of us would let it slide if we do not agree ... Don, you do a fantastic job on all your videos and you go on doing what you do. You were very smart and eventually that dude fell into his own trap😉
Tell em Don!! I cruise regularly and these changes that they are making is a bid overboard (sorry for the pun lol) and I don't agree with it either...I've never cruised any other ship but Carnival but when they start charging 3% in the casino is when I stop playing in the casino! They are cashless for a reason and they need to stay that way!
I subscribed because you are honest and straightforward, we need more people like you. I watched that episode and was surprised no one else doing videos has covered the muster and the gambling change. I love your passion when you have concerns. We're going to Alaska in May and you have such valuable info. PS glad you fort some rest
Thank you! I never much cared for cruise line cheerleaders. You can't say who's best unless you've tried the rest. And we know which line was involved here. I've sailed them a few times and liked them mostly, but they all have pluses and minuses. I've never really been on a "bad" cruise.
Don, keep telling your experiences...you always try to era on the side of positive. I always believe you and appreciate your view!!! Thank you! Keep being you--love your content!
I was on the Breakaway with you and everything you said in your video about NCL is fair and true. Also enjoyed getting to meet you for a quick second. Always enjoy your videos.
You did great Don! The answers this guy was giving weren't professional. Glad you caught it and played along. Keep doing what you're doing. We follow you for your honest opinion of your experiences. Thank you!
Wow. Imagine having such a sad life. I really like Carnival (for example) but I know they aren't perfect. I couldn't even imagine getting so angry about someone's opinion as to do what this guy did. You probably handled this phone call better than me. I most likely would have just hung up and waited for a cease and desist letter, and then go from there. Thank you for all you do on your channel.
We have a Haven suite booked on NCL for this May to Alaska, these ridiculous charges will keep me from sailing with them again, just as Disneys ridiculous charges have stopped us from visiting the parks. I hate when companies nickle and dime their customers.
My son just got back from Orlando Disney with his son. NEVER AGAIN. He is done with them. Outrageous prices and broken down rides. Horrible food to boot.
We have up our season passes because of all the extra charges at Disney, but the ignorant people who keep purchasing the upsell to ride rides, then it will continue.
@@lanedaw811 It’s tough when you have kids who have their hearts set on riding those extra-charge rides. You’re already in for thousands and don’t want to come away feeling like you missed out on your favorite ride. It’s just ridiculous of them to charge extra like that. We used to be such big Disney fans, parks yearly, Aulani yearly, etc. No more.
Don, I'm 100% with you. Was just on the same ship 2 weeks after you. To me the in person muster is nothing but a germ spreader. I found them to be more lax than my previous cruise last year in sanitation. I guess it's the new way.
Glad to see you challenged the call and clearly was not going to take down any video. No cruise line should ever be calling a cruise vlogger and asking for anything to be taken down. I don't want to see any creator respond to this. In this case a fraud and I wonder if most of these calls are fraud.
😂WOW!😂 It takes all kinds. If this individual doesn’t agree with you, then why does this person listen to your show. Sounds like a bully. Glad you shared.
Don you are always fair with your comments and the ship you were on I was on that in September and some of the things I did not like but hey you cannot have every thing and agree with you. Keep doing what you are doing I am your fan.
I am real happy that the cruise lines are watching your video update. Wishing all the cruise lines tune in and I hope they are all watching Tony's video also. Maybe they will take into consideration the feedback you guys layout. Thank you and keep up the good work.
I’ve earned platinum status on NCL, the object of your video critique, and I’ve sang their praises to many people. However, I experienced some of the same customer service wtfs that you described recently on a February sailing. Specifically: no automatic port fee refunds, having to request cash payment for refundable credits, etc. the nickel and diming seemed to be on another level too. Either they’ve always been doing this stuff and I was just naive in the past, or other lines have just been doing better with their policies. Anyway, my most recent experience and your reviews have made me more interested in trying other lines and being a more savvy cruise shopper. You’re doing folks a service with these videos, man. Well done
Oh I love that you got their attention!! I hope they listen because your trying to make the experience better. I’ve never gone on a cruise so I love these details. Helps me stay clear of this. I love this so this guy is pulling your chain. What a victory for the community! 😊
We were on an NCL 14 day cruise out of Tampa in late November. We have never seen so many unhappy crew members on a cruise. Obviously something is going on with that company. It is sad to see.
Love watching your videos. Interesting that someone would call you after your critique.. this is one of the reasons we all love your posts. Keep on going!
Don......such a good responses !! Even if it was not really an NCL represenative. You are right !!! We'll keep your experience in mind for our future bookings. Thanks for letting us learn from your experiences.
You don't have to apologize for ANYTHING! You are honest and we always hear the truth. By the way, the service on our last NCL trip DID suck! And that was only three months ago. Wow, sorry you had to go through that. Time to get an unlisted number. Sucks that you have to resort to that. Keep doing what you are doing, don't let haters stop you, they must have terrible lives to waste their time on targeting you.
@@brendaboylen4504 Responding to crazy people drives you crazy. Thank you Delores Umbridge - i must not tell lies, i MUST NOT TELL LIES, i MUST TELL LIES.....
I was on that same cruise with you. The muster drill was a cluster. Yes, they were telling us to shush, and we would, and nothing would happen. So, we started talking again. And BTW, having it in the noisiest sound carrying place (Atrium area) was not the smartest move on their part. Putting hundreds of people in one area and expecting it to be quiet is ridiculous. When you first meet your room steward and in the first 5 minutes, they tell you they have 24 rooms to clean. At first, I was put back on that comment. Almost like the steward wanted empathy. Because of some of the things I had to ask for the steward did not impress me. After room was cleaned, we still needed toilet paper and tissues. This should have been observed that it was needed without my having to ask for it. I am not a newbie cruiser, so I was not impressed with their steward and felt that they were nickel and diming everywhere. Sorry you had a "prank caller". Thanks for sharing!!
Don, another great video. What a chucklehead. I watched both of the other videos and when this one popped up, I thought something had to have happened and got a bit of laugh from this one. I get having your favorite lines - mine are Celebrity and Princess. When someone doesn't agree or sees things differently, oh well, that is how it goes. Still, it is pretty brash to call someone like you and pretend to be with the cruise line. I doubt a cruiseline would attempt to do that. The effort would be better spent on correcting the issues, as in the calls from Princess.
You should not have to sensor your videos. We the consumer deserve your honest opinion, good or bad. No cruise is perfect for everyone. But I really appreciate the honesty of you guys. Yes, you should always call out companies that do this. An educated consumer can then make their own decisions. Without a consumer watch dog companies can do what they like. What's going on at Disney is a prime example.
Just got back NCL JOY out of Ca. Had a “Fantastic”time. Crew on the majority were happy. Loved every thing but the buffets coffee. It was a step above water. The restaurants were better. Still not like I had on previous NCL cruises. We are going on the Breakaway in April. Hope the coffee is better. Thanks for sharing all your knowledge
I was on the same cruise line a few weeks ago. I agree in person muster drill is ridiculous. No one paid attention and was a total waste of time. My husband and I have decided to rethink cruising with that cruise line again.
I have been doing a lot of cruise research on a NCL cruise and all these complaints are a common theme with them. I hope they can make some adjustment and make some changes,
You were spot on with this review. I was on that cruise and am a fan of this cruise line. That being said, it felt differently this time. A lot of the workers seemed a bit salty. The return of the old style muster drill was not optimal. Thanks for your honest content.
Even if he had been from "that" cruise line, and even if the other cruise lines are all going to go the same direction with unpopular decisions to nickel and dime cruisers, I think it's invaluable that you share this information so that we can comment and essentially vote with our dollars. I should hope that the other cruise lines are keeping on eye on your channel and others so they can see what's important to cruisers and what might be pushing it too far. I've been actively researching my next cruise and sadly, in spite of the fact that "that" cruise line offers some great itineraries in that particular region, what you've exposed so far has definitely soured my opinion of it. I cruised with them several years ago and was already annoyed at the extra charges, so I'm good to take my business elsewhere. Thanks for being on top of things and for not backing down.
Just got off a cruise. Great stops, great food, great crew. But the ship was full, and a cruise on a full ship means a lot of waiting. I estimate about 3 hours of waiting per day. Waiting in line a half hour to get back on the ship after an excursion. Waiting over an hour in the lounge for a tender. Getting to the main dining room when it opened at 6:30 pm and having to skip dessert to make the 9:15 show because the service was so slow. Had to be out of my room by 8 am on debarcation day, but having to wait in the lounge until 9:45 to get off the ship. And this was a “luxury” cruise line!
I was on the NCL Epic two weeks ago and rarely did you see a smile on employees, especially in the MDR. And the managers were among the worst. It seemed like a real fun place to work.
Don your absolutely correct. I just had a similar experience on the Prima. My wife and I have taken about 8 cruises and this was by far, the worst customer service we have experienced
Been on several dozens NCL cruises and loved them all. The Prima was the first time I could not wait to get off the ship. It's a shame as is it a beautiful ship, but soooo many small things (and a few important ones) just piled up until it no longer was pleasant.
I'm going on my 2nd cruise, and it's with NCL on the Prima. I'm hoping my first in person muster drill isn't horrible and we have a great time. Cruising is confusing enough with all the fee's, gratuities, port taxes and hidden costs. If it's too busy and not a great experience, we may not continue Cruising.
It's not a big deal depends who you get stuck with doing the drill. Just remember all the people who make these videos have traveled a lot. They also have gotten many loyalty points which means the cruise lines tend to baby them more.
Sounds like they were trying to intimidate you. I appreciated that video & even Tony commented on the in person muster drill. I have heard from other bloggers about all the changes, price increases & cutting staff, so I will not cruise with NCL, it's my option who I cruise with & I appreciate all the cruise bloggers who keep us in the know about everything going on in cruising.
NCL is the cruise line. NCL has always charged for fees in the casino. In addition, the muster drill was ridiculous. I just got off the NCL Dawn. The cabin stewards starting this week will have 24 rooms to clean. However, no turn down service.
By clicking my link: www.piavpn.com/Dons get 83% discount on Private Internet Access! That's just $2.03 a month, and also get 4 extra months completely for free!
that they would do this tells me that you are really a difference maker! Keep it up!
This is like when someone buys something and then they are not happy that there are negative reviews on it and feel the need to defend their decision.
Don, we watch you because you tell us the truth about your experiences. Don't stop doing that. That guy seems like a moron. Don't worry about it. You handled it perfectly, as usual.
Not just a moron be also sounds like a scammer.
THIS CONFIRMS that Norwegian really sucks. Probably bought-out by Southwest or Spirit airlines (lowest rated companies)
.
@@electrictroy2010 I've never sailed on NCL. My preference is RCCL, all the way, but would like to try Celebrity.
@@murp61 Maybe he should get a life. Don is good to us, very informative. He qualifies everything he says about the cruise lines. I'll stick with him.
It's amazing that you can't point out a flaw about something without someone having their feelings hurt
THIS CONFIRMS that Norwegian really sucks. Probably bought-out by Southwest or Spirit airlines (lowest rated companies)
.
They need to get a life lol x
Glad you didn't let the scammer get away with anything… You are an extremely honest creator, and I trust what you say!!!
You can’t con Don the Con. Unless you are a young attractive buxom woman.
WHY are you calling Don a “con” and insulting his choice in women??? Frak you old lady
.
You tell him Don! Hooray for you standing your ground of an honest opinion.😊
The very reason I listen to your videos is because I think you always give fair critiques. You always give positive feedback along with honest reviews. Good for you for knowing when someone wasn't what they said they were! 👍
Don's cruise channel is the only one I watch! The "company rep" was clearly a moron who was salty and butthurt that Don dared to criticize his favorite brand of cruise line.
There are so many spam calls now, unless I know who it is, I don't answer. You speak the truth, Don. Too bad that person can't handle it.
Please keep doing what you are doing! People are nuts! ❤
I got on the Bliss two weeks ago and they must have changed it as a result. The guy leading the muster drill announced "we will be starting in a few minutes so feel free to make any social media posts you want to now"
Awesome ... Now if they can just return to the E-Muster before my April sailing, that would show that they are listening.
You handled it well!
Don is a GOAT. "You're a cashless system. It defeats the purpose of bringing cash to onboard going against your own policy."
You did an awesome job handling that call. I love your videos, alway informative with honest info but always done in a very professional way. We are booked on the NCL Joy this coming June and the customer service so far has been a night mare!! We are a group of 10 and it has been painful trying to get things booked through our NCL agent. This will be our 4th NCL cruise and our last.
Love your honesty! That’s why I only listen to you. Thanks
BUSTED!!!!! Great job Don!!!
Nailed it Don. Glad you held your ground. Don’t let them guide the narrative. Kudos. They should learn and listen.
He was not from the cruise line… Don’t let THEM???
He was not from the cruise line… Don’t let THEM???
One way to control random calls is to ask for a time you can return the call and to please have your business development manager on the line with them. Cuts WAY down on the cranks and you get to do it with respect.
Never answer an unlisted call, if it’s important they will leave a message for you to contact them. I’m guessing he also gave you a false name. You have many subscribers because you are honest with us. You tell us the good and the bad and we appreciate it!
Great job to stand your ground. Their arguments were ridiculous and they've been called out on these things and now to call you and complain about your video makes it even worse. Thanks Don.
The call WAS NOT from the cruise line.
THIS CONFIRMS that Norwegian really sucks. Probably bought-out by Southwest or Spirit airlines (lowest rated companies)
.
@@electrictroy2010 To be fair if you listen all the way through it turned out that the caller was not from NCL but from a troll.
Don, I appreciate your honesty and your opinions. Your viewers, for the most part, understand that you’re sharing your experience. Thank you for the good information you provide.
I love that you are so honest. Please keep it up.
Don honest?????? What????!!!!! This is clickbait!
@@brendaboylen4504 how?!?
The title of the video is a lie.
The title is clickbait.
@@brendaboylen4504 So what everyone especially the top RUclipsrs use click bait nothing new here move on !!!
I'm glad that you stood up for yourself and all of us cruisers when you thought you were talking to a real representative of them.
Huh, that’s very odd. I can’t imagine going to such lengths just because I like a cruise line. People are nuts!
Very clever of you to pick up on that, Don. You know none of the people associated with the cruise line would know you personally and speak to you it’s respect because you have always been respectful to them. Keep up what you always d best.
I cannot believe the lengths some people go just to show THEIR displeasure; whereas most of us would let it slide if we do not agree ... Don, you do a fantastic job on all your videos and you go on doing what you do. You were very smart and eventually that dude fell into his own trap😉
Gooood job seeing thru the farce of that call - and you handled with grace, professionalism and finesse!! Good on you, Don!!
Tell em Don!! I cruise regularly and these changes that they are making is a bid overboard (sorry for the pun lol) and I don't agree with it either...I've never cruised any other ship but Carnival but when they start charging 3% in the casino is when I stop playing in the casino! They are cashless for a reason and they need to stay that way!
Please keep on making your "friendly fun content", this is one Canadian cruiser that really enjoys it!!
I subscribed because you are honest and straightforward, we need more people like you. I watched that episode and was surprised no one else doing videos has covered the muster and the gambling change. I love your passion when you have concerns. We're going to Alaska in May and you have such valuable info. PS glad you fort some rest
Thank you! I never much cared for cruise line cheerleaders. You can't say who's best unless you've tried the rest. And we know which line was involved here. I've sailed them a few times and liked them mostly, but they all have pluses and minuses. I've never really been on a "bad" cruise.
Don, keep telling your experiences...you always try to era on the side of positive. I always believe you and appreciate your view!!! Thank you! Keep being you--love your content!
Positive? He's the most negative one posting out there... Constantly complaining.
Sad that someone would do that. Good job, Don!
I was on the Breakaway with you and everything you said in your video about NCL is fair and true. Also enjoyed getting to meet you for a quick second. Always enjoy your videos.
Good for you Don. Calling this guy out!
You did great Don! The answers this guy was giving weren't professional. Glad you caught it and played along. Keep doing what you're doing. We follow you for your honest opinion of your experiences. Thank you!
Wow. Imagine having such a sad life. I really like Carnival (for example) but I know they aren't perfect. I couldn't even imagine getting so angry about someone's opinion as to do what this guy did. You probably handled this phone call better than me. I most likely would have just hung up and waited for a cease and desist letter, and then go from there. Thank you for all you do on your channel.
We have a Haven suite booked on NCL for this May to Alaska, these ridiculous charges will keep me from sailing with them again, just as Disneys ridiculous charges have stopped us from visiting the parks. I hate when companies nickle and dime their customers.
Prices have gotten ugly.
@Nicky L 2 to 3k for a week sailing isn't cheap. That's just a normal room without internet, shore excursions, flights and etc. Easily 4k for the week
My son just got back from Orlando Disney with his son. NEVER AGAIN. He is done with them. Outrageous prices and broken down rides. Horrible food to boot.
We have up our season passes because of all the extra charges at Disney, but the ignorant people who keep purchasing the upsell to ride rides, then it will continue.
@@lanedaw811 It’s tough when you have kids who have their hearts set on riding those extra-charge rides. You’re already in for thousands and don’t want to come away feeling like you missed out on your favorite ride. It’s just ridiculous of them to charge extra like that. We used to be such big Disney fans, parks yearly, Aulani yearly, etc. No more.
One of the best "Don" rants ever. That's why we love you Don.... Keep it up!!!!
Don, I'm 100% with you. Was just on the same ship 2 weeks after you. To me the in person muster is nothing but a germ spreader. I found them to be more lax than my previous cruise last year in sanitation. I guess it's the new way.
the entire cruise is a germ spreader! Did you hide in your room the entire week?
Another great video Don. Keep up the great work you do.
Glad to see you challenged the call and clearly was not going to take down any video. No cruise line should ever be calling a cruise vlogger and asking for anything to be taken down. I don't want to see any creator respond to this. In this case a fraud and I wonder if most of these calls are fraud.
😂WOW!😂 It takes all kinds. If this individual doesn’t agree with you, then why does this person listen to your show. Sounds like a bully. Glad you shared.
1. People are crazy!
2. I love how Don casually mentions that he has been on 135 cruises! That is EPIC!
🤩
Busted! Great job Don! Keep up the great work. We appreciate your honest reviews! Thank you!!
Its a crazy world Don. We've all gotten those calls that were not what they seem. Good analysis!
Don you are always fair with your comments and the ship you were on I was on that in September and some of the things I did not like but hey you cannot have every thing and agree with you. Keep doing what you are doing I am your fan.
I am real happy that the cruise lines are watching your video update. Wishing all the cruise lines tune in and I hope they are all watching Tony's video also. Maybe they will take into consideration the feedback you guys layout. Thank you and keep up the good work.
Oh Don, love how you smiled as you shared this with us. Love to watch you, hope to see you on a cruise one day 🎉
I’ve earned platinum status on NCL, the object of your video critique, and I’ve sang their praises to many people. However, I experienced some of the same customer service wtfs that you described recently on a February sailing. Specifically: no automatic port fee refunds, having to request cash payment for refundable credits, etc. the nickel and diming seemed to be on another level too. Either they’ve always been doing this stuff and I was just naive in the past, or other lines have just been doing better with their policies. Anyway, my most recent experience and your reviews have made me more interested in trying other lines and being a more savvy cruise shopper. You’re doing folks a service with these videos, man. Well done
Oh I love that you got their attention!! I hope they listen because your trying to make the experience better. I’ve never gone on a cruise so I love these details. Helps me stay clear of this. I love this so this guy is pulling your chain. What a victory for the community! 😊
We were on an NCL 14 day cruise out of Tampa in late November. We have never seen so many unhappy crew members on a cruise. Obviously something is going on with that company. It is sad to see.
Glad you handle that well Don and you didn't let your guard down.
Jose Hernandez is Director of Compliance with Carnival.
I just watched that video. Keep doing what your doing sir.
Thank you,
Don, you’re doing a great job. Even with all the crap.
Don caught a scammer. I knew that was coming . Rock it Don.
Wow. Some people have nothing better to do than to harass and annoy people. Glad you stood your ground, Don!
I thought you gave a fair review. I enjoy the fact you present the big picture. It helps me pick the line best for me.
Love watching your videos. Interesting that someone would call you after your critique.. this is one of the reasons we all love your posts. Keep on going!
Every time I get the urge to go on a cruise I just watch your videos and change my mind .Thank you!
Don......such a good responses !! Even if it was not really an NCL represenative. You are right !!! We'll keep your experience in mind for our future bookings. Thanks for letting us learn from your experiences.
You don't have to apologize for ANYTHING! You are honest and we always hear the truth. By the way, the service on our last NCL trip DID suck! And that was only three months ago. Wow, sorry you had to go through that. Time to get an unlisted number. Sucks that you have to resort to that. Keep doing what you are doing, don't let haters stop you, they must have terrible lives to waste their time on targeting you.
How do you know Don always tells the truth? You are so certain. The title of the video alone is a lie! That makes you a liar.
@@brendaboylen4504 Responding to crazy people drives you crazy. Thank you Delores Umbridge - i must not tell lies, i MUST NOT TELL LIES, i MUST TELL LIES.....
I was on that same cruise with you. The muster drill was a cluster. Yes, they were telling us to shush, and we would, and nothing would happen. So, we started talking again. And BTW, having it in the noisiest sound carrying place (Atrium area) was not the smartest move on their part. Putting hundreds of people in one area and expecting it to be quiet is ridiculous. When you first meet your room steward and in the first 5 minutes, they tell you they have 24 rooms to clean. At first, I was put back on that comment. Almost like the steward wanted empathy. Because of some of the things I had to ask for the steward did not impress me. After room was cleaned, we still needed toilet paper and tissues. This should have been observed that it was needed without my having to ask for it. I am not a newbie cruiser, so I was not impressed with their steward and felt that they were nickel and diming everywhere. Sorry you had a "prank caller". Thanks for sharing!!
I totally agree with you about the Norwegian Encore, the staff seems like they didn’t want to be bothered!!!
I appreciate your honesty. Keep it up! Not every cruise is going to be AMAZING and that is ok. :)
Don, another great video. What a chucklehead. I watched both of the other videos and when this one popped up, I thought something had to have happened and got a bit of laugh from this one. I get having your favorite lines - mine are Celebrity and Princess. When someone doesn't agree or sees things differently, oh well, that is how it goes. Still, it is pretty brash to call someone like you and pretend to be with the cruise line. I doubt a cruiseline would attempt to do that. The effort would be better spent on correcting the issues, as in the calls from Princess.
Thank you for keeping things real.
You should not have to sensor your videos. We the consumer deserve your honest opinion, good or bad. No cruise is perfect for everyone. But I really appreciate the honesty of you guys. Yes, you should always call out companies that do this. An educated consumer can then make their own decisions. Without a consumer watch dog companies can do what they like. What's going on at Disney is a prime example.
You handled this well. Tks.
Just got back NCL JOY out of Ca. Had a “Fantastic”time. Crew on the majority were happy. Loved every thing but the buffets coffee. It was a step above water. The restaurants were better. Still not like I had on previous NCL cruises. We are going on the Breakaway in April. Hope the coffee is better. Thanks for sharing all your knowledge
Always tell the truth about your experiences, it helps other cruisers know what to expect and be mindful of. Thanks for being you.
I was on the same cruise line a few weeks ago. I agree in person muster drill is ridiculous. No one paid attention and was a total waste of time. My husband and I have decided to rethink cruising with that cruise line again.
I have been doing a lot of cruise research on a NCL cruise and all these complaints are a common theme with them. I hope they can make some adjustment and make some changes,
You were spot on with this review. I was on that cruise and am a fan of this cruise line. That being said, it felt differently this time. A lot of the workers seemed a bit salty. The return of the old style muster drill was not optimal. Thanks for your honest content.
Don, as others have said below, your comments are always fair.
Your patience is amazing.
When the cruise line calls to complain about your video, it means you are telling the truth. Keep it up please.
The call was NOT from the cruise line. It was spam.
Loved it, Don. Go get 'em!
OMG, a new low! I’m honestly surprised at the lengths people will go to. Wow! People have a lot of time on their hands.
I just got off my first NCL cruise- I was not impressed! Everything you mentioned in your review video was spot on!
Even if he had been from "that" cruise line, and even if the other cruise lines are all going to go the same direction with unpopular decisions to nickel and dime cruisers, I think it's invaluable that you share this information so that we can comment and essentially vote with our dollars. I should hope that the other cruise lines are keeping on eye on your channel and others so they can see what's important to cruisers and what might be pushing it too far. I've been actively researching my next cruise and sadly, in spite of the fact that "that" cruise line offers some great itineraries in that particular region, what you've exposed so far has definitely soured my opinion of it. I cruised with them several years ago and was already annoyed at the extra charges, so I'm good to take my business elsewhere. Thanks for being on top of things and for not backing down.
That's really funny. Glad you caught him.
Wow, I wouldn't have handled that well. Good on you Don!
Keep up the good work! Thank you for sharing the cruise reviews!
I love how honest you are
Enjoy your video content and honesty
You provide good solid information!
Well done..
Just got off a cruise. Great stops, great food, great crew. But the ship was full, and a cruise on a full ship means a lot of waiting. I estimate about 3 hours of waiting per day. Waiting in line a half hour to get back on the ship after an excursion. Waiting over an hour in the lounge for a tender. Getting to the main dining room when it opened at 6:30 pm and having to skip dessert to make the 9:15 show because the service was so slow. Had to be out of my room by 8 am on debarcation day, but having to wait in the lounge until 9:45 to get off the ship. And this was a “luxury” cruise line!
Wow - that guy really has some nerve calling you and pretending he represents the cruise line. Glad you caught him in his lie. So weird.
You are amazing Don, even though I am not a fan of cruise ships i am a fan of yours. You are a honest man
I was on the NCL Epic two weeks ago and rarely did you see a smile on employees, especially in the MDR. And the managers were among the worst. It seemed like a real fun place to work.
Lol just wow!!! That’s low I can’t believe someone would stoop so low smh
Don your absolutely correct. I just had a similar experience on the Prima. My wife and I have taken about 8 cruises and this was by far, the worst customer service we have experienced
Been on several dozens NCL cruises and loved them all. The Prima was the first time I could not wait to get off the ship. It's a shame as is it a beautiful ship, but soooo many small things (and a few important ones) just piled up until it no longer was pleasant.
I’ll keep it short and sweet-hit dogs holler. Keep speaking truth, we will keep watching, and they can fix up, or fume.
I'm going on my 2nd cruise, and it's with NCL on the Prima. I'm hoping my first in person muster drill isn't horrible and we have a great time. Cruising is confusing enough with all the fee's, gratuities, port taxes and hidden costs. If it's too busy and not a great experience, we may not continue Cruising.
It's not a big deal depends who you get stuck with doing the drill. Just remember all the people who make these videos have traveled a lot. They also have gotten many loyalty points which means the cruise lines tend to baby them more.
Thank you
Sounds like they were trying to intimidate you. I appreciated that video & even Tony commented on the in person muster drill. I have heard from other bloggers about all the changes, price increases & cutting staff, so I will not cruise with NCL, it's my option who I cruise with & I appreciate all the cruise bloggers who keep us in the know about everything going on in cruising.
It's good to see you have a sponsor. All the cool vloggers seem to have one these days.
NCL is the cruise line. NCL has always charged for fees in the casino. In addition, the muster drill was ridiculous. I just got off the NCL Dawn. The cabin stewards starting this week will have 24 rooms to clean. However, no turn down service.
Keep up the great job of being informative and fair.
Great job Don. 👍
Great job standing your ground… I know what line it is and won’t book them after all their mess
good on you Don, lovr yoyur videos ,,, keep going