Update: This is the message I just got back from ebay. "Thanks for signing in! I took a few moments to review the feedback, and I appreciate your time. Looking over the details, I can see that they expressed concern about your communication, but I do see that you provided a response to their inquiries for a discount. With that in mind, I am happy to report that I was able to get this feedback removed for you today. You will see that update within 24 hours on your end. I hope that this resolution helps put your mind at ease!"
As a buyer, when I look at a sellers feedback numbers and see all positives, and then a few neutral or negatives, that's when I click to actually read then. 9 times out of 10 it is obvious the neutral or negative feedback is a result of a bad buyer, or stupid buyer who made a mistake because they don't read a description or don't understand what it was they're even buying. I think it's smart to work to avoid getting into a situation where you may receive negative feedback. I also think any buyer who even bothers to look at your feedback in the first place will not be put off by a neutral or negative among hundreds of positives. Add to the fact if you respond to the feedback very professionally and don't come off as insulting, even if the buyer deserves it. When an account has multiple negatives all describing the same situation, late shipment or poor packing, no shipping, items not as described due to condition etc, that's what buyers are looking for. One random guy crying over whatever, and no one else saying the same thing? Obviously something is up with that. Just my two cents.
Almost the exact same thing happened to me. Buyer lowballed, I offered them a discount I was willing to do, then they immediately upon receiving started demanding a refund for broken case (which when I asked for proof to submit to USPS they said their new phone can't send pictures), then they jumped to a scratch, which was in the pictures, then finally that I said it was good condition, which is arbitrary and they disagreed. NO HELP from ebay, just ask you mentioned all the way to human conversation. They just don't give a crap about their own policies which state we do not have to retroactively bargain. I repeatedly offered to accept a full return, even though it would cost me more, and they rejected my offer every time. Super shady and ebay won't do a thing about it.
Exactly. Whenever I get an offer email, I don't even reply, I just copy/paste that user into my block file. If you cannot read, then my item is not for you.
Lesson 1. Dont ignore notifications. I counter offer or straight up block the member if the lowball is accompanied with a stupid question or some bs excuse for lowballing.
It will probably take some time, but just keep calling until they change it. Or, ask the person on the phone to "escalate" the issue and transfer you to a person higher on the ladder. But it's easier to just block them, as others have mentioned.
You can set a minimum accepted offer amount. I see no issues with this if your not taking precautionary steps when you have best offers on your listings.
I did not have best offer on this item. I don't put best offer on items until they've been up for at least several months. And when I do put best offer on, I always add a minimum accepted %
I've recently been hit with 4.8 rating on shipping charges because international shippers are mad about eBay international fees which has nothing to do with me , I don't surcharge or make money on shopping
yeah, that sucks. Postcards can be mailed for under $2 (with an international forever stamp). But, too many started going "missing." So, now, if someone want it, they are going to have to pay for ebay international shipping. If too many complain, then I will stop selling internationally. I only sell a few hundred dollars worth of cards internationally, so it would not be that great of a loss.
I'm glad I don't worry about negative & neutral feedback, cause regardless I still make lots of sales, only scammers leave neutral & negative feedback, if sellers are stressing out about feedback shouldn't be selling, cause no matter what you're going to get negative feedback, there is no such thing as a seller having perfect feedback its a myth, getting neutral & negative feedback is a risk sellers take is part of business..feedback doesn't matter nowadays, prices do nowadays
Until yesterday, my feedback was perfect. In over 26 years selling on ebay, I've only ever received 2 negatives and now 8 neutrals. Most were for non-postcard items I've sold and back in the days when you could leave negatives for buyers. So, yeah having perfect feedback is actually not that difficult to maintain.
That's not realistic. I've been selling on Ebay for 20 yrs. There's always going to be douchebags that leave negative feedbacks that aren't warranted. That's just part of doing business. If you still have100% Positive feedback good for you but that is sugar coating it from the reality of selling on ebay.
@@chuckrobertson5368 I think it depends on what you sell. I've sold hardgoods, sneakers, clothing, antiques/collectibles on various sites and I've only had 5 negative feedbacks in 10 years. Those 5 were all political or religious bs that was automatically removed by the sites. I have also had 5 neutrals which were from buyers who were complaining about things outside my control. As long as you take this seriously by providing good customer service, making sure your listings and photos are accurate and outline any flaws, you shouldn't have any issue with maintaining a perfect or darn close to perfect feedback rating. I'd venture a guess that if you really took a good look at those sellers who have numerous poor ratings, its because they were lacking on other things.
I don't have offers on, so if anyone messages me for a discount i instantly block them. i've had a buyer do the same thing that happened to you to me. Now i block before they can buy and play games. Also the buyer put in a chargeback and left bad feedback because i didn't discount for them, people are petty/unhinged these days.
What I usually do on lowball offers is send them a counteroffer of just 25 cents below my asking price, that way they can't say I didn't respond to their offer. That seems to work for me because I don't have any issues anymore with people like that. If they counteroffer again I send them the same 25 cents off offer. I don't know if it will work for everyone but it works for me.
Until they accept your offer and they leave neutral/negative feedback because you gave them "a bad buyer's experience" for not accepting their low ball offer outright.
@@PopeyesPostcards Well I hope that never happens to me. Not a lot you can do to deal with those kind of people and Ebay doesn't help at all. I have had a situation where someone tried to give me a negative feedback which would have been the first one in 26 years because I didn't daily inform them of the postcard's whereabouts in the mailing system. Ebay didn't help me so I was able to persuade the buyer that was nonsense and they removed it.
I use the same tactic stephen. but I also reject their first offer just to see if they are serious. my goal in the past has been to get them to make a reasonable offer or accept my offer or run out of offers period. but it looks like Ebay's "protect the buyer F the seller" policy has changed once again. time to adjust our tactics....AGAIN!
Yes the feedback removal sucks. I got 11 negative feedback on 1 sale because a lady didn’t like how a new item was manufactured and I didn’t refund $10 when she paid $5 for the item it was an 11 item lot and she refused returning the lot.
Sorry to hear that this happen to you. I have to say I have not had this problem. I normaly Send the offer to them. That is if I am going to take an offer after I have listed an item under 7 days. When I lst my items and accept offers I always put the lowest I will take and that way they will be decline. I do get message about that and let them know what is the lowest I will take. They either buy it at that price or leave me alone.
Oh goody! As a buyer, I now have leverage in making lowball offers! Let the deals begin! 😃 (note the sarcasm) Actually, I thinks this pretty much sucks for sellers. I've made offers before, but never have tried to lowball them. I hope you are able to get this resolved.
Tbh I never ever ignore a message or offer exactly for this reason. In my category, $15 offer on $25 price isn’t a lowball. That’s just a low offer. I’d offer the guy $20 through the messaging offer option and he happy with the sale. Sucks he did that but also in the future you might just wanna block buyers who message you offers when you have Best offer turned off. That avoids the whole issue. Most of my listings are Best Offer but when I get offers in messages for stuff that doesn’t have offers I almost always block them (unless I’m fine with the offer and then I send them the offer). Sucks eBay won’t remove it. I’ve had better luck getting them to remove negative feedback than neutral for some reason.
Wow. I'd say I can't believe it, but it's clear it's happening. I have had two neutral feedbacks over a 1 year period. Both times I had my store set to time away. Both buyers bought Postcard two days into my time away. When I came back, I shipped the postcards out and thought all was good. Both buyers feedback said the postcard took too long to arrive. I responded with, my store was on time away, I requested a removal of feedback and got no response. But I never thought about a buyer leaving bad feedback because we didn't accept low-ball offers. Total BS. I will block lowball offers now.
I'm not a postcard reseller but I block liberally. Ask a dumb question, BLOCKED! Ask too many questions, BLOCKED! Ask for too many details, BLOCKED! You can also get poor feedback from a buyer that doesn't complete the purchase. That should really be an easy fix for eBay.
This is why I fill in the “lowest offer accepted” field...So far no issues. Has anyone had ebay object after rejecting a lowball offer because it was so low you couldn’t make a profit --after ebays fees and expenses on the sleeve, envelope, etc)?.
Buyers can give you bad feedback on an item they didn't even receive and have been refunded automatically for. I'm not selling on their platform ever again 😂
I block buyers frequently if I get a bad feeling about them or some sort of red flags. The problem with this is some buyers create a different account or checkout as a guest. I’ve contacted eBay about this problem before with buyers circumventing a block.
I had a seller (or some entity in the mix) charge me excessive sales tax. I would think this would be a simple thing to correct, but neither ebay nor PayPal allows this option in their idiotic and tangled sites. It's only a few bucks but I may have to get Visa to step in. I cannot allow this practice to go unchallenged, for the sake of other johns. Because the seller was uncooperative and refused to acknowledge that ANY sales tax was charged, they will get a well-earned negative mark, possibly my first in overr 1000 purchases.
The buyer was vindictive, but this was an avoidable situation. Lessons to be learned - don't ignore your customers and if you do respond, avoid coming across as snarky and aloof.
points well made. I could have been less snarky, but even then, by not giving into his low ball offer, according to the buyer, I gave him no other options than to buy at full price. The bigger point is ebay not removing the vindictive feedback for not giving my item away.
Similar thing happened to me this year. Buyer asked for a mailing service I don't use, I said no, they bought item anyway, left a negative without any communication. The best you can do is reply to the feedback stating the facts, block the buyer and move on. Thankfully these occurrences are rare. (Or better yet DON'T ALLOW LOWBALL OFFERS IN THE FIRST PLACE)
This is why I don't rely a whole lot on feedback, when deciding whether to buy something. As a professional house painter, and an occasional ebay seller, I know that you can do everything right, and there will still be the occasional customer who is never happy. For me, if a seller has at least, say, 95% positive feedback, I have no problem buying from them.
same. It's their reputation and there are two sides to every story. You have to def look at the substance of the feedback left by the buyer. Petty "it didn't fit" or "the mail was slow" or "they didn't accept my shitty low ball offer" feedbacks tell what kind of person they are. After 26 years of selling on ebay, and selling well over 60,000 items, I've only ever received 2 negatives and now 8 neutrals. All were from those hard to please buyers.
There is absolutely nothing you can do anymore about feedback unless it’s for a policy violation like feedback extortion and about 2 other things that very rarely happen so basically completely forget about removing them it does not work anymore. Don’t worry about neutral feedback and know there are really lame people online that give really unwarranted feedback. I absolutely never decline offers I counter them they are just sending out (obnoxious) feelers they are basically asking what’s your lowest offer ? I have sent out over 4800 items
Yep, I block lowballers every time. However, being on eBay almost as long as you, a neutral or even a negative at this point is whatever. My volume and the amount of positive feedback I get overwhelms any of the negatives or neutrals I may receive. It has not caused any issues to my "algorithm", daily, or monthly sales.
Buyers that send me low-ball offers get blocked immediately before they have a chance to buy anything. I block buyers for other things too I'm quick to block in spite in spite of the fact many people would say not to do that. However I think it's more important to avoid problem people. Just the hint that you could possibly be a problem gets you blocked
Sorry this happened. My thoughts: Any correspondence from any eBayer I check feedback left for others. Anything negative or neutral I usually block them. Should eBayer’s block this guy? Asking for a friend
Every lowball offer is an automatic block for me, for this specific reason. Some eBay members think they have a right to run your business, I refuse to deal with them, they are not worth my time. I also block cancelled orders.
I’m not sure I’d consider 40% off a lowball offer but that’s probably just me. If it was me I’d probably have countered at $22.50 since I’m always willing to take 10-20% off anything. That way buyer feels happy they got some discount at least.
The reason why I think eBay left the feedback is you didn’t respond to there first offer. So that part was true. But the no other option should have been taking down. The other person who said they had best offer and they didnt accept any offers. eBay will take that one down. I had some one on facebook marketplace leave me a one star review who didn’t buy anything. I asked when they wanted to meet and they said no and I said goodbye and that was the end of conversation. Of course getting someone on facebook is impossible.
That buyer has 9 items for sale. Have somebody you know make a low ball offer on one of his cheap items and then leave a neutral. But seriously, what I have done in the past is offer a small discount and say that you are selling some postcards for a friend and that this is one of them,. Another option is to say no thanks and then block them.
This is a dirty shame the way ebay treats its seller. I observed and experienced that if you sell an item buy it now for 4.99...there will be potential buyes that will want it for $1. This suggest to me, regardless of the price, someone will try to lowball. I generally go down 5% even if I just list...an item. Most of my items are " buy it now",, so the buyer has to contact me. I go to the listing and change it to best offer. Afterwards, i texted the buyer, send me an offer for $$, I will accept your offer. Those that want the item...do. If it is not purchased within 24/hr. I change it back. In terms of the $6 postcard, I would have had it listed at $10, which will give me room to negotiate with serious buyers. The $25 postcard, the lowest i would have accepted is $20. Bottomline: it was unfair how you were treated. I blame ebay for creating this kind of unhealthy selling environment for the seller. Today it is you, tomorrow it could be any of us.
You should've responded to the buyer after his first message instead of ignoring him. eBay is pretty adamant about communication between buyers and sellers and ignoring messages. I'm afraid you only have yourself to blame. Everyone deserves to be respected. A simple, "Thank you for your interest in (fill in the blank), but at this time, I am not entertaining offers." would have been sufficient. Then, he would not of had any ground to complain about you not communicating.
Its harder to get a neutral removed than a negative. The Ebay reps say that people are entitled to their opinions about the quality of your product or service or costs. Negatives deals with facts. Neutrals opinions.
I would recommend blocking, but maybe unblock after a period of time. Probably shouldn't be a life sentence ban. After all, eBay feedback drops off after a year.
Thanks for the video. It’s interesting to see other people’s experiences. But yeah I think you’re overreacting. I probably get a dozen lowball offers every day and I reject most of them and I’ve never experienced what you had happen. I counter many offers and get them closer to my price and if they counter with like a dollar extra it’s an immediate block. My BBL is very very long. You don’t want those people as buyers anyway so who cares. The idea that EBay is supposed to “protect” us as sellers is a little out there as a thing to get fussed about. The only thing EBay wants to protect is its own profit margin and share value. So it’s gonna favor the buyer experience mostly. I don’t let that bother me - just try to be proactive about blocking and communicating properly with buyers. I have dealt with some doozies of terrible buyers but still I’ve maintained a 100% positive feedback score (somehow). Cheers and hope you get less lowballs in the future!
I appreciate your cautionary tale, but if you value your feedback so much why did you not immediately block this person when they asked you such an absurd troublesome question
In the postcard world, we really don't run into too many asshole buyers. In 26 years selling postcards and well over 60,000 sales, I've only ever received 2 negatives and now 8 neutrals. The bad feedbacks mostly came from items other than postcards. Postcards are never returned. All in all postcard buyers have been great. So, I don't have to block a lot of people. His two messages really didn't hint at him being an asshole. Lessons learned and more people will now be blocked, which is unfortunate. Ebay just needs to do a better job at protecting sellers from these type of buyers.
Yes yes yes yes yes yes yes yes yes yes yes yes you can go around blocking everyone that gives you a lowball offer yes yes yes yes yes yes yes you can and should
Disgusting! I had to pause the video to add them to my blocked list. I worried about this happening. I try to be proactive and check their feedback left for others and block if they message or send too many lowballs. Apaprently my instinct was correct. Very sad that Ebay has come to this. 100% Buyer wild wild weat. Sellers are at the mercy of Ebay and the bad buyers. Also Ebay is removing the Feedback left for others viewing. We won't be able to see that anymore soon.
Ebay should just remove all feedback for everyone. Maybe keep the 5 star system which you'd have to be a really horrible seller/buyer for an extended period of time for low stars to really affect your rating. Get rid of comments and the positive, negative and neutral ratings.
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Update: This is the message I just got back from ebay. "Thanks for signing in! I took a few moments to review the feedback, and I appreciate your time. Looking over the details, I can see that they expressed concern about your communication, but I do see that you provided a response to their inquiries for a discount. With that in mind, I am happy to report that I was able to get this feedback removed for you today. You will see that update within 24 hours on your end. I hope that this resolution helps put your mind at ease!"
Interesting topic. Also. In the chat, I usually type in "agent" right away to get a live person.
As a buyer, when I look at a sellers feedback numbers and see all positives, and then a few neutral or negatives, that's when I click to actually read then. 9 times out of 10 it is obvious the neutral or negative feedback is a result of a bad buyer, or stupid buyer who made a mistake because they don't read a description or don't understand what it was they're even buying.
I think it's smart to work to avoid getting into a situation where you may receive negative feedback. I also think any buyer who even bothers to look at your feedback in the first place will not be put off by a neutral or negative among hundreds of positives. Add to the fact if you respond to the feedback very professionally and don't come off as insulting, even if the buyer deserves it.
When an account has multiple negatives all describing the same situation, late shipment or poor packing, no shipping, items not as described due to condition etc, that's what buyers are looking for.
One random guy crying over whatever, and no one else saying the same thing? Obviously something is up with that. Just my two cents.
Almost the exact same thing happened to me. Buyer lowballed, I offered them a discount I was willing to do, then they immediately upon receiving started demanding a refund for broken case (which when I asked for proof to submit to USPS they said their new phone can't send pictures), then they jumped to a scratch, which was in the pictures, then finally that I said it was good condition, which is arbitrary and they disagreed. NO HELP from ebay, just ask you mentioned all the way to human conversation. They just don't give a crap about their own policies which state we do not have to retroactively bargain. I repeatedly offered to accept a full return, even though it would cost me more, and they rejected my offer every time. Super shady and ebay won't do a thing about it.
I block every lowball offer I get and have done so for years. Those type of people need to be shunned.
"It can hurt to ask" is a concept a lot of people need to encounter.
Exactly.
Whenever I get an offer email, I don't even reply, I just copy/paste that user into my block file.
If you cannot read, then my item is not for you.
Lesson 1. Dont ignore notifications. I counter offer or straight up block the member if the lowball is accompanied with a stupid question or some bs excuse for lowballing.
Good idea!..
eBay finding new ways to disappoint. It’s no surprise that low-ballers are also petty.
Last two low balls I got were $40 for a $180 item and $9 for a $25 item. I am sick and tired of lowballers.
the problem is you SHOULD of block the buyer in the first place, b/c we all know that when the buyer ask TOO many question, that is problem itself
It will probably take some time, but just keep calling until they change it. Or, ask the person on the phone to "escalate" the issue and transfer you to a person higher on the ladder. But it's easier to just block them, as others have mentioned.
In addition to blocking, I end the listing for a period of time to prevent them from buying under a different account
You can set a minimum accepted offer amount. I see no issues with this if your not taking precautionary steps when you have best offers on your listings.
I did not have best offer on this item. I don't put best offer on items until they've been up for at least several months. And when I do put best offer on, I always add a minimum accepted %
I've recently been hit with 4.8 rating on shipping charges because international shippers are mad about eBay international fees which has nothing to do with me , I don't surcharge or make money on shopping
yeah, that sucks. Postcards can be mailed for under $2 (with an international forever stamp). But, too many started going "missing." So, now, if someone want it, they are going to have to pay for ebay international shipping. If too many complain, then I will stop selling internationally. I only sell a few hundred dollars worth of cards internationally, so it would not be that great of a loss.
I agree a million percent about the importance of protecting your feedback. Sorry to hear eBay won't make it right here.
I'm glad I don't worry about negative & neutral feedback, cause regardless I still make lots of sales, only scammers leave neutral & negative feedback, if sellers are stressing out about feedback shouldn't be selling, cause no matter what you're going to get negative feedback, there is no such thing as a seller having perfect feedback its a myth, getting neutral & negative feedback is a risk sellers take is part of business..feedback doesn't matter nowadays, prices do nowadays
Until yesterday, my feedback was perfect. In over 26 years selling on ebay, I've only ever received 2 negatives and now 8 neutrals. Most were for non-postcard items I've sold and back in the days when you could leave negatives for buyers. So, yeah having perfect feedback is actually not that difficult to maintain.
That's not realistic. I've been selling on Ebay for 20 yrs. There's always going to be douchebags that leave negative feedbacks that aren't warranted. That's just part of doing business. If you still have100% Positive feedback good for you but that is sugar coating it from the reality of selling on ebay.
@@chuckrobertson5368 I think it depends on what you sell. I've sold hardgoods, sneakers, clothing, antiques/collectibles on various sites and I've only had 5 negative feedbacks in 10 years. Those 5 were all political or religious bs that was automatically removed by the sites. I have also had 5 neutrals which were from buyers who were complaining about things outside my control. As long as you take this seriously by providing good customer service, making sure your listings and photos are accurate and outline any flaws, you shouldn't have any issue with maintaining a perfect or darn close to perfect feedback rating. I'd venture a guess that if you really took a good look at those sellers who have numerous poor ratings, its because they were lacking on other things.
Block them before they can buy. I ignore lowball offers but also block them if they continue to email me.
I don't have offers on, so if anyone messages me for a discount i instantly block them. i've had a buyer do the same thing that happened to you to me. Now i block before they can buy and play games. Also the buyer put in a chargeback and left bad feedback because i didn't discount for them, people are petty/unhinged these days.
It's a shame that ebay let it get to this point.
What I usually do on lowball offers is send them a counteroffer of just 25 cents below my asking price, that way they can't say I didn't respond to their offer. That seems to work for me because I don't have any issues anymore with people like that. If they counteroffer again I send them the same 25 cents off offer. I don't know if it will work for everyone but it works for me.
Until they accept your offer and they leave neutral/negative feedback because you gave them "a bad buyer's experience" for not accepting their low ball offer outright.
As soon as you get a lowball offer, block em so they cant buy
@@PopeyesPostcards Well I hope that never happens to me. Not a lot you can do to deal with those kind of people and Ebay doesn't help at all. I have had a situation where someone tried to give me a negative feedback which would have been the first one in 26 years because I didn't daily inform them of the postcard's whereabouts in the mailing system. Ebay didn't help me so I was able to persuade the buyer that was nonsense and they removed it.
I use the same tactic stephen. but I also reject their first offer just to see if they are serious. my goal in the past has been to get them to make a reasonable offer or accept my offer or run out of offers period. but it looks like Ebay's "protect the buyer F the seller" policy has changed once again. time to adjust our tactics....AGAIN!
If a seller doesn't have best offer turned on buyers shouldn't try to circumvent that by emailing with an offer.
Yes the feedback removal sucks. I got 11 negative feedback on 1 sale because a lady didn’t like how a new item was manufactured and I didn’t refund $10 when she paid $5 for the item it was an 11 item lot and she refused returning the lot.
Thanks for leaving their name up. Added to my block list.
You bet. You have to protect your business since ebay isn't concerned with it.
Sorry to hear that this happen to you. I have to say I have not had this problem. I normaly Send the offer to them. That is if I am going to take an offer after I have listed an item under 7 days. When I lst my items and accept offers I always put the lowest I will take and that way they will be decline. I do get message about that and let them know what is the lowest I will take. They either buy it at that price or leave me alone.
As a relatively new seller, thanks for sharing
Oh goody! As a buyer, I now have leverage in making lowball offers! Let the deals begin! 😃 (note the sarcasm) Actually, I thinks this pretty much sucks for sellers. I've made offers before, but never have tried to lowball them. I hope you are able to get this resolved.
Im sorry they let them do this. Im blocking this buyer right now.
Tbh I never ever ignore a message or offer exactly for this reason. In my category, $15 offer on $25 price isn’t a lowball. That’s just a low offer. I’d offer the guy $20 through the messaging offer option and he happy with the sale. Sucks he did that but also in the future you might just wanna block buyers who message you offers when you have Best offer turned off. That avoids the whole issue. Most of my listings are Best Offer but when I get offers in messages for stuff that doesn’t have offers I almost always block them (unless I’m fine with the offer and then I send them the offer). Sucks eBay won’t remove it. I’ve had better luck getting them to remove negative feedback than neutral for some reason.
Wow. I'd say I can't believe it, but it's clear it's happening. I have had two neutral feedbacks over a 1 year period. Both times I had my store set to time away. Both buyers bought Postcard two days into my time away. When I came back, I shipped the postcards out and thought all was good. Both buyers feedback said the postcard took too long to arrive. I responded with, my store was on time away, I requested a removal of feedback and got no response.
But I never thought about a buyer leaving bad feedback because we didn't accept low-ball offers. Total BS. I will block lowball offers now.
I'm not a postcard reseller but I block liberally. Ask a dumb question, BLOCKED! Ask too many questions, BLOCKED! Ask for too many details, BLOCKED! You can also get poor feedback from a buyer that doesn't complete the purchase. That should really be an easy fix for eBay.
This is why I fill in the “lowest offer accepted” field...So far no issues. Has anyone had ebay object after rejecting a lowball offer because it was so low you couldn’t make a profit --after ebays fees and expenses on the sleeve, envelope, etc)?.
Buyers can give you bad feedback on an item they didn't even receive and have been refunded automatically for.
I'm not selling on their platform ever again 😂
I block buyers frequently if I get a bad feeling about them or some sort of red flags. The problem with this is some buyers create a different account or checkout as a guest. I’ve contacted eBay about this problem before with buyers circumventing a block.
I had a seller (or some entity in the mix) charge me excessive sales tax. I would think this would be a simple thing to correct, but neither ebay nor PayPal allows this option in their idiotic and tangled sites. It's only a few bucks but I may have to get Visa to step in. I cannot allow this practice to go unchallenged, for the sake of other johns. Because the seller was uncooperative and refused to acknowledge that ANY sales tax was charged, they will get a well-earned negative mark, possibly my first in overr 1000 purchases.
The buyer was vindictive, but this was an avoidable situation. Lessons to be learned - don't ignore your customers and if you do respond, avoid coming across as snarky and aloof.
points well made. I could have been less snarky, but even then, by not giving into his low ball offer, according to the buyer, I gave him no other options than to buy at full price. The bigger point is ebay not removing the vindictive feedback for not giving my item away.
Similar thing happened to me this year. Buyer asked for a mailing service I don't use, I said no, they bought item anyway, left a negative without any communication. The best you can do is reply to the feedback stating the facts, block the buyer and move on. Thankfully these occurrences are rare. (Or better yet DON'T ALLOW LOWBALL OFFERS IN THE FIRST PLACE)
This is why I don't rely a whole lot on feedback, when deciding whether to buy something. As a professional house painter, and an occasional ebay seller, I know that you can do everything right, and there will still be the occasional customer who is never happy. For me, if a seller has at least, say, 95% positive feedback, I have no problem buying from them.
same. It's their reputation and there are two sides to every story. You have to def look at the substance of the feedback left by the buyer. Petty "it didn't fit" or "the mail was slow" or "they didn't accept my shitty low ball offer" feedbacks tell what kind of person they are. After 26 years of selling on ebay, and selling well over 60,000 items, I've only ever received 2 negatives and now 8 neutrals. All were from those hard to please buyers.
Facebook has some useful groups about dealing with certain types of buyers.
Looks like a good person to add to the block list.
There is absolutely nothing you can do anymore about feedback unless it’s for a policy violation like feedback extortion and about 2 other things that very rarely happen so basically completely forget about removing them it does not work anymore. Don’t worry about neutral feedback and know there are really lame people online that give really unwarranted feedback. I absolutely never decline offers I counter them they are just sending out (obnoxious) feelers they are basically asking what’s your lowest offer ?
I have sent out over 4800 items
Yep, I block lowballers every time. However, being on eBay almost as long as you, a neutral or even a negative at this point is whatever. My volume and the amount of positive feedback I get overwhelms any of the negatives or neutrals I may receive. It has not caused any issues to my "algorithm", daily, or monthly sales.
Unfortunately, today I only have one $8 sales out of 28,000 items listed.
Buyers that send me low-ball offers get blocked immediately before they have a chance to buy anything. I block buyers for other things too I'm quick to block in spite in spite of the fact many people would say not to do that. However I think it's more important to avoid problem people. Just the hint that you could possibly be a problem gets you blocked
Sorry this happened. My thoughts: Any correspondence from any eBayer I check feedback left for others. Anything negative or neutral I usually block them.
Should eBayer’s block this guy? Asking for a friend
I am blocking them because I had dealings with them. Everyone else should do what they feel is the best to protect their business.
Every lowball offer is an automatic block for me, for this specific reason. Some eBay members think they have a right to run your business, I refuse to deal with them, they are not worth my time. I also block cancelled orders.
I’m not sure I’d consider 40% off a lowball offer but that’s probably just me. If it was me I’d probably have countered at $22.50 since I’m always willing to take 10-20% off anything. That way buyer feels happy they got some discount at least.
Yeah they absolutely won't do anything about neutral. Even if the feedback was meant for someone else.
The reason why I think eBay left the feedback is you didn’t respond to there first offer. So that part was true. But the no other option should have been taking down. The other person who said they had best offer and they didnt accept any offers. eBay will take that one down. I had some one on facebook marketplace leave me a one star review who didn’t buy anything. I asked when they wanted to meet and they said no and I said goodbye and that was the end of conversation. Of course getting someone on facebook is impossible.
That buyer has 9 items for sale. Have somebody you know make a low ball offer on one of his cheap items and then leave a neutral. But seriously, what I have done in the past is offer a small discount and say that you are selling some postcards for a friend and that this is one of them,. Another option is to say no thanks and then block them.
I can't condone retaliation ;) But I can be very petty.
This is a dirty shame the way ebay treats its seller. I observed and experienced that if you sell an item buy it now for 4.99...there will be potential buyes that will want it for $1. This suggest to me, regardless of the price, someone will try to lowball. I generally go down 5% even if I just list...an item. Most of my items are " buy it now",, so the buyer has to contact me. I go to the listing and change it to best offer. Afterwards, i texted the buyer, send me an offer for $$, I will accept your offer. Those that want the item...do. If it is not purchased within 24/hr. I change it back.
In terms of the $6 postcard, I would have had it listed at $10, which will give me room to negotiate with serious buyers. The $25 postcard, the lowest i would have accepted is $20.
Bottomline: it was unfair how you were treated. I blame ebay for creating this kind of unhealthy selling environment for the seller. Today it is you, tomorrow it could be any of us.
Thanks, I might have to try that.
You should've responded to the buyer after his first message instead of ignoring him. eBay is pretty adamant about communication between buyers and sellers and ignoring messages.
I'm afraid you only have yourself to blame.
Everyone deserves to be respected.
A simple, "Thank you for your interest in (fill in the blank), but at this time, I am not entertaining offers." would have been sufficient.
Then, he would not of had any ground to complain about you not communicating.
I block Buyers any time, for any reason. I'm running a business not a charity.
Its harder to get a neutral removed than a negative. The Ebay reps say that people are entitled to their opinions about the quality of your product or service or costs. Negatives deals with facts. Neutrals opinions.
I would recommend blocking, but maybe unblock after a period of time. Probably shouldn't be a life sentence ban. After all, eBay feedback drops off after a year.
once on my blocklist always on my block list. in fact, I add then to my other stores blocked list too.
How is it a buyers experience when he/she bought it after the " bad" experience? And if it affected them that badly, why did they buy it ?
Screwy!!
Thanks for the video. It’s interesting to see other people’s experiences. But yeah I think you’re overreacting. I probably get a dozen lowball offers every day and I reject most of them and I’ve never experienced what you had happen. I counter many offers and get them closer to my price and if they counter with like a dollar extra it’s an immediate block. My BBL is very very long. You don’t want those people as buyers anyway so who cares. The idea that EBay is supposed to “protect” us as sellers is a little out there as a thing to get fussed about. The only thing EBay wants to protect is its own profit margin and share value. So it’s gonna favor the buyer experience mostly. I don’t let that bother me - just try to be proactive about blocking and communicating properly with buyers. I have dealt with some doozies of terrible buyers but still I’ve maintained a 100% positive feedback score (somehow).
Cheers and hope you get less lowballs in the future!
i block all buyers who offer lowball offers
I have negative feedback for an item the customer never ordered will eBay resolve it no no no no no no no because eBay is an ass
My blocklist is SO BIG it's insane. Bet there's more than 200 on it. There are a lot of morons on eBay (and not just the people who run it)
I appreciate your cautionary tale, but if you value your feedback so much why did you not immediately block this person when they asked you such an absurd troublesome question
In the postcard world, we really don't run into too many asshole buyers. In 26 years selling postcards and well over 60,000 sales, I've only ever received 2 negatives and now 8 neutrals. The bad feedbacks mostly came from items other than postcards. Postcards are never returned. All in all postcard buyers have been great. So, I don't have to block a lot of people. His two messages really didn't hint at him being an asshole. Lessons learned and more people will now be blocked, which is unfortunate. Ebay just needs to do a better job at protecting sellers from these type of buyers.
do not type "agent " type "chat"
awesome. thanks, I'll try that.
"I want you to send me this item for free, or I will leave negative feedback."
That's what ebay is becoming.
Yes yes yes yes yes yes yes yes yes yes yes yes you can go around blocking everyone that gives you a lowball offer yes yes yes yes yes yes yes you can and should
Disgusting! I had to pause the video to add them to my blocked list. I worried about this happening. I try to be proactive and check their feedback left for others and block if they message or send too many lowballs. Apaprently my instinct was correct. Very sad that Ebay has come to this. 100% Buyer wild wild weat. Sellers are at the mercy of Ebay and the bad buyers. Also Ebay is removing the Feedback left for others viewing. We won't be able to see that anymore soon.
Ebay should just remove all feedback for everyone. Maybe keep the 5 star system which you'd have to be a really horrible seller/buyer for an extended period of time for low stars to really affect your rating. Get rid of comments and the positive, negative and neutral ratings.
I think the buyer was not wrong, and there is nothing terrible about neutral feedback or what they wrote. I think you are overreacting.
I kind of agree
You must be that buyer
I agree.