You can’t charge your customers for all the losses that you bear because of your carelessness. Also, if the Mrp comes out to be 2499 and you are selling this for 1197 ans still you are making profits. You can’t earn 100% on one box that you sell. Please keep that in mind
After 35min also i still don't understand why it's 2499. Its 399+399+400(mug)=1198. Even if u charge 400 for mug it would still be 1198 only not 2499. Atleast the old gift set was better as it had 3 coffees and price was justified. if ur charging 2499 for gift box then does it mean the packaging cost was 1300 and actual products in the gift is cheaper you get coffee + chocolate+mug for 1198
Packaging is probably free since her father has an offset printing business. She herself has mentioned about it in this video. Even if her father charged her, it should not be more than 50/- or 100/- per box. Minimum 1k is toh profit only na?
Very well explained. But whatever difficulty the company has faced while manufacturing, that should not pose any impact on the customer. So 1197 price is justified, but the 2499 is not. Companies do face problems, that's why they face losses. Lekin kisiko website pe jatate nehi dekha.
Please answer : 1. You faced issues in design of the box but eventually design making did not cost you anything set aside increasing the manufacturing cost. So why are you even mentioning this in this video. 2. You mentioned that you failed to place order for coffee on time so you had to take out coffee stock from warehouse which increased cost of your coffee. But answer me this you cannot charge your customers extra for your blunder. Customers are only supposed to pay for what they are buying not for the mistakes of the owner of the company. As a owner when you knew it got messed up here you should have dropped the gift box and incurred the losses. Instead you went ahead to wasoli the paisa from your customers? Whats the fault of customers, they like you thats why they buy your products and you did this? 3. You mentioned in video clearly that if hot chocolate didnt perform well my initial plan was so put the remaining stock in gift box. Seriously. You were planning to put a failed product in special gift boxes and call it kaafi sara pyar? 4. You also knew at one point that these mugs costs 100-150 in market but they costed you 450 because of sum up of your wrong decisions. Then why did you sell them at 450. You should have absorbed the extra cost yourself. Customer do not pay for mistakes of the owner of the company. Owner pays for his mistakes. 5. Anywhere price cannot be mentioned more than mrp. Its not ethical. Its very simple. Why didn’t it strike you earlier? I asked all these questions because i am curious for answers. No hate. I am still in awe of a 21-22 year old being a brand owner. What you have achieved for your age is still impressive.
I don't think you asked these questions because you were curious. It's fine you have questions and you need answers as a consumer but i think everything has its own way. As you said she is an owner at such a young age. And she is learning. For once we can just see the hardwork and loss and whatever she went to fulfill her commitment. Just get over it..
So why should people pay for all the downs the brand went there? Outward and all words use karke u basically are saying u dint plan it well and dint plan the risk mitigation I work for a multi million project but we dont thug our employer for delays and risks at our end ! If delays are by us then as a brand we have to bear the losses ! So much rant to make yourself feel better !
And stop giving false image that all brands do the same. I am not sure how well read are you but brands put effort in keeping the name at the cost of losses. Zomato , Dunzo and many others are not yet highly profitable but their brand name and their customer support is what keeps them most preferred and running !
The answer to your question is within your comment itself. You yourself are telling that you work for a "MULTI MILLION PROJECT" so ofcourse your brand/company would be able to bear the losses, whereas Impulse Coffees is a very small company and cannot obviously bear so much loss. Also get things cleared first before just passing on comments, Never in the video did Sarah mention that her customers should pay for all the losses that the company had to bear. If she really wanted to cover up the losses she could sell the giftsets for ₹2499 but she didn't do that instead she held herself/her company accountable for the loss and sold/is still selling the giftsets at a very low price even though it is not profitable. She has shot and uploaded this video only to clear out all the misunderstandings and miscommunications going on regarding this issue and if you still feel like all this was a rant then you better stop watching her videos or commenting under them
@@sanjananair29 No company is ‘ABLE TO’ bear losses , ‘THEY HAVE TO’ The losses are much higher than what sarah’s company must have to bear ! Point here is , the feel good video these young kids post with sooo much rant in it is where the issue lies. Sooooo much ranting, sooo many explanations !!! I agree its a new brand but she got ambitious with it , why should a customer pay for your highly ambitious project ???? Tmrw i get highly ambitious and do a screw up , shall i cry and make my company just validate my emotions ???? These highly ambitious influencers need to grow up , thats what the point is. Their major audiences are teens , not adults , Teens ! Plus they act themselves like teens , no one learning anything valuable from one another. If a product dint work dint work, sooooo much logistical explanation for what ? Whatever her rant was is a normal BAU in a business , whats toooooo odd ? Accept and slash the price , not everything needs a video !
@@preethabalan8955 Ya I understand that the company has to bear their own loss and that is exactly what they're doing. Neither are the customers bearing the loss nor is the shipping company or the mugs manufacturer bearing the loss, Sarah herself is bearing all the loss. This topic was getting way to controversial and she had to address this issue that's the reason this video was uploaded. It is not some kinda rant session or feel good video where she is taking out all her frustration. She felt that it was her responsibility to keep her audience and customers aware about everything that's going on at the back end of the brand as well and hence the video.
Oh dear! It’s not easy running a business and kudos to you for keeping yourself together through the video even though I felt you were on a verge of breakdown many times in the video. I just want you to know that you go girl!!! You are a badass and it is awesome of you to address the error and it does takes courage. You’ll only accelerate from here. May God bless you.
My only question is if the box is now going on sale for 999/- How are you justifying your loyal customers who placed order at higher price during the live launch Next time they may just wait for things to go on discount!
If this is bothering you - what happened to me might make you feel better I bought a course at X amount from a cheater marketing coach and now that cheater is selling the course at a damn 95% off and that amount was very big for me I had to take a loan from relative. Have to vent it so thought here? Ik not relevant to Sarah in any way but I think this is how marketing works?
@@enkaylovespizza I have tried espresso and vanilla coffees and they were decent But wasn't going to pay for the mug I decided to try three flavours of country bean's hot chocolate instead and it was absolutely delicious
After watching this video I realized how hard it is to run a business even at a small scale but hats off to you sarah you really give your 1000% in whatever you do💗 .loved how you yourself came to address the issue kudos to you and may you reach all the milestones in your life❤️❤️❤️
First, having so much knowledge in your early 20s is mind-blowing. This shows how passionate you are about your product and your business. So much to learn from you. Superb explanation for the pricing. You are so real and this is what makes you relatable.
But it feels like customers paid extra for your mistake like not having enough stock is a company's fault and outward charges should not be charged to customer...it creates controversies and deadstock 😭 anyway love how you took accountability for all and will definitely help you in future ❤️
One mug, one pouch and one jar of coffee for 2k? 😐😐😐😐😐😐😐😐😐😐😐😐😐😐😐😐😐 No matter what you have faced in the market sarah, your customers should not pay extra for that.. Really sorry don't wanna hurt you, I am a big time supporter of Sarah Squad... But this box is way too over priced.
Yes true because in some time you will definitely cover your loss but you will lose customers today who are so willing to try your coffee, like me I soooo want to try your coffee n I am a regular coffee person
I am a big time supporter of Sarah.. I love her Boss lady vibes.... So this comment meant no hatred towards her or her brand... I whole heartedly support women entrepreneurs who are making a mark... But just because her manufacturer made a blunder she just can't charge her customers so much for such small products.. Those mugs look below average.
At 16:20 you said the outwarding cost is twice and at 32:05 you are saying its thrice. Even I'm a sara squad member but yes I feel cheated also by the mrp part, coz you could've just changed the mrp directly from website.
How does it matter to you if the outwarding cost is twice or thrice the inwarding cost... She meant to say that the outwarding cost is way more than the inwarding cost. Also watch the video properly before commenting, She has clearly explained in the video as to why the MRP on the website was marked ₹2499 and I don't think you understood that properly Watch the video again from 27:45
Sarah feeling proud of you that you came on board talk about the facts the misunderstandings & took accountability for your own actions which is very rare to see in the industry
Vanilla/hazelnut -399 Hot chocolate -399 Mug-399 total the total is -1197. It's because of your mistake and your fault you cannot put the loss price as MRP how fair is this. 2499?? Worth product's are also not in the box. Mrp is really not justified MRP of 1199 is onlyy correct. Nobody puts losses in MRP price
Saraha what you said is really right & I can totally understand the pain in running a business, especially at the time of launches. The delays & irresponsible behaviour of manufacturers plays major role in our final product pricing. As a I'm a small business owner I can totally understand your effort, determination, passion & love towards your products & I really respect your feelings & transperancy 💖 We all are with you 😘 Keep growing and smiling with a cup of our loved coffee ☕
Thank you so much for explaining all these... Because no one speaks these things about business... It seems all nice and fancy.... Even people with MBA degrees won't be able to explain these things so well.... Kudos to you for managing all these..... I am very proud of you... I had met you last year before the day of Impulse coffee launch in a mall with your mother and had wished you for the coffee launch.... Fast forward to this day you explaining these things with so much clarity and trying to be as transparent as possible.... Love u sooo much Sarah😍
Love the candidness and the transparency! The way you've handled the situation is commendable really shows how much you care about your audience! People need answers and you've given your side of the story and really showed what goes into running a business. Amazing more power and love to you and your team! ❤❤
The customer shouldn't have to pay extra for whatever blunder happened from company's side. It's just not ethical. Plus the thing you said about putting hot chocolate in the box incase it didn't do well in market is just not sitting right with me. This would make new customers to think twice before buying from the company.
We are proud of you. I do have a point here. Your coffees are selling good because they speak for the quality of the COFFEEE and "NOT" the packaging. As a brand you already have beautiful designs packaging, etc. on your products. I know gift boxes mean that it has to look applealing , but think of it Sara. What is the main product here? Your box ?? or the inside products?? Even a few days back my parents pointed out that upcoming new brands are focusing too much on not so important things like packaging and increasing the cost of the product. Your major audience are majorly students or girls. You receive so many PR from brands. How many BOXES you have kept it just because it looks or feels expensive??? You always keep and use the products inside it and not the outer boxes. This is the major reason why this gift box felt expensive to everyone.
Packaging is a big part of such brands.. My uncle does such packaging stuff and I've seen how it works.. Yes i get its the product which should speak but packaging is also a very important part.. This is a small scale brand but in even little bigger scale brands, they'll have a whole separate team just for packaging..
@@Sanj193 packaging of the product itself is one thing, but the packaging of the outer carton that most of us end up discarding is not worth spending so much on
From your explanation,we understand that all your administrative ,communicational and logistics issues are Putin to customers pocket which is not a great customer service.. Which eventually make customers to lost their trust on your pricing and product
Apologies but every brand works in that format, they won't disclose what they are charging for but all costs borne by the company have to be covered in product margins :)
Um that's how business works. Selling price = Cost price + Profit Note: I haven't purchased the gift set cuz wasn't too keen on it, neither am I justifying the company's decisions or the logic behind the decisions.
@@ImpulseCoffees so you are not different from all brands which makes you standout…you want to follow the same approach like all others…just sharing an opinion..not hating/poking at all…Hope things will taken care going forward
@@yoursnottruly it's not that simple. Selling cost is decided after taking into consideration 1. What price the customers are willing to pay, 2. How much the competitors are charging & of course 3. The worth. Otherwise if you make the product too pricey, no one will buy yours, customer will go to other brands.
Hey Sarah! Let me tell you, I'm proud of you. I was surprised to hear about ll the minute details and costs that go into a product. Thanks for explaining the costing of ship rocket. As a customer, I would never come accross this part of warehousing (outward cost/ inward cost, etc.) It was really good to hear this story. Very often we will like our 9 to 5 job is boring, but through this video I came to know that entrepreneurship is more more hectic. But as you said, you've got to learn a lot from this experience and that is more important. Sarah squard is very understanding, but if you would have made this video before the sale went live on the website, it would have been better, IMO, as the customers would understand it better and were free to make an "informed decision". Plus, you wouldn't get such bad comments. Talking about the comments, they were way too mean and harsh. There's aways a better way to give a feedback. Anyway, ignore such people. All the best for many more sales to come. You would surely make them successful as you now better now. Merry Christmas in advance!
Sadly this gift set is not for everyone, only for specific people. What about the people who love Espresso and Mocha coffee variants?? What is available for them?? This is really not expected from such good quality coffee brand impulse coffees. Very disappointed. If you want to create, create for all , everyone should fit in.
Soo proud of you Sarah!!! Idk why people get so hard on creators, But proud of you that you came yourself to address this issue. Just don't worry Whatever happens, it is to make us aware and come out stronger. And I know how strong you are!!! Omg!! I can't imagine your mental state when all this was happening. Sooo just consider my love and best wishes with you. All the best💖✨
I ordered mocha pe chuka coffee…it is definitely delicious…but one think I want to say here is shipping cost is really too much(₹100). I will think before buying it again just bcuz of higher shipping cost. Don’t take it in negative way.
If that’s the case then I think you should consider some other options for shipping…it is too costly for just one jar.any customer would think that one small jar cost me ₹100 extra.
Let’s just stick to the facts here 1) the controversy is not about the price of the gift boxes, but the marketing gimmick which made the consumer believe that they were getting some deal/offer price but the truth is the prices were never sloshed. 2) you are doing business and not running a charitable trust , so you have all rights to make profits , if the prices of manufacturing , warehouse etc.. Has gone up , you could have raised the price of the product instead 3) this video here where you are trying to justify the price markup or address the controversy , the first half feels really unnecessary. Yes, businesses have ugly sides , running business is hard and blah blah But how does that relate to Current context of the controversy ? Just like when you make profits you don’t share it with customers, if you make losses also you don’t share it with customers.
Girl let me tell you one thing...i don't even drink coffee but the amount of bravery you have shown by making this video is fabulous i mean agar mai hoti ya koi aor hota ...i would have been crying in some corner probably but the amount of discipline and professionalism you have have shown is out of the world i am blown away I don't know about this years gift box but let me tell you one thing impulse is going to be a big brand and is going to be there forever Because sarah you are really really brave ..sending you lots of love and respect girl I am seriously blown away by your bravery 🤎🤎🤎🤎
@@nailasaqlain7478 coffee is only very expensive she is getting very huge margin as profit, 400 for 50gns of coffee 1kg = 8000rs. But still if v consider to pay for coffee also considering the quality and taste she is adding shipping seperately v shud pay 500 rs for 50 gms of coffee.
Good Wishes to you Sarah 😊This video was extremely important and informative to whoever is thinking of becoming a entrepreneur..doing so is not easy ..one lives in the bubble of tension 24/7 . Haven't seen anyone sitting down with their Audience , Customer's and making everyone understand and taking the full responsibility of whatever Happened. Let's just say it was just one of your bad day ! I'm sure new year will bring much more to you and all the positivity , Happiness and a lot of success.
The money you lose in this is called cost of doing business you will recover it soon (it's short run loss) but don't lose customer because of this because it can cause you loss in long run
Sara di you are so much transparent sometimes we ge fraud by some websites and some shopping sites but i have got a gift box gifted from my frnd on Christmas and it's the box which made my day and it's ok if it had happen we lose so much of money unknowingly. Y many times so it's ok for that you are a small business coming up and pls don't care for people giving you negativity just move on with great smile and keep us motivating and give us good mornings with happy mornings with many other awesome flavours of impulse coffees we r with you we love you much have a great holiday ☺️☺️☺️
I am not a customer.. because I don't drink coffee but i loved this video not because it addresses a controversy but because you explained the business side so well... hope you catch up and earn triple the profits. All the best 👍🏻
I have been watching your videos from ur 1st outfit from strach video.and this is the first time I m commenting after this video of yours. Darling u r a gem of person. Trust me babes it takes hell lot of guts to say all that u spoke in this video. Don't mind with any senseless comments u get . You are so crystal clear with putting out ur side. There are very less people I have seen as ur personality .
I know u are upset with comments but u recognise that comments and share ur genuine concern to us..... thank you for that yar...we are family yar thoda updown chlta h...😍😘 Don't be sad yar...mary Christmas and happy New year... Hote h kuch cheepde se log... Kuchh bhi likh dete h....but hm bhi un me se ek h jo apki value krte h.....
As a business owner, you should know that not every cost needs to be passed to a customer. You need to absorb some. You can’t just sell things and be like - ohhhhh yeah I wouldn’t pay more than 150 also😩😂😂
Ya exactly 😅 If AFTER selling so many gift sets, the brand owner says "ya mug wasnt great "😅😅 its ridiculous 😁..The customers who spent money are gonna end up feeling foolish ...I think this video should have been done differently - I appreciate her trying to clarify the issue but the reasons for justification make no sense
I watch sarah's vlog and this cam up in suggestion.I watched it,I guess one cant be more crystal clear in explaining thing behind the red curtain..!! More power to you!! Sarah.....much love♡♡♡♡
Hey dear, in my opinion, you might have avoided putting 2499 on website since it is under ur control. Coz literally no body even cares about the behind costs. Bitter truth is everyone thinks that business takes 50% profit which will never be the case. More than they think, stating one fact everywhere is actually better even in your personal and professional life. But whatever that one comment is stating is not at all fair. We see ur hardwork. As you said take this as lesson only.
I am a 15 year old and i am being very frank i am looking forward to study for engineering but you just make me feel a liking to business and frankly i follow alot of your buisness tips and i honestly do interest in management and business and you truly are inspiring. This is a small scale business and you will definetly grow . I think these things will teach you to be a better entrepreneur. We all do support your work . I hope i start a business too in my future ❤️🤞
Most of ur consumers are students for whom price matters more than packaging. I think u spent a bit too much on packaging increasing the final cost. A simple box with same content minus the cost of that box would have been much desired
You showed the actual reality check to youngsters who want to do start up business.Instagram is full of start up businesses showing how well they are earning, no one is ready to show the grey side of it.
What people don’t understand is that it can be demotivating for an entrepreneur. They will just come to an conclusion without knowing a single phase of business. Please don’t be low as i can just see on your face☹️☹️ ilysm💖💖
Sarah please don't stop selling the gift boxes until it is actually out of stock.. log new years me and uske bad bhi khareedenge.... is month it is going out of my budget otherwise maine do set hi le lungi.. and more power to you.. and you did right by coming up here and explaining the things.. love you
I live on the other side of the world. Was riveted to this video until the end (I’m not even a business person, and I’m older than your mom) and want to wish you a successful year without any other mishaps at Christmas 2023. :). . Your “outfit from scratch “ video landed in my feed and I loved it. Only now found out that your real business is coffee. Do you ship internationally?
Sarah, we proud of you and don't Takecare about what others say about gift set because they don't know how much time, money, time and pressure you have suffered, dear you are pure and real, so be with yourself and we are always with you 👍 👍 lots of love ❤️ ❤️ god bless you dear 🙏 🙏
Firstly thank you for addressing this it feels very happy thar you respect your #SarahSquad #ImpluseHustlers so much you are an absolute amazing person and so is ur team and family my total love and respect to uncle it's insane the amount of effort parents put for us it so emotional...We understand everything that you said and we love you always thank you for addressing this and all the very best for your future adventures ❤️
I feel of you had given us the option to choose the flavour of coffee which we want in the gift box than that would be great bcoz i couldnt buy because I wanted espresso and that wasn't an option to choose so just a feedback no regrets or any negative feeling just a feedback love you Sarah and impulse ❤️❤️❤️❤️❤️❤️❤️❤️
Yes, Delhi vendors do take 1 week leave for Diwali, even the courier vendors. Trust me, Mumbai vendors are more professional than the North vendors. Mumbai vendors have transparent way of communication, even in case if delays the communicate a justifiable reason of delay unlike the vendors in the North
Sarah I am a fan and I totally understand your point too but a customer it is not accountable for what happened with you in the process of this box. As a subscriber I can understand your pain but as a customer this is not fair .
Sarah you are the best..i have been following you since your college days and the way you have been transparent, honest, loyal and at the same time sassy with the haters is just hats off.. Just keep going we are with you.. Keep up the good work 🤍🌼🥂
First of all congratulations for completing one year of Impulse, I just love your products and they worth the price you are selling them at. I am just so proud of you that you manage to bring so many variations and individuality to your brand by launching from three product to adding hot chocolate and without even compromising on the quality you have done more than enough great work this year. And please ignore the people who can't see your effort and hard work behind your products, we the real Sarah squad love you and will always support you no matter what!
i have worked in a startup for about 3 years! i know the hustle you face during the festive season with the new launches! dont be sad bcz of these things 😇
Hey dear..I really feel that you should grow in every way possible and kudos to your patience in explaining all the issues you have faced. The ones which have always been a part of your journey would never doubt it. I hope you are blessed with all the happiness in the world. Have a lovely Christmas n a great year for you n impulse coffees. 😊
Hey sara just keep. Smiling ... We love you..... ❤❤aur life me up. Downs atee rhete hai. .. Soo tension nai lene kaa.... Everything will be fine... Inshallah... ❤❤
This is not fair…. You can’t put your loses in MRP and sell them… we pay the amount for the products not your loses breakage and stuff….. it’s your responsibility to take care of everything before hand and to avoid all these… if the products are not worth the money who would want to buy them… it’s pure greed… Its not box of pyaar… I have already rejected the gift box after seeing one of the customer’s box…..
@@beautyunited6082 controversies like this come and go but if you are continuously decreasing your profit margin(or opting for losses like how she did) you're business isn't sustaining too long either. For the sole purpose of business is profit.
@@aslifeuncut9457 any and all products you buy in the market already has an added cost of the losses, breakage and any inconveniences on the way because it is a part of the business expenses and it is divided over the number of products sold. Now purchasing a product or not is completely your call even I skipped on this one but it's just unfair to hate on one like that
Very proud of you Sarah…you clarified all the things, but u have learnt a lot from this experience.. I felt that u broke down many times in the video but stay strong.. u are very transparent u explained every little detail to us and we r very proud of u for that…U go girl more power to you ❤
Impeccable explanation. She left no doubt. So transparent, love you for this. Could see the passion for your business in your eyes. Sorry that you have to go through all this during Christmas, please know you always have us by you side ❤
Being so transparent with your audience/ customer is commendable 👏 ofcourse you didn't need to but glad you did it. Hope now people will get to know the amount of hard work n brain storming needs to be done to set a business. But stay strong.. go you will go through this.. and enjoy your upcoming holiday ❤️
It is not about being transparent but she is trying to cover up what she jas done. She has put an amount of 2k when she wanted to sell the product for the highest selling price. She never gave an offer to her sarah squad and just played with there mind by placing a fake flash price. WHY SHOULD ANY OF THE AUDIENCE PAY FOR HER LOSS. WHY SHOULD HER AUDIENCE SUFFER AND PAY THIS MUCH. IT IS LALACH AND YOU ARE STILL COVERING IT UP. YOU JUST TOLD THAT THE MUMBAI MUGS AND DELHI MUGS ARE PRICE SAME WHILE MANUFACTURING THATS WHY YOU CHOSE DELHI MANUFACTURERS AND YOU ARE JUST NOT STANDING UP ON YOUR WORDS.
She clarifies in those videos too that those products didn't worked for her and states the reason she never complains about the whole brand soo understand the difference
Hey Sarah! There is soo much that goes into a business which all of us don't know and through this video I have totally understood that. I was also one of the customers wondering about the price displayed on the website and printed on the box. Whatever has happened, you have done a great job girllll!! 🫶✨Keep going no matter what!❤
Yesterday I was wondering in your channel for a video but this is here on the impulse coffee....No worries this is how the business went so its the lesson to learn that trust the person after taking the test n hope your company will become massive brand like u lots of love to u 😍 ( proud business woman) ♥️
These all things you should have cleared in the past before launching it. As now there's sense of doing it because the customers felt cheated... And too be specific you did clear things right now because of the controversy that happened. If it doesn't happened you would have never cleared the things..... And now you are telling your audience that this box costed alot to you so you must understand that you should be already prepared for this much costing... Now giving excuses doesn't justify you at all
You're my perfect girl right here and it is okay to make mistakes ❤️ I am really proud of you that you are taking accountability for everything and I'm sure that you'll do much better next time. The most important thing is that you are learning! It is not easy Sara to own a coffee brand without having a business background. I know that you are trying your best and we're proud of you!❤️❤️❤️❤️❤️ Loadssss of hugs and sloppy kissesss🥰🤗
Can you please tell detailed information about export business... if you do so I will be so grateful to you...ur information is such a unfiltered...and so on point.. thank you ❤❤
Proud of u Sarah. It's not easy to run a business. But u are handling everything. I wish u and ur team all the very best. Impulse coffe is the best coffee brand and u girl u are rocking and more power to you dear❣️
My hands are cold watching this video.. cannot believe u went through all the tras and yet had to face such controversy.. have never been more proud of you 😘❤️ i really wish i could help you sell everything, I did place order for both boxes when you did live launch on YT..but that's not the point..I wish and i pray all your stock sells off 🧿and may you have amazing trip and a very wonderful year ahead 🧿🧿🧿🧿🧿🧿 Merry Christmas 🎄⛄
As a follower, I'm very proud of what you have achieved at an young age, I'm your admirer but As a customer I wouldn't like to pay for company's mistakes (we understand that it's not intentional) , moreover when the product is not worth the price I'm paying for. Also a fixed percentage of rework/damage cost would be included not the whole unexpected damage cost which is an abnormal cost. This goes same for quality control cost. Hopefully these mistakes don't happen to you going forward and you earn a good profit 😊
I generally don't comment on any videos but today I have too coz I never knew that behind the process theres this much work, pressure , energy has too put .. just want to say that don't worry and relax your mind be clam your days and months have been too hectic and guys pls don't comment to harsh without knowing reality that comment at the end of the video was really distrubing .. guys if you can't appreciate the work then don't even comment bad things yes ofcourse you can suggest or give your negative review as well but there's a way too .. any ways Sara we guys love you 💜 and keep working hard as u always doo 💜
hi sarah I can totally relate you , as i do owe an instagram store also . showcasing the product on website seems to be very simple to our customers bt its not and everything has a costing they dont even realise . so dont worry business have ups and downs dont pay attention to these kind of comments , i know they do affect us mentally bt at the end of the day remember one thing their is alot of powe,r love and strength in your product
You are so hardworking.. and you are doing an amazing job..loved your gift box and all your hard work shows up on the gift box..hope your business grows more and sending you lots of love and good wishes..♥️♥️♥️😘
first of all lots of love & blessings; wishing u & ur family Merry Christmas 🎄🎁 i love watching ur Videos but i dt kw y i haven’t even subscribed to ur channel yet but if i want i will surely do it some day when my heart will want to….. coming back to today’s video I kw ur very very strong & i kw u will be strong until ur last breath…that’s how strong daughters of strong women are isn’t it…? & As far as Noor is related dt worry Alla is watching everyone so dt feel bad i guarantee she is jealous that what u can do she can’t & u do get hatters when u do good people don’t like it any way & there are people who dt kw the other side ,they are the frog that live in small pond , that dt travel work hard for their dreams & keep arguing & complaining that where they live is beautiful & the rest of the world is darkness she is one of them So sad for her get well soon Noor i am from mumbai but i dt live there any more or would hv definitely meet u some day stay strong der SSQ lots of love
No dear... Not Faridabad it's Firozabad... Firozabad is the actual hub of the Glass... And shocking thing is you can get this mug at Rs.10 😱...yes only for Rs.10 their... Anyways "All the best" for your business dear... Lot's of love n wishes for new year...🤗
Dear Sarah, I am probably not in your main TG but a regular viewer and love your overall vibe. BUT as a woman entrepreneur who has run a business for some time would like to tell you that your explanation was still skirting the main issue. Whatever be the reason, if MRP is printed on a box, putting a different pricing online(even if you think the reason is valid) and discounting it is not a good look especially for a new and upcoming business. I think scratching off the price on the box and putting a sticker would have been a better thing to do and also addressing it upfront in the launch video in a quick manner saying there were issues and it costed x but you are still bringing in at y pricing would have been more credible. Adding fuel to fire must have been the instagram explanation from your team that its for the stickers etc when you clearly mentioned in your video it's free. Infact in one of your recent videos about a week or so back you had mentioned that the giftset is discounted and I went to check and realised that the pricing was a bit off but didnt spend too much time and got out of the website. I wasnt aware of the box MRP confusion at that time, if so it definitely would have left a bad taste. You are young and have a long way to go and am sure you are spirited enough to bounce back and I wish you the very best. Put this behind you for now and have an awesome time in Switzerland?(am assuming based on the hints in your videos) Merry christmas and a happy new year.
Even I don't get the impulse coffees but u are a trust worthy person.. Surely.. U took a effort to clear the controversy.. To stay transparent is kabile taareff.. Hats off ❤
Sarahhh I'm from faridabad and I myself am sorryyy for the experience you have with that manufacturer honestly the people here are the besttt and I've ho idea who was this lady but I myself am sorryy love you so muchh❤️😭
You can’t charge your customers for all the losses that you bear because of your carelessness. Also, if the Mrp comes out to be 2499 and you are selling this for 1197 ans still you are making profits. You can’t earn 100% on one box that you sell. Please keep that in mind
After 35min also i still don't understand why it's 2499. Its 399+399+400(mug)=1198. Even if u charge 400 for mug it would still be 1198 only not 2499.
Atleast the old gift set was better as it had 3 coffees and price was justified.
if ur charging 2499 for gift box then does it mean the packaging cost was 1300 and actual products in the gift is cheaper you get coffee + chocolate+mug for 1198
True
Ap na khareedo na 😏🤔
Packaging is probably free since her father has an offset printing business. She herself has mentioned about it in this video. Even if her father charged her, it should not be more than 50/- or 100/- per box. Minimum 1k is toh profit only na?
According to my understanding she added the loss incurred(due to broken cups, outward price of Shiprocket etc.)
Very well explained. But whatever difficulty the company has faced while manufacturing, that should not pose any impact on the customer. So 1197 price is justified, but the 2499 is not.
Companies do face problems, that's why they face losses. Lekin kisiko website pe jatate nehi dekha.
So true
Please answer :
1. You faced issues in design of the box but eventually design making did not cost you anything set aside increasing the manufacturing cost. So why are you even mentioning this in this video.
2. You mentioned that you failed to place order for coffee on time so you had to take out coffee stock from warehouse which increased cost of your coffee. But answer me this you cannot charge your customers extra for your blunder. Customers are only supposed to pay for what they are buying not for the mistakes of the owner of the company. As a owner when you knew it got messed up here you should have dropped the gift box and incurred the losses. Instead you went ahead to wasoli the paisa from your customers? Whats the fault of customers, they like you thats why they buy your products and you did this?
3. You mentioned in video clearly that if hot chocolate didnt perform well my initial plan was so put the remaining stock in gift box. Seriously. You were planning to put a failed product in special gift boxes and call it kaafi sara pyar?
4. You also knew at one point that these mugs costs 100-150 in market but they costed you 450 because of sum up of your wrong decisions. Then why did you sell them at 450. You should have absorbed the extra cost yourself. Customer do not pay for mistakes of the owner of the company. Owner pays for his mistakes.
5. Anywhere price cannot be mentioned more than mrp. Its not ethical. Its very simple. Why didn’t it strike you earlier?
I asked all these questions because i am curious for answers. No hate. I am still in awe of a 21-22 year old being a brand owner. What you have achieved for your age is still impressive.
I agree with all your points except the 3rd point, that is something which is just being smart in business nothing else
So true
I don't think you asked these questions because you were curious. It's fine you have questions and you need answers as a consumer but i think everything has its own way. As you said she is an owner at such a young age. And she is learning. For once we can just see the hardwork and loss and whatever she went to fulfill her commitment. Just get over it..
So why should people pay for all the downs the brand went there? Outward and all words use karke u basically are saying u dint plan it well and dint plan the risk mitigation
I work for a multi million project but we dont thug our employer for delays and risks at our end ! If delays are by us then as a brand we have to bear the losses !
So much rant to make yourself feel better !
And stop giving false image that all brands do the same. I am not sure how well read are you but brands put effort in keeping the name at the cost of losses.
Zomato , Dunzo and many others are not yet highly profitable but their brand name and their customer support is what keeps them most preferred and running !
Agreed
The answer to your question is within your comment itself.
You yourself are telling that you work for a "MULTI MILLION PROJECT" so ofcourse your brand/company would be able to bear the losses, whereas Impulse Coffees is a very small company and cannot obviously bear so much loss.
Also get things cleared first before just passing on comments,
Never in the video did Sarah mention that her customers should pay for all the losses that the company had to bear.
If she really wanted to cover up the losses she could sell the giftsets for ₹2499 but she didn't do that instead she held herself/her company accountable for the loss and sold/is still selling the giftsets at a very low price even though it is not profitable.
She has shot and uploaded this video only to clear out all the misunderstandings and miscommunications going on regarding this issue and if you still feel like all this was a rant then you better stop watching her videos or commenting under them
@@sanjananair29 No company is ‘ABLE TO’ bear losses , ‘THEY HAVE TO’
The losses are much higher than what sarah’s company must have to bear !
Point here is , the feel good video these young kids post with sooo much rant in it is where the issue lies. Sooooo much ranting, sooo many explanations !!! I agree its a new brand but she got ambitious with it , why should a customer pay for your highly ambitious project ????
Tmrw i get highly ambitious and do a screw up , shall i cry and make my company just validate my emotions ???? These highly ambitious influencers need to grow up , thats what the point is. Their major audiences are teens , not adults , Teens !
Plus they act themselves like teens , no one learning anything valuable from one another. If a product dint work dint work, sooooo much logistical explanation for what ?
Whatever her rant was is a normal BAU in a business , whats toooooo odd ?
Accept and slash the price , not everything needs a video !
@@preethabalan8955 Ya I understand that the company has to bear their own loss and that is exactly what they're doing.
Neither are the customers bearing the loss nor is the shipping company or the mugs manufacturer bearing the loss, Sarah herself is bearing all the loss.
This topic was getting way to controversial and she had to address this issue that's the reason this video was uploaded.
It is not some kinda rant session or feel good video where she is taking out all her frustration.
She felt that it was her responsibility to keep her audience and customers aware about everything that's going on at the back end of the brand as well and hence the video.
Oh dear! It’s not easy running a business and kudos to you for keeping yourself together through the video even though I felt you were on a verge of breakdown many times in the video. I just want you to know that you go girl!!! You are a badass and it is awesome of you to address the error and it does takes courage.
You’ll only accelerate from here. May God bless you.
My only question is if the box is now going on sale for 999/-
How are you justifying your loyal customers who placed order at higher price during the live launch
Next time they may just wait for things to go on discount!
If this is bothering you - what happened to me might make you feel better
I bought a course at X amount from a cheater marketing coach and now that cheater is selling the course at a damn 95% off and that amount was very big for me I had to take a loan from relative.
Have to vent it so thought here? Ik not relevant to Sarah in any way but I think this is how marketing works?
@@enkaylovespizza I have tried espresso and vanilla coffees and they were decent
But wasn't going to pay for the mug
I decided to try three flavours of country bean's hot chocolate instead and it was absolutely delicious
True
@@TheMillennialLifestyleFix Nice, thanks for the recommendation.
After watching this video I realized how hard it is to run a business even at a small scale but hats off to you sarah you really give your 1000% in whatever you do💗 .loved how you yourself came to address the issue kudos to you and may you reach all the milestones in your life❤️❤️❤️
First, having so much knowledge in your early 20s is mind-blowing. This shows how passionate you are about your product and your business. So much to learn from you.
Superb explanation for the pricing.
You are so real and this is what makes you relatable.
But it feels like customers paid extra for your mistake like not having enough stock is a company's fault and outward charges should not be charged to customer...it creates controversies and deadstock 😭 anyway love how you took accountability for all and will definitely help you in future ❤️
One mug, one pouch and one jar of coffee for 2k? 😐😐😐😐😐😐😐😐😐😐😐😐😐😐😐😐😐
No matter what you have faced in the market sarah, your customers should not pay extra for that.. Really sorry don't wanna hurt you, I am a big time supporter of Sarah Squad... But this box is way too over priced.
Exactly
Yes true because in some time you will definitely cover your loss but you will lose customers today who are so willing to try your coffee, like me I soooo want to try your coffee n I am a regular coffee person
Exactly
I am a big time supporter of Sarah.. I love her Boss lady vibes.... So this comment meant no hatred towards her or her brand... I whole heartedly support women entrepreneurs who are making a mark... But just because her manufacturer made a blunder she just can't charge her customers so much for such small products.. Those mugs look below average.
She did not say to pay. She just mentioned the price on website as suggested by her team so that her hardwork is accounted
At 16:20 you said the outwarding cost is twice and at 32:05 you are saying its thrice. Even I'm a sara squad member but yes I feel cheated also by the mrp part, coz you could've just changed the mrp directly from website.
How does it matter to you if the outwarding cost is twice or thrice the inwarding cost... She meant to say that the outwarding cost is way more than the inwarding cost.
Also watch the video properly before commenting,
She has clearly explained in the video as to why the MRP on the website was marked ₹2499 and I don't think you understood that properly
Watch the video again from 27:45
Could've just changed it from 2449 to 1187 on website.That's what I meant
Sarah feeling proud of you that you came on board talk about the facts the misunderstandings & took accountability for your own actions which is very rare to see in the industry
Vanilla/hazelnut -399
Hot chocolate -399
Mug-399 total the total is -1197.
It's because of your mistake and your fault you cannot put the loss price as MRP how fair is this. 2499?? Worth product's are also not in the box. Mrp is really not justified MRP of 1199 is onlyy correct. Nobody puts losses in MRP price
And who takes the shipping charges into consideration ?
@@lisa-xz7ox 100 shipping remaining amount for what is mrp??
Saraha what you said is really right & I can totally understand the pain in running a business, especially at the time of launches.
The delays & irresponsible behaviour of manufacturers plays major role in our final product pricing.
As a I'm a small business owner I can totally understand your effort, determination, passion & love towards your products & I really respect your feelings & transperancy 💖
We all are with you 😘
Keep growing and smiling with a cup of our loved coffee ☕
I absolutely love the dual tone mugs more than the current ones
Same. Looks more sophisticated than the finalized ones.
Same
Sameeeeeeeeeeeeeeeeeee
These final mugs look lowkey ugly.
Thank you so much for explaining all these... Because no one speaks these things about business... It seems all nice and fancy.... Even people with MBA degrees won't be able to explain these things so well.... Kudos to you for managing all these..... I am very proud of you... I had met you last year before the day of Impulse coffee launch in a mall with your mother and had wished you for the coffee launch.... Fast forward to this day you explaining these things with so much clarity and trying to be as transparent as possible.... Love u sooo much Sarah😍
Ordering my box right now! I’m sure It will be out of stock in no time! More power to you girl❤🎉
Love the candidness and the transparency! The way you've handled the situation is commendable really shows how much you care about your audience! People need answers and you've given your side of the story and really showed what goes into running a business. Amazing more power and love to you and your team! ❤❤
The customer shouldn't have to pay extra for whatever blunder happened from company's side. It's just not ethical. Plus the thing you said about putting hot chocolate in the box incase it didn't do well in market is just not sitting right with me. This would make new customers to think twice before buying from the company.
We are proud of you. I do have a point here. Your coffees are selling good because they speak for the quality of the COFFEEE and "NOT" the packaging. As a brand you already have beautiful designs packaging, etc. on your products. I know gift boxes mean that it has to look applealing , but think of it Sara. What is the main product here? Your box ?? or the inside products?? Even a few days back my parents pointed out that upcoming new brands are focusing too much on not so important things like packaging and increasing the cost of the product. Your major audience are majorly students or girls. You receive so many PR from brands. How many BOXES you have kept it just because it looks or feels expensive??? You always keep and use the products inside it and not the outer boxes. This is the major reason why this gift box felt expensive to everyone.
💯 true
Packaging is a big part of such brands.. My uncle does such packaging stuff and I've seen how it works.. Yes i get its the product which should speak but packaging is also a very important part.. This is a small scale brand but in even little bigger scale brands, they'll have a whole separate team just for packaging..
@@Sanj193 packaging of the product itself is one thing, but the packaging of the outer carton that most of us end up discarding is not worth spending so much on
True
It's sad to bear so much and creat a box, but normally we end up discarding at the end.
From your explanation,we understand that all your administrative ,communicational and logistics issues are Putin to customers pocket which is not a great customer service.. Which eventually make customers to lost their trust on your pricing and product
Exactly
Apologies but every brand works in that format, they won't disclose what they are charging for but all costs borne by the company have to be covered in product margins :)
Um that's how business works.
Selling price = Cost price + Profit
Note: I haven't purchased the gift set cuz wasn't too keen on it, neither am I justifying the company's decisions or the logic behind the decisions.
@@ImpulseCoffees so you are not different from all brands which makes you standout…you want to follow the same approach like all others…just sharing an opinion..not hating/poking at all…Hope things will taken care going forward
@@yoursnottruly it's not that simple. Selling cost is decided after taking into consideration 1. What price the customers are willing to pay, 2. How much the competitors are charging & of course 3. The worth.
Otherwise if you make the product too pricey, no one will buy yours, customer will go to other brands.
VERY NICE!!!!!
Putting all the blame on other people who cannot come on RUclips and explain their side 😂😂😂😂😂😂😂😂😂
Hey Sarah! Let me tell you, I'm proud of you. I was surprised to hear about ll the minute details and costs that go into a product. Thanks for explaining the costing of ship rocket. As a customer, I would never come accross this part of warehousing (outward cost/ inward cost, etc.) It was really good to hear this story. Very often we will like our 9 to 5 job is boring, but through this video I came to know that entrepreneurship is more more hectic. But as you said, you've got to learn a lot from this experience and that is more important.
Sarah squard is very understanding, but if you would have made this video before the sale went live on the website, it would have been better, IMO, as the customers would understand it better and were free to make an "informed decision". Plus, you wouldn't get such bad comments.
Talking about the comments, they were way too mean and harsh. There's aways a better way to give a feedback. Anyway, ignore such people.
All the best for many more sales to come. You would surely make them successful as you now better now.
Merry Christmas in advance!
Sadly this gift set is not for everyone, only for specific people. What about the people who love Espresso and Mocha coffee variants?? What is available for them?? This is really not expected from such good quality coffee brand impulse coffees. Very disappointed. If you want to create, create for all , everyone should fit in.
Soo proud of you Sarah!!! Idk why people get so hard on creators, But proud of you that you came yourself to address this issue. Just don't worry Whatever happens, it is to make us aware and come out stronger. And I know how strong you are!!! Omg!! I can't imagine your mental state when all this was happening. Sooo just consider my love and best wishes with you. All the best💖✨
I ordered mocha pe chuka coffee…it is definitely delicious…but one think I want to say here is shipping cost is really too much(₹100). I will think before buying it again just bcuz of higher shipping cost. Don’t take it in negative way.
Thanks for sharing, the shipping cost is completely by the shipping companies and is not covered in our cost of the product.
If that’s the case then I think you should consider some other options for shipping…it is too costly for just one jar.any customer would think that one small jar cost me ₹100 extra.
Let’s just stick to the facts here
1) the controversy is not about the price of the gift boxes, but the marketing gimmick which made the consumer believe that they were getting some deal/offer price but the truth is the prices were never sloshed.
2) you are doing business and not running a charitable trust , so you have all rights to make profits , if the prices of manufacturing , warehouse etc..
Has gone up , you could have raised the price of the product instead
3) this video here where you are trying to justify the price markup or address the controversy , the first half feels really unnecessary. Yes, businesses have ugly sides , running business is hard and blah blah
But how does that relate to
Current context of the controversy ? Just like when you make profits you don’t share it with customers, if you make losses also you don’t share it with customers.
Agreed
Girl let me tell you one thing...i don't even drink coffee but the amount of bravery you have shown by making this video is fabulous i mean agar mai hoti ya koi aor hota ...i would have been crying in some corner probably but the amount of discipline and professionalism you have have shown is out of the world i am blown away
I don't know about this years gift box but let me tell you one thing impulse is going to be a big brand and is going to be there forever Because sarah you are really really brave ..sending you lots of love and respect girl
I am seriously blown away by your bravery 🤎🤎🤎🤎
Because of ur mistake, u had to bear all the cost, you cannot push ur loss upon customers. U shud be accountable.
She has been outing so much that she cant even focus on her business and then asking the audience to pay for it
@@nailasaqlain7478 coffee is only very expensive she is getting very huge margin as profit, 400 for 50gns of coffee 1kg = 8000rs. But still if v consider to pay for coffee also considering the quality and taste she is adding shipping seperately v shud pay 500 rs for 50 gms of coffee.
I feel the same
Good Wishes to you Sarah 😊This video was extremely important and informative to whoever is thinking of becoming a entrepreneur..doing so is not easy ..one lives in the bubble of tension 24/7 .
Haven't seen anyone sitting down with their Audience , Customer's and making everyone understand and taking the full responsibility of whatever Happened.
Let's just say it was just one of your bad day ! I'm sure new year will bring much more to you and all the positivity , Happiness and a lot of success.
The money you lose in this is called cost of doing business you will recover it soon (it's short run loss) but don't lose customer because of this because it can cause you loss in long run
Sara di you are so much transparent sometimes we ge fraud by some websites and some shopping sites but i have got a gift box gifted from my frnd on Christmas and it's the box which made my day and it's ok if it had happen we lose so much of money unknowingly. Y many times so it's ok for that you are a small business coming up and pls don't care for people giving you negativity just move on with great smile and keep us motivating and give us good mornings with happy mornings with many other awesome flavours of impulse coffees we r with you we love you much have a great holiday ☺️☺️☺️
You were as transparent as you can. God bless you. MAY YOU GROW MORE.MERRY CHRISTMAS!
I am not a customer.. because I don't drink coffee but i loved this video not because it addresses a controversy but because you explained the business side so well... hope you catch up and earn triple the profits. All the best 👍🏻
I have been watching your videos from ur 1st outfit from strach video.and this is the first time I m commenting after this video of yours. Darling u r a gem of person. Trust me babes it takes hell lot of guts to say all that u spoke in this video. Don't mind with any senseless comments u get . You are so crystal clear with putting out ur side. There are very less people I have seen as ur personality .
Im a small business owner, totally understand your words. 🤝
Koi bhi nhi khareedega 450 m 😂
Kya ap karidhoge? Apne jaise designer ko 3x nhi pay kiya but you want your customer to pay 3x MRP of Cup
This is the Passion of an entrepreneur,so much efforts!
Hats off🤝🏻👍🏻
I know u are upset with comments but u recognise that comments and share ur genuine concern to us..... thank you for that yar...we are family yar thoda updown chlta h...😍😘
Don't be sad yar...mary Christmas and happy New year...
Hote h kuch cheepde se log... Kuchh bhi likh dete h....but hm bhi un me se ek h jo apki value krte h.....
As a business owner, you should know that not every cost needs to be passed to a customer. You need to absorb some. You can’t just sell things and be like - ohhhhh yeah I wouldn’t pay more than 150 also😩😂😂
Ya exactly 😅 If AFTER selling so many gift sets, the brand owner says "ya mug wasnt great "😅😅 its ridiculous 😁..The customers who spent money are gonna end up feeling foolish ...I think this video should have been done differently - I appreciate her trying to clarify the issue but the reasons for justification make no sense
Exactly feel the same!!!!
I watch sarah's vlog and this cam up in suggestion.I watched it,I guess one cant be more crystal clear in explaining thing behind the red curtain..!! More power to you!! Sarah.....much love♡♡♡♡
You should give contact of those manufacturers and designers so that others don’t suffer
Hey dear, in my opinion, you might have avoided putting 2499 on website since it is under ur control. Coz literally no body even cares about the behind costs. Bitter truth is everyone thinks that business takes 50% profit which will never be the case. More than they think, stating one fact everywhere is actually better even in your personal and professional life. But whatever that one comment is stating is not at all fair. We see ur hardwork. As you said take this as lesson only.
Very sad to see that the customers had to pay for it. I follow you and have been a follower since long!
I am a 15 year old and i am being very frank i am looking forward to study for engineering but you just make me feel a liking to business and frankly i follow alot of your buisness tips and i honestly do interest in management and business and you truly are inspiring.
This is a small scale business and you will definetly grow . I think these things will teach you to be a better entrepreneur. We all do support your work . I hope i start a business too in my future ❤️🤞
Most of ur consumers are students for whom price matters more than packaging.
I think u spent a bit too much on packaging increasing the final cost.
A simple box with same content minus the cost of that box would have been much desired
You showed the actual reality check to youngsters who want to do start up business.Instagram is full of start up businesses showing how well they are earning, no one is ready to show the grey side of it.
What people don’t understand is that it can be demotivating for an entrepreneur. They will just come to an conclusion without knowing a single phase of business. Please don’t be low as i can just see on your face☹️☹️ ilysm💖💖
Honestly, I like the two toned mugs better...hope you launch the pink mugs soon💕
I loved the dual toned too! They looked so cute! I wish she had listed and sold that instead.
Sarah please don't stop selling the gift boxes until it is actually out of stock.. log new years me and uske bad bhi khareedenge.... is month it is going out of my budget otherwise maine do set hi le lungi.. and more power to you.. and you did right by coming up here and explaining the things.. love you
I live on the other side of the world. Was riveted to this video until the end (I’m not even a business person, and I’m older than your mom) and want to wish you a successful year without any other mishaps at Christmas 2023. :). . Your “outfit from scratch “ video landed in my feed and I loved it. Only now found out that your real business is coffee. Do you ship internationally?
Sarah, we proud of you and don't Takecare about what others say about gift set because they don't know how much time, money, time and pressure you have suffered, dear you are pure and real, so be with yourself and we are always with you 👍 👍 lots of love ❤️ ❤️ god bless you dear 🙏 🙏
Actually this explanation was not required coz ppl who trust u will never doubt on u... u are a good person so don't worry everything will be fine ♥️
I can see pain in her eyes... More power to you.. your sarah squad is with you always so don't feel sad.. we love you 🥺💗
Firstly thank you for addressing this it feels very happy thar you respect your #SarahSquad #ImpluseHustlers so much
you are an absolute amazing person and so is ur team and family my total love and respect to uncle it's insane the amount of effort parents put for us it so emotional...We understand everything that you said and we love you always thank you for addressing this and all the very best for your future adventures ❤️
Very very well explained Sarah! Thank you for being so transparent, really appreciated. Proud of you girl. 💛
I feel of you had given us the option to choose the flavour of coffee which we want in the gift box than that would be great bcoz i couldnt buy because I wanted espresso and that wasn't an option to choose so just a feedback no regrets or any negative feeling just a feedback love you Sarah and impulse ❤️❤️❤️❤️❤️❤️❤️❤️
Yes, Delhi vendors do take 1 week leave for Diwali, even the courier vendors. Trust me, Mumbai vendors are more professional than the North vendors. Mumbai vendors have transparent way of communication, even in case if delays the communicate a justifiable reason of delay unlike the vendors in the North
Sarah I am a fan and I totally understand your point too but a customer it is not accountable for what happened with you in the process of this box. As a subscriber I can understand your pain but as a customer this is not fair .
Sarah you are the best..i have been following you since your college days and the way you have been transparent, honest, loyal and at the same time sassy with the haters is just hats off..
Just keep going we are with you..
Keep up the good work 🤍🌼🥂
First of all congratulations for completing one year of Impulse, I just love your products and they worth the price you are selling them at. I am just so proud of you that you manage to bring so many variations and individuality to your brand by launching from three product to adding hot chocolate and without even compromising on the quality you have done more than enough great work this year. And please ignore the people who can't see your effort and hard work behind your products, we the real Sarah squad love you and will always support you no matter what!
i have worked in a startup for about 3 years!
i know the hustle you face during the festive season with the new launches!
dont be sad bcz of these things 😇
Hey dear..I really feel that you should grow in every way possible and kudos to your patience in explaining all the issues you have faced. The ones which have always been a part of your journey would never doubt it. I hope you are blessed with all the happiness in the world. Have a lovely Christmas n a great year for you n impulse coffees. 😊
Hey sara just keep. Smiling ... We love you..... ❤❤aur life me up. Downs atee rhete hai.
.. Soo tension nai lene kaa.... Everything will be fine... Inshallah... ❤❤
Being an entrepreneur...i can understand how it deals sometimes ..but we TRust You!Proud
All that is fine...But why are the customers supposed to pay extra for the discrepancy that happened from your side.
You have just no idea how businesses work
I have a business but I know that you can't increase the product price coz it will create controversy like this
This is not fair…. You can’t put your loses in MRP and sell them… we pay the amount for the products not your loses breakage and stuff….. it’s your responsibility to take care of everything before hand and to avoid all these… if the products are not worth the money who would want to buy them… it’s pure greed… Its not box of pyaar… I have already rejected the gift box after seeing one of the customer’s box…..
@@beautyunited6082 controversies like this come and go but if you are continuously decreasing your profit margin(or opting for losses like how she did) you're business isn't sustaining too long either. For the sole purpose of business is profit.
@@aslifeuncut9457 any and all products you buy in the market already has an added cost of the losses, breakage and any inconveniences on the way because it is a part of the business expenses and it is divided over the number of products sold. Now purchasing a product or not is completely your call even I skipped on this one but it's just unfair to hate on one like that
Very proud of you Sarah…you clarified all the things, but u have learnt a lot from this experience.. I felt that u broke down many times in the video but stay strong.. u are very transparent u explained every little detail to us and we r very proud of u for that…U go girl more power to you ❤
Impeccable explanation. She left no doubt. So transparent, love you for this. Could see the passion for your business in your eyes. Sorry that you have to go through all this during Christmas, please know you always have us by you side ❤
Being so transparent with your audience/ customer is commendable 👏 ofcourse you didn't need to but glad you did it. Hope now people will get to know the amount of hard work n brain storming needs to be done to set a business. But stay strong.. go you will go through this.. and enjoy your upcoming holiday ❤️
It is not about being transparent but she is trying to cover up what she jas done. She has put an amount of 2k when she wanted to sell the product for the highest selling price. She never gave an offer to her sarah squad and just played with there mind by placing a fake flash price. WHY SHOULD ANY OF THE AUDIENCE PAY FOR HER LOSS. WHY SHOULD HER AUDIENCE SUFFER AND PAY THIS MUCH. IT IS LALACH AND YOU ARE STILL COVERING IT UP. YOU JUST TOLD THAT THE MUMBAI MUGS AND DELHI MUGS ARE PRICE SAME WHILE MANUFACTURING THATS WHY YOU CHOSE DELHI MANUFACTURERS AND YOU ARE JUST NOT STANDING UP ON YOUR WORDS.
Are the boxes still available? I am not able to add it in my cart. It says sold out. Please let me know if I can still buy one❤
Imagine if she doesn't like a brand's product....she will make a whole video about "things I regret buying"...but her own product is so controversial🙄
This is the video things she regrets doing can't you see she explaing
She clarifies in those videos too that those products didn't worked for her and states the reason she never complains about the whole brand soo understand the difference
Hey Sarah!
There is soo much that goes into a business which all of us don't know and through this video I have totally understood that. I was also one of the customers wondering about the price displayed on the website and printed on the box. Whatever has happened, you have done a great job girllll!! 🫶✨Keep going no matter what!❤
Yesterday I was wondering in your channel for a video but this is here on the impulse coffee....No worries this is how the business went so its the lesson to learn that trust the person after taking the test n hope your company will become massive brand like u lots of love to u 😍 ( proud business woman) ♥️
These all things you should have cleared in the past before launching it. As now there's sense of doing it because the customers felt cheated... And too be specific you did clear things right now because of the controversy that happened. If it doesn't happened you would have never cleared the things..... And now you are telling your audience that this box costed alot to you so you must understand that you should be already prepared for this much costing... Now giving excuses doesn't justify you at all
Much love to you n your team! May Impulse coffees grows impulsively...
You're my perfect girl right here and it is okay to make mistakes ❤️ I am really proud of you that you are taking accountability for everything and I'm sure that you'll do much better next time.
The most important thing is that you are learning! It is not easy Sara to own a coffee brand without having a business background. I know that you are trying your best and we're proud of you!❤️❤️❤️❤️❤️ Loadssss of hugs and sloppy kissesss🥰🤗
Can you please tell detailed information about export business... if you do so I will be so grateful to you...ur information is such a unfiltered...and so on point.. thank you ❤❤
Proud of u Sarah. It's not easy to run a business. But u are handling everything. I wish u and ur team all the very best. Impulse coffe is the best coffee brand and u girl u are rocking and more power to you dear❣️
We feel proud for you please let them go u know what u r doing... how u sacrificing for your business please never mind people things💗
My hands are cold watching this video.. cannot believe u went through all the tras and yet had to face such controversy.. have never been more proud of you 😘❤️ i really wish i could help you sell everything, I did place order for both boxes when you did live launch on YT..but that's not the point..I wish and i pray all your stock sells off 🧿and may you have amazing trip and a very wonderful year ahead 🧿🧿🧿🧿🧿🧿 Merry Christmas 🎄⛄
As a follower, I'm very proud of what you have achieved at an young age, I'm your admirer but As a customer I wouldn't like to pay for company's mistakes (we understand that it's not intentional) , moreover when the product is not worth the price I'm paying for. Also a fixed percentage of rework/damage cost would be included not the whole unexpected damage cost which is an abnormal cost. This goes same for quality control cost. Hopefully these mistakes don't happen to you going forward and you earn a good profit 😊
Wish you all the good luck and fortune..hopefully your hard work will pay off throughout.
Appreciate your effort to explain the entire cycle here. Merry Christmas!
Entrepreneurship at its peak! Kudos ❤️
Proud of you Sarah❤️ and congratulations to the entire team ki itni idhar udhar k baad bhi aaplogo ne lauch nahi roka gift box ka! Merry Christmas ⛄❤️
I generally don't comment on any videos but today I have too coz I never knew that behind the process theres this much work, pressure , energy has too put .. just want to say that don't worry and relax your mind be clam your days and months have been too hectic and guys pls don't comment to harsh without knowing reality that comment at the end of the video was really distrubing .. guys if you can't appreciate the work then don't even comment bad things yes ofcourse you can suggest or give your negative review as well but there's a way too .. any ways Sara we guys love you 💜 and keep working hard as u always doo 💜
So basically we are paying for your carelessness and unprofessional attitude?
Kudos to you girl 😊 I' have just started my startup & I understand what all it takes to set up a business 💖 God bless you immensely ☺️
hi sarah
I can totally relate you , as i do owe an instagram store also . showcasing the product on website seems to be very simple to our customers bt its not and everything has a costing they dont even realise . so dont worry business have ups and downs dont pay attention to these kind of comments , i know they do affect us mentally bt at the end of the day remember one thing their is alot of powe,r love and strength in your product
Things doesn't go smoothly, it's good that you addressed the issue
You are so hardworking.. and you are doing an amazing job..loved your gift box and all your hard work shows up on the gift box..hope your business grows more and sending you lots of love and good wishes..♥️♥️♥️😘
first of all lots of love & blessings;
wishing u & ur family Merry Christmas 🎄🎁
i love watching ur Videos but i dt kw y i haven’t even subscribed to ur channel yet but if i want i will surely do it some day when my heart will want to…..
coming back to today’s video
I kw ur very very strong
& i kw u will be strong until ur last breath…that’s how strong daughters of strong women are isn’t it…?
& As far as Noor is related dt worry
Alla is watching everyone so dt feel bad
i guarantee she is jealous that what u can do she can’t & u do get hatters
when u do good people don’t like it any way & there are people who dt kw the other side ,they are the frog that live in small pond , that dt travel work hard for their dreams & keep arguing & complaining that where they live is beautiful & the rest of the world is darkness
she is one of them
So sad for her get well soon Noor
i am from mumbai but i dt live there any more or would hv definitely meet u some day
stay strong der SSQ
lots of love
No dear... Not Faridabad it's Firozabad... Firozabad is the actual hub of the Glass... And shocking thing is you can get this mug at Rs.10 😱...yes only for Rs.10 their... Anyways "All the best" for your business dear... Lot's of love n wishes for new year...🤗
Dear Sarah, I am probably not in your main TG but a regular viewer and love your overall vibe. BUT as a woman entrepreneur who has run a business for some time would like to tell you that your explanation was still skirting the main issue. Whatever be the reason, if MRP is printed on a box, putting a different pricing online(even if you think the reason is valid) and discounting it is not a good look especially for a new and upcoming business. I think scratching off the price on the box and putting a sticker would have been a better thing to do and also addressing it upfront in the launch video in a quick manner saying there were issues and it costed x but you are still bringing in at y pricing would have been more credible. Adding fuel to fire must have been the instagram explanation from your team that its for the stickers etc when you clearly mentioned in your video it's free. Infact in one of your recent videos about a week or so back you had mentioned that the giftset is discounted and I went to check and realised that the pricing was a bit off but didnt spend too much time and got out of the website. I wasnt aware of the box MRP confusion at that time, if so it definitely would have left a bad taste. You are young and have a long way to go and am sure you are spirited enough to bounce back and I wish you the very best. Put this behind you for now and have an awesome time in Switzerland?(am assuming based on the hints in your videos) Merry christmas and a happy new year.
After facing all these losses still standing also takes alot of courage🧿❤️ more and more power to you girl...
Even I don't get the impulse coffees but u are a trust worthy person.. Surely.. U took a effort to clear the controversy.. To stay transparent is kabile taareff.. Hats off ❤
2 color mugs r looking better
Your explanation on this situation is great ...definitely support you
Sarahhh I'm from faridabad and I myself am sorryyy for the experience you have with that manufacturer honestly the people here are the besttt and I've ho idea who was this lady but I myself am sorryy love you so muchh❤️😭