These need some micro switches installed so it doesn't pass the endpoints.....mine lowers,then attempts to raise until I hit the "ok" button or else it will reverse the belt on the spool...then I have to hit the "up" button so it will come back down,then hit "ok" again so it will retract properly....basically is not stopping automatically when lowering
We're sorry for the problems! This particular one can be resolved by following the pitched ceiling adjustment instructions, setting the minimum height of the TV to where the lift belt still has some tension with the arm. cdn.shopify.com/s/files/1/1190/2562/files/MOUNT-E-FD55_-_REMOTE_CONTROL_REV1.1_online_1.pdf?v=1675795472 (NOTE: Before starting the adjustment, unplug the power for about 10 seconds and then plug it back in) If it still gives you problems after this, please contact our customer support team for assistance: vivo-us.com/pages/support
Can you help please: I bought 3 of these one for each bedroom and one for the drawing room. The one in the drawing room OKAY works fine . The ones in the bedroom beep 3 times and do not move down. I am frustrated I have reset following the instructions, ie "unplugged 10 seconds, replugged, and pressed okay 6 seconds" as per the instructions but still zero: the TV won't move down. I have been trying this all day and I am very frustrated and disheartened. Please be so kind as to help. If you could just explain how to get the TV down to viewing level, that would be very helpful indeed. Thank you. John.
We're sorry this is happening! Since you're getting 3 double beeps, you likely have the previous version with the IR sensor. We would suggest first performing a belt reset as shown in this video. After this is finished, reset each mount by holding the 1 button on the remote for 5 seconds a total of 6 times while aiming at the mount's IR sensor. It should automatically retract fully, then drop down until the mount has determined the minimum height. Once that's finished, press the OK button to reactivate the mount (it will raise to the ceiling and then be ready for full operation).
@@VIVOus mine is stuck in the up position after 1 use. SO disappointing... Trying to detach my tv from the mount while stuck in the up position will be challenging. Brand new TV that hasn't been powered for the first time yet is stuck up there.. smh.
@@bmoreyella We're sorry that this has happened! It should be possible to lower the TV by removing the 3 screws shown in this video and resetting the belt. If it still does not work correctly, please contact our customer support team: vivo-us.com/pages/support
So I have the fd 70 model and I followed these instructions, however I’m unable to slide the thing forward to put the belt back into its place? How am I supposed to fix that portion if I can’t move it forward.
We're sorry the mount is giving you trouble! MOUNT-E-FD70 has a larger motor and gearbox than FD55 which is unable to slide forward as a result, so we have another video showing what to do for this model: ruclips.net/video/FolzqF1N-sU/видео.html
We're sorry the mount is having this problem! If the manual belt reset shown here does not fix it, please contact our customer support team and we'll see what we can do for you: vivo-us.com/pages/support
We're sorry the mount's been giving you so much trouble! Have you tried using the pitched ceiling instructions to set a slightly reduced movement range (just a couple degrees to make sure there's no slack in the belt)? If so, and if that still isn't working, please contact our customer support team about a possible replacement: vivo-us.com/pages/support
The mount can be reset by holding the OK button for 6 seconds. After holding the button, the arm will raise completely to the ceiling. Once it's fully raised, press the down button and allow the mount to lower completely. If this doesn't work, please contact our customer support team for further assistance: vivo-us.com/pages/support
We're sorry the mount is having this problem! Does resetting by holding the OK (center) button on the remote for at least 5 seconds help? IF not, please contact our customer support team and we'll see what we can do for you: vivo-us.com/pages/support
Mine won’t respond when I try to raise it. It will go between the two lowered memory positions and all the way lowered. But nothing happens when I press up
We're sorry the mount is having this problem! It's possible there's something wrong with the remote. Please contact our customer support team and we'll see what we can do to help: vivo-us.com/pages/support
For MOUNT-E-FD55, the motor/pulley assembly doesn't move much, but it should give just enough room to reinsert the belt into the back. For MOUNT-E-FD70 though, the motor is too large to move around, so the mount will likely have to be removed from the ceiling to open the top access panel.
@@VIVOus what do you mean open the top access panel ? Yes I have the 70. I have taken the tv down my mount is on a pitched ceiling. I put it up yesterday and it worked at first but I think i demonstrated it to much put of excitement so I had to trouble shoot the belt so your saying take the mount down ? And then open the access panel which is where ?
@@LaneBandit The access panel is on the top of the ceiling mount portion. With the mount removed from the ceiling, you'll be able to remove the 6 screws holding the panel in place, and this will allow the belt to more easily be reinstalled and secured. Since the mount is on a pitched ceiling, we would recommend following the instructions for setting the mount to work correctly with the ceiling. This will be on the first page of the remote manual: cdn.shopify.com/s/files/1/1190/2562/files/MOUNT-E-FD70_-_REMOTE_CONTROL_online.pdf?v=1603818796
Normally, this never has to be done. Sometimes a mounted TV has a balance that's slightly off from the arm's movement range, causing it to not lower 100%, or there may be a slight angle to some ceilings that have a similar effect. This can mess with the mount's position sensor, and using the instructions for pitched ceiling adjustment to raise the minimum angle a couple degrees has typically solved this and prevented further problems. The vast majority of these mounts work completely trouble free, but for any that may have a problem, we will always do what we can to help, and we are always trying to find ways to improve our designs.
We're sorry this keeps happening! After resetting the belt, do you notice any slack in the belt when the mount is fully lowered? If so, unplug the mount for 10 seconds, plug back in, and then follow the "pitched surface" instructions in the controller manual to raise the lowered angle a degree or two. Eliminating slack from the belt can help to prevent this problem from happening again. cdn.shopify.com/s/files/1/1190/2562/files/MOUNT-E-FD55_-_Remote_Control_online_2.pdf?v=1602716662
@@MrAntoniorey Normally, this never has to be done. Sometimes a mounted TV has a balance that's slightly off from the arm's movement range, causing it to not lower 100%, or there may be a slight angle to some ceilings that have a similar effect. This can mess with the mount's position sensor, and using the instructions for pitched ceiling adjustment to raise the minimum angle a couple degrees has typically solved this and prevented further problems.
These need some micro switches installed so it doesn't pass the endpoints.....mine lowers,then attempts to raise until I hit the "ok" button or else it will reverse the belt on the spool...then I have to hit the "up" button so it will come back down,then hit "ok" again so it will retract properly....basically is not stopping automatically when lowering
We're sorry for the problems! This particular one can be resolved by following the pitched ceiling adjustment instructions, setting the minimum height of the TV to where the lift belt still has some tension with the arm. cdn.shopify.com/s/files/1/1190/2562/files/MOUNT-E-FD55_-_REMOTE_CONTROL_REV1.1_online_1.pdf?v=1675795472
(NOTE: Before starting the adjustment, unplug the power for about 10 seconds and then plug it back in)
If it still gives you problems after this, please contact our customer support team for assistance: vivo-us.com/pages/support
So this mount doesn't lower the TV to a 90 degree perpendicular angle; to the ground?
No, it comes down to a minimum 75° angle from the ceiling.
Can you help please: I bought 3 of these one for each bedroom and one for the drawing room. The one in the drawing room OKAY works fine . The ones in the bedroom beep 3 times and do not move down.
I am frustrated I have reset following the instructions, ie "unplugged 10 seconds, replugged, and pressed okay 6 seconds" as per the instructions but still zero: the TV won't move down. I have been trying this all day and I am very frustrated and disheartened. Please be so kind as to help.
If you could just explain how to get the TV down to viewing level, that would be very helpful indeed. Thank you. John.
We're sorry this is happening! Since you're getting 3 double beeps, you likely have the previous version with the IR sensor. We would suggest first performing a belt reset as shown in this video.
After this is finished, reset each mount by holding the 1 button on the remote for 5 seconds a total of 6 times while aiming at the mount's IR sensor. It should automatically retract fully, then drop down until the mount has determined the minimum height. Once that's finished, press the OK button to reactivate the mount (it will raise to the ceiling and then be ready for full operation).
@@VIVOus mine is stuck in the up position after 1 use. SO disappointing... Trying to detach my tv from the mount while stuck in the up position will be challenging. Brand new TV that hasn't been powered for the first time yet is stuck up there.. smh.
@@bmoreyella We're sorry that this has happened! It should be possible to lower the TV by removing the 3 screws shown in this video and resetting the belt. If it still does not work correctly, please contact our customer support team: vivo-us.com/pages/support
@@VIVOus thank you. I will be trying it this weekend when I have time. Thanks so much.
I’m also have a similar issue but only 2 beeps. Tried the above but Notting has worked.
You should add a note to remove the cover panel to get to the top screw, took me a minute to realize it
What Martin said! Took us more that a minute to find the third screw. You DEFINITELY need to update your video!
Thank you Martin you saved the day!
So I have the fd 70 model and I followed these instructions, however I’m unable to slide the thing forward to put the belt back into its place? How am I supposed to fix that portion if I can’t move it forward.
We're sorry the mount is giving you trouble! MOUNT-E-FD70 has a larger motor and gearbox than FD55 which is unable to slide forward as a result, so we have another video showing what to do for this model: ruclips.net/video/FolzqF1N-sU/видео.html
My mount is beeping solid and stuck in the up position. What do you recommend I do?
We're sorry the mount is having this problem! If the manual belt reset shown here does not fix it, please contact our customer support team and we'll see what we can do for you: vivo-us.com/pages/support
Hi! It's the same problem I have. I already bought another device and the same thing happened.
I've had to do this a few times. I set it, it works for a while then it starts going too far again
We're sorry the mount's been giving you so much trouble! Have you tried using the pitched ceiling instructions to set a slightly reduced movement range (just a couple degrees to make sure there's no slack in the belt)? If so, and if that still isn't working, please contact our customer support team about a possible replacement: vivo-us.com/pages/support
How do I adjust the angle of the TV screen? It is more like 45-50 degrees instead of 75.
The mount can be reset by holding the OK button for 6 seconds. After holding the button, the arm will raise completely to the ceiling. Once it's fully raised, press the down button and allow the mount to lower completely. If this doesn't work, please contact our customer support team for further assistance: vivo-us.com/pages/support
Mines is stuck down not going up just beep when push button how do I correct this issue?
We're sorry the mount is having this problem! Does resetting by holding the OK (center) button on the remote for at least 5 seconds help? IF not, please contact our customer support team and we'll see what we can do for you: vivo-us.com/pages/support
Espero me pueda ayudar a resolver mi problema ya ise los pasos del video, pero sube y ya no baja
We're sorry the fix isn't working for your mount! Please contact our customer support team for assistance: vivo-us.com/pages/support
Mine won’t respond when I try to raise it. It will go between the two lowered memory positions and all the way lowered. But nothing happens when I press up
We're sorry the mount is having this problem! It's possible there's something wrong with the remote. Please contact our customer support team and we'll see what we can do to help: vivo-us.com/pages/support
So....let's say I lose the belt screws....any idea what size they are?
The screw size is M4x10mm, threaded for plastic.
I tried this it didn't fix the problem. Also when I removed the 3 screws the belt didn't come down. It took a lot of tugging.
We're sorry the mount is having problems! Please contact our customer support team and we'll see what we can do to help: vivo-us.com/pages/support
What if I can’t move the pull assembly forward
For MOUNT-E-FD55, the motor/pulley assembly doesn't move much, but it should give just enough room to reinsert the belt into the back. For MOUNT-E-FD70 though, the motor is too large to move around, so the mount will likely have to be removed from the ceiling to open the top access panel.
@@VIVOus what do you mean open the top access panel ? Yes I have the 70. I have taken the tv down my mount is on a pitched ceiling. I put it up yesterday and it worked at first but I think i demonstrated it to much put of excitement so I had to trouble shoot the belt so your saying take the mount down ? And then open the access panel which is where ?
@@LaneBandit The access panel is on the top of the ceiling mount portion. With the mount removed from the ceiling, you'll be able to remove the 6 screws holding the panel in place, and this will allow the belt to more easily be reinstalled and secured.
Since the mount is on a pitched ceiling, we would recommend following the instructions for setting the mount to work correctly with the ceiling. This will be on the first page of the remote manual: cdn.shopify.com/s/files/1/1190/2562/files/MOUNT-E-FD70_-_REMOTE_CONTROL_online.pdf?v=1603818796
Is there a video designed for the fd-70 model? That would really help
cover panel remove first? No, that's no matter!
How about designing something so this doesn’t happen? You’re making money on faulty equipment. Do better
Normally, this never has to be done. Sometimes a mounted TV has a balance that's slightly off from the arm's movement range, causing it to not lower 100%, or there may be a slight angle to some ceilings that have a similar effect. This can mess with the mount's position sensor, and using the instructions for pitched ceiling adjustment to raise the minimum angle a couple degrees has typically solved this and prevented further problems.
The vast majority of these mounts work completely trouble free, but for any that may have a problem, we will always do what we can to help, and we are always trying to find ways to improve our designs.
This product may work for a short period of time but is guaranteed to malfunction.
These mounts normally work for a very long time with no problems. Please contact us and we'll see what we can do to help: vivo-us.com/pages/support
This is at minimum a monthly thing I have to do now.
We're sorry this keeps happening! After resetting the belt, do you notice any slack in the belt when the mount is fully lowered? If so, unplug the mount for 10 seconds, plug back in, and then follow the "pitched surface" instructions in the controller manual to raise the lowered angle a degree or two. Eliminating slack from the belt can help to prevent this problem from happening again. cdn.shopify.com/s/files/1/1190/2562/files/MOUNT-E-FD55_-_Remote_Control_online_2.pdf?v=1602716662
You should never have to do this. It’s a faulty design
@@MrAntoniorey Normally, this never has to be done. Sometimes a mounted TV has a balance that's slightly off from the arm's movement range, causing it to not lower 100%, or there may be a slight angle to some ceilings that have a similar effect. This can mess with the mount's position sensor, and using the instructions for pitched ceiling adjustment to raise the minimum angle a couple degrees has typically solved this and prevented further problems.