E09 Yes! Save Your Hotel $75k

Episode 9: How Saying YES Can Save Your Hotel $75K a Year!
🎙️ Episode Title: How Saying YES Can Save Your Hotel $75,000 a Year!
🎧 Hosted by: Christine Trippi, The Wise Pineapple
🗓️ Episode Release Date: 10/21/2024
For my coconuts, bananas, and Wise Pineapples-Saying YES can save your hotel $75,000 a year! 🤑 Tune in to this powerful solo episode as we break down the three types of participants at every event and dive deep into how saying YES transforms team empowerment, reduces turnover, and leads to massive financial gains. Ready to make your front-line team love their jobs again and boost your bottom line? Then let’s get cracking! 🍍💰
Episode Summary:
In this quick and Juicy solo episode of The Yes Show, Christine Trippi, a.k.a. The Wise Pineapple, breaks down the magic of saying YES and how it can save your hotel $75,000 annually by reducing turnover and increasing job satisfaction. She kicks off with a fun analogy about the three types of participants at every event-Coconuts, Bananas, and Wise Pineapples-and how each can approach growth by choosing how you show up.
Christine emphasizes that empowered team members who confidently say YES, instead of constantly facing hard NOs, feel more valued, engaged, and satisfied in their roles. This episode outlines the financial impact of turnover, how it drains your resources, and how adopting a YES culture can directly benefit your hotel’s bottom line. From reducing turnover costs to improving customer service, Christine provides powerful facts and figures to prove that YES isn’t just a fluffy, feel-good idea-it’s a game-changing strategy for success.
🚀Your next step is to get your Yes Is the Answer free download and let it help you create a culture of YES!
-5 done for you yes scripts
-The four Yes steps
-Work out your hard nos
www.thewisepineapple.com/yesscripts
Episode Key Takeaways:
🌴 The Three Types of Participants: Coconuts (results-driven), Bananas (fun-loving), and Wise Pineapples (growth-seekers)-how you show up determines your outcome.
💼 Turnover Costs: The average cost of replacing a $15/hour associate is $6,200. Turn over just one associate per month, and you're losing $75,000 a year.
🏆 YES Culture: Empower your team to say YES and watch job satisfaction, employee retention, and service quality soar.
📉 Pandemic Impact: The aftermath of pandemic-era NOs led to a massive increase in employee dissatisfaction and turnover-now’s the time to turn that around.
📈 Leadership in Action: Reducing turnover, improving service, and ultimately boosting your bottom line all start with four simple steps to saying YES.
Next week, Christine sits down with Chris Green, author of The River Guide to Leadership and former CEO of Chesapeake Hospitality, for a deep dive into leading with heart and driving results. You don’t want to miss it! 👏
Resources Mentioned:
FREE YES Guide: www.thewisepineapple.com/yesscripts
Reference on turnover costs and employee satisfaction: Lack of recognition is the number one reason why employees leave their jobs. In fact, 66% of employees say they would leave their job if they didn't feel appreciated. Employee recognition may also counter workplace stresses that could otherwise negatively impact employee performance.
The 48 Employee Recognition Statistics to Take Note of in 2024 - SSR (selectsoftwarereviews.com)
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As for turnover costs, multiple studies, including one from the Center for American Progress, have found that the cost of replacing an employee typically ranges from 16% to 20% of their annual salary. These costs stem from recruiting, hiring, onboarding, and the lost productivity that accompanies turnover​
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