For those of you struggling. Here's what I did. First I unscrewed the lightbulb, then I put it back inside the packaging that it came in. Drove back to Best Buy and returned it. Problem solved!
Hi. We truly appreciate your engagement on our post and thank you for expressing your satisfaction upon using our WiZ devices. We are thrilled to have you in the world of WiZ!
Hi Alishieah, we do apologize if you are facing any difficulties. Please do reach out to our support team first via the in-app chat. They will be able to help you with the troubleshooting and work towards a fix.
As a tech savvy person, the steps and difficulty in setting these lights up is ridiculous. Highly recommend sticking with philips hue lights for anyone reading this.
Good day rqiao1, We do regret for any inconvenience you may have faced. Dissimilar to Zigbee devices, our Wiz product is a hubless device and runs completely on wifi. The lights are programmed to set up the required basic network configuration on its own which is meant to reduce further actions from our users, but this may depend on the router modem itself sometimes. Do reach out to our support team via the in-app chat option, and they will be glad to help you on this. To find the in-app chat simply open your WiZ app, go to the menu tab and navigate to "Chat with us" under "Support"
Hi Lavar, We do regret that you were not ablle to enjoy tthe wiz lights right away. Not to worry though, our support team is available round the clock and they would be pleased to help you connect your lights. Do reach out to them at your convenience. To find the in-app chat simply open your WiZ app, go to the menu tab and navigate to "Chat with us" under "Support" From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
It’s so frustrating after spending hours still can’t get a single bulb connected. Hell we live in 21st century and the technology is still hard barely accessible. Why can’t make it easier way to connect
hello guys. I had the same problem as you all have and tried to look around youtube to find a solution. the thing is I was trying to pair the lights turning on/off using the switch or buttom from the control ( which was never able to get the lights blue to pair) so what you need to do is plug and unplug 3 times quick the connector from the power cable to the hub and you will see ur lights gonna turn blue ready to pair and then you continue with the automatic or manual pairing. Hope it works for you too guys
Anyone reading OP's comment. They are spot on, do what they said and your lights should set to pairing mode, turning it off and on with the little button does not do it. you HAVE to unplug and plug in 3 times.
Hi there Boski, We do wish to explain on this situation for better understanding. The light reads power off and power on from switches as 'Power Stop' and 'Power Start'. When the light reads the stop and start 3 times for new lights or 5 times for used lights, it interprets it as a need to go into pairing mode. When the light does not do this, it would mean that the power did not stop immediately when the switch was turned off. You may plug out once and try the switch power cycle method again as this will refresh any current that might have sipped into the light. This commonly occurs on extension cords, and we would not recommend plugging out and in to start the pairing process as we understand the switch would already need to be on to do so and not all extension cords handle sudden surges well. If you are facing any difficulties, please do reach out to our support team for further assistance. To find the in-app chat simply open your WiZ app, go to the menu tab and navigate to "Chat with us" under "Support".
Terrible bcz I get this led strip lights and it won’t recognize without another light bulb ,why do i need to have a another light bulb to use my led strips ?
How about doing an updated version of this video for the new Wiz V2 App? The workflow is different and even your online FAQ hasn't been updated for the WIZ V2 app.
Hi there. We apologize for any inconvenient but rest assured that we are here to assist you. Kindly contact our support team so that we can better understand the situation and work on improvements. From the WiZ V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
@@WiZlightingv2 app still doesn’t work. You hit connect to light and top on the icon, it literally does nothing. At all. I click it 10 more times and waited 10 minutes just to be sure. Nope still nothing
I was getting really worried because of these comments. I wish I could post a picture but guys. Don’t give up. It works! What I did after struggling for a few minutes was I went all the way back to the home page and it said “device found!” On the home page. I clicked on the one and there you go. I had the right bulb connected in less than 60 seconds and am changing the color and everything.
Hello. Thank you so much for sharing your experience! We understand how frustrating it can be to encounter setup issues, and we appreciate you taking the time to help others. We're glad to hear that going back to the home page and clicking on the "device found" notification helped you connect your WiZ bulb in under a minute! Your tip is valuable for anyone who might face a similar issue. We're always working to improve the WiZ app and onboarding process to make it as smooth and user-friendly as possible. Your feedback is very helpful. In the future, if you run into any further problems, please don't hesitate to reach out to our dedicated support team via the application. You can reach out to us by simply tap Settings, scroll down to Help Center, and click "Start Chat." We're here to help!
2 months since your comment, but have to reply to say the same thing just happened to me. My reason for needing to do this was a new router. Nothing happened after I put the new password in, and I was thinking of uninstalling the app, then went back to the home page, and saw device found. After that it just reconnected itself and Alexa said it was connected. Way simpler than the initial set up which had been very tricky.
Hi Amanda. Thank you for leaving us a comment and providing us your experience on using the WiZ application. Rest assured that this feedback will be provided to the relevant department for further improvements. If you require any further assistance or clarification on this, please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team. Additionally, you may reach out to us via e-mail as well by dropping us an e-mail at "support@wizconnected.com".
to anyone not being able to turn them on when its shifted to V2 - RESET YOUR PHONE'S NETWORK SETTINGS AND TRY AGAIN, IVE DONE IT THRICE AND IT WORKS EVERY TIME
Hi there User. Thank you for sharing your workaround for resolving connectivity issues with our app. We appreciate your proactive approach in troubleshooting and providing assistance to other users facing similar challenges. If you have any other tips or feedback to share, please don't hesitate to reach out to our support team via the apps. Open the WiZ V2 app, tap Settings, scroll down to Help Center, and start a Live Chat. We are more than happy to assist you.
Hi, Thank you for the comment. We have a troubleshooting pairing FAQ link below for self-help options, and you can tap the “Contact us” option at the bottom of the FAQ for further assistance. signify.co/3XDUx4W Also, you can contact our support team via chat support by opening the WiZ Connected app, proceed to “Settings” and tap “Help Center”. Once you are there, you can start a live chat with our support team or via email as well, based on your convenience and preference. We look forward to resolving your pairing issues.
@@poharrisjr1 Yeah, I don't understand why they can't just work with the app. I wasted almost $70 dollars on 3 of their bulbs and now I find out they're a major security risk for hacking wifi after looking up videos to try and get them to work and shouldn't even be used for free let alone bought??
What do you do when you get stuck on 'All Done!' for 10 minutes (and my phone is connected to my Wifi network). After 10 mins of 'all done', it says there is a connection failure and i have to start the whole process again to no avail.
Someone please help me, I’ve put hours into these light and I’m just so done with this. I’m trying to pair the wiz lights to my external hotspot device to control them through my phone. They appear to pair normally then they get stuck on the loading screen: “initializing connection” after 5 to 10 minutes, they fail with a message that says “No error message received” 🙃
Hi, Your detailed review is very thoughtful and we are happy to receive all the feedback. We will definitely address your review. Please contact our support team so that we can better understand the situation and work on improvements. From the WiZ V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Hi. Thank you for your reply. About this, we would suggest for you to contact our support team for us to investigate more regarding your issue. Please get in touch with us from the WiZ V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support. Our support team will be happy to assist you further.
Hi there, we do apologize for any inconvenience, but we are here to help. Please do reach out to our support team, and we will be happy to assist with the pairing.
I have 2 white/yellow Wiz bulbs and a colour Wiz strip. They've been working for many months, and now the bulb next to my bed has stopped working. The app can't find it automatically, and I can't manually pair because the is no Wiz wifi network showing in the list of SSIDs. I've also tried disabling 5GHz on my router, same lack of result. What a piece of crap. The damn thing needs a force reset button, since flicking the power 5 times doesn't work. With the flicking power on/off, sometimes the yellow pulses on/off and sometimes the white pulses on/off -- neither works for auto or manual pairing.
Hi. We're truly sorry to hear about the trouble you're experiencing with your Wiz bulbs and strip. It's disheartening to learn that after months of reliable service, one of your bulbs has suddenly stopped working, and we completely understand your frustration. We'd like to assist you in resolving this issue promptly thus please reach out to our support team via the apps for assistance on this matter. You can reach out by open the WiZ V2 app, tap Settings, scroll down to Help Center, and start a Live Chat. We look forward to hearing from you and we hope to serve you soon.
Hi User. Thank you for sharing your experience and the workaround that worked for you. We're sorry to hear that you experienced frustration with our product, but we're glad to hear that reinserting the bulb resolved the issue for you. Your feedback is valuable to us, and we'll certainly take it into account as we continue to improve our products and services. If you encounter any further issues, please reach out to our support team via the apps. Open your WiZ Connected application, navigate to "Settings," and select "Help Center." From there, you can initiate a live chat with our support team or reach out via email (support@wizconnected.com), depending on your convenience and preference. We eagerly await your contact and are optimistic about the opportunity to assist you soon.
Hi there Alejandro, We are glad to hear everything is working now. We do encourage reaching out to our 24/7 support team for any technical difficulties. To get in touch with us, please navigate to the Settings menu and select Help Center. From here you will be able to initiate a Live Chat Support.
Hi, Thank you for writing us a comment on our post. There was a recent update, but to understand your query better and to provide you a better clarification, please reach out to us from the in-app chat by going to (Settings > Help Center > Live Chat). Additionally, you may reach out to us via e-mail as well by dropping us an e-mail at "support@wizconnected.com". We hope to hear from you soon.
Is it safe and secure to give the same Wi-Fi password to Wiz app as I also do online purchases with Debit card, Credit card and UPI with the same Wi-Fi connected laptop and mobile phone?
Hi, Thank you for leaving us a comment on our post. If you are constantly having the prompt to add a new device, but you do not have any devices to be paired, please reach out to our support team from the in-app chat by going to (Settings > Help Center > Live Chat) for immediate assistance on this. We look forward to assisting you on this issue as soon as possible.
Is it safe and secure to share same wifi password to WIZ app as the same wifi password is also linked with laptop and smartphone for connecting the internet to do online purchases via Cards and UPI
Can someone help me?I have the RGB E14 Bulb.I wanted to put in my bedroom,but first i wanted to try if itd fit in my bathroom,because i had no idea what type of bulb should i buy for that lamp.I olny turn on once,then turn it off an unsrew the bulb.I try to put it in my bedroom but i cant even turn on manualy the bulb. Puting it first to the bathroom could mess up my light bulb?How can i fix it?i cant reset by turn it on5*times because it doesnt even turn on.Pls help.
Hi there چيچي, This error you are receiving usually means that the device did not establish a connection with our server and further troubleshooting would be needed to identify the cause. Do reach out to our support team via the in-app chat option, and they will be glad to help you on this. To find the in-app chat simply open your WiZ app, go to the menu tab and navigate to "Chat with us" under "Support" From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Ok, here’s the fix. Uninstall the WIX app, and then reinstall it. Almost all electronics work when you reset everything. B I had a previous light setup and it wouldn’t allow me to install additional lights. So one i reinstalled it, it easily picked up my new lights. You have to turn it off and on 3 times for new lights until it flashes blue. Once it flashes purple, continue with the set up process. If you had lights previously, you will have to turn it off and on 5 times for it to flash blue. Then continue when it flashes purple.
Hello. Thank you for sharing your troubleshooting steps. We appreciate your willingness to help other users by sharing your solution. We're aware of the setup challenges some users face, and we're continually working to improve the process. Your feedback will help us identify areas for improvement. If you continue to experience issues, please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team.
Hi there Iton, The light does come with a bluetooth chip however currently the bluetooth in the light helps to improve the pairing process only. For the moment, the WiZ devices do require a 2.4GHz WPA2 network(router dependant) in order to pair and function. We are however researching other pairing methods which may further utilize the Bluetooth chip in the light in the coming future.
Hi. Thank you for leaving us a comment on our post. The WiZ Connected devices that is used to paired to your WiZ home via the WiZ application must use a 2.4GHz Wi-Fi, on either 802.11 b, g or n wireless standard. For more clarification on this, kindly refer to the FAQ below. signify.co/3yXjwYI We appreciate your suggestion on the pairing alternative using just a Bluetooth connection, and this information will be passed on to the relevant department for future improvements. We hope this helps!
Hi Aiyzel, We do apologize if any inconvenience was caused. Regards to this, do reach out to our support team via the in-app chat option, and they will be glad to help you with any technical difficulties you may be facing. To find the in-app chat simply open your WiZ app, go to the menu tab and navigate to "Chat with us" under "Support" From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Hi, We appreciate you taking the time to share your experience. Please contact our support team, as we would like to better understand the situation and assist you further. To get in touch with us, please navigate to the Settings menu and select Help Center. From here you will be able to initiate a Live Chat Support.
to reconect a second time with the light for example when i switch home wifi i get some problems, the wiz network simply doesnt apear to me and my light doesnt blink blue or red
Hi. Thank you for informing us regarding this. For us to assist you, kindly contact our support team so that we can better understand the situation and work on improvements. From the WiZ V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
mine are flashing different colours for some reason and is taking hours too connect, really regret buying this and its very expensive. its flashing red instead of purple and white and the wiz wifi is not showing up.
This stuff is poorly engineered garbage. Like most of the comments here, I've spent hours and hours trying to connect ONE BULB. (I have 3) My conclusion is they are a rip-off off of someone else's tech and changed just enough so they don't get sued. I called WIZ today and they said that you CANNOT talk to a live tech support agent- you must work through the app, the same app proven itself to be $hit, so what are the chances it will solve your connection problem using it AGAIN by accessing a tech support bot? ZERO. My bulbs are going right in the garbage and I'm changing to try WYZE bulbs. (The company they probably ripped off)
Hi there Mark, We do apologize for any inconvenience this may have caused. We believe you had contacted our Signify general hotline. While they are able to assist you with basic information, they would recommend you to reach out to the WiZ support channel that can be done through the in-app chat option. This in-app chat support is a live interaction and through our support team it will be possible to troubleshoot and fix the situation you are experiencing. We are available round the clock and do recommend reaching out to us immediately for any technical difficulties. To get in touch with us, please select Settings, followed by Help Center and you will be provided the option to initiate a Live Chat Support.
Hi Muhamad Farhan, We are sorry to hear about the inconveneince you are facing with the WiZ device. Our support team is available round the clock and will be happy to assist you further on the situation. Please get in touch with us from the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Not sure if this will help anyone or not, but I'm assuming that the wifi antenna inside the bulb is not that great at picking up the signals, I ended up tilting my light fixture towards the general direction of the wifi router and setting it up like that, once connected it seems to be able to pickup the wifi signal properly even if I let go of the light fixture to hang as it usually does.
Hi there, please do reach out to us as we will be happy to review this situation further. From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Hi, we thank you for reaching out to us. The WiZ App language would follow the phone default language. If your app is not doing this for you, please do reach out to us. You can email us at: support@wizconnected.com, as we would like to gather further details regards to your situation.
Hi there nandang, At the moment, the Bluetooth will help to enhance the signal when pairing to Wifi, but there is no bluetooth pairing option at the moment. We are however actively working on this and do hope to make it available very soon.
@@WiZlighting yes pls. I already buy these Philips smart light. I bought these because it has bluetooth logo so i think i can connect to it without wifi. Pls update sooner thank you
We hear you and definitely look forward to having it available for you soon. For the meantime Nandang, if you don't have home wifi but have 2 phones and one of them has data and can provide hotspot, you can reach out to our support team to check how you can do hotspot pairing. This is not recommended for long term use and will still limit what you can do but with our Schedule feature, you can still automate our Wizlights to a point of daily functionality. From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Hi, We are sorry to hear that the pairing is not going smoothly for you. At your convenience, please do reach out to our support team and we will be happy to assist further with the pairing. From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Hi there Ismail, we are truly sorry for the experience you had. There are further test we can try besides restarting the devices. Please do reach back to us via the support channel as we would like to discuss further on this.
Hi there DOZI, We were not able to confirm the situation based on the comment however if you are facing any technical difficulties, please do reach out to our support team, and they will be glad to help you. To find the in-app chat simply open your WiZ app, go to the menu tab and navigate to "Chat with us" under "Support"
Hi. We apologize for the inconvenience you're experiencing with your device. We understand how frustrating it can be when pairing doesn't work as expected. We have a troubleshooting pairing FAQ link below for self-help options, and you can tap the “Contact us” option at the bottom of the FAQ for further assistance. signify.co/3zbqwRD Also, you can contact our support team via chat support by opening the WiZ Connected app, proceed to “Settings” and tap “Help Center”. Once you are there, you can start a live chat with our support team or via email as well, based on your convenience and preference. We look forward to resolving your pairing issues.
not working at all after disconnectet from wifi just garbage and going to throw them in the bin when its just to complikated when nothing is working unless they actually show a person doing this and it should have been bluetooth instead of wifi
Hi there, We apologize if you had experienced any difficulties. Our support team is available round the clock and will be glad to help you through it. Please do reach out to them at your convenience. To find the in-app chat simply open your WiZ app, go to the menu tab and navigate to "Chat with us" under "Support" From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Lights were working fine and then started acting up so I decided to 'reconnect' them. I was able to reconnect them, only to have them fail that same day (light started blinking). I tried to connect it again, doesn't work, tried to manually connect, nope doesn't work neither, reset my router and my phone, nope, stupid light just keeps blinking. Not buying this brand anymore, I'll go with something else next time.
Hi Darkon. Your comment is much appreciated and we would like to apologize if the light constantly blinks even when trying to pair the light multiple times. We do have a pairing troubleshooting FAQ link below for self-help options and you can tap the "Contact us" option at the bottom of the FAQ for further assistance. signify.co/43ZHjlx Additionally, you may reach out to our support team via chat support as well by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team or by e-mail as well, based on your convenience and preference. We look forward to resolving your pairing issues.
Hi there, thank you for your comment. Pertaining to your inquiry, kindly use your Wi-Fi password for the manual pairing. For more information, kindly contact our support team for us to assist you further. Hope this clarifies your inquiry.
I don’t understand why you can’t just have it like Lego Mario, with Lego Mario there is a Bluetooth button ON THE PRODUCT if you click it while you are in the easy to navigate app, it will connect in seconds, then you can do whatever you want with it. With this dumb product, you have to connect it to wifi, open the really confusing app, hold the ONE button so you can do something (I never got that far because it sucks) click it 5 more times, connect your mobile device to 69 different wifi local broadcast network stuff, so that the lights can flash, blue, red, purple. In a nutshell: why does it have to be SO CONFUSING. 1/10 product stick with other companies.
Hi there, we do thank you for your feedback. We do want to assure you that we are looking into the possibility of Bluetooth pairing, and we do hope this will be something we can offer in the coming future. At the moment though, in place of a Bridge device, the WiZ app and devices communicate through the cloud server and does require wifi which in turn allows the possibility to control from multiple mobile devices and from any location. For any technical difficulties, please do feel free to reach out to us, and we will be happy to assist you further. From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Hi there Carmen Serna, We thank you for reaching out to us. In the manual pairing process, once you have click on the Wizconfig_XXXX, you will need to key-in the network name and password manually in the WiZ app pairing wizard. Hope this helps, but please do feel free to reach out to our support team via the in-app chat if further assistance is needed.
Hi. Thank you for informing us regarding this. For us to assist you, kindly contact our support team so that we can better understand the situation and work on improvements. From the WiZ V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Hi there Brandon, Thank you for reaching out to us. We were not able to confirm the situation but if you are indeed facing any difficulties, please do reach out to our support team, and they will be happy to guide you through it. To find the in-app chat simply open your WiZ app, go to the menu tab and navigate to "Chat with us" under "Support" From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Hi there, thanks for reaching out! We're here to help. For more personalized assistance with this issue, please send us a direct message. We're eager to hear from you and resolve any concerns you may have.
Hi there, at the moment, the lights require a 2.4GHz WPA 2 network to function. We are always improving and do thank you for your suggestion and look forward to meeting your needs.
I'm pretty sure it's setting up a WiFi hotspot on the plug so that the phone can connect to it to communicate. I'm saying this is very easy over Bluetooth LE and a lot of WiFi radio options come with a BLE radio. The primary goal is likely to transmit the WiFi 2.4GHZ username/password inputs to the plug so it can connect to the primary network and interface with the cloud.
Hi there STARZ, For the LED strip the pairing process is indeed a little different. It will have a controller with a button and holding that down for a few seconds will make it pulse and go into pairing mode. As for the pairing itself, you can select Lights category if you are on the V1 app and for V2, there is an option for LED strip directly.
Hi, We thank you for bringing this to our attention. Please do reach out to our support team as we would like to understand and review this situation further. From the WiZ V2, press on Settings, scroll down, and click on Help Center, and from here you will be able to initiate a Live Chat Support.
This is BULLSHIT. The bulb needs to be able to connect to your Wifi which is compeltely stupid. Philips bulbs connect to the app via bluetooth in less than 30 seconds, without the need to allow the app to access your own wifi.
Thanks for the comment! We're constantly working to improve, so your feedback is valuable. If you have any specific suggestions or need help with anything, our DMs are open!
Hi Kabir. Thank you for the updated comment on our post, and we would like learn more about the issue you faced when using the WiZ Connected devices or the WiZ application. To do so, please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team. We look forward to resolving your issues soon.
Hi there hotelgpw, We do regret any inconvenience you may have faced due to this. Do reach out to our support team via the in-app chat option, and they will be glad to help you on this. To find the in-app chat simply open your WiZ app, go to the menu tab and navigate to "Chat with us" under "Support"
Hi there. Thank you for your comment. We apologize for the inconvenience you've faced with the app force closing and loading issues. This is not the experience we want for our users, and we're committed to resolving these issues. To assist you more effectively, could you please reach out to our support team via the apps for urgent assistance on this matter. Simply tap Settings, scroll down to Help Center, and click "Start Chat." We're here to help!
Hi. We're truly sorry to hear that you haven't had a good experience with our app. Your feedback is important to us, and we want to understand what went wrong. Thus, kindly reach out to our support team for us to understand better your feedback. Go to your WiZ app, go to the menu tab and navigate to "Chat with us" under "Support" From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support. Menu tab > Support > Chat with us
Hi there, We do apologize for any inconvenience. Please do reach out to us at your convenience, and we will be happy to assist you further. We have shared the details of reaching us through the other comment we had received from you.
Hi there. Thank you for leaving us a comment and you may refer to the pairing troubleshooting FAQ link below for more self-help options regarding your pairing issue. signify.co/42ZWniS Additionally, you may tap the "Contact us" option at the bottom of the FAQ if you would like to contact us directly for immediate assistance. We look forward in assisting you to pair your lights to your WiZ home.
Hi there. Great to hear that you have already fixed your issue. Feel free to reach out to our support team if you have any other concern or feedback. Open the WiZ V2 app, tap Settings, scroll down to Help Center, and start a Live Chat. We look forward to hearing from you, and we hope to serve you soon.
Hi Omar, we are sorry to hear about your situation but we can help. At your convenience, please get in touch with us from the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Hi Kabir. Thank you for leaving us a comment on our post, and we truly understand your frustrations in not being able to pair your lights to your WiZ home. We do have a pairing troubleshooting FAQ link below for self-help options, and you can tap the "Contact us" option at the bottom of the FAQ for further assistance. signify.co/3TBJrfl Additionally, you may reach out to our support team via chat support as well by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team. We look forward to resolving your pairing issues.
Hi there, thank you for your comment. To locate the Mac Address, access the settings in the V2 apps after successfully pairing the light. For additional details, refer to our support team through the apps by navigating to Settings > Help Center > Live Chat.
i have 2 connected gu10 lightbulbs connected, i buy 3rd one and this shit cant connect, pure garbage, i was lightswitching my switch for hours like moron and no succes
Hi there, We do apologize if you are facing any difficulty but we will be happy to help you. Please get in touch with us from the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support. Our support team will be happy to assist you further.
Why is your company so crap? i’m going to steal all products i see of yours. since you think wasting my time is ok. or hmm i’m sure Chicago Police would respond fast to theft of lightbulbs all the time lol
Good day Mundi, we are sorry to hear that you are having difficulties with the Wizlight. Do reach out to our support team via the in-app chat option, and they will be glad to help you and fix this.
Good day Richard. We would like to assure you that we do constantly update the app for better performance and user-friendliness. There are of course sometimes situations that are out of our control that can lead to a technical difficulty. These types of situations are very case to case basis and will need to be reviewed by our support team. They are always ready to help you out, and they would of course see to it that you end up with a solution. Not meaning to sound repetitive, but we do genuinely apologize if any inconvenience was caused.
Hi there, We do apologize for any inconvenience you may be experiencing. We do seek your assistance to reach back to us via the support channel or email us at support@wizconnected.com, as we will be happy to review your conversation with our support team and provide you further assistance.
Hi there Arnold, we do apologize if you are experiencing any technical difficulties. Our support team is available round the clock and will be happy to assist you troubleshoot this. Please get in touch with us from the WiZ V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support. Our support team will be happy to assist you further.
Hi there, we're sorry to hear about the difficulties you're facing. We understand the frustration, and we'd like to help resolve this issue for you. Please reach out to our support team via the apps or email (support@wizconnected.com) so that we can assist you in a timely manner. For WiZ V2 users: Get Live Chat support directly from your app! Simply tap Settings, scroll down to Help Center, and click "Start Chat."
Absolute rubbish, these lights were on a half price sale and i can see why now. They are going back for a refund. Shame they don't even pair on my Smartlife App.
Hi, We are sorry to hear that the pairing is not going smoothly for you. At your convenience, please do reach out to our support team and we will be happy to assist further with the pairing. From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Hi there, We thank you for your feedback and want to assure you that further improvements and enhancements are on the way. If you require any assistance for the meantime, please do reach out to our support team(Settings > Help Center > Live Chat), and we will be happy to help.
Hi there, we've carefully reviewed your previous comments and would be more than happy to assist you further. Please send us a direct message so we can provide you with personalized support. Thanks for reaching out!
Hola usuario. Gracias por tomarse el tiempo de compartir su experiencia con nuestro producto. Lamentamos mucho los problemas de conectividad que haya encontrado. Sus comentarios son importantes para nosotros y apreciamos su honestidad. Nos gustaría investigar más a fondo, por lo que le agradeceríamos mucho que se comunicara con nuestro equipo de soporte a través de las aplicaciones o por correo electrónico (support@wizconnected.com) para que solucionemos el problema por usted. Estamos deseando poder ayudarle. Para comunicarse con nosotros, simplemente vaya a sus aplicaciones V2 y simplemente toque Configuración, desplácese hacia abajo hasta el Centro de ayuda y haga clic en "Iniciar chat".
For those of you struggling. Here's what I did. First I unscrewed the lightbulb, then I put it back inside the packaging that it came in. Drove back to Best Buy and returned it. Problem solved!
🤣
😂😂😂
Best
Hi.
We truly appreciate your engagement on our post and thank you for expressing your satisfaction upon using our WiZ devices.
We are thrilled to have you in the world of WiZ!
😂😂😂😂
Stupid lights haven’t worked for months now
Same it’s so bad the app is just garbage
Use genie
Literally same I thought I did something wrong
Same
time for app to have update
It’s seems like most of us are having the same problems so I would say this is a lesson learned to not buy LED strips that control by Wiz anymore.
Hi Alishieah, we do apologize if you are facing any difficulties. Please do reach out to our support team first via the in-app chat. They will be able to help you with the troubleshooting and work towards a fix.
Agreed.
Pull the power cable out while it is on, then start again. Worked for me after an hour of watching tutorials etc.
@@benjaminkristensen3462 you rock
@@benjaminkristensen3462 You are amazing, it worked. I was ready to return back to the shop.
As a tech savvy person, the steps and difficulty in setting these lights up is ridiculous. Highly recommend sticking with philips hue lights for anyone reading this.
Good day rqiao1,
We do regret for any inconvenience you may have faced. Dissimilar to Zigbee devices, our Wiz product is a hubless device and runs completely on wifi. The lights are programmed to set up the required basic network configuration on its own which is meant to reduce further actions from our users, but this may depend on the router modem itself sometimes.
Do reach out to our support team via the in-app chat option, and they will be glad to help you on this. To find the in-app chat simply open your WiZ app, go to the menu tab and navigate to "Chat with us" under "Support"
@@WiZlighting they dont connect at all
Hi Lavar,
We do regret that you were not ablle to enjoy tthe wiz lights right away. Not to worry though, our support team is available round the clock and they would be pleased to help you connect your lights. Do reach out to them at your convenience. To find the in-app chat simply open your WiZ app, go to the menu tab and navigate to "Chat with us" under "Support"
From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
These things are dogshit waste of 100$
These lights do not connect, by the comments I’m not alone either!!
It’s so frustrating after spending hours still can’t get a single bulb connected. Hell we live in 21st century and the technology is still hard barely accessible. Why can’t make it easier way to connect
hello guys. I had the same problem as you all have and tried to look around youtube to find a solution. the thing is I was trying to pair the lights turning on/off using the switch or buttom from the control ( which was never able to get the lights blue to pair) so what you need to do is plug and unplug 3 times quick the connector from the power cable to the hub and you will see ur lights gonna turn blue ready to pair and then you continue with the automatic or manual pairing. Hope it works for you too guys
omg your comment saved my life thank you so much
OMG... Why don't they explain this anywhere. Spent 2 hours trying to figure this out.
Thanks so much!!
Anyone reading OP's comment. They are spot on, do what they said and your lights should set to pairing mode, turning it off and on with the little button does not do it. you HAVE to unplug and plug in 3 times.
Hi there Boski,
We do wish to explain on this situation for better understanding. The light reads power off and power on from switches as 'Power Stop' and 'Power Start'. When the light reads the stop and start 3 times for new lights or 5 times for used lights, it interprets it as a need to go into pairing mode.
When the light does not do this, it would mean that the power did not stop immediately when the switch was turned off. You may plug out once and try the switch power cycle method again as this will refresh any current that might have sipped into the light. This commonly occurs on extension cords, and we would not recommend plugging out and in to start the pairing process as we understand the switch would already need to be on to do so and not all extension cords handle sudden surges well.
If you are facing any difficulties, please do reach out to our support team for further assistance. To find the in-app chat simply open your WiZ app, go to the menu tab and navigate to "Chat with us" under "Support".
Terrible bcz I get this led strip lights and it won’t recognize without another light bulb ,why do i need to have a another light bulb to use my led strips ?
How about doing an updated version of this video for the new Wiz V2 App? The workflow is different and even your online FAQ hasn't been updated for the WIZ V2 app.
Hi there. We apologize for any inconvenient but rest assured that we are here to assist you. Kindly contact our support team so that we can better understand the situation and work on improvements.
From the WiZ V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
@@WiZlightingv2 app still doesn’t work. You hit connect to light and top on the icon, it literally does nothing. At all. I click it 10 more times and waited 10 minutes just to be sure. Nope still nothing
I was getting really worried because of these comments. I wish I could post a picture but guys. Don’t give up. It works!
What I did after struggling for a few minutes was I went all the way back to the home page and it said “device found!” On the home page. I clicked on the one and there you go. I had the right bulb connected in less than 60 seconds and am changing the color and everything.
Hello.
Thank you so much for sharing your experience! We understand how frustrating it can be to encounter setup issues, and we appreciate you taking the time to help others.
We're glad to hear that going back to the home page and clicking on the "device found" notification helped you connect your WiZ bulb in under a minute! Your tip is valuable for anyone who might face a similar issue.
We're always working to improve the WiZ app and onboarding process to make it as smooth and user-friendly as possible. Your feedback is very helpful.
In the future, if you run into any further problems, please don't hesitate to reach out to our dedicated support team via the application. You can reach out to us by simply tap Settings, scroll down to Help Center, and click "Start Chat." We're here to help!
2 months since your comment, but have to reply to say the same thing just happened to me. My reason for needing to do this was a new router. Nothing happened after I put the new password in, and I was thinking of uninstalling the app, then went back to the home page, and saw device found. After that it just reconnected itself and Alexa said it was connected. Way simpler than the initial set up which had been very tricky.
Hi Amanda.
Thank you for leaving us a comment and providing us your experience on using the WiZ application.
Rest assured that this feedback will be provided to the relevant department for further improvements.
If you require any further assistance or clarification on this, please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team.
Additionally, you may reach out to us via e-mail as well by dropping us an e-mail at "support@wizconnected.com".
to anyone not being able to turn them on when its shifted to V2 - RESET YOUR PHONE'S NETWORK SETTINGS AND TRY AGAIN, IVE DONE IT THRICE AND IT WORKS EVERY TIME
Hi there User.
Thank you for sharing your workaround for resolving connectivity issues with our app. We appreciate your proactive approach in troubleshooting and providing assistance to other users facing similar challenges.
If you have any other tips or feedback to share, please don't hesitate to reach out to our support team via the apps. Open the WiZ V2 app, tap Settings, scroll down to Help Center, and start a Live Chat. We are more than happy to assist you.
THANK YOU SO MUCH I WAS SO FRUSTRATED
i'm convinced this could be used as a form of torture
Hi,
Thank you for the comment. We have a troubleshooting pairing FAQ link below for self-help options, and you can tap the “Contact us” option at the bottom of the FAQ for further assistance.
signify.co/3XDUx4W
Also, you can contact our support team via chat support by opening the WiZ Connected app, proceed to “Settings” and tap “Help Center”. Once you are there, you can start a live chat with our support team or via email as well, based on your convenience and preference.
We look forward to resolving your pairing issues.
Done everything, tried everything... Never get the popup.. Always stops at 75% and says it couldnt connect to it's own wifi.. :/
Same issue. Won’t connect to WiFi.
@@poharrisjr1 Yeah, I don't understand why they can't just work with the app. I wasted almost $70 dollars on 3 of their bulbs and now I find out they're a major security risk for hacking wifi after looking up videos to try and get them to work and shouldn't even be used for free let alone bought??
@@revfastnobrevnobfast557 9
What do you do when you get stuck on 'All Done!' for 10 minutes (and my phone is connected to my Wifi network). After 10 mins of 'all done', it says there is a connection failure and i have to start the whole process again to no avail.
hey, did it got solved?
Someone please help me, I’ve put hours into these light and I’m just so done with this. I’m trying to pair the wiz lights to my external hotspot device to control them through my phone. They appear to pair normally then they get stuck on the loading screen: “initializing connection” after 5 to 10 minutes, they fail with a message that says “No error message received” 🙃
Same here
Yep same here - these are crap...
same
Have to be honest it was frustrating trying to connect but it works eventually. Had to manually pair each!! Also make sure you have the new app!!
Hi,
Your detailed review is very thoughtful and we are happy to receive all the feedback. We will definitely address your review. Please contact our support team so that we can better understand the situation and work on improvements.
From the WiZ V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Hi. Thank you for your reply. About this, we would suggest for you to contact our support team for us to investigate more regarding your issue.
Please get in touch with us from the WiZ V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support. Our support team will be happy to assist you further.
The real problem is what happens once you hit "All Done!"
The bulbs need upgraded Bluetooth connection receivers. They’re not popping up on my phone at all.
Hi there, we do apologize for any inconvenience, but we are here to help. Please do reach out to our support team, and we will be happy to assist with the pairing.
So you can use this light without wifi and internet?
I’ve been stressing and crying over this light for an hour after finally getting to connect the buttons do absolutely nothing nothing changes
Hi! Thanks for your feedback. Need help? Our 24/7 support's a tap away via WiZ V2's Help Center (Settings > Live Chat). We're here to assist!
I have 2 white/yellow Wiz bulbs and a colour Wiz strip. They've been working for many months, and now the bulb next to my bed has stopped working. The app can't find it automatically, and I can't manually pair because the is no Wiz wifi network showing in the list of SSIDs. I've also tried disabling 5GHz on my router, same lack of result. What a piece of crap. The damn thing needs a force reset button, since flicking the power 5 times doesn't work. With the flicking power on/off, sometimes the yellow pulses on/off and sometimes the white pulses on/off -- neither works for auto or manual pairing.
Hi.
We're truly sorry to hear about the trouble you're experiencing with your Wiz bulbs and strip. It's disheartening to learn that after months of reliable service, one of your bulbs has suddenly stopped working, and we completely understand your frustration.
We'd like to assist you in resolving this issue promptly thus please reach out to our support team via the apps for assistance on this matter. You can reach out by open the WiZ V2 app, tap Settings, scroll down to Help Center, and start a Live Chat.
We look forward to hearing from you and we hope to serve you soon.
Remove and put the bulb again in the socket..thats what worked for me after being annoyed for hours
Hi User.
Thank you for sharing your experience and the workaround that worked for you. We're sorry to hear that you experienced frustration with our product, but we're glad to hear that reinserting the bulb resolved the issue for you.
Your feedback is valuable to us, and we'll certainly take it into account as we continue to improve our products and services. If you encounter any further issues, please reach out to our support team via the apps. Open your WiZ Connected application, navigate to "Settings," and select "Help Center." From there, you can initiate a live chat with our support team or reach out via email (support@wizconnected.com), depending on your convenience and preference.
We eagerly await your contact and are optimistic about the opportunity to assist you soon.
Yeah i don’t get the Manuel pairing option. I see more people not having success with this than the opposite. Probably trash
After a month The month the light would not change or anything it stopped working for me
For all the People doesnt work the tutorial o the "Quick setup" in the instructions only pull off the power cable from controller, its worked for me
Hi there Alejandro,
We are glad to hear everything is working now. We do encourage reaching out to our 24/7 support team for any technical difficulties. To get in touch with us, please navigate to the Settings menu and select Help Center. From here you will be able to initiate a Live Chat Support.
@@WiZlighting"24/7" dude yalls only 24/7 agent is the fucking ai
Did you guys update the app or something ?
Hi,
Thank you for writing us a comment on our post.
There was a recent update, but to understand your query better and to provide you a better clarification, please reach out to us from the in-app chat by going to (Settings > Help Center > Live Chat).
Additionally, you may reach out to us via e-mail as well by dropping us an e-mail at "support@wizconnected.com".
We hope to hear from you soon.
Is it safe and secure to give the same Wi-Fi password to Wiz app as I also do online purchases with Debit card, Credit card and UPI with the same Wi-Fi connected laptop and mobile phone?
Im having a big problem it says that no device found but if there was really no Devin how did it know
Hi,
Thank you for leaving us a comment on our post.
If you are constantly having the prompt to add a new device, but you do not have any devices to be paired, please reach out to our support team from the in-app chat by going to (Settings > Help Center > Live Chat) for immediate assistance on this.
We look forward to assisting you on this issue as soon as possible.
So Internet is required to register it .
I get stuck on the first part I connect to the lights then I go back to the app and nothing changes
Same. 2 of mine worked fine but the 3rd time is doing what you said. Ever get it fixed? Reinstall app maybe?
Is it safe and secure to share same wifi password to WIZ app as the same wifi password is also linked with laptop and smartphone for connecting the internet to do online purchases via Cards and UPI
Can someone help me?I have the RGB E14 Bulb.I wanted to put in my bedroom,but first i wanted to try if itd fit in my bathroom,because i had no idea what type of bulb should i buy for that lamp.I olny turn on once,then turn it off an unsrew the bulb.I try to put it in my bedroom but i cant even turn on manualy the bulb. Puting it first to the bathroom could mess up my light bulb?How can i fix it?i cant reset by turn it on5*times because it doesnt even turn on.Pls help.
It says missing MQTT certificate??, What does that mean and how can I solve it??
Hi there چيچي,
This error you are receiving usually means that the device did not establish a connection with our server and further troubleshooting would be needed to identify the cause. Do reach out to our support team via the in-app chat option, and they will be glad to help you on this. To find the in-app chat simply open your WiZ app, go to the menu tab and navigate to "Chat with us" under "Support"
From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Ok, here’s the fix. Uninstall the WIX app, and then reinstall it. Almost all electronics work when you reset everything. B
I had a previous light setup and it wouldn’t allow me to install additional lights. So one i reinstalled it, it easily picked up my new lights. You have to turn it off and on 3 times for new lights until it flashes blue. Once it flashes purple, continue with the set up process.
If you had lights previously, you will have to turn it off and on 5 times for it to flash blue. Then continue when it flashes purple.
Hello.
Thank you for sharing your troubleshooting steps. We appreciate your willingness to help other users by sharing your solution.
We're aware of the setup challenges some users face, and we're continually working to improve the process. Your feedback will help us identify areas for improvement.
If you continue to experience issues, please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team.
Able to connect to wifi.. after 3 days, it does not work anymore.. fail in pairing step
I was trying my best but I did it and it's chep
Does this bulb come with bluetooth or not? And is it router dependant?
Hi there Iton,
The light does come with a bluetooth chip however currently the bluetooth in the light helps to improve the pairing process only. For the moment, the WiZ devices do require a 2.4GHz WPA2 network(router dependant) in order to pair and function. We are however researching other pairing methods which may further utilize the Bluetooth chip in the light in the coming future.
Why does it only connect through Wi-Fi first. Why can I not just comment through Bluetooth straight to the light?
Hi.
Thank you for leaving us a comment on our post.
The WiZ Connected devices that is used to paired to your WiZ home via the WiZ application must use a 2.4GHz Wi-Fi, on either 802.11 b, g or n wireless standard. For more clarification on this, kindly refer to the FAQ below.
signify.co/3yXjwYI
We appreciate your suggestion on the pairing alternative using just a Bluetooth connection, and this information will be passed on to the relevant department for future improvements.
We hope this helps!
These lights never connect. Manual pairing doesn’t work. Nice to see these lights are just horrible
Hi Aiyzel,
We do apologize if any inconvenience was caused. Regards to this, do reach out to our support team via the in-app chat option, and they will be glad to help you with any technical difficulties you may be facing. To find the in-app chat simply open your WiZ app, go to the menu tab and navigate to "Chat with us" under "Support"
From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Is it safe to give the same Wi-Fi password to Wiz app as I also do online purchases with cards and UPI with the same Wi-Fi connected Pcs and phones?
Hi,
We appreciate you taking the time to share your experience. Please contact our support team, as we would like to better understand the situation and assist you further.
To get in touch with us, please navigate to the Settings menu and select Help Center. From here you will be able to initiate a Live Chat Support.
to reconect a second time with the light for example when i switch home wifi i get some problems, the wiz network simply doesnt apear to me and my light doesnt blink blue or red
Hi. Thank you for informing us regarding this. For us to assist you, kindly contact our support team so that we can better understand the situation and work on improvements.
From the WiZ V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
No consigo hacer que funcione. Creo que voy a tener que comprar las de Philips.
mine are flashing different colours for some reason and is taking hours too connect, really regret buying this and its very expensive. its flashing red instead of purple and white and the wiz wifi is not showing up.
This stuff is poorly engineered garbage. Like most of the comments here, I've spent hours and hours trying to connect ONE BULB. (I have 3) My conclusion is they are a rip-off off of someone else's tech and changed just enough so they don't get sued. I called WIZ today and they said that you CANNOT talk to a live tech support agent- you must work through the app, the same app proven itself to be $hit, so what are the chances it will solve your connection problem using it AGAIN by accessing a tech support bot? ZERO. My bulbs are going right in the garbage and I'm changing to try WYZE bulbs. (The company they probably ripped off)
Hi there Mark,
We do apologize for any inconvenience this may have caused. We believe you had contacted our Signify general hotline. While they are able to assist you with basic information, they would recommend you to reach out to the WiZ support channel that can be done through the in-app chat option. This in-app chat support is a live interaction and through our support team it will be possible to troubleshoot and fix the situation you are experiencing.
We are available round the clock and do recommend reaching out to us immediately for any technical difficulties. To get in touch with us, please select Settings, followed by Help Center and you will be provided the option to initiate a Live Chat Support.
Only 3 months, and know its broken, i regret ti buy this 🤮
Hi Muhamad Farhan,
We are sorry to hear about the inconveneince you are facing with the WiZ device. Our support team is available round the clock and will be happy to assist you further on the situation.
Please get in touch with us from the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Not sure if this will help anyone or not, but I'm assuming that the wifi antenna inside the bulb is not that great at picking up the signals, I ended up tilting my light fixture towards the general direction of the wifi router and setting it up like that, once connected it seems to be able to pickup the wifi signal properly even if I let go of the light fixture to hang as it usually does.
Hi there, please do reach out to us as we will be happy to review this situation further. From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Hello please help my app is in Chinese and can’t change it from anywhere
Hi, we thank you for reaching out to us. The WiZ App language would follow the phone default language. If your app is not doing this for you, please do reach out to us. You can email us at: support@wizconnected.com, as we would like to gather further details regards to your situation.
Pull the white power chord from the bottom plastic piece that has the power button and plug back in then do the pair it'll work perfectly after..
OMG thanks
What bottom plastic piece?
Dude what do you mean
In the box it has a Bluetooth logo how do i conncet the light without wifi? Can i do that?
Hi there nandang,
At the moment, the Bluetooth will help to enhance the signal when pairing to Wifi, but there is no bluetooth pairing option at the moment. We are however actively working on this and do hope to make it available very soon.
@@WiZlighting yes pls. I already buy these Philips smart light. I bought these because it has bluetooth logo so i think i can connect to it without wifi. Pls update sooner thank you
We hear you and definitely look forward to having it available for you soon.
For the meantime Nandang, if you don't have home wifi but have 2 phones and one of them has data and can provide hotspot, you can reach out to our support team to check how you can do hotspot pairing. This is not recommended for long term use and will still limit what you can do but with our Schedule feature, you can still automate our Wizlights to a point of daily functionality.
From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
The WizConfig_**** did not appear. How to solve?
Hi,
We are sorry to hear that the pairing is not going smoothly for you. At your convenience, please do reach out to our support team and we will be happy to assist further with the pairing.
From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
And after 3 months of use white color is gone
I bought 4 None of these crap is not connecting
I wish I never got these lights
Customer care cant help with the pairing either and yeah i tried switching it on and off repeatedly
Hi there Ismail, we are truly sorry for the experience you had. There are further test we can try besides restarting the devices. Please do reach back to us via the support channel as we would like to discuss further on this.
Mane I’m stuck with this bad yellow lighting 💀😭
Hi there DOZI,
We were not able to confirm the situation based on the comment however if you are facing any technical difficulties, please do reach out to our support team, and they will be glad to help you. To find the in-app chat simply open your WiZ app, go to the menu tab and navigate to "Chat with us" under "Support"
naw same like wtf i didnt buy this
I had to screw and unscrew mine like 20+ times for it to finally go into pairing mode not 3-5 times
Hi.
We apologize for the inconvenience you're experiencing with your device. We understand how frustrating it can be when pairing doesn't work as expected.
We have a troubleshooting pairing FAQ link below for self-help options, and you can tap the “Contact us” option at the bottom of the FAQ for further assistance.
signify.co/3zbqwRD
Also, you can contact our support team via chat support by opening the WiZ Connected app, proceed to “Settings” and tap “Help Center”. Once you are there, you can start a live chat with our support team or via email as well, based on your convenience and preference.
We look forward to resolving your pairing issues.
not working at all after disconnectet from wifi just garbage and going to throw them in the bin when its just to complikated when nothing is working unless they actually show a person doing this and it should have been bluetooth instead of wifi
A legit struggle, video was no help
Hi there,
We apologize if you had experienced any difficulties. Our support team is available round the clock and will be glad to help you through it. Please do reach out to them at your convenience. To find the in-app chat simply open your WiZ app, go to the menu tab and navigate to "Chat with us" under "Support"
From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
@@WiZlighting thank you
Lights were working fine and then started acting up so I decided to 'reconnect' them. I was able to reconnect them, only to have them fail that same day (light started blinking). I tried to connect it again, doesn't work, tried to manually connect, nope doesn't work neither, reset my router and my phone, nope, stupid light just keeps blinking. Not buying this brand anymore, I'll go with something else next time.
Hi Darkon.
Your comment is much appreciated and we would like to apologize if the light constantly blinks even when trying to pair the light multiple times.
We do have a pairing troubleshooting FAQ link below for self-help options and you can tap the "Contact us" option at the bottom of the FAQ for further assistance.
signify.co/43ZHjlx
Additionally, you may reach out to our support team via chat support as well by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team or by e-mail as well, based on your convenience and preference.
We look forward to resolving your pairing issues.
Its not working for me
So i spent hours trying to pair it. It worked when i connected to the regular wifi signal instead of the 5g one and it worked
Same it didn’t work with the 5g
5g isn't supported
what is the wifi password for the wiz wifi network? I can't connect to it because I dont have the password
Hi there, thank you for your comment. Pertaining to your inquiry, kindly use your Wi-Fi password for the manual pairing. For more information, kindly contact our support team for us to assist you further.
Hope this clarifies your inquiry.
What do you do if you have to wifi
I don’t understand why you can’t just have it like Lego Mario, with Lego Mario there is a Bluetooth button ON THE PRODUCT if you click it while you are in the easy to navigate app, it will connect in seconds, then you can do whatever you want with it. With this dumb product, you have to connect it to wifi, open the really confusing app, hold the ONE button so you can do something (I never got that far because it sucks) click it 5 more times, connect your mobile device to 69 different wifi local broadcast network stuff, so that the lights can flash, blue, red, purple. In a nutshell: why does it have to be SO CONFUSING. 1/10 product stick with other companies.
Hi there, we do thank you for your feedback. We do want to assure you that we are looking into the possibility of Bluetooth pairing, and we do hope this will be something we can offer in the coming future. At the moment though, in place of a Bridge device, the WiZ app and devices communicate through the cloud server and does require wifi which in turn allows the possibility to control from multiple mobile devices and from any location.
For any technical difficulties, please do feel free to reach out to us, and we will be happy to assist you further. From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
What password should I put? I’m connected to wizconf Help
Hi there Carmen Serna,
We thank you for reaching out to us. In the manual pairing process, once you have click on the Wizconfig_XXXX, you will need to key-in the network name and password manually in the WiZ app pairing wizard. Hope this helps, but please do feel free to reach out to our support team via the in-app chat if further assistance is needed.
Yeah it dose not pair into phones anymore are you going to refund ?
Hi. Thank you for informing us regarding this. For us to assist you, kindly contact our support team so that we can better understand the situation and work on improvements.
From the WiZ V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
So this been a problem for 2 yrs cause that’s just wild
Hi there Brandon,
Thank you for reaching out to us. We were not able to confirm the situation but if you are indeed facing any difficulties, please do reach out to our support team, and they will be happy to guide you through it. To find the in-app chat simply open your WiZ app, go to the menu tab and navigate to "Chat with us" under "Support"
From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Guys I cant put the light in pairing mode what can i do ? Its not blinking at all
Wants me to connect to that Wi-Fi but then faileds to connect cause I’m not connected to my Wi-Fi make up yout mind
Hi there, thanks for reaching out! We're here to help. For more personalized assistance with this issue, please send us a direct message. We're eager to hear from you and resolve any concerns you may have.
Why didn't you use Bluetooth to transmit wifi data to the device? This OOBE is terrible and so is the app.
Hi there, at the moment, the lights require a 2.4GHz WPA 2 network to function. We are always improving and do thank you for your suggestion and look forward to meeting your needs.
I'm pretty sure it's setting up a WiFi hotspot on the plug so that the phone can connect to it to communicate. I'm saying this is very easy over Bluetooth LE and a lot of WiFi radio options come with a BLE radio. The primary goal is likely to transmit the WiFi 2.4GHZ username/password inputs to the plug so it can connect to the primary network and interface with the cloud.
Doesn't connect
Bro how do I connect strip lights
Hi there STARZ,
For the LED strip the pairing process is indeed a little different. It will have a controller with a button and holding that down for a few seconds will make it pulse and go into pairing mode. As for the pairing itself, you can select Lights category if you are on the V1 app and for V2, there is an option for LED strip directly.
where can i find the wizcong password?
Hi,
We thank you for bringing this to our attention.
Please do reach out to our support team as we would like to understand and review this situation further.
From the WiZ V2, press on Settings, scroll down, and click on Help Center, and from here you will be able to initiate a Live Chat Support.
This is BULLSHIT. The bulb needs to be able to connect to your Wifi which is compeltely stupid. Philips bulbs connect to the app via bluetooth in less than 30 seconds, without the need to allow the app to access your own wifi.
If your company has to make a RUclips video explaining how to simply pair... You need to reevaluate your product
Thanks for the comment! We're constantly working to improve, so your feedback is valuable. If you have any specific suggestions or need help with anything, our DMs are open!
Waste of money 😂
Hi Kabir.
Thank you for the updated comment on our post, and we would like learn more about the issue you faced when using the WiZ Connected devices or the WiZ application.
To do so, please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team.
We look forward to resolving your issues soon.
Worked for 6 months now will not initiate connection. A waste of money.
Hi there hotelgpw,
We do regret any inconvenience you may have faced due to this. Do reach out to our support team via the in-app chat option, and they will be glad to help you on this. To find the in-app chat simply open your WiZ app, go to the menu tab and navigate to "Chat with us" under "Support"
the app always force close or stuck on endless loading, yep thats it, no more WiZ for me. Dont buy any items that controlled by Wiz!
Hi there.
Thank you for your comment. We apologize for the inconvenience you've faced with the app force closing and loading issues. This is not the experience we want for our users, and we're committed to resolving these issues.
To assist you more effectively, could you please reach out to our support team via the apps for urgent assistance on this matter.
Simply tap Settings, scroll down to Help Center, and click "Start Chat." We're here to help!
I FOUND THE SOLUTION! PUT OF YOUR VPN WHILE SETTING IT UP
Worst app I’ve ever used. Period.
Hi. We're truly sorry to hear that you haven't had a good experience with our app. Your feedback is important to us, and we want to understand what went wrong. Thus, kindly reach out to our support team for us to understand better your feedback.
Go to your WiZ app, go to the menu tab and navigate to "Chat with us" under "Support"
From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Menu tab > Support > Chat with us
It did not work for me....
Hi there,
We do apologize for any inconvenience. Please do reach out to us at your convenience, and we will be happy to assist you further. We have shared the details of reaching us through the other comment we had received from you.
This shit ain’t working
stucked on sending credentials
Hi there.
Thank you for leaving us a comment and you may refer to the pairing troubleshooting FAQ link below for more self-help options regarding your pairing issue.
signify.co/42ZWniS
Additionally, you may tap the "Contact us" option at the bottom of the FAQ if you would like to contact us directly for immediate assistance.
We look forward in assisting you to pair your lights to your WiZ home.
@@WiZlighting all done I fixed it 🫂
Hi there.
Great to hear that you have already fixed your issue. Feel free to reach out to our support team if you have any other concern or feedback. Open the WiZ V2 app, tap Settings, scroll down to Help Center, and start a Live Chat.
We look forward to hearing from you, and we hope to serve you soon.
How do I connect siri with it
Hi there mamijote, please refer below regards to adding your Scenes to siri:
signify.co/3Trydbc
I never get that pop up for Manual Pairing, so it always fails to pair. Anyone have the same issue?
Hi Omar, we are sorry to hear about your situation but we can help. At your convenience, please get in touch with us from the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Stupid light and very tough😂😂😂 even I am still not able to connect
Hi Kabir.
Thank you for leaving us a comment on our post, and we truly understand your frustrations in not being able to pair your lights to your WiZ home.
We do have a pairing troubleshooting FAQ link below for self-help options, and you can tap the "Contact us" option at the bottom of the FAQ for further assistance.
signify.co/3TBJrfl
Additionally, you may reach out to our support team via chat support as well by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team.
We look forward to resolving your pairing issues.
How do I find the Mac address
Hi there, thank you for your comment. To locate the Mac Address, access the settings in the V2 apps after successfully pairing the light. For additional details, refer to our support team through the apps by navigating to Settings > Help Center > Live Chat.
i have 2 connected gu10 lightbulbs connected, i buy 3rd one and this shit cant connect, pure garbage, i was lightswitching my switch for hours like moron and no succes
TRASH!!! Just got a pair today. Gonna take them back to HOMEDEPOT!
these led are the shittiest things ever they cant even connect to two diffirent wifis
Good day OverGames, we thank you for your feedback and will forward this to our development team for consideration on future implementations.
Total waste of money these leds and tutorial that didnt even help🤦
Useless light
It learly says wifi connected whit out interne what a stupid light
Hi there,
We do apologize if you are facing any difficulty but we will be happy to help you. Please get in touch with us from the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support. Our support team will be happy to assist you further.
Why is your company so crap? i’m going to steal all products i see of yours. since you think wasting my time is ok. or hmm i’m sure Chicago Police would respond fast to theft of lightbulbs all the time lol
fucking bulb is doesn’t work ((( can’t connect even manual(((
Good day Mundi, we are sorry to hear that you are having difficulties with the Wizlight.
Do reach out to our support team via the in-app chat option, and they will be glad to help you and fix this.
Wiz, fix your app , not saying sorry and ask us contact support team
Good day Richard. We would like to assure you that we do constantly update the app for better performance and user-friendliness. There are of course sometimes situations that are out of our control that can lead to a technical difficulty. These types of situations are very case to case basis and will need to be reviewed by our support team. They are always ready to help you out, and they would of course see to it that you end up with a solution. Not meaning to sound repetitive, but we do genuinely apologize if any inconvenience was caused.
@@WiZlighting I BET YOU’RE NOT EVEN A REAL HUMAN. WELL? Are you???
@@richardtan9163 Here here! Make stuff that WORKS!
Son unos chantas!!! Nunca conecta a la app. NO compren este aparato!! The Device doesn´t work. It never connects to the application.
Hi there,
We do apologize for any inconvenience you may be experiencing. We do seek your assistance to reach back to us via the support channel or email us at support@wizconnected.com, as we will be happy to review your conversation with our support team and provide you further assistance.
Wiz sucks let’s all agree my microwave lights do better
Hi there Arnold, we do apologize if you are experiencing any technical difficulties. Our support team is available round the clock and will be happy to assist you troubleshoot this.
Please get in touch with us from the WiZ V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support. Our support team will be happy to assist you further.
They are trash.. it can take up to 2 hours to pair and then unpair for no reason
Hi there, we're sorry to hear about the difficulties you're facing. We understand the frustration, and we'd like to help resolve this issue for you. Please reach out to our support team via the apps or email (support@wizconnected.com) so that we can assist you in a timely manner.
For WiZ V2 users: Get Live Chat support directly from your app! Simply tap Settings, scroll down to Help Center, and click "Start Chat."
Absolute rubbish, these lights were on a half price sale and i can see why now. They are going back for a refund. Shame they don't even pair on my Smartlife App.
Hi,
We are sorry to hear that the pairing is not going smoothly for you. At your convenience, please do reach out to our support team and we will be happy to assist further with the pairing.
From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
do not buy this brand , just bought a smart plug 2 days ago and spent the last 48 hours trying to connect it without any luck.
Hi there Salman, we're always happy to help. Please send us a direct message with your inquiry, and we'll get back to you as soon as possible.
This Wiz software app sucks (horrible design) there should be a simple to find dedicated pair button.😡
Hi there,
We thank you for your feedback and want to assure you that further improvements and enhancements are on the way. If you require any assistance for the meantime, please do reach out to our support team(Settings > Help Center > Live Chat), and we will be happy to help.
ong
Hi there, we've carefully reviewed your previous comments and would be more than happy to assist you further. Please send us a direct message so we can provide you with personalized support. Thanks for reaching out!
No la compren. Son una pérdida de dinero. Funciona un mes y luego ya no se conectan. Inviertan en algo mejor
Hola usuario.
Gracias por tomarse el tiempo de compartir su experiencia con nuestro producto. Lamentamos mucho los problemas de conectividad que haya encontrado. Sus comentarios son importantes para nosotros y apreciamos su honestidad.
Nos gustaría investigar más a fondo, por lo que le agradeceríamos mucho que se comunicara con nuestro equipo de soporte a través de las aplicaciones o por correo electrónico (support@wizconnected.com) para que solucionemos el problema por usted. Estamos deseando poder ayudarle.
Para comunicarse con nosotros, simplemente vaya a sus aplicaciones V2 y simplemente toque Configuración, desplácese hacia abajo hasta el Centro de ayuda y haga clic en "Iniciar chat".
Stupid application..