Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Data

This free webcast from AHRQ's Consumer Assessment of Healthcare Providers and Systems (CAHPS®) program discussed how patient experience professionals use multiple feedback methods to fully capture the patient voice. Speakers described how additional feedback methods complement CAHPS data, and how this integration of data sources informs their efforts to identify improvement areas and potential solutions.
Speakers included Caren Ginsberg, Ph.D., Director, AHRQ; Nicole Cable, M.H.S., Founder of IGNITE HX; Donna Richardson, M.S., Customer Experience Outcomes Supervisor, U.S. Dept. of Veterans Affairs; and Dale Shaller, M.P.A., Principal, Shaller Consulting Group (Moderator).
This video and slides are available on the AHRQ website at www.ahrq.gov/cahps/news-and-e....