WHAT ARE DIAGNOSTIC FEES AND WHY DO SHOPS CHARGE?!
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- Опубликовано: 13 сен 2024
- A basic video giving some insight to the age old consumer question of why shops charge diag fees in certain situations...Just my views and opinions on them!
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Diagnostic charge should be the hourly rate, if you spend 2 hours doing diagnostics/Fault Finding you charge the time, the outcome is irrelevant (you may be able to fix or the fix has to be decided by customer, might be costly). (it's also irrelevant whether you use or do not use a"diagnostic scanner", diagnostics can be done with a DMM and test light)), Further if you are investing in new technology you have to pay for that as a business or individual, so to me this cost should also be embedded in the hourly rate. (Diag/Fault finding + technology and training costs). If a shop or individual mech wants to play customer politics with this then fine.
However what I do object to is a shop where they "slap on" a scanner , tell you the fault description and do nothing else but charge £50 for the pleasure of connecting a scanner. keep up the great vids.
I find it amazing that someone would come to someone working and expect them to spend their time, expertise, and resources for nothing.
Before i became a mechanic, my lb7 duramax had the notorious injector failure, and i took it to 2 independent shops and they could not figure out what was wrong with it. I then took it to our local chevy dealership (my now current employer lol) and they diagnosed it as injector failure. They quoted me way more than i could afford for the repair, but i was happy to pay the $90 just to know what was wrong with it. I ended up fixing it at my house, but now that i work there i completely understand the importance of diagnostic fees. Great video btw!
When I hear people say they shouldn't have to pay for diagnosis it makes me laugh, I wonder if the same people expect to get paid when they go to work.
Repair shops aren't forcing anyone to pay for diagnosis, you are free to decline if you do not agree with the charges and go to another facility that works for free or repair it yourself.
No shop should waive the diagnostic fee ! The labor guides pay the time to do the job, not the diagnostics !!!!
Great video thanks brother. Just had this discussion with my son. I called the local dealer to discuss my third brake light. I bought the truck new little over 4 years ago . The light housing and everything has been changed twice by them. Keeps getting water inside the housing. They were going to charge me a diag fee. We talked about it for a few minutes and I decided not going to do it. I am a retired heavy equipment mechanic. I upgraded the light and I also got the better gasket from what they put on. When I put the new one in I also put a gasket on the screw. I would not have had a problem with paying them if it was a major issue. I have no idea how to work on the new vehicles other than to service my truck. Keep up the great work see you in the next video thanks again brother.
As a non mechanic it has been my experience that fees are brought up after that fact and not explained on the front end. Being notified after the fact is what makes it feel like you are being screwed it’s probably why most people get upset.
THAT'S RIGHT THEY SHOULD ADVISE THE CUSTOMER OF THAT FEE UP FRONT! I FIND IT O.K BECAUSE IT'S A LABOR CHARGE ,BUT LET THE CUSTOMER KNOW
Man I want a tool room like that! Screw a toolbox I want a tool warehouse 😉
Yeah...until you have to do inventory and catalogue it after not being done for 10 years lol
I went from a tool box to a tool room it is great you would not go back.
Yeah, that tool room puts the tool room at the dealership i work at to shame!
Doing a diagnostic on a car is no different than going to your doctor and getting a diagnosis for your health you still pay for it... Nothing is free in this world people..
At my shop, We charge a diag fee for just about everything. As a business owner, this is how I look at it. When you come in with a check engine light or diag of some sort, That is usually requiring my highest paid A tech. Its also requiring the most expensive equipment in the shock (We have factory scan tools and testing equipment) So with all that, you have to charge. Now, if we are doing a window motor, obviously there is some overlap there, and we compensate the estimate for that. At the end of the day, my guys are paid well, we have the correct tools, and equipment and a nice, clean shop.
Dont want to pay for a correct, accurate diagnostics, we are totally fine with that and agree we are not a fit for all the people out there.
This is the exact outlook people need to see from shops!
HONEST POINT! ANYTIME THERE'S LABOR THERE'S A CHARGE
do you charge a fee to install tires? wow unreal
Awesome video! I thought you explained the various scenarios for labor charges. The shop I work at usually will do an hour of diag & waive it if the work is done. Complex diagnoses that require over an hour get billed as such. We are an independent shop & us techs are not flat rate, so no diag time arguments. Our system works for the boss & us techs.
As a small used car dealership we will charge a diag fee. If the customer agrees to repair the issue, we'll credit a partial amount. If they don't, they pay the full amount. But we are generally very lenient to our loyal customers. Great explanation. I was thinking of doing a similar one on my channel.
TIME=LABOR=MONEY.IT'S ONLY FARE
I’m a technician not a magician damn it. Great channel content amigo.
Exactly right!!
Yeah, but you should possess a crystal ball; all the tool manufacturers carry them...
I typically don't charge diagnostic fee unless it's actually time consuming if it's something I can diagnose pretty quick I don't charge not saying it's wrong to charge.. I have gotten a lot of business back because they end up wanting me to fix the issue later on and then they come back for all vehicle maintenance :)
Great video and another case in point we have to deal with in our trade. Being I work at a small independant shop I'm also my own service advisor as well as the tech so dealing with this issue isn't uncommon. The best example I give customers is when you have an issue at home with the boiler and call a heating engineer out does he charge you a call out/diagnostic fee? They reply well yes of course. To which the conversation usually ends there cos I reply well whats the difference between us diagnosing your car and the heating engineer diagnosing your boiler?
As the video highlights people still dont respect what is involved in diagnosing cars especially these days, its not like back in the day when you could fix a car with a tweek of screwdriver on the carbs.
So true man! they are not only paying for the use of diagnostic equipments, also the knowledge you need to have to get exactly what and where is the problem! So many hours, months and years learning all that stuff! we must educate people about this! nice video man!
That's how we know our diag is right parts are on galactic back order
I get it, I don't however when I went to a shop and asked if they could change my radiator because it's leaking... yet they still want to charge for the diagnostic. It's pretty hard to misdiagnose a hole you are clearly seeing all the water coming out of
Spent 5 days to find a short in 01 rav4 that keep EF13 fuse blowing as soon as u turn a key plus P100 & P505 showed up at the same time so I took the car to dealer for $190 diagnostic fees then an hr later svc advisor called that they need more extensive search & have to check all cabin wiring & charged me with 4 fuses cost $6+ each plus tax & came out $852 so that's 4x from the $190 diagnostics flat fees. Then all they came out with is to replace the engine wiring harness $1500 with labor out the door is $5,200+, so I just paid the $852 & towed the car home. I already know it's a wiring issues in the begin with but they couldn't tell me that except recommended to replace the whole wiring..
I wish this was true for every shop...I paid for a diag on my car a while back and they told me it was the fuel pressure regulator and ignition control module, and I asked them specifically "Are you sure that's the issue?" which they said yes, that they would replace them both for me for $650 and id be back on the road, no problem. So instead, I replaced both myself and that wasn't the issue. It was the coil packs...oh, add to that the fact that they broke the vacuum hose from my evap to my throttle body and pretended they didnt know why it wouldnt start back up at their shop...even tho they managed to start it, in order to park it outside, for me to pick up. I popped the hood and the guy ran to the engine and said "oh they forgot to put the lines back on, that's why!" so then...how did they manage to start the car and park outside if the car wouldn't start without the line on? Not saying you or the majority of shops do shady crap like this, but my experience with the few shops ive dealt with have been complete hacks. Which is why I work on my car myself now.
Also, sorry for the long comment, this topic just definitely connected with the issues ive dealt with before.
I very much get where you are coming from and that sounds like you’ve had the run in with those “steal your diag time” parts changers. They put a sour taste in a lot of peoples mouths all across the industry.
Sometimes diagnostic fees go too far, like charging a $190 diagnostic fee for a burnt out low beam headlight. I only got a quote because my truck can take about an hour to replace each one, because it’s a pain and you need to remove the grill and the light assembly. But to charge a diagnostic on a common maintenance thing like that is ridiculous. Upcharging the part and the labor teplacement time is fine.
Thank you for explanation. My question is if you take your vehicle in for a diagnostic, will any other problems show up other than what the stated problem may be? As an example, I have been told the car is burning oil and I hear a tapping. Two years ago, there was an issue the spark plug #1 and was told needed to have all changes as well as solenoids. Would that show up on the diagnostic?
When I worked at a Ford dealership, one thing we would do for repeat customers was to offer loaner cars. It was also another option to get new customers to leave their car if the bill was expensive and sometimes they would turn into repeat customers.
This all might be true, but when you take your car to a dealership because you think your battery is going and just want them to check it out, and they insist on charging you $80+ for diagnostics right from the start, because apparently some of them no longer do ANYTHING without first running full diagnostics, then you start to question the integrity of these people....
What do you expect them to charge? Do you have any idea how many resources and people are used just taking your vehicle from the front to the back? Want free or cheap? Go to the parts house and do it yourself.
@@keeblertime1486 Okay, I'll assume you're either a salty mechanic or someone with more money than common sense. Either way, you do you, buddy. ;)
@@supertrexandroidx That didn't answer any of my questions. Typical layman.. Doesn't have a clue but has something to say.
2 services that I got were Diagnose power accessories concern and diagnose lighting concerns. They found nothing and replaced my front 2 low beam bulbs. I was charged $356.01. My grandmother brought her vehicle for a diagnostic and was charged $46.
The shop I go to does not charge a diagnostic fee and he doesn't mark up parts a ridiculous amount. He even told me I didn't need a new control arm just cheap bushings. Most Honest Mechanic I ever went to.
And most likely in debt
The company I work for drops it into my warranty time, if we do the repair. But the very few times I don't pass my draw time, i dont get paid for it. But they always no charge a diag, which pisses me off, because training, experience, and time should cost something.
$100 at my Cadillac dealership for basic diag.
On that scale it’s 1 hour for basic diag.
1.4 for A/C diag
1.8 for Transmission diag
And straight time for anything electrical that requires more than what SI lists in the pinpoint tests
That’s really nice that they detail it all out for those
Have you done a video on effective ways to diagnose U codes? It's hard to find a good straight forward strategy recommendation.
You know what...I may just have to do that!
I love it when customers come in with there codes from autozone and say well I have a code why do you need to diagnose it if I’m telling you what it is. When thag happens I hit then well I would be glade to replace what ever you want me to replace but when it doesn’t fix it you still have to pay. Then it will be xxx.xx to diagnose plus what ever repairs you need to fix the issue at that point they kinda change there mind about us diagnosing the vehicle for them. Perfect example was today lady comes in with p0301 cyl 1 misfire told me it was the coil because autozone told her that. Well well it wasn’t a coil at all it was 4 tappets 2 rockers. So that’s the reason why we charge to diagnose. Writing this all before I watched the video to if you mentioned the exact same thing I’m saying
Exactly the cheap code readers tell what the vehicle is doing but not whats causing it.
What if they are not able to give you a diagnosis and don't know what the problem is do you still have pay?
Did they still spend their time and use their equipment to try and figure out YOUR problem?
GREAT VIDEO MAN THANKS !
But jerry down the street doesn’t charge me diag. Even if I have to bring it back to him 9 times to fix the same problem!
Like everyone else said, why don’t you ask your doctor not to charge diag. I’d hate to go to the doctor that googles my symptoms and then does surgery! Good video
Dealing with this today a lady called me and says a shop could’ve done the same job for 280 and I charged her 350 she forgot to mention diagnostic time she just called and asked the shop how much it would be to do the job not diagnose the car and do the job
Started watching this previously and finished today.
Nailed it on the diagnostics, time, etc and the parts cannon guys! Wish we had a cannon to throw at the parts cannon guys and see if they like those parts being cannoned bank to them
Want it cheap? Auto Zone is waiting for you with their free code scanning services.
Want it done right? Hire a mechanic!
I think independent shops should charge for many of the reasons you mentioned as well. At the end of the day techs need to get paid as well.
Kyle, I'm not a mechanic. But I am impressed with what you need to know to be able to be one. I was particularly impressed with your toolbox setup. I did't realize you had a computer inside your toolbox. And I don't think I've ever seen so many sockets in one place!
*_Do you have a video where you just show off all the stuff in your toolbox and how you have it set up?_*
Thanks! And yes I do...it’s a little long but very detailed...
ruclips.net/video/e0Ahxwl44jY/видео.html
This makes me feel a lil more comfortable paying the fee! It makes sense I’ve dumped about $500 dollars in repairs into my car trying to find the issue going based on the scan code! Where they necessary! Maybe not! Wish I would have gone this route instead before doing anything else!
Well explained my friend ! I like your tools btw
We have a $60 minimum/0.5 hour diagnostic fee
I work for a dealership (auto group) in the Chicago land area and the dealer is afraid to charge diag time.. and if some how they do get diag time they will deduct the diag time if the repair is approved they will only pay for the repair....
Hey Rustbelt, you need an electrician to put a cover on that light on the wall above that monster tool box? Lol the curse of being an electrician. Keep up the good work.
Lol, I tell myself I need to get someone to come back or to get one all the time...just keep on forgetting
$350 at my shop. It heavy duty diesel though, if you don’t have or aren’t willing to spend $350 for 2 hours of diagnostic, then you’re also not willing to spend the money on the repairs needed and are wasting everyone’s time.
I just dropped off a 4th ignition igniter that my truck needs to run, now whose fault is it that the new parts were bad out of the box? That's why there is diag fees and book rates, repair shops aren't unicef.
Why should we technicians battle with the advisor and customer for A MEASLY ONE HOUR only to have it deducted from the repair? I gave up. Now I give them what they want and deserve, read the code and hang the part! F’em I DONT WORK FOR FREE. And if you’re good at something, never do it for free.This problem of free/ partial free/refundable diagnostics has devalued the entire field of auto repair.
The Bikes are Loaners for customers when there vehicle is being worked on
Can tell you work for cdjr as I do in Indiana how true. And dont forget tools for tear down and repair
I think what's confusing is that shops charge labour so you expect to pay that and parts /consumables. But becaue most shops don't tell you up front there is a diagnostic fee it comes as a surprise. That's the first thing (they need to be more up front about the fees). Kudos to the ones that do this already.
The second this is that it's confusing to say that you need to charge a diagnostic fee or for use of the equipment. That only applies to some situations. You don't charge the customer a wrench fee or a torch fee. Furthermore if feels like double dipping to be charged labour and diagnostic fee.
A diagnostic fee is labor. The separate labor charge is the labor for the repair.
Hey this is off topic but I have question for you. When I drive my 2008 Chevy Silverado right at 70mph up a hill it makes like a pop or knocking nosie and fills like I'm loosing some power why is that?
I definitely agree that it takes money to keep the light on for any business. The problem starts when they spend maybe 30 min "diagnosing" a vehicle and they charge for 2 hours at the hourly rate of a plastic surgeon. Often times, the stealership will say that there is nothing wrong with the vehicle and that they cannot reproduce the issue, so you have to look forward to spending the same money again when you come back for the same problem or spend more money once the problem gets a lot worse.
I have a shop trying to charge $415 for a diagnostic fee - they didn’t tell me this before hand or get any authorization
Then tell them to pound sand unless you signed a work order saying that you accepted the charges
I don’t see how you can take your car to a shop and ask them to diagnose it didn’t try to refuse the bill. If it was AutoZone or O’Reillys I can understand but when you take it to a shop and you ask someone to look at it, don’t think they’re gonna do it for free.
That's all understandable. But a lot of big dealerships when u go in to fix one problem they try to charge u for ten other problems that they say they found that are not really there. That's why I like my garage I've been going to for over 15 yrs plus my father went there uncles etc and there honest they let customers do payment plans. Big dealerships are needed just the ones where I'm from very dishonest.
I work at a dealership in Canada. Wont mention brand name but have swapped multiple 3.0 Turbo Diesels in half tons so that should be a good hint. The manufacturer has made it very clear they will not pay the technician diag time, claiming the Labor OP has Testing said component included. For example, Car came in multiple times for MIL evap code. AFter 3 techs and 2 dealerships had a go i got it, spent an hour but found FTP port on fuel pump not punched through causing no reading to the sensor. So after all that, i get 1.3 to diag and replace the faulty part, essentially losing an hour. Whats your experience with warranty pay, honestly have a very sour taste for my current manufacturer and thinking of switching brands.
I totally understand that way you are feeling right now. And you doing that kind of diag without being paid is not good. It also sounds like you don’t have a very good or knowledgeable warranty admin. There are labor ops for diag time with correct documentation and clock time. Usually up to
.9hrs is easily obtainable without preauth but anything over that is a bit tricky and harder to get....but not impossible.
@@RustbeltMechanic Appreciate the reply! As for warranty admin, my dealership doesnt even have one at the momen. I usually dont have trouble getting diag time as long as i dont replace any parts such as a wiring repair or something like that. Its sad the manufacturer sees technicians this way. The auditor basically told our SM that if a part is changed the diagnostic time is built into the lop, which would be ok if things failed the same way all the time, but with new technologies in cars and so many modules, i dont see how they are able to claim all the different scenarios are built into 1 "test and replace" LOP. Anyways enough of my ranting, glad i found your channel and look forward to more content!
Good video man.
Where i take my vehicles if i cant figure it out charges 75 bucks to diagnose the issue now if he fixes it he puts the 75 towards the total cost
Boy it sure looks like the dealership flushed a lot of money on those specialty tools. Most of them are rusty or sitting in boxes that appear to have never been opened.
Back in the days when I was a car mechanic, we would charge a small diagnostic fee if we actually diagnosed a problem. To me, that meant that I found the problem and provided the customer with the information to fix the problem. That's what they are paying for. Information.
Some customers would ask us to "read the codes". I would not charge them for that.
Wes Johnson Services oh yeah totally get that...those tools are rusty because our dealership had a fire 3 years back and all the soot and water from the fire caused this to happen unfortunately. Then as of the last year or so we’ve found the tools store better/easier on the shelves in their shipping boxes. But...you’re also right that many of them are outdated and unused.
Interesting. I think fires are somewhat common in dealer shops. We had a local GM dealership burn completely to the ground last year. A truck dealership burned down the year before.
SUPER GREAT VIDEO.
It's our fault, since we need communicate effectively and train our customers of the time and cost associated with the diagnostic process associated for a specific complaint. We need to emphasize the value and benefits they will realize when a thorough and complete diagnostic procedure is exercised. Walk them through the broad strokes of the plan of action and any specialty equipment to be used and the time frame required. Emphasize how important it is to mimic the complaint in order to isolate the cause to verify the repair was successful and parts weren't being installed unnecessarily.
If the professional standards for Doctors, Lawyers and other white collar professionals are to charge several hundred dollars for an initial consultation or consult fee to simply discuss a plan of action; it should not be unrealistic for our customers to expect to pay our published hourly rate for a specified period of time to perform an actual physical task.
The trust issues arises from the unknown and uneducated. That is where they feel they are getting "ripped off". This can be accomplished without getting too technical or too detailed for most, where some others may require a bit more in depth details. The beauty of this model is once you identify the suspected cause we can notify the customer and they can get it repaired or not and we still get paid for our time.
Will we lose out on the repair or have people who balk at the idea of diagnostic fees; Yep! But who wants these customers anyway since they won't be happy even with a satisfactory repair. The ones that decide they can do the repair themselves or have their neighbor do it cheaper now that the problem is identified, that's fine too. It frees up our schedule to move onto the next vehicle and with positive results, that vehicle and customer will most likely return in the future.
There is higher probability the customer will choose to have us perform the repair out of convenience since the vehicle is already there and on the schedule and transparency builds trust. Repeat customers will be gained that are more likely to accept those high dollar repairs with less skepticism since we have always been transparent, and in their eyes, open, honest & trustworthy.
If we allow the customer an informed choice and they have full confidence in us and our abilities from past performances we should be able to sell our diagnostic time with minimal effort and make it standard practice. We are the only ones that can change our practice and standards and should do so in a positive manner.
I wrote the above comment before watching your video which mimics my response! GREAT content and even better philosophy. Communication and Transparency is beneficial and positive for the Industry as a whole. The opposite encourages negative outcomes and breeds poor customer relations.
I have been luck. When I was at a dealership. I hated to wate for the scanner to be free. After I had it. I got the good old 2500, yes I said 2500. I still have it and use it the odd time with ODB 1 car and some early ODB2 . You nocked rhat out of the park with that. I explain with my customers that have come to me with electrical. I tell them it is strait time. With the explanation it could be just a burnt bulb. To a broke wire. However if I am asked to do a scan. I charge A set fee but when I give them the outcome I tell them that if you have me do the work I will wave the fee. I like when they tell me why do you charge for scans. It cost me alot to buy the tools that are helping me tell you what is wrong with your car. You can go get a $100 code reader that might tell you what is wrong. They have done and did thT lol to call me up to scan the car lol.
Sorry bit of a rant. Come spring time I need to get my gerage working for me. You and jrc54 have made me want to give RUclips a shot with making videos on here. I love looking for something to find not what you are looking for.
Diagnostic fees + Labor Rates + Parts? Am I missing something?
Tool review on the snap on Zeus please!
“Diagnostic fee” seems a bit too non-specific. I don’t mind paying for a diagnosis, but at the shop I used they’ve now slapped a $130 diagnostic fee on every service. That’s $130 it costs you just to make the appointment. The fee should match the time and labor is all I’m saying. And just because other businesses charge flat diag fees doesn’t make it right.
Doesn't make it wrong either.
Neither is finding a shop that doesn’t…which I did. Problem solved, and no philosophizing necessary.
Good food for thought.... thanks for the info #keepwrenchin
I understand those fees but folks are just plain cheap. What were you using to film this one? The screen was smaller.
Thanks for pointing that out...looks like my update on the rendering software decided to change its settings
Rustbelt, any tips or advice on surviving down season? I am new to flat rate as of November and was doing good before Christmas, but now that it's dead season, I'm losing my mind, not only because I'm new to flat rate, but also because there's very little work and any job I get is a first time job so i lose my ass on it :(
That's just a fact of life. Things slow down in the winter. Happens to everyone. All you can do is pack away some $ for the lean times.
So the first thing I would recommend is to ALWAYS have a savings cushion saved back for slow times. Throughout the summer and better months you need to build up at least 2 or so weeks of pay to offset the tough times. Second bit of advice is “side hustle.” Thanks to your question I’ll likely do a video on this for you and a few others asking the same questions. But there’s more ways to make money...while being at work doing nothing work on other things...training if you’re at a dealership; especially if they pay for it!
@@RustbeltMechanic thank you! I'll keep that in mind. And as for the dealer paying for training, are you referring to the web based stuff on DealerConnect? (I also work for chrysler) I know the dealer pays for my trips to the training centers, but didn't know they'd pay for WBT
Bhawkz95 yeah they should pay for all web based trainings and monthly master techs also.
I wish every service advisor to see this with video
Hoping they will! Lol
like most you start off wanting to help and fix things but in end most endup raping ppl to pay the tool companies that get them with hook. also most dealerships want to use planned defects to make money and the worker is just a minion for a higher force.
My local dealer charges you only if they can't find anything wrong. Thing that pisses me off is the service writer said everything was ok .... Couldn't find anything wrong....well I showed a video and photos of what was happening and he shuns it saying that doesn't matter we have to see it for ourselves. That's BS if it's documented and the vehicle is still under factory warranty. Other thing that upsets me about dealerships.. I make an appointment for 8am I said I will wait, they said it will be a while... I'm like why? My car was first one here? I get a ride home.... they call me at 430pm saying to pick up my truck. What took 8 1/2 hrs? BS.
Jeff Eppenger if vehicle is under factory we don’t charge diag at all unless I can see physical damage or vehicle has been hit in the area that there is failure. But we do the opposite if we cannot get the condition we do not charge the diagnosis fee.
@@Broke335i every dealer basically does what they want. The manufacturers probably don't know what's going on half the time. If they did maybe the service would be better especially if it's documented. In this particular case it was through a Nissan dealership. I ended up going to another dealer and they covered what the other dealer said wasn't covered. All this does is create pissed off customers and that hurts the brand.. any brand. A product is only as good as the people that stand behind it in my book. I guess I'm old school.
With intermittent problems it makes much harder to diagnose. You can waste a lot of time trying to recreate problem. We charge something but may not be able to duplicate problem.
@@phillipwilson6781 I understand that and that is very reasonable to say if it was just the customers word. If there is video proof? Then how can the dealership day it never happened? Or they corny duplicate it? The fact is on video it did whatever it was and was proven? Then the service manager tells you they can't do anything? Makes no sense. In my case it was my truck over heating and after taking it back 3 times they somehow going out my fan clutch was faulty. Stuff like this just shouldnt happen if the dealerships would just listen to their customers and not assume we are all full of BS. Not saying it always happens but I had proof and if they would have just taken the time? Anyway it is what it is.
Funny how most of the “specialty tools” are still in the boxed looks like my dealership 😂. Is your WiTech connected to that touch pad?
Brian Ferreira are you talking about the scan tool sitting up? That is the Topdon ArtiPad that I’m doing testing on and will be doing a review on in a few weeks
Yea the one standing up to the right side of your box. Looks like a WiTech pod in front of it. Is it a all vehicle make scan-tool ?
Brian Ferreira yep it handles all makes and models
Any service advisors watching this video
Good video
Diagnostic fee's are complete BS. You're trying to get a job from a customer, so yes you do have to put upfront time to do that. Would you like to be charged every time a contractor comes to your house to do a quote? No you wouldn't. That contractor is trying to get a job, guess what, mechanics are doing the same thing.
145 dollars for diag at my dealership
It’s not right to charge anything if you cannot figure it out. I would charge for example a 125 fee to diagnose any problem. I would get some guys who fixed cars but only wanted me to tell them what was wrong. I cannot stand shops who charge for nothing found. I will tell my customers if you do business with me. I will take of 25 bucks off the diagnose fee. All of my past customers have told me of shops who charge them to look at something and tell them they need more time to look at it and it’s unknown how long it will be. But hey you owe me 100-200 just to look at it. That’s bullshit.
Tell me you don't own a business without telling me.
Ur paying for the tools needed plus the years and years it took to learn how to properly diagnose problems
Notice how he doesn’t show how the test is done 😂.
complete BS it takes about 3-4 min to scan and read the code the car is throwing. All of there tools the dealership owns, NOT the tech. I hate this fee and think it should only be charged if a chevy is brought to a ford pace, etc. your telling me that the manufacter doesn't provide this equipment>??
No such thing as equipment that tells you exactly what's wrong.
That music on the intro is so awful I almost left before watching.
Second
That’s why you don’t buy Chrysler
Third?
Highway robbery
Fix it yourself
11st!
😂😂😂
First!!
It's all fine and dandy if the shop wants to give discounts . As a tech the shop I work for better not cut my end of it to give said discounts