039: Building organisational culture - In Good Company with Dan Jones and William Lankston

William Lankston is Managing Director of Timpson Direct, part of the renowned British retail service provider. Timpson is a family business, who since 1865, have been offering shoe repairs, key cutting and watch repairs and can be found on most British high streets. They're also celebrated for their unique approach to employee welfare, offering benefits such as free holiday homes and a focus on hiring ex-offenders. But how do they sustain their positive organisational culture and what can we learn from their approach?
Watch / listen to the full episode to find out how Will applies organisational culture principles to the parts of the business that are more web based and therefore less people focussed, how the strategy for employing ex-offenders works in practice and why upside-down management is core to business success.
Listen again
Head to our RUclips / Spotify channels to catch up on previous episodes, including…
038: Diversity, change and empowerment with Isabella Echeverri, former Olympic and World Cup football player
Coming up
040: Talent management with Andy MacGovern, talent consultant and executive coach
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