After installing this lock today this is what I learned. Install took 10 mins. Programming took an hour after searching through multiple RUclips videos and Google searches. To program one code to the lock press the program button, then the #1 button, then the kwikset button, then input your code, then press the kwikset button again. Other # buttons do different functions such as the #8 allows you to program how long the duration of the auto lock (5-99 seconds) after you input your code. I hope this helps future installations.
Hi Mobliz - We're happy to assist you with programming your lock. Our Consumer Support Team is here to help... please contact them here: kwik.st/3fYP0jW or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
How to fix your lock; After getting what I thought was a new lock set off Amazon which apparently was used & already had a code set on it, I called when I failed to get it to work. To delete & reset you need to make sure the toggle is Vertical NOT Horizontal which Kwikset does Not make clear & it is a very important step. The same goes for when you enter in a new code or it will not let you progress past 1st number entered. Videos & instructions should state that but leave that out. I am sure it is confusing a lot of people.
Hi Desiree - Yes, to perform a factory reset that will delete all codes associated with the lock, place the interior turn-piece in the vertical position. Here are the Factory Reset instructions: 1. Make sure the door is open and unlocked. 2. Press and hold the Program button until you hear one long beep (approximately 30 seconds), then release the Program button. 3. Press and release the Program button again. You will hear one short beep. 4. Test with an existing User Code, the lock should not work. For user code programming instructions, please click on this link and see section 7 on page 3: kwik.st/3zdTRVu Thanks ~ Kwikset Social
Programming the Smart Code (Be sure the toggle lock is vertical) 1 Remove the interior cover. 2 Push the programming button. • You will hear two beeps 3 Press 3 on the keypad • You will hear one short beep and the keypad will flash green 4 Press Kwikset 5 Enter a programming code. • It must be between 4 and 8 digits 6 Press Kwikset 7 Re-enter the programming code. 8 Press Kwikset and the code is set: • if you hear a long beep and the keypad flashes green
Thanks Thomas - Here's a link to our Installation and Programming Guide for more details on programming the SmartCode 955/917: kwik.st/3Zve4VK Thanks ~ Kwikset Social
Hi Samantha - Here to help! To set the SmartCode 917 or 955 to locked mode, rotate the interior turn-piece to the vertical position and when the turn-piece is horizontal, it will remain unlocked/passage mode. Our Consumer Support Team is here to help you further... please contact them here: kwik.st/3wrTPKN or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
Hi Dan - Here to help! Please try factory resetting your lock which will delete all previously programmed codes: kwik.st/3CptAYs For additional support, please reach out to us here: kwik.st/45QQWUe Thanks ~ Kwikset Social
Why would you say the keypad doesn’t unlock the lock? I bought this at Home Depot and it says its a motorized lock that can be unlocked with the keypad!!!!
Hi and here to help! Yes, you can use the User Code to unlock the SmartCode, yet the Programming Code will not unlock it. The Programming Code can only be used to program the lock from the exterior side, but will not unlock the latch. Here's a link to the installation and programming guide for more details: kwik.st/3RFVZQ3 Thanks ~ Kwikset Social
Hi Dan - Here to help! Please try factory resetting your lock which will delete all previously programmed codes: kwik.st/3qHqe06 For additional support, please reach out to us here: kwik.st/3CuQE7X Thanks ~ Kwikset Social
Hi Linda, we’re sorry to hear that. Here is a link to a video kwik.st/3sD2xVL that will show how to recover the cylinder with your key. If you need further assistance, you can call our Support Team at 1-800-327-5625, and they’ll be happy to walk you through the process. Thanks ... Kwikset Social
I am fearful of setting a single programming code after hearing that programming a single programming code disables the internal programming button. If the programming code is forgotten, how do you reset all programming and start over? The downside of using the programming button is that any who knows how to program this Kwikset 917 can reset their own programming code thereby locking me out of all programming. Am I understanding correctly or have I misheard the message of the video. (I know, when in doubt check the manual, but when dyslexic, videos rule!)
Hi Thomas - Here to help! To reset your SmartCode 955/917 lock, please follow the Factory Reset instructions on page 4 of the Installation Guide here: kwik.st/3Lw67d4 Thanks ~ Kwikset Social
Hi! Our Consumer Support Team is here to help... please contact them here: kwik.st/2SvdybF or call them at: 1-800-327-LOCK (5625). Thanks -- Kwikset Social
Hi Bill - We're here to help! We are happy to send you a new cylinder with a new set of keys and also help troubleshoot the lock. We ask that you please contact our Consumer Support Team at kwik.st/3HHMKtX or call them at 1-800-327-LOCK (5625) ~ Thanks, Kwikset Social
Hi! Should you need any further assistance, our Consumer Support Team is here to help... please contact them here: kwik.st/3hAwFxz or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
Hi and here to help! Yes, you can enable and disable a programming code on the SmartCode 955. Please see Section 8 of the installation guide here: kwik.st/3O7O5xG Thanks ~ Kwikset Social
yalls door locks are literally trash they dont work, i set a user code it flashes green when i put it in but wont unlock tha door and the key works but keypad doesn’t🤔
Hi Jacob - Our Consumer Support Team is here to help... please contact them here: kwik.st/3oxX7to or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
Hi! We're happy to help you further by answering questions and walking you through troubleshooting steps over the phone. Please contact our Consumer Support Team here: kwik.st/3vLVxni or call them at: 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
After installing this lock today this is what I learned. Install took 10 mins. Programming took an hour after searching through multiple RUclips videos and Google searches. To program one code to the lock press the program button, then the #1 button, then the kwikset button, then input your code, then press the kwikset button again. Other # buttons do different functions such as the #8 allows you to program how long the duration of the auto lock (5-99 seconds) after you input your code. I hope this helps future installations.
Hi Mobliz - We're happy to assist you with programming your lock. Our Consumer Support Team is here to help... please contact them here: kwik.st/3fYP0jW or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
Thanks man, saved me a ton of time as well
Thank you!! You helped me more than all the videos on RUclips !!
Spent a hours trying to figure it out and you made it happen for me, but thanks to you !
Imple, easy instructions, is the 955 the same as the 917?
How to fix your lock; After getting what I thought was a new lock set off Amazon which apparently was used & already had a code set on it, I called when I failed to get it to work. To delete & reset you need to make sure the toggle is Vertical NOT Horizontal which Kwikset does Not make clear & it is a very important step. The same goes for when you enter in a new code or it will not let you progress past 1st number entered. Videos & instructions should state that but leave that out. I am sure it is confusing a lot of people.
Hi Desiree - Yes, to perform a factory reset that will delete all codes associated with the lock, place the interior turn-piece in the vertical position. Here are the Factory Reset instructions:
1. Make sure the door is open and unlocked.
2. Press and hold the Program button until you hear one long beep (approximately 30 seconds), then release the Program button.
3. Press and release the Program button again. You will hear one short beep.
4. Test with an existing User Code, the lock should not work.
For user code programming instructions, please click on this link and see section 7 on page 3: kwik.st/3zdTRVu Thanks ~ Kwikset Social
Programming the Smart Code
(Be sure the toggle lock is vertical)
1 Remove the interior cover.
2 Push the programming button.
• You will hear two beeps
3 Press 3 on the keypad
• You will hear one short beep and the keypad will flash green
4 Press Kwikset
5 Enter a programming code.
• It must be between 4 and 8 digits
6 Press Kwikset
7 Re-enter the programming code.
8 Press Kwikset and the code is set:
• if you hear a long beep and the keypad flashes green
Thanks Thomas - Here's a link to our Installation and Programming Guide for more details on programming the SmartCode 955/917: kwik.st/3Zve4VK Thanks ~ Kwikset Social
When u press kwikset it turn red
Mine doesn’t have the hole it just has a button on the inside for programming but always beeps 3 times instead of 2.
Hi! Our Consumer Support team is here to help... please contact them here: kwik.st/3iqf8Ug or call them at: 1-800-327-LOCK (5625)
how did u solve this issue i am having the same problem
Hi! Our Consumer Support team is here to help... please contact them here: kwik.st/3lpKvQ2 or call them at: 1-800-327-LOCK (5625)
How do I lock the door from the outside with the key pad without having the automatic lock on?
Hi Samantha - Here to help! To set the SmartCode 917 or 955 to locked mode, rotate the interior turn-piece to the vertical position and when the turn-piece is horizontal, it will remain unlocked/passage mode. Our Consumer Support Team is here to help you further... please contact them here: kwik.st/3wrTPKN or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
When I hit the button on the top a flash is red. Don't go green 2 eliminate full numbers.
Hi Dan - Here to help! Please try factory resetting your lock which will delete all previously programmed codes: kwik.st/3CptAYs For additional support, please reach out to us here: kwik.st/45QQWUe Thanks ~ Kwikset Social
Why would you say the keypad doesn’t unlock the lock? I bought this at Home Depot and it says its a motorized lock that can be unlocked with the keypad!!!!
Hi and here to help! Yes, you can use the User Code to unlock the SmartCode, yet the Programming Code will not unlock it. The Programming Code can only be used to program the lock from the exterior side, but will not unlock the latch. Here's a link to the installation and programming guide for more details: kwik.st/3RFVZQ3 Thanks ~ Kwikset Social
When I try to delete the old numbers the button at the top of flash red.
Hi Dan - Here to help! Please try factory resetting your lock which will delete all previously programmed codes: kwik.st/3qHqe06 For additional support, please reach out to us here:
kwik.st/3CuQE7X Thanks ~ Kwikset Social
My maintenance man installed the lock and it is locked ! I am unable to open the door with the key or the factory codes. HELP !!
Hi Linda, we’re sorry to hear that. Here is a link to a video kwik.st/3sD2xVL that will show how to recover the cylinder with your key. If you need further assistance, you can call our Support Team at 1-800-327-5625, and they’ll be happy to walk you through the process. Thanks ... Kwikset Social
did it get resoloved
I am fearful of setting a single programming code after hearing that programming a single programming code disables the internal programming button. If the programming code is forgotten, how do you reset all programming and start over? The downside of using the programming button is that any who knows how to program this Kwikset 917 can reset their own programming code thereby locking me out of all programming. Am I understanding correctly or have I misheard the message of the video. (I know, when in doubt check the manual, but when dyslexic, videos rule!)
Hi Thomas - Here to help! To reset your SmartCode 955/917 lock, please follow the Factory Reset instructions on page 4 of the Installation Guide here: kwik.st/3Lw67d4 Thanks ~ Kwikset Social
And we have looked through every website you have and NOTHING is working
Hi! Our Consumer Support Team is here to help... please contact them here: kwik.st/2SvdybF or call them at: 1-800-327-LOCK (5625). Thanks -- Kwikset Social
Exactly this!
Worst door lock I have ever purchased!!!! Can't program it. Should have stuck with Schlage!
Having issues as well
No key came with this lock. Followed the factory reset.....no luck. Pain in the - - -
Hi Bill - We're here to help! We are happy to send you a new cylinder with a new set of keys and also help troubleshoot the lock. We ask that you please contact our Consumer Support Team at kwik.st/3HHMKtX or call them at 1-800-327-LOCK (5625) ~ Thanks, Kwikset Social
I wasted hours!!!! trying to insert a programming code. It didn't work. So I use the programming button. That works.
Hi! Should you need any further assistance, our Consumer Support Team is here to help... please contact them here: kwik.st/3hAwFxz or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
@@kwikset Is the 955 supposed to be able to work with a programming code?
Hi and here to help! Yes, you can enable and disable a programming code on the SmartCode 955. Please see Section 8 of the installation guide here: kwik.st/3O7O5xG Thanks ~ Kwikset Social
Imagine only having 77k subs
yalls door locks are literally trash they dont work, i set a user code it flashes green when i put it in but wont unlock tha door and the key works but keypad doesn’t🤔
Hi Jacob - Our Consumer Support Team is here to help... please contact them here: kwik.st/3oxX7to or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
@@kwiksetall the links you have added to each comment, do not work.
Would be nice if you would just make two videos instead of haphazardly combining them.
This didn't help at all.
Hi! We're happy to help you further by answering questions and walking you through troubleshooting steps over the phone. Please contact our Consumer Support Team here: kwik.st/3vLVxni or call them at: 1-800-327-LOCK (5625). Thanks ~ Kwikset Social