I was a bank teller for three years. If you're getting a Cashier's check or Money Order to deposit into your "other" account, it needs to say "Pay to the Order of YOUR NAME" on it. Never Ever have it in someone or some institutions name unless you're buying a car or actually paying someone else the funds. That is the fatal flaw here as the man found out. The teller that drew up the check should have asked him what he was going to do with it. If he said deposit it in his BofA account, it would absolutely be made out to him, not BofA. Please make a note of it.
Yes, the moment it was revealed that the cashier's check was made out to Bank of America instead of his name, I understood the error. But why didn't 10 different tellers and managers not noticed this right off the bat? Giving this man the run around could have turned this situation really ugly. $33k is someone's life savings. Unacceptable.
Yup and the idiots that looked at it, and telling him "nothing that I can do" aka I do not know 🤷🏻♀️ did not looked at the error 😳 like- ohhh, the check says- payable to Bank of America, not your name Sir. 😮 Let me call Bank of America customer service to take care of this error. Instead, the tellers and managers said. " nothing that I can do." BS 😡 I'm with the poor man side. He didn't know about that error. It happens, especially if the person is not used to making cashiers checks. The well fargos bank teller should have said- "Sir, just to clarify, you're going to pay Bank of America 33 grand as in the bank itself or for your account?" 🧐
@@naturistfred because none of them don't care. 😡 Their lack of not caring about other people's money (yet working at the bank) and lazy to use their critical thinking skills. That makes me mad.
Check was made payable to Bank of America how does that equal his money? The woman never should have taken the deposit in the first place. If he was paying a Bank of America bill that would make sense so to check was just waiting proper handling
If the bank accidentally deposited $33k into his account and wanted to get it back and this man said, "sorry I don't know where it is...there's nothing I can do" he'd be in jail for YEARS!! This system is not fair at all! How is the bank allowed to do that to him?
Not really. I had a Wells Fargo put an extra $200 in my account. I didn’t question it I knew it was an accident. I used that extra $200 immediately and paid them back at a later date.
I used Bank of America for two months for a job I had to take on the east coast. I was so happy to close my account when it was done. Terrible customer service.
I knew Bank of America was trash because years ago they closed down my account without any warning or notice because I had a negative balance for a very short amount of time, and they wouldn't let me reinstate my account even though I had money to deposit.... All of THAT after I had been a loyal customer with no other issues for over 10 years. Then after that they had the nerve to continuously send me *junk mail flyers trying to get me to be a customer again.😐 *The same type of excessive amount of "flyers" that you get from cable companies every other week when they want you to sign up for their cable.
I made the same mistake six years ago. I transferred money from Wells Fargo to Bank of America and had the cashier's check made payable to "Bank of America" instead of myself. The difference with me is that the BofA teller noticed the discrepancy and had me go back to Wells Fargo with the check to redo cashier's check payable to me. Seeing this story makes me so glad the BofA teller I dealt with had me do that.
This is exactly how it should be handled. Because the teller made an error and deposited the check and the night audit kicked it back, B of A should have called the customer or sent the check back to Wells Fargo. They sat on it instead.
Only idiots needs journalists help I done it so many years and it was this company fault . Don.t put stupid names and it gone be deposited like normally 🤷😂
Bank, “you owe us money” Me ‘I’m sorry, we are temporarily closed, we apologize for any inconvenience this may have caused, thank you for banking with me.”
So, the employee did not know her workplace was closing? Did not even mention it? What about all his time and stress? They should have added $1000 to compensate. The manager at the third bank should have been able to handle this when he saw evidence. Thanks for the heads up about Bank of America.
I had a similar experience with a southern California BofA back around 2006. They took my deposited check and it vanished. I went back with the deposit receipt and they told me that it was fake. They claimed that the Teller number doesn't exist who processed the deposit. But when they looked in the computer records they saw the transaction but they still declined to take responsibility. Several days later they eventually claimed the check might be lost at some Nevada check processing facility. The check did finally get processed 2 weeks later. After receiving the good news that the check was finally processed, I went back to the BofA branch to discuss the issue and demand an explanation why they called me a liar. Their branch supervisor and branch manager refused to meet with me. That's when I closed all my accounts and switched to another bank.
Good for you! As a customer, who chooses where and who we do business with, if you're not treated fairly and with respect, they will lose our business. There was a time when the customer was always right.
The biggest issue here is the horrible service by the branch manager. That receipt had a transaction no., time ir day, branch no., and likely an identifying number for the teller who processed the check. He could have tracked the status of that deposit in about 2 minutes had he been so inclined or had one of his tellers do it. The manager's behavior was unprofessional and completely unacceptable. He would have been relieved of his job asap had I been his boss. With all of those branches closing, it would have taken less that 24 hours to replace him with one of those branch managers. Clearly BoA is really interested in non-institutional customers, the little guy. Take heed.
You're 100% spot on. This lazy manager should have been fired for being unwilling to do his job properly. Talk about passive aggressive behavior. "There's nothing I can do", is not an acceptable answer when you're the manager.
That was a mistake! Anytime I deposit money into a bank or an atm, there must be a receipt handed to me. I'd never deposit that amount of money without a deposit receipt
Exactly. Then tomorrow these same incompetent people will be campaigning for the public rally, donate to GoFundMe and have sympathy when they get fired/laid off.
Don't forget, this is the same company that forclosed on a bank loan the bank never authorized during the housing crisis, then refused to do anything about their mistake until the home owners won a judgment and placed a lean on a popular branch office. It took their victim siezing a bank branch (legally) before they corrected the error.
I had an account with b of a back in the 80's, got the crappiest service and never used them again. Over the years I have heard friends/families tell me about bs they had to deal with also. Glad he got his $$ back. I would steer clear of them.
I think BOA is shady. I had a measly credit card account with them and paid my balance to zero and they charged me fees after I paid off the balance. Now I’ll need to waste my time on the phone with incompetent idiots. I think I’ll close that account. Not worth doing business with unethical businesses.
This happens more often than you’d think. We had the same problem twice at the same bank. Every six months, we deposits farm rent checks to our bank. They are $14,000 to $15,000 each. My husband made the deposit and got to the car. He looked at his receipt and it said, $1,400, not $14 THOUSAND. He went back in, they denied mistake and he demanded the check back. The teller apologized for “misreading,” the deposit. Six months later and we got our second check. Hubs went to deposit, got receipt and again they had deposited $14 HUNDRED dollars rather than thousand. Same teller, same problem at this small regional bank. My hubs and son-in-law think it may have been an attempt at embezzlement. We’ve since moved banks. ALWAYS, ALWAYS, ALWAYS keep receipts and do not leave the building unless everything is correct to the penny.
@@euro_babe YES! We told them why we were moving our money. Fool me once, shame on you, but fool me twice, shame on me. We weren’t going to let it happen a third time.
@@HazelJuanitaMillanHoffman Yup Probably the worst bank out there. Back in the 80's I had an account with them and had nothing but problems and no customer service. This was over the course of about two months. I immediately changed banks and havent had a problem since.
so you want them to shoot the messenger NOT the top execs and politicians allowig this behavior?!?! Got it.. please NEVER serve on jury duty, have children, or ever be in any sort of mgmt level position
The US Courts owned by the Bank, all you need to do just go to court fight with the bank, you will get the first hand lesson. The civil and Bk court judges are paid under the table. Any bank can rob your home by any pretense, that the court sided with the bank all the time. It is extremely hard to find a lawyer sue the bank state wide, because they all know their case will be lost in the US Courts.
I worked at a bank for several years. It makes a big difference when you bank at community banks (or better yet, local credit unions) instead of at faceless mega-corporations.
@@ladyjustice1474 I started w/citizens & peoples bank, 5 take overs later it was BofA, I was paying service fees on a personal & business AC. They said they were going to charge $5 month for debit card = $ 10 more per month. I took my money to a credit union. No fees at all & it is still the same CU, that was well over 10 years ago. Banks change names every 2 years.
how much do we want to place on a bet, that the teller found out they were loosing their job only a day or 2 before and 'Accidentally on purpose' dropped that ball. I know if someone walked up to me and said. "hay, tomorrow your jobless have a good life". Id stop caring too!
this bank is a schuyuuuhheeese scam, they do shady unmoral things with Americans caaaasshhh alot. Same bank that services the cia/pentagonnn isnt that interesting???
several states have customers who dont online bank or use plastic/fakecredit money systems. So they are closing more branches to stop customers from accessing their money without traveling hundreds of miles potentially to the one open per state or some without any making you drive across states to access your property
In my area near Cleveland OH many people have come to work to find doors closed with no warning. Businesses do not want employees to know ahead because it would create a hostile workplace. Unfortunately that is the new world (going postal) we live in.
@@afftongrown6445 the check was made out to bank of America and he was given a receipt for that. It wouldn't show up in the customers account. But the bank manager at the other branch should have been able to trace the transaction and see it was made payable to the bank not the customer.
Imagine the people who got screwed that we never heard about. Good for you 7 on your side, we’ve got you here in D.C. and you’ve helped a lot of good people! Keep it up!
@@billbry I'm positive it wouldn't be as easy as you're saying it would be. Considering he had a receipt, that means a transaction was initiated. So something was in process and it's still concerning if that transaction just disappeared. Not to mention how unprofessional it is to tell someone with documentation/proof that you can't escalate? Pitiful.
@@Lee-oj3ro If you deal with a particular CU in Rancho Cordova CA, you have to frequently wait 1 hour in line before talking to a teller. Poor CS and it's ongoing.
Bless that man’s heart that had to go through that hardship. I am so grateful that he took the steps that he did, and that Bank of America honored the $33,000.00. I am currently a customer with Bank of America, but I will be switching banks soon.
As a former bank employee, from back in the 70’s, when most transaction were done by hand, before computers, this was easy to fix!!! I don’t understand why they had such an hard time finding this man’s money!!! Computers were supposed to make things easier!!!
They had a hard time fixing the problem because the managers took the Not My Problem approach instead of thinking ‘what can I do to help’! See this lazy approach everywhere and the poor customer is left in the ditch.
No it was not the system's fault but the unwillingness of people to help. It's easy enough to fix if the bank employees just took the time to look at the cashiers check & understand the situation.
Oh no. Computers have complicated everything - data requirements have mushroomed 10x what used to work to do the exact same thing Where a manager used to make a decision and act [hopefully adhering to policy], now you need that PLUS a program that even allows it. Also, if there appears to be no place to put some happening in the system [and code its raison d'etre], Sarbanes-Oxley hangs a big red stop sign out against a manager: CFO's are on the hook.
No computers made things cheaper and provide records, usually to the favor of the person who can look at the data not who's money it is. Computers allow for rapid transfer of funds to increase bank interest profits in other markets and remove costly and error or greed susceptible humans.
My dad died. I had POA and was to inherit. BOA held my money for over 2 months, refusing to give it to me. I showed up at the bank every day for two months between the hours of 9:00 am until closing, every day for two months and shared with every customer I could how Bank of America was denying me my money. Saturday morning, three black women, dressed in very fancy church attire, large hats and gloves, sat next to me. Through tears I told them what Bank of America was doing and that I was not able to pay my dad's funeral costs. Those beautiful women held a very loud, audacious church ceremony in the bank lobby. Arms flailing, voices on high, some dancing, prayer meeting. It was a spectacle. By end of day, I received my entire amount. I am convinced that BOA was attempting to steal my money. Bank Staff was as complacent as corporate officers. The lack of customer service is built into BOA theft protocol. What I notice is the government does little to curtail this.
@@jcdbrw The habitual theft clearly indicates that you do not have a real system, only an illusionary banking system. You should not have to contact anyone about banking theft. Ever.
The branch closed his after he deposited his check and the teller still took his money (and others). They knew the branch was closing and didn't warn anyone, OR had plans in place to stop receiving money until closure. Incompetence all the way to the top.
There should of been a warning. A letter via mail and the marketing should of been focused on getting the word out well before the closure. Reps, online banking, phone voice-mail, etc should be saying the bank will close soon and providing options. Smh.
BofA is the worst bank in the US. I banked there for many years I didnt really have a choice because I lived in a smaller town and the other banks were too small. In the end though I got them and had the last laugh. I moved out of the country and maxed out my credit cards and line of credit; Like 150k. Thanks BofA. I love you
Amazing how people say there’s nothing they can do when it’s not their money. I bet every branch manager that said that would have gone to the same extent this guy did because somebody was too lazy to help him out.
@A H If you have over 250k and you're not diversifying in higher yield investments than a bank account then you're not smart enough to keep that much money.
We were in the process of buying a house for my developmentally disabled sister using funds from her trust account, which was handled by Wells Fargo. The house was brand new, never occupied yet. Wells Fargo demanded $17,000 for a home inspection before they would approve the purchase! Needless to say, they got NOTHING. It seems that when someone else handles your money, they start to act like it belongs to them. What a shameful disservice.
BofA did that same thing to me 15 years ago I deposited $1000 into my checking account at the ATM got a receipt. It did not post after 24hrs I called the bank nothing, then went to the bank talked to the manager nothing. I was told even though I had a receipt from the ATM it does not mean I made a deposit. After that, I took out my money closed my accounts, and never looked back. Looks like nothing has changed.
Michael Finney is SUPER RESPONSIVE!!! These guys are the real deal and this program has helped advocate for a lot of people who couldn't get anywhere with big companies.
No, this story is a reminder to NOT bank with BANK OF AMERICA! Highly unprofessional. Even though the man should've made the cashier's check payable to HIMSELF and not the bank, it was linked to his account. So, the lesson should include being mindful of who's name is in the payable section of your check or money order.
The teller deposited the check when she should have caught the error before depositing. Night audit most likely kicked it back because it was made out improperly. Then they never contacted the customer. Two errors both on B of A.
@@mikemapp1011 Thanks. I left BofA when I was 19 because my statement kept having arithmetic errors! Can you believe that? We're talking 1979 and calculators, before computers. As a result of their arithmetic errors, they were bouncing my checks and charging me insufficient funds fees. On top of that, they would allow the payee to present the same check multiple times and each attempt wracked up another insufficient funds fee. Fast fwd 40 years and I ended up there again, making deposits for a property mgmt. With social distancing, the lines were literally all the way around the outside of the building, out into the parking lot or down the sidewalk at the 2 branches nearby. It could be the 1st of the month on a Friday @5PM (they close @6PM) and if there were 3 tellers, 1 would go on break. RIDICULOUS! I quit doing property mgmt. in Oct. 2020 because of them. Not worth my time or frustration.
"Never write a check to the bank" I event do not really understand the whole check thing. If I want to move money from one of my accounts to another, I log in to the source account, start the transfer, and for the time I log into the target account, the money is already there.
My heart goes out to this man. I’m glad he got his money back! But he should never have had to go through this torture. B of A must be coming apart at the seams for this to have happened. If I had accounts at B of A right now, I’d move them elsewhere.
This is horrible but why on Earth did he make the check out to Bank of America??? They said that made the problem even worse. I'm no expert but I just don't understand why it was pay to the order of Bank of America and not him
@@TobyChannel the "teller" at Wells Fargo did not know or cared why the gentleman was purchasing a cashier check. They made it out to who the gentleman said to make it out to. You see, if the gentleman was paying off his house or car that he financed at BoA then the check would have being correct. I am pretty sure he may not have gotten into the details of why he was purchasing the cashier check or for what purpose.
I understand what you and some others are saying but a mistake was made, I mean here in the year 2022 humans still do make mistakes right?? The branch manager has access to lookup the transaction and at least attempt to help resolve the issue instead of just saying nothing we can do, I could understand if he just walked in without any proof at all
Wow I had a similar problem with Citizens Bank. I paid my mortgage at Citizens Bank and I had my receipt and cancelled check. Citizens said I did not pay my mortgage. It took almost a year to fix with the lawyers from my bank leading the way. As it turns out citizens had the $$$ and said they were not sure what it was for, even with the mortgage account on the check.
Banks are not the only ones who do this. One year IRS sent me a demand letter saying I didn't pay my tax. So I called them and asked: you received my tax return, but you did not receive the check stapled to the return? The person said they'd look into it and I never heard from them again.
The CEO of BofA is clueless! The customer service policy should be that if a branch manager can't help you, even when you have a receipt, the district manager, or whoever is next up the ladder, should be able to help you. In other words, the manager should say, "I'm sorry, but I can't help you with this. But my boss can help you with this. I'll ask them to come here to help you." Humans make mistakes which is why you need procedures, systems, policies, etc. in place. How'd he become CEO of BofA anyway? What are they teaching you when you get your MBA these days? What are they teaching you when you major in business these days? Isn't the customer always right? These big corporations need to focus more on customer service. I left BofA before 2010. Glad I did. Nobody should bank with them, in my humble opinion.
I mostly agree with you, but the truth is that the customer isn't always right. Any retail worker knows that well even if they have to placate the wrong ones.
@@virginiamoss7045 The customer isn't always right? I wanna speak to your supervisor! Just kidding. Yeah, you're right. There have always been some customers with the wrong attitude. There's always been some cases of bad customer service. There's always been some cases of good customer service. And there's always been some customers who are very polite and remain polite even when they get bad service.
Something similar happen to me, I deposited a $2100 check in an ATM and the instant the check got inserted the machine the ATM shut down. it took dozens of calls and a few letters and security camera viewing to get it all back. I had no receipts or proof of the check except what my customers check book copy. After two weeks I finally got credit for the deposit! Yes it was a B of A!
So all of these “customer service” specialists and branch managers can’t do anything…..UNTIL Michael Finney puts them on the local news. Maybe if the B of A CEO was placed in handcuffs for grand theft, maybe there would be something that someone at B of A could do. At the very least, once the CEO got out of jail there would probably be many less branch managers telling people that there’s nothing that they can do.
My friend left BofA several years ago when it came to light branches were creating accounts/signing up for credit cards without the knowledge of people in order to meet quotas. It's gotten so much worse since then, dude made the best move of his life.
ARE you sure it was BOA? Might have, but WELLS FARGO GOT CAUGHT STEALING MILLIONS with branches opening up CCA'S to fatten their Branches Numbers for Bonuses? To employees there?
This happened to me years back. Took 6 months for them to return the deposit, it was only 300 but it bounced 8 checks. I had the deposit receipt. I immediately closed my account after they found it
Alice L Vince You were smart to close your account after your $300 was returned. I have heard so many horror stories about wells Fargo and b of a, I won't do business with them. They had to pay HUGE fines for their misdeeds
I had a student account opened by my mom that started when I was in 6th grade, money from summer jobs. This was to be used to buy my first car. Over 5 years of time I had a decent down payment saved. I went to withdraw my money, and got the story it didn't exist, they cancelled all student accounts. My mom was active in the city's social services and personality knew the Mayor, the Chief of police, and our Senator. The Mayor and the Police showed up at the bank with my account records showing my deposits and talked to the banks president and asked about the money. Within an hour my mom was called and the money was credited to my account. They all waited for us to go, close the account and gave us all my money. The Ford dealer across the street made a fantastic deal on my first car. Oddly enough that particular branch no longer exists.
The cashier’s check should have been made out to Mr. Leonard, not Bank of America. Mr. Leonard had a copy of the check. Not sure how qualified the staff and the B of A bank manager are if they all looked at the check and didn’t notice that there was a problem with the name on the check. I remembered what one of my architecture instructors said many years ago...The fine details matter.
The first thing should have been to track down that teller/cashier who TOOK his transaction and disappeared along with the closure of the said branch. I’m glad he kept his receipt and got the money back.
This is exactly why I refuse to EVER bank again at either Bank of America or Wells Fargo! I had business accounts at both banks and suffered tremendous stress over their mishandling of funds!
Glad this got resolved. A mistake vs fraud apparently, but the BIG question for me is- why are these banks closing abruptly? Insanity everywhere we look these days, and not a good sign I think.
There is a shortage of workers every where; to many employers do not pay their employees a decent wage. People all across America are quitting crappy, under-paid jobs and finding jobs that pay them a much better wage. Bank of America needs to pay its employees near the bottom of the pay scales a better wage; maybe then they could retain employees.
@@Cbd_7ohm Don't keep up to date do you. The national and international real estate investors have driven up home prices through the roof. They are buying up homes all across America. They outbid all local buyers. The average American can't buy a home today or even the middle class now at these prices, for that matter. Our home we bought four years ago (that we live in) has almost doubled in four years.
Anyone heard the rumors about a global reset? B of A is an international bank. If you have some money in the bank, I'd be pulling some of it out just to have on hand.
This happened to me several years ago. I opened an account and deposited $100 into it then never got a single bank statement. Months later when I went back to get the money out they said there was no account like that. What can you do? I learned not to ever use B of A again and am glad it was only $100 that I lost.
@@JMJ.516 I was stupid and young back then. I didn't either have the paper work or lost it but they had my ss number and should have been able to have found the account.
Unless it's a special account for kids there's a minimum amount you have to keep in it or they charge fees until it's drained and they close it. 100 isn't enough for most banks and i suspect this may be what happened, not sure why no statements were sent though, maybe the address was fat fingered
@@sissycarolina4863 Did you have your account number with you? If you walked in with no paperwork, no account number and claimed to have opened an account several months ago and only have photo ID and SS number.
This is probably something he didn't know at the time but since he has an account at both Wells Fargo and Bank of America, he could have electronically linked the two accounts and performed an ACH transfer between the two. This way he could have transferred the funds from one account to the other without needing to physically visit either banks.
Sometimes there are limits as to how much you can transfer $$ from one account to another. I'm guessing $33,000 was TOO much in one transaction, therefore a cashier check.
Yeah right, what about all the people who bank on line? They make deposits with their phone by taking pictures. What happens when your technology malfunctions and you have no hard evidence of a transaction (a paper receipt); then how do you prove you made a transaction? Fortunately, this guy made this transaction in person and got receipts.
We had a very different problem with Bank of America, when a pair of employees flat out lied to us about being able to transfer funds from the US to a couple of their branches in Germany. When we got to Germany, both those branches were commercial banking only, and they refused to help us whatsoever. It ended up costing us a substantial amount to get our funds transferred through a third party, which we were left feeling was due to the BofA employees being eager to start a new account with a large amount of cash. My opinion of this bank chain is extremely low.
from what I've read and seen from guys reporting on the financial issues, the local credit unions are the hottest commodity for the big banks at the moment... they are buying them out everywhere
Oh so nice to read these comments. People everywhere are talking about how businesses have went to the dogs in this spamdemic. Customer service sucks, everywhere you go in any direction. It seems getting less for 3 times more seems to be the norm in America. The public is literally getting raped and bussiness/corporations etc are making record profits in every direction. So much for loyal Americans. Talk about this regime, they're all in bed together.
LEAVE B OF A. Bank at a credit union. They are generally Covid averse! AND they will always inform you of any branch closure/change of operations in plenty of time.
Glad they're getting rid of banks people there are idiots in those places, i was at a union branch and was withdrawing $1,000 dollars and i saw the teller count out the money protocol is to have another teller also come over and count out the money which she did, the teller handed me the money i proceeded to count the money and it was $1,100 i looked the teller and she blamed the other teller for not counting correctly .
That man must be so glad that you all was able to help him get his money back and solve this case. You all must be helping many with similar problems solve them and helping the community in the process.
Long before the bank closure trend, I was a single Mom banking with behemoth BofA. They lost my deposit of a paycheck (admittedly much smaller than this man's deposit). I had my receipt; it meant nothing to the folks at this branch. They suggested that I "hire a lawyer" which was, sadly well beyond my means. The money was never returned - and I have never banked at BofA again.
It’s crazy, this is actually more common than people think. I worked for them over a decade, my first couple years in customer service checking/savings. There was a procedure if this happened as long as you had your receipt we took all the info from them and submitted a form for review. It’s sad but the branch back then could not(really would not we used the same system) do this only customer service could. The branch managers were famous for sending everyone to customer service instead of taking care of the customer right then.
I worked there too. Night audit probably kicked the check back, but they didn't send it over to Wells or contact the customer. You KNOW there was a paper trail. We got a report every single morning of any issues with the previous day so that we could call the customer and solve the problem. This was complicated by the branch closure, but the paper trail still existed.
Not surprised at all. When BofA closed a local branch, my account disappeared. It was only about a hundred dollars, so no big deal for me. However, it shows that they have some serious data processing issues.
Why would he wrote check to Bank of America rather than his own name. I did the same thing like him transferring the money but always wrote my own name. Can’t believe the teller helped him didn’t explain to him.
I would hope that at his age he’d done more transactions and would have known that he’s not “paying” BoA he’s paying it to himself in a deposit so his name should’ve clearly been on that check. Probably distracted.
@Rob Mikels The B of A teller should not have accepted the check as a deposit to his account. He should've been told by them that he needed to have the check re-issued. He created the "where is my money???" mess with the B of A payee that was harder to track before an audit would've caught it.
If they won't fix it go to the District Attorney, request a grand jury, explain your case and the DA will threaten arrest if not corrected immediately.
Scary. I don’t deposit cash except in person at this bank, either. I’ve known too many people who have never been credited for their ATM cash deposits at Bank of America. However, I’ve had nightmarish experiences with small local banks, too, where the “managers” are teenagers.
I’ve had the opposite experience with local or regional banks. I find there’s more accountability because there’s a smaller customer base, and no corporate management to to cover or deflect concerns.
Even if the branch closes where the deposit was made, once it is in the system, the whole network has that record that his account has the balance with the new deposit. BoA is so shady and if they knew they were going to close that day, then why even accept any new transaction or even open the lobby? He should sue the heck out of BoA.
I had a bad experience With BOA back in 79-80. I was stationed at Camp Pendleton and had a checking account with BOA. I had been with them about 1 1/2 years bringing my pay check in for deposit every two weeks. One day in the mail I get a letter saying my account was closed and a check for close to $170 which was my balance. I don't understand why my account was closed so I go in to the branch I always used and handed the teller my deposit book and ask her to tell me the status of my account. She takes it and goes to look it up and comes back and says it's closed. I ask her can you tell me why and she says "because it was over drawn for more than 30 days. I ask her to look at the deposit book and explain to me how I could be over drawn for more than 30 days when I am in there every two weeks depositing my pay check and I was sent a check for $170 the balance in my account when it was closed for being over drawn. A manager stops to see what is going on and the very confused teller fills her in. The manager comes back after looking up my account again and says that what happened was the person that normally recorded debits and deposit records was off sick one day another person did the job and one used check marks to show the account was over drawn the person used check marks to show it was good. So, my account was closed by mistake and my balance returned to me. I had 4 or 5 checks I had written that had not come in to the bank yet but when they do at that time would be returned to whoever I had written them to as refused because the account was closed making it look like I was writing checks on a closed account. back then California would put you in jail. for that. So, the manager asks me what I wanted her to do about it. I said that I wanted my account reopened my balance redeposited and if any of the checks had gotten refused to because of my account being closed by no fault of mine but by bank error a letter from the bank saying it was a bank error and not mine. She could not understand why I would want my account reopened. I told her so that I would not look like a criminal writing bad checks on a closed account to several other businesses. After this got cleared up, I left BOA never to return.
Yes banks are legal rip off artists and our wonderful government allows it. In fact they keep creating new laws to make it even easier for criminalized corporate America to keep doing what they do best. 99% vs 1%.
It happens. I deposited a $2,000 check in a BofA ATM and never saw the funds go into my bank account. Fortunately I was able to get a replacement check and the issuer put a stop payment on the first one. Keep your receipt.
I'm so glad that this video wrapped up letting the viewers know that this man got his money. When you go to a person with authority, you have a better chance of having this wrong put right. I had a similar situation, no one would help me. They told me they would look into it, they never did. Finally, I contacted my congressman. BOOM Resolved 2 days later.
This is an absurd story. There is a record at the bank the check was drawn on. At no time was this guy really in danger of losing his money. But he got some really bad customer service here.
The lesson taught in this story is make sure the check is made payable to you if you’re depositing to your account. I’ve purchased many cashier checks before. The bank teller asks you who you want the check to be made out to and the amount. Once the check is printed out, the teller asks you to visually confirm that everything is correct before the check is handed over to you. This guy didn’t do a good job verifying his check at the time he purchased. He had the check made to Bank of America. So the Bank thinks this money is for the bank. If I were to deposit a check that isn’t under my name, the bank woild not put the fund into my account even after the teller deposited because they have a deposit audit at the end of the day. This is on him too.
Correct, however the teller at wells fargo should have said. Sir, 33 grand to Bank of America itself or by your account? I am pretty sure he is not used to making cashiers checks. Not a lot of people know.
@@delphvine89 The teller has no business asking him.. he could be paying off a loan for all they know. It's on the customer to know his business. He's a grown man. I'm sure he's written plenty of checks.
@@chrisbruggers8076 Not in this case. It's appropriate for the teller to make sure the customer knows the difference between making the check out to the bank or making it out to himself, if the intent is to transfer funds from one of HIS accounts to anpther.
@@shelbynamels973 Nah, you're just looking to blame someone. There isn't always someone to hold your hand in life while conducting business. It's this guys fault. He probably even felt stupid once he realized it. I've purchased plenty of cashiers checks from banks. It is not the tellers job to question who it's made out to. It's the customers job to know their business. If you have questions then yes you can sit down with a branch manager. But if you go up confidently to the teller with your paperwork in order they are just going to issue the check as requested.
I stopped dealing with Bank of America years ago I and my daughter had separate bank accounts at Bank of America we did share the same address they took money out of my account and put it in her account because she had insufficient funds I went to the bank to find out why there is many missing they told me and I told them that was stealing and even the manager told me there was nothing they could do I never got my money back but I never did business with them again and I tell everyone to stay clear at that bank they'll rip you off
The same happened to my direct deposit account at another large bank. The branch took the money and placed it in an unknown account under an address several years old and said the money was lost. Sorry about that, friend. It took calls to national customer service and three visits to the branch but I got my money back. Then it became clear to me that the best solution was to simply close all accounts.
@@patriciaglover9740 Yeah that’s not right. It’s like handing off your child to a daycare and them saying, “We own them now.” Like, that’s so sinister, especially when even proof won’t suffice them. Talk about playing a dangerous game, when you’re in the right only for them to turn around and say you’re left. Nah bruh, that’s not fair. Don’t be playing with our money like that.
All the BoA branches in my area have been closed temporarily for awhile. Now it makes me think they are close so people don't do a run on the bank. Annoying that you have nail them to wall to get any help.
Problem started when the guy made out the cashier check to Bank of America, a very common mistake when transfering money from one bank to another but the same account owner. Now, the situation that no one could do anything sounds very strange, i mean tellers can't do anything, but a branch manager can. I would take my business to another bank.
That happened to me. 3 BofA branches closed in my area in last 2 months. BofA and Wells Fargo are collapsing due to stock market and bankruptcy in 12 months. Move your money into credit union.
B of A and Wells Fargo are the 2 worst banks on the planet. Plenty of criminal undertakings with both. Why people continue to do business with these cons is beyond me.
I was a bank teller for three years. If you're getting a Cashier's check or Money Order to deposit into your "other" account, it needs to say "Pay to the Order of YOUR NAME" on it. Never Ever have it in someone or some institutions name unless you're buying a car or actually paying someone else the funds. That is the fatal flaw here as the man found out. The teller that drew up the check should have asked him what he was going to do with it. If he said deposit it in his BofA account, it would absolutely be made out to him, not BofA. Please make a note of it.
Yes, the moment it was revealed that the cashier's check was made out to Bank of America instead of his name, I understood the error. But why didn't 10 different tellers and managers not noticed this right off the bat? Giving this man the run around could have turned this situation really ugly. $33k is someone's life savings. Unacceptable.
Thank You for that vital information
Yup and the idiots that looked at it, and telling him "nothing that I can do" aka I do not know 🤷🏻♀️ did not looked at the error 😳 like- ohhh, the check says- payable to Bank of America, not your name Sir. 😮 Let me call Bank of America customer service to take care of this error. Instead, the tellers and managers said. " nothing that I can do." BS 😡 I'm with the poor man side. He didn't know about that error. It happens, especially if the person is not used to making cashiers checks. The well fargos bank teller should have said- "Sir, just to clarify, you're going to pay Bank of America 33 grand as in the bank itself or for your account?" 🧐
@@naturistfred because none of them don't care. 😡 Their lack of not caring about other people's money (yet working at the bank) and lazy to use their critical thinking skills. That makes me mad.
@@delphvine89 Yup, that nailed it down, unfortunately. :(
That man has a lot more patience and composure then I would have.
For real.
I would’ve been hot.
@@DialloMoore503 first thing I said lol
Check was made payable to Bank of America how does that equal his money?
The woman never should have taken the deposit in the first place.
If he was paying a Bank of America bill that would make sense so to check was just waiting proper handling
Omg I have 15 bucks there! I am extremely worried!
@@yurydolinsky It's been used to buy 2 tall boys. The manager is drinking them while looking for your funds!
If the bank accidentally deposited $33k into his account and wanted to get it back and this man said, "sorry I don't know where it is...there's nothing I can do" he'd be in jail for YEARS!!
This system is not fair at all! How is the bank allowed to do that to him?
This is sooo true
👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻
EXACTLY!
Not really. I had a Wells Fargo put an extra $200 in my account. I didn’t question it I knew it was an accident. I used that extra $200 immediately and paid them back at a later date.
@@ArtTheSinger Well that was only $200 and you paid them back so definitely not the same thing.
The branch manager who told this customer "No, there's nothing we can do should be fired immediately!"
So true. Fire all those involved
"I agree with you but I don't think you used those quotation marks!" correctly
nah, hes the one who stole the money lol
Needs to be JAILED.
He should have never made the cashier check to Bof A but his name. He had an account at Bof A and just deposited it.
I used Bank of America for two months for a job I had to take on the east coast. I was so happy to close my account when it was done. Terrible customer service.
They are the worst.
The bank is a big scam.
I've been with Bank of America for 20 plus years with no problem.
I knew Bank of America was trash because years ago they closed down my account without any warning or notice because I had a negative balance for a very short amount of time, and they wouldn't let me reinstate my account even though I had money to deposit.... All of THAT after I had been a loyal customer with no other issues for over 10 years.
Then after that they had the nerve to continuously send me *junk mail flyers trying to get me to be a customer again.😐
*The same type of excessive amount of "flyers" that you get from cable companies every other week when they want you to sign up for their cable.
the worst banks you could imagine bofa andd wells fargo. go with credit union
The man's first problem was having an account at Wells Fargo. His second problem was having an account at BofA.
I agree.
Nailed it. The 2 worst banks.
Yes, from what I've heard both Wells Fargo and Bank of America are shady and incompetent.
The double whammy!
EXACTLY!!!!!!
I will never bank with them. They do this constantly.
BofA has a huge short on silver and gold they're going to do a bail in anyways
They are the absolute worst.
Liar. I've never had a problem
@@punker4Real smh
@@lanalook9200 so because you haven't no one else has? Twit.
I made the same mistake six years ago. I transferred money from Wells Fargo to Bank of America and had the cashier's check made payable to "Bank of America" instead of myself. The difference with me is that the BofA teller noticed the discrepancy and had me go back to Wells Fargo with the check to redo cashier's check payable to me. Seeing this story makes me so glad the BofA teller I dealt with had me do that.
This is exactly how it should be handled. Because the teller made an error and deposited the check and the night audit kicked it back, B of A should have called the customer or sent the check back to Wells Fargo. They sat on it instead.
That's insane to make it payable to the bank itself.
Integrity and service have diminished since America likes to choke on woke
Should put your name not boa . Are you insane ?
7 On Your Side, kudos for assisting him.
yes agree!!!!!
7 On Your Side, good work!!!! You were on it!!!!
Only idiots needs journalists help I done it so many years and it was this company fault . Don.t put stupid names and it gone be deposited like normally 🤷😂
@@axa897 Learn grammar, please.
@@axa897
😱😡😡😡😡😡☠☠☠☠☠☠
Bank, “you owe us money”
Me ‘I’m sorry, we are temporarily closed, we apologize for any inconvenience this may have caused, thank you for banking with me.”
Exactly!
Yeah but that doesn't matter you can't play their game on them, they'll just take your house
@@confirmhandle *Just* your house, if you're lucky.
@@confirmhandle That's why I don't borrow money ESPECIALLY from some bank.
😅🤣🤣
So, the employee did not know her workplace was closing? Did not even mention it? What about all his time and stress? They should have added $1000 to compensate. The manager at the third bank should have been able to handle this when he saw evidence. Thanks for the heads up about Bank of America.
Theres nothing he could do
Bank of America and Wells Fargo are two very shady banks.
I bet the employee did not know about the shut down. The smart ones might have noticed not enough business to sustain operations and already left.
You're thinking to much into it. A bank location is just the app in human form. They can't do anything the bank app cant
BoA is a terrible bank. Use a Credit Union or local bank.
I had a similar experience with a southern California BofA back around 2006. They took my deposited check and it vanished. I went back with the deposit receipt and they told me that it was fake. They claimed that the Teller number doesn't exist who processed the deposit. But when they looked in the computer records they saw the transaction but they still declined to take responsibility. Several days later they eventually claimed the check might be lost at some Nevada check processing facility. The check did finally get processed 2 weeks later. After receiving the good news that the check was finally processed, I went back to the BofA branch to discuss the issue and demand an explanation why they called me a liar. Their branch supervisor and branch manager refused to meet with me. That's when I closed all my accounts and switched to another bank.
Hope you let them know why you closed it....Voted with your dollar, so to speak.
Good for you! As a customer, who chooses where and who we do business with, if you're not treated fairly and with respect, they will lose our business.
There was a time when the customer was always right.
The biggest issue here is the horrible service by the branch manager. That receipt had a transaction no., time ir day, branch no., and likely an identifying number for the teller who processed the check. He could have tracked the status of that deposit in about 2 minutes had he been so inclined or had one of his tellers do it. The manager's behavior was unprofessional and completely unacceptable. He would have been relieved of his job asap had I been his boss. With all of those branches closing, it would have taken less that 24 hours to replace him with one of those branch managers. Clearly BoA is really interested in non-institutional customers, the little guy. Take heed.
You're 100% spot on. This lazy manager should have been fired for being unwilling to do his job properly. Talk about passive aggressive behavior. "There's nothing I can do", is not an acceptable answer when you're the manager.
That was a mistake! Anytime I deposit money into a bank or an atm, there must be a receipt handed to me. I'd never deposit that amount of money without a deposit receipt
Exactly. Then tomorrow these same incompetent people will be campaigning for the public rally, donate to GoFundMe and have sympathy when they get fired/laid off.
BOA is known to be very cold and inconsiderate with your pay check etc.
Shortage of staffing. The janitor was made manager
Don't forget, this is the same company that forclosed on a bank loan the bank never authorized during the housing crisis, then refused to do anything about their mistake until the home owners won a judgment and placed a lean on a popular branch office. It took their victim siezing a bank branch (legally) before they corrected the error.
This is the same bank that has illegally shorted meme stocks and is about to take a huge hit with Citadel.
I had an account with b of a back in the 80's, got the crappiest service and never used them again. Over the years I have heard friends/families tell me about bs they had to deal with also.
Glad he got his $$ back. I would steer clear of them.
@@ndub4014 Agree, I had the same experience with Bank of America.
BofA = Crooks!
I think BOA is shady. I had a measly credit card account with them and paid my balance to zero and they charged me fees after I paid off the balance. Now I’ll need to waste my time on the phone with incompetent idiots. I think I’ll close that account. Not worth doing business with unethical businesses.
This happens more often than you’d think. We had the same problem twice at the same bank. Every six months, we deposits farm rent checks to our bank. They are $14,000 to $15,000 each. My husband made the deposit and got to the car. He looked at his receipt and it said, $1,400, not $14 THOUSAND. He went back in, they denied mistake and he demanded the check back. The teller apologized for “misreading,” the deposit. Six months later and we got our second check. Hubs went to deposit, got receipt and again they had deposited $14 HUNDRED dollars rather than thousand. Same teller, same problem at this small regional bank. My hubs and son-in-law think it may have been an attempt at embezzlement. We’ve since moved banks. ALWAYS, ALWAYS, ALWAYS keep receipts and do not leave the building unless everything is correct to the penny.
I would have let the manager, the branch manager and corporate know about that teller. somethings fishy
@@euro_babe YES! We told them why we were moving our money. Fool me once, shame on you, but fool me twice, shame on me. We weren’t going to let it happen a third time.
Bank of America stole my Mother's money back in the 80s. They've been doing this for years
@@HazelJuanitaMillanHoffman
Yup Probably the worst bank out there. Back in the 80's I had an account with them and had nothing but problems and no customer service. This was over the course of about two months. I immediately changed banks and havent had a problem since.
Yep rural banking is about as predictable as rainfall these days.
i'm so glad his money was recovered. that he even had to go through this is infuriating.
Whoever the employee told him “nothing we can do” need to be investigated.
its bc they keep the lower people without knowledge
but ur right
Sounds like our government lately
so you want them to shoot the messenger NOT the top execs and politicians allowig this behavior?!?! Got it.. please NEVER serve on jury duty, have children, or ever be in any sort of mgmt level position
The US Courts owned by the Bank, all you need to do just go to court fight with the bank, you will get the first hand lesson.
The civil and Bk court judges are paid under the table. Any bank can rob your home by any pretense, that the court sided with the bank all the time. It is extremely hard to find a lawyer sue the bank state wide, because they all know their case will be lost in the US Courts.
I worked at a bank for several years. It makes a big difference when you bank at community banks (or better yet, local credit unions) instead of at faceless mega-corporations.
I switched to a credit union years ago, after BoA kept increasing their banking fee.
@@ladyjustice1474 I started w/citizens & peoples bank, 5 take overs later it was BofA, I was paying service fees on a personal & business AC. They said they were going to charge $5 month for debit card = $ 10 more per month.
I took my money to a credit union. No fees at all & it is still the same CU, that was well over 10 years ago. Banks change names every 2 years.
Are credit unions immune to the tyranny like what happened in Canada?
I left Bank of America for a credit union years ago!
I quit BofA yrs ago. They didn’t seem to care about their mistakes.
I’m glad this man was able to get his money back . It’s unfortunate that there’s so much miscommunication .
Incompetence is rampant everywhere today!
@@bweaver760 absolutely
how much do we want to place on a bet, that the teller found out they were loosing their job only a day or 2 before and 'Accidentally on purpose' dropped that ball. I know if someone walked up to me and said. "hay, tomorrow your jobless have a good life". Id stop caring too!
this bank is a schuyuuuhheeese scam, they do shady unmoral things with Americans caaaasshhh alot. Same bank that services the cia/pentagonnn isnt that interesting???
several states have customers who dont online bank or use plastic/fakecredit money systems. So they are closing more branches to stop customers from accessing their money without traveling hundreds of miles potentially to the one open per state or some without any making you drive across states to access your property
Worthless bank, you should be banking with a credit union. That's what I did and it solved all my problems.
Outrageous. Tell me the bank didn’t know the branch was closing when they took the check. I hope he sues them for the aggravation.
The whole thing sounds suspicious. If he had a receipt, the money should have been in his account.
You people are so sue happy
@@lanalook9200 What other option is there??
In my area near Cleveland OH many people have come to work to find doors closed with no warning. Businesses do not want employees to know ahead because it would create a hostile workplace. Unfortunately that is the new world (going postal) we live in.
@@afftongrown6445 the check was made out to bank of America and he was given a receipt for that. It wouldn't show up in the customers account. But the bank manager at the other branch should have been able to trace the transaction and see it was made payable to the bank not the customer.
Imagine the people who got screwed that we never heard about. Good for you 7 on your side, we’ve got you here in D.C. and you’ve helped a lot of good people! Keep it up!
You just ask your payer to write another check it's not that big of a deal.
@@billbry I'm positive it wouldn't be as easy as you're saying it would be. Considering he had a receipt, that means a transaction was initiated. So something was in process and it's still concerning if that transaction just disappeared.
Not to mention how unprofessional it is to tell someone with documentation/proof that you can't escalate? Pitiful.
DC in the house !
Exactly many more people are getting screwed.
It was Cashier's check. They don't keep writing cashier's check when something happens to the one that they already gave you It doesn't work that way.
Ditched BofA many years ago. Went to a credit union and never looked back
Same here
I also did the same exact thing. Credit Union has better customer service.
@@Lee-oj3ro If you deal with a particular CU in Rancho Cordova CA, you have to frequently wait 1 hour in line before talking to a teller. Poor CS and it's ongoing.
Bless that man’s heart that had to go through that hardship. I am so grateful that he took the steps that he did, and that Bank of America honored the $33,000.00. I am currently a customer with Bank of America, but I will be switching banks soon.
As a former bank employee, from back in the 70’s, when most transaction were done by hand, before computers, this was easy to fix!!! I don’t understand why they had such an hard time finding this man’s money!!! Computers were supposed to make things easier!!!
They had a hard time fixing the problem because the managers took the Not My Problem approach instead of thinking ‘what can I do to help’!
See this lazy approach everywhere and the poor customer is left in the ditch.
No it was not the system's fault but the unwillingness of people to help. It's easy enough to fix if the bank employees just took the time to look at the cashiers check & understand the situation.
incompetent humans are incompetent humans, add computers and you run into the GIGO factor.
Oh no. Computers have complicated everything - data requirements have mushroomed 10x what used to work to do the exact same thing Where a manager used to make a decision and act [hopefully adhering to policy], now you need that PLUS a program that even allows it. Also, if there appears to be no place to put some happening in the system [and code its raison d'etre], Sarbanes-Oxley hangs a big red stop sign out against a manager: CFO's are on the hook.
No computers made things cheaper and provide records, usually to the favor of the person who can look at the data not who's money it is. Computers allow for rapid transfer of funds to increase bank interest profits in other markets and remove costly and error or greed susceptible humans.
Bank of America does not give a chit about its customer's satisfaction.
100% agreed
Most hated company in America
I wonder the tellers just keep saying nothing they couldn’t do about it
THIS IS NOTHING NEW
Bank of America is one of the worse Bank in America. Stay with a small bank or a credit union bank. 🌹😷
When a business/ bureaucracy gets too big, individual customers no longer matter.
"It's hard to believe this story happened at a major bank..."
No, it's really not, if you've been paying any attention to BOA over the years.
I would never bank at BOA. I always do Chase/JP Morgan or Ally or even Wells Fargo.
Both of them banks have had many complaints, especially racism.
@@earlestes8649 Yes, both are far worse than BOA
Lol - you are so
Right
Especially BoA, which is no better than Wells Fargo!
WHY DO PEOPLE NEED TO CONTACT NEWS STATION INORDER TO GET BUSINESSES TO DO THE RIGHT THING.. ITS PAINFUL JUST WATCHING THESE STORIES.
because this country is circling the drain
That and who gaf
My dad died. I had POA and was to inherit. BOA held my money for over 2 months, refusing to give it to me. I showed up at the bank every day for two months between the hours of 9:00 am until closing, every day for two months and shared with every customer I could how Bank of America was denying me my money. Saturday morning, three black women, dressed in very fancy church attire, large hats and gloves, sat next to me. Through tears I told them what Bank of America was doing and that I was not able to pay my dad's funeral costs. Those beautiful women held a very loud, audacious church ceremony in the bank lobby. Arms flailing, voices on high, some dancing, prayer meeting. It was a spectacle. By end of day, I received my entire amount. I am convinced that BOA was attempting to steal my money. Bank Staff was as complacent as corporate officers. The lack of customer service is built into BOA theft protocol. What I notice is the government does little to curtail this.
Because the bank didn't leave them any choice!
@@jcdbrw The habitual theft clearly indicates that you do not have a real system, only an illusionary banking system. You should not have to contact anyone about banking theft. Ever.
The branch closed his after he deposited his check and the teller still took his money (and others). They knew the branch was closing and didn't warn anyone, OR had plans in place to stop receiving money until closure.
Incompetence all the way to the top.
I can not believe that they didn't warn people the bank was closing. Idiots
There should of been a warning. A letter via mail and the marketing should of been focused on getting the word out well before the closure.
Reps, online banking, phone voice-mail, etc should be saying the bank will close soon and providing options. Smh.
Isn't that supposed to be illegal tho
@@michaelbrinks8089 when you're main concern is "diversity", quality suffers.
Criminal
BofA is the worst bank in the US. I banked there for many years I didnt really have a choice because I lived in a smaller town and the other banks were too small. In the end though I got them and had the last laugh. I moved out of the country and maxed out my credit cards and line of credit; Like 150k. Thanks BofA. I love you
Amazing how people say there’s nothing they can do when it’s not their money. I bet every branch manager that said that would have gone to the same extent this guy did because somebody was too lazy to help him out.
This is just a sign of things to come.. you think your money is safe at a bank, forget it.
Wed have been warned for awhile.
@A H and the vast majority of Americans have way less then that
@A H If you have over 250k and you're not diversifying in higher yield investments than a bank account then you're not smart enough to keep that much money.
I would sue for the stress this probably caused him. This is unacceptable. There's nothing we can do. What does that even mean.
@@SirManfly Right, because when coin base gets hacked they're going to just give you your crypto back 🙄
We don't trust or use banks in the future, just fly by night crypto apps lol
You'll should look into what's going on with Wendy Williams too. This is CRAZY!
This is the finest from Oba-Biden.
@@WilC379 Decentralized wallets are your friend.
We were in the process of buying a house for my developmentally disabled sister using funds from her trust account, which was handled by Wells Fargo. The house was brand new, never occupied yet. Wells Fargo demanded $17,000 for a home inspection before they would approve the purchase! Needless to say, they got NOTHING. It seems that when someone else handles your money, they start to act like it belongs to them. What a shameful disservice.
BofA did that same thing to me 15 years ago I deposited $1000 into my checking account at the ATM got a receipt. It did not post after 24hrs I called the bank nothing, then went to the bank talked to the manager nothing. I was told even though I had a receipt from the ATM it does not mean I made a deposit. After that, I took out my money closed my accounts, and never looked back. Looks like nothing has changed.
Wow! Thank you Michael Finney and 7 On Your Side for helping with this one.
Michael Finney is SUPER RESPONSIVE!!! These guys are the real deal and this program has helped advocate for a lot of people who couldn't get anywhere with big companies.
No, this story is a reminder to NOT bank with BANK OF AMERICA!
Highly unprofessional.
Even though the man should've made the cashier's check payable to HIMSELF and not the bank, it was linked to his account.
So, the lesson should include being mindful of who's name is in the payable section of your check or money order.
All US companies are a scam, never trust the US.
I hear that!!!!
@@staellie7089 good
The teller deposited the check when she should have caught the error before depositing. Night audit most likely kicked it back because it was made out improperly. Then they never contacted the customer. Two errors both on B of A.
"It's hard to imagine this story happened at a major bank..."
BotA? It's not at all hard to imagine if you bank there.
U Are So RIGHT . The LESSON I Learned Is To KEEP ALL RECEIPTS .
@@mikemapp1011 Thanks. I left BofA when I was 19 because my statement kept having arithmetic errors! Can you believe that? We're talking 1979 and calculators, before computers.
As a result of their arithmetic errors, they were bouncing my checks and charging me insufficient funds fees. On top of that, they would allow the payee to present the same check multiple times and each attempt wracked up another insufficient funds fee.
Fast fwd 40 years and I ended up there again, making deposits for a property mgmt.
With social distancing, the lines were literally all the way around the outside of the building, out into the parking lot or down the sidewalk at the 2 branches nearby.
It could be the 1st of the month on a Friday @5PM (they close @6PM) and if there were 3 tellers, 1 would go on break. RIDICULOUS!
I quit doing property mgmt. in Oct. 2020 because of them. Not worth my time or frustration.
Never write a check to the bank. Always write it to yourself and take a photo or get proof!
I make a copy because when I took a photo, the image was erased from my phone.
Thank you!
"Never write a check to the bank"
I event do not really understand the whole check thing. If I want to move money from one of my accounts to another, I log in to the source account, start the transfer, and for the time I log into the target account, the money is already there.
@@williamforsyth6667 people are old school unfortunately. Physical bank branches won’t be a thing in the coming years.
Yes!! I just made a comment about this. VERIFY THE RECIPIENT.
My heart goes out to this man. I’m glad he got his money back! But he should never have had to go through this torture. B of A must be coming apart at the seams for this to have happened. If I had accounts at B of A right now, I’d move them elsewhere.
This is horrible but why on Earth did he make the check out to Bank of America??? They said that made the problem even worse. I'm no expert but I just don't understand why it was pay to the order of Bank of America and not him
Yeah the cashier at Wells Fargo made a huge mistake, you make the check out to the customer only
Yes! The money belongs to the person whose name is on the check. No idea why anyone would do that
@@TobyChannel the "teller" at Wells Fargo did not know or cared why the gentleman was purchasing a cashier check. They made it out to who the gentleman said to make it out to. You see, if the gentleman was paying off his house or car that he financed at BoA then the check would have being correct. I am pretty sure he may not have gotten into the details of why he was purchasing the cashier check or for what purpose.
@@hmax1591 Yes, that explains why the man was so "calm" he knew the check was made out to "Bank of America". SMH
I understand what you and some others are saying but a mistake was made, I mean here in the year 2022 humans still do make mistakes right?? The branch manager has access to lookup the transaction and at least attempt to help resolve the issue instead of just saying nothing we can do, I could understand if he just walked in without any proof at all
Good to know BofA has a lot of callous employees.
Deposited check of $5,000 check into BOA and took 6 months to get it back. Horrible experience.
woah
Wow I had a similar problem with Citizens Bank. I paid my mortgage at Citizens Bank and I had my receipt and cancelled check. Citizens said I did not pay my mortgage. It took almost a year to fix with the lawyers from my bank leading the way. As it turns out citizens had the $$$ and said they were not sure what it was for, even with the mortgage account on the check.
The cashier's check should have been made to himself, not BofA. The receipt is substantial proof, however, that the money is rightfully his.
His is dealing with two of the worst big banks in the country.
and the bank should have flagged that and notified him of a possible error
@@collinsfriend1 They probably would say .. oops there's an error, it's only 3,000.
They actually ask you to write checks to their bank sometimes
@@sherrysherry1083 it can be credited that way too, sure. But since cashier's checks are a monetary instrument, it should be treated as cash.
Been with Navy Federal for over 20 years, best move I ever made never any problems , not one. NF is where it's at.
not a military person!
@@MrSquareart NFCU is also for the direct family members of veterans to check into it. Mothers fathers brothers sisters have are any of them veterans?
@@jodemit655 Grandparents count?
@@jodemit655 No family member are military!
@@docnu5757 yes
I’d close my account as soon as my money “mysteriously” appeared. Ridiculous!
Banks are not the only ones who do this. One year IRS sent me a demand letter saying I didn't pay my tax. So I called them and asked: you received my tax return, but you did not receive the check stapled to the return? The person said they'd look into it and I never heard from them again.
The CEO of BofA is clueless!
The customer service policy should be that if a branch manager can't help you, even when you have a receipt, the district manager, or whoever is next up the ladder, should be able to help you.
In other words, the manager should say, "I'm sorry, but I can't help you with this. But my boss can help you with this. I'll ask them to come here to help you."
Humans make mistakes which is why you need procedures, systems, policies, etc. in place.
How'd he become CEO of BofA anyway?
What are they teaching you when you get your MBA these days?
What are they teaching you when you major in business these days?
Isn't the customer always right?
These big corporations need to focus more on customer service.
I left BofA before 2010. Glad I did. Nobody should bank with them, in my humble opinion.
I agree. You explain the problem and the next person should say, "standby and I'll get you an answer in a few days"
I mostly agree with you, but the truth is that the customer isn't always right. Any retail worker knows that well even if they have to placate the wrong ones.
@@virginiamoss7045 The customer isn't always right? I wanna speak to your supervisor! Just kidding.
Yeah, you're right. There have always been some customers with the wrong attitude.
There's always been some cases of bad customer service.
There's always been some cases of good customer service.
And there's always been some customers who are very polite and remain polite even when they get bad service.
@@andreschang8526 In other words, customers are human beings.
There is an established path for escalation at all big banks, but the branches don't follow through and the customer doesn't know.
Something similar happen to me, I deposited a $2100 check in an ATM and the instant the check got inserted the machine the ATM shut down. it took dozens of calls and a few letters and security camera viewing to get it all back. I had no receipts or proof of the check except what my customers check book copy. After two weeks I finally got credit for the deposit! Yes it was a B of A!
I never trust the ATM for more than $1000. Otherwise you're out of a lot of money.
@Christine LaBeach This happen before smart phones
I would never deposit/withdraw any money at ATM.
I bet if he had robbed them, he'd quickly have a whole team of feds with guns knocking down his door and placing shiny cuffs on his hands.
So all of these “customer service” specialists and branch managers can’t do anything…..UNTIL Michael Finney puts them on the local news. Maybe if the B of A CEO was placed in handcuffs for grand theft, maybe there would be something that someone at B of A could do. At the very least, once the CEO got out of jail there would probably be many less branch managers telling people that there’s nothing that they can do.
That’s the reason you keep your transaction receipts until your deposit is posted.
but he did have a reciept. Didn't he?
First mistake: having anything to do with BofA. Check their record of fines and penalties.
Truth
Imagine that, a bank named after it's own country is a whole lot LESS trustworthy than any other bank in the same country.
My friend left BofA several years ago when it came to light branches were creating accounts/signing up for credit cards without the knowledge of people in order to meet quotas. It's gotten so much worse since then, dude made the best move of his life.
That's fraud. It's a crime. Someone should be held criminally liable but that won't happen.
ARE you sure it was BOA? Might have, but WELLS FARGO GOT CAUGHT STEALING MILLIONS with branches opening up CCA'S to fatten their Branches Numbers for Bonuses? To employees there?
This happened to me years back. Took 6 months for them to return the deposit, it was only 300 but it bounced 8 checks. I had the deposit receipt.
I immediately closed my account after they found it
Alice L
Vince
You were smart to close your account after your $300 was returned. I have heard so many horror stories about wells Fargo and b of a, I won't do business with them. They had to pay HUGE fines for their misdeeds
Wow!!!! I closed my account years ago
“It’s hard to believe that story happened at a Major Bank.” I can’t believe he said that and wasn’t being Sarcastic!
I had a student account opened by my mom that started when I was in 6th grade, money from summer jobs. This was to be used to buy my first car. Over 5 years of time I had a decent down payment saved. I went to withdraw my money, and got the story it didn't exist, they cancelled all student accounts. My mom was active in the city's social services and personality knew the Mayor, the Chief of police, and our Senator. The Mayor and the Police showed up at the bank with my account records showing my deposits and talked to the banks president and asked about the money. Within an hour my mom was called and the money was credited to my account. They all waited for us to go, close the account and gave us all my money. The Ford dealer across the street made a fantastic deal on my first car. Oddly enough that particular branch no longer exists.
He should be able to go to ANY Branch with his Deposit Receipt & access his money!! 🤑
You’d think. Lol
These banks are privately owned cartels
If this don't put you in a major panic, I don't know what will.😥 I'm glad they were able to help him out.
I bet his heart dropped
I love my family owned community banks, stock in one, business with the other. I know, I know, but it works for me.
The cashier’s check should have been made out to Mr. Leonard, not Bank of America.
Mr. Leonard had a copy of the check. Not sure how qualified the staff and the B of A bank manager are if they all looked at the check and didn’t notice that there was a problem with the name on the check. I remembered what one of my architecture instructors said many years ago...The fine details matter.
Devil's in the details
Learned something. Thank you.
It's the same in interior design; the very finest details make the most impact when incorporated correctly.
Didn't Mr Leonard look at the check and notice it wasn't made out to him?
@@karrybosco7966 so Wells Fargo is also the problem in this as well.
The first thing should have been to track down that teller/cashier who TOOK his transaction and disappeared along with the closure of the said branch.
I’m glad he kept his receipt and got the money back.
This is exactly why I refuse to EVER bank again at either Bank of America or Wells Fargo! I had business accounts at both banks and suffered tremendous stress over their mishandling of funds!
Glad this got resolved. A mistake vs fraud apparently, but the BIG question for me is- why are these banks closing abruptly? Insanity everywhere we look these days, and not a good sign I think.
There is a shortage of workers every where; to many employers do not pay their employees a decent wage. People all across America are quitting crappy, under-paid jobs and finding jobs that pay them a much better wage. Bank of America needs to pay its employees near the bottom of the pay scales a better wage; maybe then they could retain employees.
@@lynfl9814 Boomers will just say pick yourself up buy your bootstraps as they collect rent from 3 properties they bought for 3 chickens and a mule.
@@Cbd_7ohm Don't keep up to date do you. The national and international real estate investors have driven up home prices through the roof. They are buying up homes all across America. They outbid all local buyers. The average American can't buy a home today or even the middle class now at these prices, for that matter. Our home we bought four years ago (that we live in) has almost doubled in four years.
Anyone heard the rumors about a global reset?
B of A is an international bank. If you have some money in the bank, I'd be pulling some of it out just to have on hand.
The plan, in my eyes, is to make it so difficult that people will gladly embrace a cashless society.
This happened to me several years ago. I opened an account and deposited $100 into it then never got a single bank statement. Months later when I went back to get the money out they said there was no account like that. What can you do? I learned not to ever use B of A again and am glad it was only $100 that I lost.
I moved all of our business and personal accounts out of Bank of America many years ago and never looked back!
You didn’t keep the receipt? Or any of the pile of papers you get when you open an account?
@@JMJ.516 I was stupid and young back then. I didn't either have the paper work or lost it but they had my ss number and should have been able to have found the account.
Unless it's a special account for kids there's a minimum amount you have to keep in it or they charge fees until it's drained and they close it. 100 isn't enough for most banks and i suspect this may be what happened, not sure why no statements were sent though, maybe the address was fat fingered
@@sissycarolina4863 Did you have your account number with you? If you walked in with no paperwork, no account number and claimed to have opened an account several months ago and only have photo ID and SS number.
Really need to put this out there, you’re amazing and I respect work ethics and enthusiasm towards helping people, thanks for being legitimate..
This is probably something he didn't know at the time but since he has an account at both Wells Fargo and Bank of America, he could have electronically linked the two accounts and performed an ACH transfer between the two. This way he could have transferred the funds from one account to the other without needing to physically visit either banks.
Sometimes there are limits as to how much you can transfer $$ from one account to another. I'm guessing $33,000 was TOO much in one transaction, therefore a cashier check.
Yeah no chance of ach transfer for this amount. Wire transfer, cash, or cashiers check
I think he wanted to physically do it since it was a large amount of money 💰
Yeah right, what about all the people who bank on line? They make deposits with their phone by taking pictures. What happens when your technology malfunctions and you have no hard evidence of a transaction (a paper receipt); then how do you prove you made a transaction? Fortunately, this guy made this transaction in person and got receipts.
@Lyn FL When you deposit by mobile device, you still have the physical check as evidence. Always keep the check at least until it clears.
It’s easy to believe it happened at a major bank….
BoA used to have fantastic customer service, now its like trying to communicate with rocks. If you dont believe, stay there, you WILL.
We had a very different problem with Bank of America, when a pair of employees flat out lied to us about being able to transfer funds from the US to a couple of their branches in Germany. When we got to Germany, both those branches were commercial banking only, and they refused to help us whatsoever. It ended up costing us a substantial amount to get our funds transferred through a third party, which we were left feeling was due to the BofA employees being eager to start a new account with a large amount of cash. My opinion of this bank chain is extremely low.
Local Credit unions are always a better option than big banks.
from what I've read and seen from guys reporting on the financial issues, the local credit unions are the hottest commodity for the big banks at the moment... they are buying them out everywhere
This is the type of customer service you get from companies during the pandemic. Not just banks everywhere.
This was occurring prior to the pandemic!
Boy, that is the truth. Everyone has become incompetent.
EXACTLY 😒
Oh so nice to read these comments. People everywhere are talking about how businesses have went to the dogs in this spamdemic. Customer service sucks, everywhere you go in any direction. It seems getting less for 3 times more seems to be the norm in America. The public is literally getting raped and bussiness/corporations etc are making record profits in every direction. So much for loyal Americans. Talk about this regime, they're all in bed together.
And it's people who are in the customer service sector of business. ????????
LEAVE B OF A. Bank at a credit union. They are generally Covid averse! AND they will always inform you of any branch closure/change of operations in plenty of time.
Glad they're getting rid of banks people there are idiots in those places, i was at a union branch and was withdrawing $1,000 dollars and i saw the teller count out the money protocol is to have another teller also come over and count out the money which she did, the teller handed me the money i proceeded to count the money and it was $1,100 i looked the teller and she blamed the other teller for not counting correctly .
That man must be so glad that you all was able to help him get his money back and solve this case. You all must be helping many with similar problems solve them and helping the community in the process.
Long before the bank closure trend, I was a single Mom banking with behemoth BofA. They lost my deposit of a paycheck (admittedly much smaller than this man's deposit). I had my receipt; it meant nothing to the folks at this branch. They suggested that I "hire a lawyer" which was, sadly well beyond my means. The money was never returned - and I have never banked at BofA again.
It’s crazy, this is actually more common than people think. I worked for them over a decade, my first couple years in customer service checking/savings. There was a procedure if this happened as long as you had your receipt we took all the info from them and submitted a form for review. It’s sad but the branch back then could not(really would not we used the same system) do this only customer service could. The branch managers were famous for sending everyone to customer service instead of taking care of the customer right then.
I worked there too. Night audit probably kicked the check back, but they didn't send it over to Wells or contact the customer. You KNOW there was a paper trail. We got a report every single morning of any issues with the previous day so that we could call the customer and solve the problem. This was complicated by the branch closure, but the paper trail still existed.
Just come across this video now. I am still very glad 7 on your side helped him and he was able to recover his large amount of money. A happy ending.
When “There’s nothing I can do” really means “There’s nothing I *want* to do”
Not surprised at all. When BofA closed a local branch, my account disappeared. It was only about a hundred dollars, so no big deal for me. However, it shows that they have some serious data processing issues.
Or intentional “mistakes”… also you should check unclaimed funds for your state, just in case.
Why would he wrote check to Bank of America rather than his own name. I did the same thing like him transferring the money but always wrote my own name. Can’t believe the teller helped him didn’t explain to him.
The teller is the one that wrote the cashier check not him
I would hope that at his age he’d done more transactions and would have known that he’s not “paying” BoA he’s paying it to himself in a deposit so his name should’ve clearly been on that check. Probably distracted.
@Rob Mikels The B of A teller should not have accepted the check as a deposit to his account. He should've been told by them that he needed to have the check re-issued. He created the "where is my money???" mess with the B of A payee that was harder to track before an audit would've caught it.
If they won't fix it go to the District Attorney, request a grand jury, explain your case and the DA will threaten arrest if not corrected immediately.
Scary. I don’t deposit cash except in person at this bank, either. I’ve known too many people who have never been credited for their ATM cash deposits at Bank of America. However, I’ve had nightmarish experiences with small local banks, too, where the “managers” are teenagers.
WOW!!
I, too, had issues with them when I utilized them. Switched to Citizens, haven't had such issues for many years now. 💚
it was made out to Bank of america not his name he pretty much gave them the money for free
I’ve had the opposite experience with local or regional banks. I find there’s more accountability because there’s a smaller customer base, and no corporate management to to cover or deflect concerns.
Lucky I can deposit up to 50K online with my bank. I WOULD NEVER let a check out of my hand since using it.
He had a copy of the Wells Fargo cashier's check. What about asking WF to put a tracer?
Exactly. It takes time, but the money can be returned.
Even if the branch closes where the deposit was made, once it is in the system, the whole network has that record that his account has the balance with the new deposit. BoA is so shady and if they knew they were going to close that day, then why even accept any new transaction or even open the lobby? He should sue the heck out of BoA.
Facts
I had a bad experience With BOA back in 79-80. I was stationed at Camp Pendleton and had a checking account with BOA. I had been with them about 1 1/2 years bringing my pay check in for deposit every two weeks. One day in the mail I get a letter saying my account was closed and a check for close to $170 which was my balance. I don't understand why my account was closed so I go in to the branch I always used and handed the teller my deposit book and ask her to tell me the status of my account. She takes it and goes to look it up and comes back and says it's closed. I ask her can you tell me why and she says "because it was over drawn for more than 30 days. I ask her to look at the deposit book and explain to me how I could be over drawn for more than 30 days when I am in there every two weeks depositing my pay check and I was sent a check for $170 the balance in my account when it was closed for being over drawn. A manager stops to see what is going on and the very confused teller fills her in. The manager comes back after looking up my account again and says that what happened was the person that normally recorded debits and deposit records was off sick one day another person did the job and one used check marks to show the account was over drawn the person used check marks to show it was good. So, my account was closed by mistake and my balance returned to me. I had 4 or 5 checks I had written that had not come in to the bank yet but when they do at that time would be returned to whoever I had written them to as refused because the account was closed making it look like I was writing checks on a closed account. back then California would put you in jail. for that. So, the manager asks me what I wanted her to do about it. I said that I wanted my account reopened my balance redeposited and if any of the checks had gotten refused to because of my account being closed by no fault of mine but by bank error a letter from the bank saying it was a bank error and not mine. She could not understand why I would want my account reopened. I told her so that I would not look like a criminal writing bad checks on a closed account to several other businesses. After this got cleared up, I left BOA never to return.
WOW!!!!
Yes banks are legal rip off artists and our wonderful government allows it. In fact they keep creating new laws to make it even easier for criminalized corporate America to keep doing what they do best. 99% vs 1%.
Every time I drive by a branch I flip them off
I would be have sued them.
It happens. I deposited a $2,000 check in a BofA ATM and never saw the funds go into my bank account. Fortunately I was able to get a replacement check and the issuer put a stop payment on the first one. Keep your receipt.
I'm so glad that this video wrapped up letting the viewers know that this man got his money. When you go to a person with authority, you have a better chance of having this wrong put right.
I had a similar situation, no one would help me. They told me they would look into it, they never did. Finally, I contacted my congressman.
BOOM
Resolved 2 days later.
This is an absurd story. There is a record at the bank the check was drawn on. At no time was this guy really in danger of losing his money. But he got some really bad customer service here.
The lesson taught in this story is make sure the check is made payable to you if you’re depositing to your account. I’ve purchased many cashier checks before. The bank teller asks you who you want the check to be made out to and the amount. Once the check is printed out, the teller asks you to visually confirm that everything is correct before the check is handed over to you. This guy didn’t do a good job verifying his check at the time he purchased. He had the check made to Bank of America. So the Bank thinks this money is for the bank. If I were to deposit a check that isn’t under my name, the bank woild not put the fund into my account even after the teller deposited because they have a deposit audit at the end of the day. This is on him too.
Yes, you are correct. They glossed right over this, but the initial mistake was made at Wells Fargo and by the customer.
Correct, however the teller at wells fargo should have said. Sir, 33 grand to Bank of America itself or by your account? I am pretty sure he is not used to making cashiers checks. Not a lot of people know.
@@delphvine89 The teller has no business asking him.. he could be paying off a loan for all they know. It's on the customer to know his business. He's a grown man. I'm sure he's written plenty of checks.
@@chrisbruggers8076 Not in this case. It's appropriate for the teller to make sure the customer knows the difference between making the check out to the bank or making it out to himself, if the intent is to transfer funds from one of HIS accounts to anpther.
@@shelbynamels973 Nah, you're just looking to blame someone. There isn't always someone to hold your hand in life while conducting business. It's this guys fault. He probably even felt stupid once he realized it. I've purchased plenty of cashiers checks from banks. It is not the tellers job to question who it's made out to. It's the customers job to know their business. If you have questions then yes you can sit down with a branch manager. But if you go up confidently to the teller with your paperwork in order they are just going to issue the check as requested.
I stopped dealing with Bank of America years ago I and my daughter had separate bank accounts at Bank of America we did share the same address they took money out of my account and put it in her account because she had insufficient funds I went to the bank to find out why there is many missing they told me and I told them that was stealing and even the manager told me there was nothing they could do I never got my money back but I never did business with them again and I tell everyone to stay clear at that bank they'll rip you off
The same happened to my direct deposit account at another large bank. The branch took the money and placed it in an unknown account under an address several years old and said the money was lost. Sorry about that, friend.
It took calls to national customer service and three visits to the branch but I got my money back. Then it became clear to me that the best solution was to simply close all accounts.
@@patriciaglover9740 Yeah that’s not right. It’s like handing off your child to a daycare and them saying, “We own them now.” Like, that’s so sinister, especially when even proof won’t suffice them. Talk about playing a dangerous game, when you’re in the right only for them to turn around and say you’re left. Nah bruh, that’s not fair. Don’t be playing with our money like that.
Yeah, if he wouldn't have made it public, it would have been: theres nothing we can do, you embarrass them publicly and there's something they can do.
If someone is telling a story that calmly, you know it’s going to end with him getting back his money
The minute I hear 'there's nothing we can do' my blood is boiling
only when the news gets involved though
All the BoA branches in my area have been closed temporarily for awhile. Now it makes me think they are close so people don't do a run on the bank. Annoying that you have nail them to wall to get any help.
Problem started when the guy made out the cashier check to Bank of America, a very common mistake when transfering money from one bank to another but the same account owner. Now, the situation that no one could do anything sounds very strange, i mean tellers can't do anything, but a branch manager can. I would take my business to another bank.
This is far from the first time this has happened at Bank of America. I would NEVER put a nickel in that bank.
That happened to me. 3 BofA branches closed in my area in last 2 months. BofA and Wells Fargo are collapsing due to stock market and bankruptcy in 12 months. Move your money into credit union.
B of A and Wells Fargo are the 2 worst banks on the planet. Plenty of criminal undertakings with both. Why people continue to do business with these cons is beyond me.