It’s really cool to have AI agents in an app, but I’m not sure how the experience plays out for customers. In your example, you mentioned one user having an issue with a booking and connecting with different people, even if they’re not human. They eventually end up talking to a human after going through 5 or 6 agents, right? What kind of experience does that create for the end user? I mean, they might feel like it’s dragging on, thinking, “I’m just chatting with who knows how many people!” Will that create a bad user experience??
That's a great consideration - and we're excited to shape the best practices on how to set up AI Agents to deliver a smooth experience for the end user so they don't feel like they are chatting with numerous people.
It’s really cool to have AI agents in an app, but I’m not sure how the experience plays out for customers.
In your example, you mentioned one user having an issue with a booking and connecting with different people, even if they’re not human. They eventually end up talking to a human after going through 5 or 6 agents, right?
What kind of experience does that create for the end user?
I mean, they might feel like it’s dragging on, thinking, “I’m just chatting with who knows how many people!” Will that create a bad user experience??
That's a great consideration - and we're excited to shape the best practices on how to set up AI Agents to deliver a smooth experience for the end user so they don't feel like they are chatting with numerous people.
Awesome thanks @@heykustomer