Special Customer Service line
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- Опубликовано: 2 ноя 2024
- Audio credit: @customerserviceacademy
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I know that’s Veronica. Being respectful doesn’t cost anyone anything.🙌🏾🙌🏾🙌🏾🙌🏾
I need this at work!!
Very professional !
Imagine if Veronica and Emily were in the same room.
With a 3-4 hour wait time, it's no wonder people are cranky...
That said, everyone still needs to calm down.
I so wish that customer service could get away with talking to rude customers this way. They totally deserve it, whatever the issue the customer is having is NOT the fault of the poor sod they're speaking to. So why should they have the right to speak so disrespectfully to an employee who is just trying their best to do his/her job.
Queen
I mean if I wanted to have my account closed that would honestly make it easier
FAAFO!!!!😂😂😂😂
Wish my job did this
😜hehehehe💯❤️👍
Yeah, cause it's not super annoying to be bounced back and forth through AI that can't answer questions nor get you to someone who can. I agree with most of your videos, but there is a reason so many people are mad by the time you answer the line. Im going to start doing this with companies that put you through unreasonable questions usually 3 times before they give you to a real person. Im going to make y'all answer questions to get my information and transfer you at least twice, then hang up. I dont know maybe start with a real person instead of your companies lack of people because of your companies policies. Or i dont know make it easier to find a local office so your customer service issues can be addressed. But yea, lets blame the one ringing the bell cause that definitely addresses the real issue.
Having worked in a SD with some measure of professionalism, literally the first steps of the "script" (And yes, we 100% follow a script anyway) are based around calming the person first, getting them to flow out the stress of the automated bullshit first. Making a quick connection that says "Yeah we know you're dealing with bullshit too, and frankly we're sorry too" is vital to have a smooth call.
Of course if you act like an absolute jackass too then everybody can and will become a jackass to you too, but frankly that's universal.
@dawk7 I agree. I worked customer service head cashier for over 10 years. Still doesn't address the issue, aka AI causing angry customers.
@@rachaelwhelchel8176 Ayyyeap.
But ah hell, sod it all. These videos has a touch of sour truth but they're mostly parodies, so better to hang the company jacket for a minute and just chuckle at the absurdity. Too much rough shit these days out of our hands to be worrying about it even in our comedy.
And exactly what part of all of that is the fault of the badly paid employee answering the phone? You want to be mad at how the system is setup, thats your right, but dont you dare take it out on the poor b*stards answering the phones because they have zero control over any of that and dont deserve your rage.
It's not the CSR's fault that the company uses a bad IVR system, nor is it the CSR's fault that companies knowingly short staff the CSR department, jacking the hold times up. You want to be angry at all that, take it out on your own time, off the phone in a constructive manner.