About to travel to Europe first time and honestly this was such a great tutorial explanation on how to transfer money, use the foreign selected bank account that you've personally selected for your account and how to use your wise card. So so helpful
Hey, Kaye 👋 We really appreciate this lovely review, and we're happy that you're well equipped on our to use our services. But, if you need anything else, feel free to reach out again via PM/DM over on our verified Facebook, Instagram, Twitter (X) channels. We'll take a look into it for you.
Hey, Robert! We got back to your other comment as well, but just to confirm: As it's a debit card, you should generally choose "debit" as the option. If it's not letting you do so (which can happen in some Asia or Pacific regions) then you can try "credit" for those. Just make sure to double-check any messages the ATM machine shows, to avoid any extra charges.
Hi there, Anis. If you have a US based business, please note that we've stopped issuing cards to businesses based in the US, for now. If you still need more help, we ask you to contact our business experts, so your matter would get sorted as soon as possible. Our team is ready for you via email and call: wise.com/help/. Thanks for understanding.
Hi thanks for the video.. just out of curiosity do u top up when u reach to your desired country or u top up earlier at your original country? Not sure whether this have any difference though..
Hey there. Thanks for watching the video. It’s completely up to you: just keep the money in the currency you have, and we’ll convert the money automatically using the real mid-market rate: wi.se/smartcurrencyconversion Or, you can convert a bigger sum beforehand if you see a desirable rate: wi.se/ratetracker, so you could pay like a local 😉
Hey! Last year, we updated our card design and are gradually rolling out new cards in all regions where we deliver. But you can keep using yours until the expiry date. It's the same Wise card with all the same functionality.😊
Hi, Robert 👋 If you've being shown the option to choose "debit", please choose "debit". Otherwise, you can choose "credit" instead to withdraw cash from an ATM.
Do I need to create account for all the countries I going to visit? For example, if I am in Australia and want to go USA, UK and Germany. Should I open currency account for those countries, or should I keep only Australia account and wise will convert currency in those countries. Please explain.
Hi Tee. Though you can only create one personal account with us, you can open balances in different currencies within your account. You can convert between balances beforehand: wi.se/moneyconversion or our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee: wi.se/smartconversiontech Feel free to contact us here: wi.se/help or DM us on Instagram, Facebook, or, X if you have any questions.
Hey Roman. You can convert currency back to USD for a small conversion fee. Depending on the currencies involved, a sending limit may apply to how much you can convert. The currencies we support can be found here and contain info like conversion timing and any limits: wi.se/currencieswesupport
3 месяца назад
We are going to the US next month. When paying at a restaurant, should I select debit or credit ?
Hi Greg. You should select debit when you're paying at a restaurant or in stores. Learn more on where you can use your card: wi.se/whereyoucanuseyourcard Enjoy your trip to the US 🤩
You're welcome! If you have any questions, feel free to reach out with a DM to any of our social media channels Facebook, Instagram or Twitter (X), we'll be happy to help.
Hi Silvia. Wisetags are currently available to all personal accounts that have a balance with account details. Wise customers registered in the US should be eligible to get a USD balance with account details, and there aren't any known issues with a system status regarding Wise tags. You can find more info on Wisetags here: wi.se/mywisetag If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/directcontactus
Hi there - thanks for reaching out. If you want to link your Wise account with PayPal, all you need to do is: - Log into your PayPal account - Click Add bank account or Card - Click Link bank account - Enter your Wise account details (EUR, GBP or USD) - Click Confirm PayPal will then send 2 small deposits to your Wise account details - it usually takes 1-2 working days to arrive. Once you’ve received them, just log in to PayPal again and enter the deposit amount into the verification box. You can learn more here: wi.se/paypal-wise, and here: wi.se/paypal-link-info. Keep in mind, PayPal only accepts account details if the currency matches the registered PayPal account country. For example, they’ll accept GBP details when the address is in the UK. So in this case, be sure to open a balance and get the account details as required. Please feel free to reach out to us over on social media for more help. This can be on X/Twitter, Facebook or Instagram, or alternatively through this link: wi.se/contactus - we're here to help 💚
@@Wise Thank You for the comprehensive reply. How is the case if someone wants to transfer funds from a regular bank account into an existing Wise card holder account? Is that even possible, if the wise account is not the person making the transfer?
Hey again. You're welcome, we're here to assist you, after all. And regarding your question. Please note that someone would be able to send funds to someone's account with us from their bank account if the recipient has the account details feature activated. This feature of ours allows our customers to receive third party payments to balances in their account with us. To see how this works in greater detail, please visit our page here: wi.se/getbankdetails Bear in mind that this feature isn't an option for all currencies just yet, it's however always our aim to expand our options to new and current currencies. So to learn more about which currencies you can add, hold, and receive into your account with us, please check out our other page here. wi.se/balancecurrencies We hope this explains things to some extent, but please feel free to PM or DM us on Facebook, Instagram, or X, in case you have any other questions or concerns. We'd be more than happy to help you, of course.
Hey, Jenny! Our card would be directly connected to all your Wise balances, so in that sense it's not a prepaid one, but it does count as a debit card. Generally you can order one by following the steps here: wi.se/getthedebitcard just keep in mind that it's not available in all regions yet: wi.se/cardavailability
Hi Hamza 👋 we do everything in our power to avoid a situation like this. We're required to hold regulatory capital as part of our FCA license. This is to protect Wise, and your money, against any unexpected market events. We regularly monitor the amount of capital held to make sure it's enough to cover any risks our business might face. We also make sure to keep your money safe is through safeguarding. It means that we look after your money by keeping it separate from our own money, and making it available to you whenever you need it. We deposit your money in leading commercial banks, or holds it as secure liquid assets like government bonds. Check out this page for more info: wi.se/howismymoneyprotected
Hi Vijay. Generally, you can pay with your Wise card in most places where debit cards are accepted when travelling to China. See where you can use the Wise card here: wi.se/whereyoucanuseyourcard Feel free to contact us here: wi.se/directcontactus or DM us on Instagram, Facebook, or X if you have any other questions. We're happy to help.
Hi, there. You can open a Wise account if you're in Pakistan. Although it's not possible to open a balance to hold money, or receive money from others, you still can send money with us. If you're looking to send to PKR, it's possible, and you can find all the details here: wi.se/guidetopkr However, if you're looking to make a transfer to other countries and pay with PKR, we currently don't offer that option. You'd need to pay via SWIFT through a local bank (if it supports international payments), either in USD, EUR or GBP instead. You can find more info on that here: wi.se/swiftpayments If you need more assistance, feel free to reach out to us via PM/DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus
Hey, Robbie! That'll depend on how much you're looking to withdraw 🙂 In general, if you're spending in a currency you have on your balances, that would be free. However, when it comes to withdrawing cash there's 2 limits for doing it for free: - The first 2 times per month - Up to a certain monthly allowance After that, a small fee will apply, depending on the limit reached, and you can always check your limits directly from the app. For more info, be sure to check here: wi.se/withdrawalfees
Yes, there are two types of fees we charge for ATM withdrawals, which are based on how many times you withdraw, and how much you withdraw. Check the link mentioned in our previous comment for more info. Feel free to contact us here: wi.se/directcontactus or DM us on Facebook, Instagram, or X if you need further assistance.
Hey there. From your message, we understand that you aren't able to open and/or add CRC, or MXN to balances in your account with us, is that correct? If so, then please note that you can actually hold both MXN, and CRC in your account with us, but you can't add them directly to a balance in your account with us. So the way you'd be able to add funds to your CRC and MXN balances, would be by converting them from another currency in your account using our conversion tool: wi.se/moneyconversion And with that said, please note that we're always aiming to introduce and reintroduce new and current possibilities for our compatible currencies. For now, it may also be worthwhile to have a look at our page here: wi.se/balancecurrencies - to learn more about which currencies you can add, keep and receive into your account with us. We hope this explains things to an extent, but please feel free to PM or DM us on Facebook, Instagram, or X, in case you have any other questions. We'd be more than happy to provide you with further assistance.
Hey, there 👋 It's always our goal to be able to expand our card feature to more countries around the world, and rest assured that we're working hard to achieve it. Check out this page to see if it's available in your country and how to order it: wi.se/getthedebitcard If not, join our waitlist: wi.se/joincardwaitlist and we'll let you know once it's coming your way.
Hi there. We’re working hard on making cards available to US businesses again as soon as possible. If you try to get a card for your US business, we'll record your request and notify you once they're available again. More info here:wi.se/business-cards-usa Thank you for your patience in the meantime.
Hi, Jaikrat. That's correct! Wise has this technology that checks whether you have the currency you need to avoid fees. So for example, if you have an EUR currency on your account, and you're using your Wise card within the eurozone, then our system will automatically deduct it from your EUR balance. In addition, even if you don’t have it in your account, you can still spend money. Our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee. We've covered this here: wi.se/smartconversiontech Also, if travelling abroad, we'd suggest converting to the currencies you need within Wise before spending. We have some tips outlined: wi.se/aux1za We hope this clarifies, and if you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus
Hey there. Although we don't offer traditional saving accounts here at Wise, we do offer a Jar feature, which allows you to set/save money aside from your Balance(s). For more info on this, feel free to check here: wi.se/wisejars And, if have any other questions, feel free to reach out to us via one of our private channels on Facebook, Instagram, or X (previously Twitter), and we'll get back to you there with more info. You're also welcome to email our team here: wi.se/contactus We're here to help.
Wise Card is a great tool for business and everyday use. As an operational change we've paused new US cards, at this time we don’t have an exact date for when new cards will be issued. Launching cards for personal and business customers is a priority for our team and we're working hard to make this happen. When there's more information available, we’ll share it 👍 For now, please join our waitlist and be one of the first to know when Wise Card is available in the US.
i want to use wise card but wise don't provide in Bangladesh it so sad 😔😔😔😔 it will really helpful if wise provide us card service. because we have to pay large amount of charge and bad exchange rate to use internationally if we want to use local bank cards
Hi, Mahfuz! We're glad to hear you're interested in getting a Wise card. At the moment, they're not available for customers residing in Bangladesh. We’re working hard to make cards available everywhere. In the meantime, you can go on our waitlist: wi.se/joincardwaitlist and we’ll let you know when cards are coming your way.
Get your Wise card - wi.se/140ejfy 💚
Hi, how do we reset the pin no /password using our apps for cash withdrawal at ATM pin? Thank you
About to travel to Europe first time and honestly this was such a great tutorial explanation on how to transfer money, use the foreign selected bank account that you've personally selected for your account and how to use your wise card. So so helpful
Hey, Kaye 👋 We really appreciate this lovely review, and we're happy that you're well equipped on our to use our services.
But, if you need anything else, feel free to reach out again via PM/DM over on our verified Facebook, Instagram, Twitter (X) channels. We'll take a look into it for you.
A 73 year old Australian been using Wise for over 4 years... bought property and travelled extensively - i recommend to all my friends!
Hey, there. It's the start of the week, and you're already putting smiles on our faces! Thanks for sharing the great stuff with your friends 😎
Das ist fantastisch! Wunderbare Möglichkeiten mit Ihrer Karte! Ich danke Ihnen für das informative Video))
Do I use credit,savings or debit on my wise account to withdraw cash when I go overseas.
Hey, Robert!
We got back to your other comment as well, but just to confirm: As it's a debit card, you should generally choose "debit" as the option. If it's not letting you do so (which can happen in some Asia or Pacific regions) then you can try "credit" for those.
Just make sure to double-check any messages the ATM machine shows, to avoid any extra charges.
Hi, I just opened a wise business account but I can’t get a physical or even a digital card
Hi there, Anis.
If you have a US based business, please note that we've stopped issuing cards to businesses based in the US, for now.
If you still need more help, we ask you to contact our business experts, so your matter would get sorted as soon as possible. Our team is ready for you via email and call: wise.com/help/. Thanks for understanding.
Hi thanks for the video.. just out of curiosity do u top up when u reach to your desired country or u top up earlier at your original country? Not sure whether this have any difference though..
Hey there. Thanks for watching the video.
It’s completely up to you: just keep the money in the currency you have, and we’ll convert the money automatically using the real mid-market rate: wi.se/smartcurrencyconversion Or, you can convert a bigger sum beforehand if you see a desirable rate: wi.se/ratetracker, so you could pay like a local 😉
@@Wise Thanks for your swift reply.. Well noted on those points.
Happy to help! 👍
Did you update wise card ? Because mine green one is different.
Hey! Last year, we updated our card design and are gradually rolling out new cards in all regions where we deliver. But you can keep using yours until the expiry date. It's the same Wise card with all the same functionality.😊
Why i cant send the money from wise for my account in Jordan by iban
When overseas from Australia do I press debit, savings or credit account on my wise card to withdraw cash.
Hi, Robert 👋 If you've being shown the option to choose "debit", please choose "debit". Otherwise, you can choose "credit" instead to withdraw cash from an ATM.
Do I need to create account for all the countries I going to visit? For example, if I am in Australia and want to go USA, UK and Germany. Should I open currency account for those countries, or should I keep only Australia account and wise will convert currency in those countries. Please explain.
Hi Tee. Though you can only create one personal account with us, you can open balances in different currencies within your account.
You can convert between balances beforehand: wi.se/moneyconversion or our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee: wi.se/smartconversiontech
Feel free to contact us here: wi.se/help or DM us on Instagram, Facebook, or, X if you have any questions.
So let’s say your covert money from US dollars to a foreign currency can you switch back the currency ?
Hey Roman. You can convert currency back to USD for a small conversion fee. Depending on the currencies involved, a sending limit may apply to how much you can convert.
The currencies we support can be found here and contain info like conversion timing and any limits: wi.se/currencieswesupport
We are going to the US next month. When paying at a restaurant, should I select debit or credit ?
Hi Greg. You should select debit when you're paying at a restaurant or in stores. Learn more on where you can use your card: wi.se/whereyoucanuseyourcard
Enjoy your trip to the US 🤩
@@Wise Thank you.
You're welcome! If you have any questions, feel free to reach out with a DM to any of our social media channels Facebook, Instagram or Twitter (X), we'll be happy to help.
Are American accounts not able to enable wisetag link or code?
Hi Silvia. Wisetags are currently available to all personal accounts that have a balance with account details. Wise customers registered in the US should be eligible to get a USD balance with account details, and there aren't any known issues with a system status regarding Wise tags. You can find more info on Wisetags here: wi.se/mywisetag
If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/directcontactus
Solid Bank. Love it! Been with Wise since 2021 December!
how do I transfer money to a US Wise account from paypal in europe?
Hi there - thanks for reaching out. If you want to link your Wise account with PayPal, all you need to do is:
- Log into your PayPal account
- Click Add bank account or Card
- Click Link bank account
- Enter your Wise account details (EUR, GBP or USD)
- Click Confirm
PayPal will then send 2 small deposits to your Wise account details - it usually takes 1-2 working days to arrive. Once you’ve received them, just log in to PayPal again and enter the deposit amount into the verification box. You can learn more here: wi.se/paypal-wise, and here: wi.se/paypal-link-info.
Keep in mind, PayPal only accepts account details if the currency matches the registered PayPal account country. For example, they’ll accept GBP details when the address is in the UK. So in this case, be sure to open a balance and get the account details as required.
Please feel free to reach out to us over on social media for more help. This can be on X/Twitter, Facebook or Instagram, or alternatively through this link: wi.se/contactus - we're here to help 💚
@@Wise Thank You for the comprehensive reply. How is the case if someone wants to transfer funds from a regular bank account into an existing Wise card holder account? Is that even possible, if the wise account is not the person making the transfer?
Hey again. You're welcome, we're here to assist you, after all.
And regarding your question. Please note that someone would be able to send funds to someone's account with us from their bank account if the recipient has the account details feature activated.
This feature of ours allows our customers to receive third party payments to balances in their account with us. To see how this works in greater detail, please visit our page here: wi.se/getbankdetails
Bear in mind that this feature isn't an option for all currencies just yet, it's however always our aim to expand our options to new and current currencies. So to learn more about which currencies you can add, hold, and receive into your account with us, please check out our other page here. wi.se/balancecurrencies
We hope this explains things to some extent, but please feel free to PM or DM us on Facebook, Instagram, or X, in case you have any other questions or concerns. We'd be more than happy to help you, of course.
I need prepaid card . I have my acount wise that many years .but
Hey, Jenny!
Our card would be directly connected to all your Wise balances, so in that sense it's not a prepaid one, but it does count as a debit card.
Generally you can order one by following the steps here: wi.se/getthedebitcard just keep in mind that it's not available in all regions yet: wi.se/cardavailability
Is wise insured in case of collapse or bankruptcy?
Hi Hamza 👋 we do everything in our power to avoid a situation like this. We're required to hold regulatory capital as part of our FCA license. This is to protect Wise, and your money, against any unexpected market events. We regularly monitor the amount of capital held to make sure it's enough to cover any risks our business might face.
We also make sure to keep your money safe is through safeguarding. It means that we look after your money by keeping it separate from our own money, and making it available to you whenever you need it. We deposit your money in leading commercial banks, or holds it as secure liquid assets like government bonds. Check out this page for more info: wi.se/howismymoneyprotected
is it good to use in China, i've an upcoming trip
Hi Vijay. Generally, you can pay with your Wise card in most places where debit cards are accepted when travelling to China. See where you can use the Wise card here: wi.se/whereyoucanuseyourcard
Feel free to contact us here: wi.se/directcontactus or DM us on Instagram, Facebook, or X if you have any other questions. We're happy to help.
Dear wise when the wise account will open/unbanned in pakistan ?
Hi, there. You can open a Wise account if you're in Pakistan.
Although it's not possible to open a balance to hold money, or receive money from others, you still can send money with us. If you're looking to send to PKR, it's possible, and you can find all the details here: wi.se/guidetopkr
However, if you're looking to make a transfer to other countries and pay with PKR, we currently don't offer that option. You'd need to pay via SWIFT through a local bank (if it supports international payments), either in USD, EUR or GBP instead. You can find more info on that here: wi.se/swiftpayments
If you need more assistance, feel free to reach out to us via PM/DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus
Hey, I just ordered my wise card to my UK address but I had to leave the country for a bit, do I need to be present for delivery? Thanks!
Hi. Please reach out to us for further assistance at wi.se/contactus. 💚
If I have a wise thai account with money in the thai account would I still be charged for withdrawing cash from an ATM.
In thailand
Hey, Robbie!
That'll depend on how much you're looking to withdraw 🙂 In general, if you're spending in a currency you have on your balances, that would be free. However, when it comes to withdrawing cash there's 2 limits for doing it for free:
- The first 2 times per month
- Up to a certain monthly allowance
After that, a small fee will apply, depending on the limit reached, and you can always check your limits directly from the app. For more info, be sure to check here: wi.se/withdrawalfees
Understand wise withdrawal limits but if using thai account in thailand would there still be an ATM fee
Yes, there are two types of fees we charge for ATM withdrawals, which are based on how many times you withdraw, and how much you withdraw. Check the link mentioned in our previous comment for more info.
Feel free to contact us here: wi.se/directcontactus or DM us on Facebook, Instagram, or X if you need further assistance.
I can’t put money Costa Rican currency or Mexican last year was ok what’s wrong now?
Hey there. From your message, we understand that you aren't able to open and/or add CRC, or MXN to balances in your account with us, is that correct?
If so, then please note that you can actually hold both MXN, and CRC in your account with us, but you can't add them directly to a balance in your account with us.
So the way you'd be able to add funds to your CRC and MXN balances, would be by converting them from another currency in your account using our conversion tool: wi.se/moneyconversion
And with that said, please note that we're always aiming to introduce and reintroduce new and current possibilities for our compatible currencies.
For now, it may also be worthwhile to have a look at our page here: wi.se/balancecurrencies - to learn more about which currencies you can add, keep and receive into your account with us.
We hope this explains things to an extent, but please feel free to PM or DM us on Facebook, Instagram, or X, in case you have any other questions. We'd be more than happy to provide you with further assistance.
Travelling to Taiwan this NT not available on Wise. Does this mean Wise card is not accepted in Taiwan?
It would be great if you guys actually have them in stock again.
Hey, there 👋 It's always our goal to be able to expand our card feature to more countries around the world, and rest assured that we're working hard to achieve it.
Check out this page to see if it's available in your country and how to order it: wi.se/getthedebitcard If not, join our waitlist: wi.se/joincardwaitlist and we'll let you know once it's coming your way.
Please wise enable US business account have access to card again please 😭😭😭😭🙏🙏🙏
Hi there. We’re working hard on making cards available to US businesses again as soon as possible. If you try to get a card for your US business, we'll record your request and notify you once they're available again. More info here:wi.se/business-cards-usa
Thank you for your patience in the meantime.
If I have 100GBP and 100 EUR in my WISE Card and I am in Paris and using this card then EUR money will be debited... it is right assumption?
Hi, Jaikrat. That's correct! Wise has this technology that checks whether you have the currency you need to avoid fees. So for example, if you have an EUR currency on your account, and you're using your Wise card within the eurozone, then our system will automatically deduct it from your EUR balance.
In addition, even if you don’t have it in your account, you can still spend money. Our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee. We've covered this here: wi.se/smartconversiontech Also, if travelling abroad, we'd suggest converting to the currencies you need within Wise before spending. We have some tips outlined: wi.se/aux1za
We hope this clarifies, and if you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus
Can we use wise as a savings account without any issues ?
Hey there. Although we don't offer traditional saving accounts here at Wise, we do offer a Jar feature, which allows you to set/save money aside from your Balance(s). For more info on this, feel free to check here: wi.se/wisejars
And, if have any other questions, feel free to reach out to us via one of our private channels on Facebook, Instagram, or X (previously Twitter), and we'll get back to you there with more info. You're also welcome to email our team here: wi.se/contactus We're here to help.
@ thank you for this
No problem, at all. We're here for you. And, if there's anything else we can help with, feel free to let us know. We're here to help.
please enable business card for us
Wise Card is a great tool for business and everyday use. As an operational change we've paused new US cards, at this time we don’t have an exact date for when new cards will be issued. Launching cards for personal and business customers is a priority for our team and we're working hard to make this happen. When there's more information available, we’ll share it 👍
For now, please join our waitlist and be one of the first to know when Wise Card is available in the US.
Please Bangladesh wise open
i want to use wise card but wise don't provide in Bangladesh it so sad 😔😔😔😔
it will really helpful if wise provide us card service.
because we have to pay large amount of charge and bad exchange rate to use internationally if we want to use local bank cards
Hi, Mahfuz! We're glad to hear you're interested in getting a Wise card. At the moment, they're not available for customers residing in Bangladesh. We’re working hard to make cards available everywhere. In the meantime, you can go on our waitlist: wi.se/joincardwaitlist and we’ll let you know when cards are coming your way.
Thanks Wise bit of a dummy when it comes to technology
No worries! That's why we're here - To help with any and all questions you might have 😉