Coming from the manufacturers, this video doesn't detail how to set up thr mark function, what F00 means, and other features of the device. I'm a bit disappointed about this.
Hi, I've been struggling for hours... After the calibration it's still not working. While I spin the wheel on the controller the numbers on the motors is running, but the motor is not moving. Do you know why? I really appreciate if you have any tips on how I can solve the problem.. Thank you!
Hi Sorry for the negative experience. Since we cannot DM on RUclips, we would be grateful if you could send us an email at smallrig@smallrig.com, detailing the issues you have come across. We will do our best to help you solve the problem ASAP. Thank you.
Not clear how to setup A and B points of focus to fast shift between them
my thoughts exactly.
Does the dual motor version control both focus and zoom? How does the single handgrip control both functions?
Coming from the manufacturers, this video doesn't detail how to set up thr mark function, what F00 means, and other features of the device. I'm a bit disappointed about this.
Hi, I've been struggling for hours... After the calibration it's still not working. While I spin the wheel on the controller the numbers on the motors is running, but the motor is not moving. Do you know why? I really appreciate if you have any tips on how I can solve the problem.. Thank you!
Hi Sorry for the negative experience. Since we cannot DM on RUclips, we would be grateful if you could send us an email at smallrig@smallrig.com, detailing the issues you have come across. We will do our best to help you solve the problem ASAP. Thank you.
@ thank you! I’ve already sent you an email without any response.
Looking forward to hearing from you.
One of my motors won't stop spinning once connected to the handwheel or handle.
Hi, please email to our after-sales service team with your problem, they will follow up for you: smallrig@smallrig.com / amazonservice@smallrig.com.
Thank you!
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