Yes agreed. Poor guy. Security idiot clearly has no class and on a power trip. Iv never been impressed by high end brands and the pretentiousness that comes with it. We are all equally as important as we are irrelevant.
Lawful speaking: If you are in private property and someone asks you to stop filming then you must stop, but they have no legal right to enforce you delete any footage you have already taken. You own that footage and they don't.
@@recuerdos2457 - I agree, bad PR. And if anyone asks you to delete videos or photos, just tell them that it is auto backed up in the cloud. But always refuse.
They forgot that social media is now the #1 form of publicity and awareness. After that experince, everything will be bad even though it’s already bad like the food and the coffee will just taste even bitter in a bad way
Don’t think the Dior Cafe head office would appreciate the security guard making such a scene in front of other customers. It probably is over priced, but that sounds like a problem with that particular staff member rather than the actual cafe itself
When he told his baby mum that he is on a work trip and his side chick that he works in Canary Wharf and you are recording him as a security guard 😂 that will do it
If he doesn’t want to b film why does he work in a public place? You should record him and send it to corporate or the security company. You should have also posted for everyone to see how they treat Costumers. Over pricing places with bad customer experience. You don’t deserve b treated that way.
Thankyou Alma, We don’t have the footage of him as it was deleted and understand respecting his privacy. We’ve posted this video fo explain the lack of customer service that we experienced 💞
A store is not a public place. Secondly, in Europe, we have GDPR. Which is among others is to protect your privacy. So you can not put a video online of someone without having permission from that person.
Poor you! Not gonna lie, these fashion brands are extremely rude and horrendously obnoxious in their stores and so this behaviour does not surprise me. Shame on them.
I had a situation where I was asking directions from a security guard at Harrods and he completely ignored me what I asked him repeatedly he refused to look at my face I made a complaint taken a note of the time and the camera and location and they sent me a full apology and sent him on a training course apparently they are stuck up in Harrods
RUclipsrs should realize every business and person has their right to not get filmed and not be a matter of public entertainment. As a responsible and cultured person, you should ask the authorities whether you can shoot the video on their premises or not.
It is a bloody café, not a Dior boutique! Surely, I have seen many videos from other blogs whilst in the café with no issues. Dior should hire someone with great manners to serve their premium clientele.
Unless your a celebrity they class you as a peasant. It's rather pathetic especially when your trying to take pics of you and your family for birthdays and special occasions. They go nuts
Imagine paying your hard-earned money to go to an exclusive café where the staff is not trained well to communicate with customers. Shouting at a PAYING customer must always be the last resort. Sorry for your terrible experience man.
I worked for Harrods many years ago as a senior manager in one of the fashion departments and the filming is a big no no, if anyone has done it before they would of have permission or been sneaky. But interesting fact Harrods is a very old school business like a constitution and the security of I remember correctly are ex SAS or SAS trained and if you think that is harsh imagine working there and going through staff security everyday it’s like going through customs, but it’s Harrods and they run a tight ship
Sorry for that and yes I agree with you, I’d be embarrassed too. Total overreaction from the security guard of all people. Thank you for your review, yes , I will pass. Not just from the mediocre cafe food review, but based on that security guard’s behaviour alone is so out of line. It’s uncomfortable. If I saw a security guard do this to someone for simply filming, I’d be uncomfortable big time. If a guest had issues with a recording and politely asked to have them removed from the video that’s perfectly fine. But the security guard has no right to behave like that to a paying guest. Specially a paying guest to such an expensive designer cafe. Not exactly the experience you were paying for. Again you did nothing wrong. Very sorry for your experience ❤🥰
Security guards in shops..... 1. Usually rude 2. Rarely deal with actual shoplifters 3. Intimidate "ordinary people". Never heard of "browsing", often ignorant, think it's *their shop*. I tend to boycott certain shops locally. Looking at you, Little Sainsbury's, TKMaxx, I could go on.
I honestly don't mind them asking to not record or delete stuff, it doesn't hurt however to be decent about it. You can totally get away with citing copyright stuff. But BE POLITE.
Ever being embarrassed by someone acting like an ass in front of you or to you. But you're young and I know it stings when you're a young person. But truly you are not in the wrong and he embarrassed himself the jerk.
I mean...he had the intention to post the video after he deleted it by recovering it and he also posted the videos we see here, so in a way, the security guard was right and justified in his action. Was it excessive? Maybe. Should he be allowed to film? Its privileged to think that you're allowed to do whatever you want in a private space, personally I would hate if I was eating or walking around (especially somewhere nice) and someone is filming me without my consent. You wanna film somewhere? Ask for permission from the staff, some places will inform people coming in that someone is filming.
That’s when you change the video plan from the somewhat well performing “I went to this cafe in London” video, to “security harasses me for filming a food review” which would perform so much better.
That is embarrassing and they handled it horribly, but it also seems nothing is sacred anymore. The cafe is supposed to be a special experience. Influencers need to chill with this stuff.
I was would have been concerned that staff member was on an illicit substance, to attack a calm and compliant customer makes absolutely no sense. Shameful.
What he also might not know is that some people like myself have a Google Photos back up using cellular. Meaning even if a photo is deleted on device, that photo is already uploaded and saved to a server.
Security person needs training. Please make a formal complaint. Tell Harrods your work, luxury brand historical content and luxury brand reviews are well respected. They should take note.
You seem to forget that this was about the security guard not wanting to be in the video and its totally legit for people not wanting to be taped and shared on social media. he protected his rights as per GDPR, i think it still applies to the UK as well? Anyway, he might have gone about it better but I don't think the cafe has anything to do with it.
I had a similar situation in Apple store in Dubai, everyone was taking pictures but suddenly the female security came to me aggressively said (u should ask the ppl permission when u talk a photo .. delete it) that kind of act damage the brand image and does vad more than good,, thank you for calling them out 👏
Ok, so I’ve seen like 20 people standing outside Dior store in a queue, Waiting for store guys to let them in, so that they can spend more than $2000. Wow, that sounds like a luxury experience to me!!!
The security is obviously rude! Just say no photography allowed respectfully and move on. It’s not that serious. Also look how sad he looked while eating 😥
Yes, that must have been very embarrassing for you. I’m so sorry that you had that experience BEFORE you’d even sat down. I probably would have wanted to leave immediately if it had been me. As a woman, I also might have cried a little bit depending on his tone. Hey #DiorCafe, I think that an apology is in order. A public apology not a form letter. So, what was that security guards BIG secret? I’m not really interested but I really thought it was going to be him telling you that filming inside wasn’t allowed. I’m now kinda suss about who they are employing for their security if I’m honest. 😳
Honesy the emarassing situation made the food and coffee taste sub par. if he hadnt caused a scene and made you feel mortified then you would of had a blast! Im so sorry you had to experience that.
You don’t deserve that at all! If that is how you get treated after taking the time to book, pay and showcase their brand.. 😮 Thank you for letting us know, and saving us from that disgrace. I am not going there at all
So done with the European experience. Recently toured Africa and South Africa and it was so much better. What an experience. African queens travel company planned a great tour.
He shouldn't have done this he's on the door doing his job why was he chasing you like this he's more than likely sellin drugs on the side or into some sort of crime and he didn't want any one seeing his face
That space used to be Lauree cafe, real nice French Rococo vibe. Now it’s kind of …. not sure what’s happening …. Don’t get me started on the Over priced cookies 😂
I mean, it was a private company building, they have the right to do this kind of thing. Though, security not just having a chat instead of getting aggresive? Big pass.
Just a thought, but the other guests have not said yes to be filmed by you, and since this is a private property you should always ask beforehand 🤷♀️ just common curtesy. But sure the security should not have shouted :)
I don't really understand why they would react like that unless they are concerned about other customers privacy.Maybe they had a celebrity there and they thought that you were trying to take pictures of them or something like that.
Go to a nice local cafe and get treated well. Never appealed to me those kind of places.
Honestly, it's the local ones are sometimes the best ones. Personal service, great food, good vibes all round
🎯✨👌🏾
Loads of bloggers have filmed in the dior cafe the security guy was being a prick .
Just because they got away with it, doesnt mean it was right
@@carliemorgan1871 I don't see what the hig deal is ask yourself this "HONESTY", would you go to an event/sightseeing if you couldn't photograph it ?
@@paulmahoney6313 don't be stupid.. there are tons of places that don't allow video. perhaps get out of the house once in a while?
@@carliemorgan1871 I can just tell your one of those women with a weak chin and tiny lips.
@@paulmahoney6313 like your dick, eh?
That sounds super embarrassing. He could’ve tapped your shoulder and told you discretely. Same effect and WAY less drama.
Yes agreed. Poor guy. Security idiot clearly has no class and on a power trip. Iv never been impressed by high end brands and the pretentiousness that comes with it. We are all equally as important as we are irrelevant.
Lawful speaking: If you are in private property and someone asks you to stop filming then you must stop, but they have no legal right to enforce you delete any footage you have already taken. You own that footage and they don't.
Agreed.. but again, do they make it clear that you cannot get a pic or make a video before you go?
@@HillbillyYEEHAAË😂😂
But the point is why yelled and made a scene I guess!!
@@recuerdos2457 - I agree, bad PR. And if anyone asks you to delete videos or photos, just tell them that it is auto backed up in the cloud. But always refuse.
They could’ve warned him politely.
Please Don’t even go back there even if they offer an invitation of apology
They forgot that social media is now the #1 form of publicity and awareness. After that experince, everything will be bad even though it’s already bad like the food and the coffee will just taste even bitter in a bad way
LVMH and Dior in particular have not embraced social media at all.
The security guy took the taste of luxury out of your mouth.
🤣
Definitely! That's what I thought.
His job😂
there wasn't any
@@muzeyyendenizucuncu1674 There wasn't any what?
I’m sorry that you had to experience this. You look so sweet and innocent.
Thank you!
@@luxecollective most Welcome. 🥂 hope you’re feeling better
Usually dior security lets you record with no issues. This was a rare occurrence that guy had a chip on his shoulder
Don’t think the Dior Cafe head office would appreciate the security guard making such a scene in front of other customers. It probably is over priced, but that sounds like a problem with that particular staff member rather than the actual cafe itself
Once the experience at entry has been slandered, no amount of good food or good coffee can brighten ones mood up.
facts
Thanks for the heads up. I definitely wont be going!
Any time!
I won’t be going either. Bad behavior should not be rewarded!
I won’t be going since the food isn’t great.
Sounds like he was power tripping. I’m so sorry you went through that, keep up the great filming and reviews! xx
Thanks so much Kelly!
That is terrible and should not have happened! Sounds like he was on one and took it out on you.
So they come up with this cafe idea for PR and they are so rude that the PR they end up getting is negative. Wow, what a way to burn money!
To be fair, security is usually contracted, so no relation to the PR team.
Some of the youtube has made a video of this place. I don't get it why they took so serious with you. They are very expensive as well
You are too sweet and handsome to waste your time there. Probably better local places.😊🇨🇦❤🍀
😊 thank you
Thanks for the warning. Shall avoid when I tour London.
You are so calm, genuine and nice. You did not deserve that 😮 Thanks for the warning 😊
😊 thank you, so nice of you!!
When he told his baby mum that he is on a work trip and his side chick that he works in Canary Wharf and you are recording him as a security guard 😂 that will do it
Right! 😂
All he needed to do was to use some discretion, but instead running up to you shouting made him look like a thug. Ridiculous.
IKR
If he doesn’t want to b film why does he work in a public place? You should record him and send it to corporate or the security company. You should have also posted for everyone to see how they treat Costumers. Over pricing places with bad customer experience. You don’t deserve b treated that way.
Thankyou Alma, We don’t have the footage of him as it was deleted and understand respecting his privacy. We’ve posted this video fo explain the lack of customer service that we experienced 💞
A store is not a public place. Secondly, in Europe, we have GDPR. Which is among others is to protect your privacy. So you can not put a video online of someone without having permission from that person.
Poor you! Not gonna lie, these fashion brands are extremely rude and horrendously obnoxious in their stores and so this behaviour does not surprise me. Shame on them.
I had a situation where I was asking directions from a security guard at Harrods and he completely ignored me what I asked him repeatedly he refused to look at my face I made a complaint taken a note of the time and the camera and location and they sent me a full apology and sent him on a training course apparently they are stuck up in Harrods
Sorry to hear about your bad experience!
Aww you’re so adorable telling this story! 🥰
Yea, there’s one here in Miami and it’s not so great
I hope dior and the security guard will apologize to you.
Thankyou :)
If someone is in your video without permission they aren't in the wrong for wanting you to delete it.
RUclipsrs should realize every business and person has their right to not get filmed and not be a matter of public entertainment.
As a responsible and cultured person, you should ask the authorities whether you can shoot the video on their premises or not.
You are adorable ❤Sorry that happened to you! Isn’t everyone filming everything these days???
It is a bloody café, not a Dior boutique! Surely, I have seen many videos from other blogs whilst in the café with no issues. Dior should hire someone with great manners to serve their premium clientele.
Yes that confused us a little seeing other videos!
Unless your a celebrity they class you as a peasant. It's rather pathetic especially when your trying to take pics of you and your family for birthdays and special occasions. They go nuts
I will not waste good money on companies that mistreat me. That is my rule of thumb.
Aww I’m sorry you had to go through that :(
Imagine paying your hard-earned money to go to an exclusive café where the staff is not trained well to communicate with customers. Shouting at a PAYING customer must always be the last resort. Sorry for your terrible experience man.
thanks Zachary!
Im sorry that happened to you 😢
Thankyou Andrea!
Amazing review 👍
Glad you enjoyed it
I worked for Harrods many years ago as a senior manager in one of the fashion departments and the filming is a big no no, if anyone has done it before they would of have permission or been sneaky. But interesting fact Harrods is a very old school business like a constitution and the security of I remember correctly are ex SAS or SAS trained and if you think that is harsh imagine working there and going through staff security everyday it’s like going through customs, but it’s Harrods and they run a tight ship
Same in Paris. Literally no point going. People only go to say they’ve been.
better sticking to independents!
I hope they apologise after they see this video!
Let all give them 1 star reviews for my man here
😮 That’s terrible. I’m sorry you were treated like that. 😢
Don’t go back!👍
thank you for the real -
hugs i imagine any street cafe in france would be lovely . Next ? hugs 🦋
Thankyou Rachel 💕
Sorry for that and yes I agree with you, I’d be embarrassed too. Total overreaction from the security guard of all people. Thank you for your review, yes , I will pass. Not just from the mediocre cafe food review, but based on that security guard’s behaviour alone is so out of line. It’s uncomfortable. If I saw a security guard do this to someone for simply filming, I’d be uncomfortable big time. If a guest had issues with a recording and politely asked to have them removed from the video that’s perfectly fine. But the security guard has no right to behave like that to a paying guest. Specially a paying guest to such an expensive designer cafe. Not exactly the experience you were paying for. Again you did nothing wrong. Very sorry for your experience ❤🥰
Thanks so much!
Security guards in shops..... 1. Usually rude 2. Rarely deal with actual shoplifters 3. Intimidate "ordinary people". Never heard of "browsing", often ignorant, think it's *their shop*. I tend to boycott certain shops locally. Looking at you, Little Sainsbury's, TKMaxx, I could go on.
it's depressing but it doesn't shock me that people like that work there
Why didn’t you say no? Was there a notice anywhere saying that you cannot video inside the cafe??
I honestly don't mind them asking to not record or delete stuff, it doesn't hurt however to be decent about it. You can totally get away with citing copyright stuff. But BE POLITE.
It’s literally the old lauduree cafe they just redecorated it
Ever being embarrassed by someone acting like an ass in front of you or to you. But you're young and I know it stings when you're a young person. But truly you are not in the wrong and he embarrassed himself the jerk.
Liverpool to London is a super long trip, my guy just woke up and thought he gonna go. I respect that man I wish I had that energy.
Thanks man! Only 2 hours though (and London's worth it... great city) 💪
I’m sorry you went through that. Awful
Thanks Nathalie
Sorry to hear that. Thanks for the honest review. People probably mostly just go there for aesthetics..
Dior apparently have great customer service. Lol
I mean...he had the intention to post the video after he deleted it by recovering it and he also posted the videos we see here, so in a way, the security guard was right and justified in his action. Was it excessive? Maybe. Should he be allowed to film? Its privileged to think that you're allowed to do whatever you want in a private space, personally I would hate if I was eating or walking around (especially somewhere nice) and someone is filming me without my consent. You wanna film somewhere? Ask for permission from the staff, some places will inform people coming in that someone is filming.
Harrods is notorious for not wanting anyone to film in there.
True
That’s when you change the video plan from the somewhat well performing “I went to this cafe in London” video, to “security harasses me for filming a food review” which would perform so much better.
That is embarrassing and they handled it horribly, but it also seems nothing is sacred anymore. The cafe is supposed to be a special experience. Influencers need to chill with this stuff.
Why did you delete it? He had no authority over you mate
Please support local mom n pop shops mate... not these multinational corporations. This is how they treat you.. like crap...
I was would have been concerned that staff member was on an illicit substance, to attack a calm and compliant customer makes absolutely no sense. Shameful.
The next day would be like *I'm going to Starbucks or Dunkin instead* (or the place you prefer)
What he also might not know is that some people like myself have a Google Photos back up using cellular. Meaning even if a photo is deleted on device, that photo is already uploaded and saved to a server.
That's a smart idea!!
Security person needs training. Please make a formal complaint.
Tell Harrods your work, luxury brand historical content and luxury brand reviews are well respected.
They should take note.
Thanks Jennifer for the support 🙏☺️
You seem to forget that this was about the security guard not wanting to be in the video and its totally legit for people not wanting to be taped and shared on social media. he protected his rights as per GDPR, i think it still applies to the UK as well? Anyway, he might have gone about it better but I don't think the cafe has anything to do with it.
Honestly, this pandemic of consent to film kills documentary as a genre
Where's the video of this happening, you recorded it right....
I wouldn't blame the retailer. it's the individual who was rude. I would make an official complaint by your experience.
How about finding out wether or not a facility allows that next time?
Interesting because i had the worst experience with a guard at harrods too since then I've never went there again been in london for 10 years
I had a similar situation in Apple store in Dubai, everyone was taking pictures but suddenly the female security came to me aggressively said (u should ask the ppl permission when u talk a photo .. delete it) that kind of act damage the brand image and does vad more than good,, thank you for calling them out 👏
Ok, so I’ve seen like 20 people standing outside Dior store in a queue, Waiting for store guys to let them in, so that they can spend more than $2000. Wow, that sounds like a luxury experience to me!!!
Man I’m so sorry u experienced that, what a jerk
Hey Liverpool 🙌 Cheers. My sister went and had a fine time, said it was nothing to write home about. Considering thats what she does, lol.
The security is obviously rude! Just say no photography allowed respectfully and move on. It’s not that serious. Also look how sad he looked while eating 😥
That sounds terrible! Thank you for sharing. Now we are aware.
I really like the honest frank talk of the men compared to the women who just show off
Thx for calling them out
Yes, that must have been very embarrassing for you. I’m so sorry that you had that experience BEFORE you’d even sat down.
I probably would have wanted to leave immediately if it had been me. As a woman, I also might have cried a little bit depending on his tone.
Hey #DiorCafe, I think that an apology is in order. A public apology not a form letter.
So, what was that security guards BIG secret?
I’m not really interested but I really thought it was going to be him telling you that filming inside wasn’t allowed.
I’m now kinda suss about who they are employing for their security if I’m honest. 😳
Isn’t that the old Laduree location? 😅
lol
Honesy the emarassing situation made the food and coffee taste sub par. if he hadnt caused a scene and made you feel mortified then you would of had a blast! Im so sorry you had to experience that.
It’s not okay for security to be screaming. He said have said that to you quietly.
He should be fired.
You’re worth it❤
That's why I hate designer anything. Is pointless and no reason to be expensive, rather eat at a local family cafe.
You don’t deserve that at all! If that is how you get treated after taking the time to book, pay and showcase their brand.. 😮
Thank you for letting us know, and saving us from that disgrace. I am not going there at all
So done with the European experience. Recently toured Africa and South Africa and it was so much better. What an experience. African queens travel company planned a great tour.
How did you recover the footages if you were asked to delete from the bin as well?
Got it from my friends phone ;)
I'm sorry that happened to you! What a terrible experience.
He shouldn't have done this he's on the door doing his job why was he chasing you like this he's more than likely sellin drugs on the side or into some sort of crime and he didn't want any one seeing his face
That’s awful. Sorry you had to experience that.
That space used to be Lauree cafe, real nice French Rococo vibe.
Now it’s kind of …. not sure what’s happening …. Don’t get me started on the Over priced cookies 😂
I mean, it was a private company building, they have the right to do this kind of thing. Though, security not just having a chat instead of getting aggresive? Big pass.
What clothing brands miss is love
So, the elegance and superior facade is just that....a facade.
I appreciate your honesty
Just a thought, but the other guests have not said yes to be filmed by you, and since this is a private property you should always ask beforehand 🤷♀️ just common curtesy.
But sure the security should not have shouted :)
I went to the Dior cafe in Tokyo. It was a solid 5/10 😏
You don’t take pictures when your rich, you just do it again. Totally agree with Harrods policy.
I don't really understand why they would react like that unless they are concerned about other customers privacy.Maybe they had a celebrity there and they thought that you were trying to take pictures of them or something like that.