Brown&Lobban is the biggest scam. I ordered a custom wand 3 years ago. Never got it. I messaged him so many times and he lied to me again and again. He told me he cannot give me a refund because he has no money. So I lost 170£.
I'm really sorry to hear about your experience. I can understand how frustrating and disappointing it must be to not receive the custom wand you ordered. I ordered a custom wand once too, and although it took a long time, I did eventually receive it. I genuinely hope things work out for you in the end.
Yeah we won't be receiving them. I ordered mine in June 2020 and have had the same experience. Messaged several times and have been fed one lie after another. I wouldn't mind if he had just been open and honest and said he was struggling to do custom orders. However, he still has an active website selling wands. The very least he could have done was sent all of us one of these wands if he could not complete the custom orders. To top it all off his refund policy on the website is 30 days and yet he knows full well he will not fulfil the orders in this time and so no one will get a refund. Was the same with Etsy, because when I ordered it said it could take 6+ months I didn't raise an issue, but then it fell outside of Etsy 180 day policy. The whole thing is a big no from me, small business or not a lot of us have been very patient and just been given the run around.
@@joanne2982 I agree with you. We won't be receiving the wands we purchased. I ordered in March 2022 from Etsy. I emailed them when I noticed they were no longer on Etsy to make sure my order was still valid and they said yes. I've tried to give them grace, but I have been keeping an eye on them especially when he opened up for more custom order wands. It wasn't until he deleted his social media where I've been trying to message him for bare minimum the status of my order and when I can expect it. Crickets. Now his website is no longer available. I just saw this today (9/13/2024). Obviously if he was struggling with custom orders, he should have never opened up more slots for people to buy into this mess. I had the same thought about him sending us a wand he already has made even if it's technically not a custom one. At this point it would be nice to receive any wand from him (plus an apology
Brown&Lobban is the biggest scam. I ordered a custom wand 3 years ago. Never got it. I messaged him so many times and he lied to me again and again. He told me he cannot give me a refund because he has no money. So I lost 170£.
I'm really sorry to hear about your experience. I can understand how frustrating and disappointing it must be to not receive the custom wand you ordered. I ordered a custom wand once too, and although it took a long time, I did eventually receive it. I genuinely hope things work out for you in the end.
Yeah we won't be receiving them. I ordered mine in June 2020 and have had the same experience. Messaged several times and have been fed one lie after another.
I wouldn't mind if he had just been open and honest and said he was struggling to do custom orders. However, he still has an active website selling wands. The very least he could have done was sent all of us one of these wands if he could not complete the custom orders.
To top it all off his refund policy on the website is 30 days and yet he knows full well he will not fulfil the orders in this time and so no one will get a refund.
Was the same with Etsy, because when I ordered it said it could take 6+ months I didn't raise an issue, but then it fell outside of Etsy 180 day policy.
The whole thing is a big no from me, small business or not a lot of us have been very patient and just been given the run around.
@@joanne2982 I agree with you. We won't be receiving the wands we purchased. I ordered in March 2022 from Etsy. I emailed them when I noticed they were no longer on Etsy to make sure my order was still valid and they said yes.
I've tried to give them grace, but I have been keeping an eye on them especially when he opened up for more custom order wands. It wasn't until he deleted his social media where I've been trying to message him for bare minimum the status of my order and when I can expect it. Crickets.
Now his website is no longer available. I just saw this today (9/13/2024).
Obviously if he was struggling with custom orders, he should have never opened up more slots for people to buy into this mess. I had the same thought about him sending us a wand he already has made even if it's technically not a custom one. At this point it would be nice to receive any wand from him (plus an apology