I had the same issue - the side handle stitching was starting to pull apart after 1 month. It took me 2-3 months to get a replacement bag thru their warranty program. My request fell on deaf ears and went from hand to hand to hand before someone reputable handled the situation. That was my first and last Marc Jacobs bag and I am very disappointed in their customer service. Good luck! I hope they replace yours much sooner.
I’m so sorry that happened to you, that’s so disappointing, i hope you ended up getting a good one, I was really surprised when they all acted confused when I told them the issue, I might purchase Marc Jacobs again ,I probable won’t purchase from their website though, everyone first experience should be a great one not a sucky one like this, thank you so much for watching 😊
I think they changed the name of the sizes, and they still have the old description on the website,the small is now the mini, that makes everything so confusing,even the sales associates didn’t know what was going on 😂🤦🏽♀️
Shame on Marc Jacob’s for the poor quality bag! I’m so sorry! 😮 These companies are so disappointing nowadays! I’ve started going inside the store to shop instead of online… Some companies will just send out junk!! 😩
Your right I’m definitely going have to start shopping in stores, so I can see what I’m getting before I spend on junk. It’s so sad that they don’t put quality in their products anymore, it’s a real turn off 😞…. Thank you so much for watching, have a awesome day😊
I am certainly skeptical at this point to order another one, especially because everyone was so confused, I’ll probable look into other websites. TFW 😊
It’s really cute , but it’s so disappointing, I don’t think they even looked at this bag before they sent it out, I might get the leather version instead I’m thinking about it 🤔 TFW 💕💗
👋🏾👋🏽👋🏿Hi Morcene, I have the same bag, and mine( Mini) does not come with an inside pocket, but the medium does. Years ago they did not have the Mini, just small, medium and they came with an inside pocket. There are many styles, mini, small, medium, so confusing. Hopefully they can fix this issue, hope you get your bag😎
I did have the medium, I returned it and waited to get the small, so I can use it as a every day bag, the description for the small say pockets are included, I went over it with customer service she is also confused she spoke with someone else and they are also confused, I know the mini Doesn’t have pockets but the small I went with the online description, I would have just kept it if it wasn’t for all the pull threads,they really need to fix the description if they changed the design . TFW 😉
It looks like they sent you a mini size instead of the small. I had the small, and it was bigger than what you have. I have a mini size and it’s the same size as what you are showing. Either way, the pulled threads and glue all over the place is reason for a return. That’s poor quality control.
@@LMHB0907 your right, when I called they were so confused, it’s ridiculous I got better service when I ordered through Amazon, that was my first order through the MJ site, I was not pleased at all, this is way smaller than what I thought I was getting and wrong description, the funny thing is, in order to get a new bag I have to return and re order 🤦🏽♀️
This bag definitely has some issues but this bag that you’re showing is not the “small” (aka medium size in normal standards) the bag you have in this video is the mini (aka small size in normal standards)…. Which have no pockets so I suggest you edit the video to correct yourself because you’re giving out false information!
Every info I gave is correct, I’m now aware that they changed the bag sizes, the mini is now the small, but the online description is still the same, the small has pockets the mini didn’t, but online it stated that pockets are included but they aren’t on this size bag anymore, the customer service agents didn’t seem to be aware of that, you can check for yourself on the website, but as far as what I said about the bag is correct, they have to change their descriptions online If they changed the sizing.
I had the same issue - the side handle stitching was starting to pull apart after 1 month. It took me 2-3 months to get a replacement bag thru their warranty program. My request fell on deaf ears and went from hand to hand to hand before someone reputable handled the situation. That was my first and last Marc Jacobs bag and I am very disappointed in their customer service. Good luck! I hope they replace yours much sooner.
I’m so sorry that happened to you, that’s so disappointing, i hope you ended up getting a good one, I was really surprised when they all acted confused when I told them the issue, I might purchase Marc Jacobs again ,I probable won’t purchase from their website though, everyone first experience should be a great one not a sucky one like this, thank you so much for watching 😊
The flower charm is so cute! ❤️
Omg my doesn’t have pockets either, I ordered the medium because the Small is too small for me
I think they changed the name of the sizes, and they still have the old description on the website,the small is now the mini, that makes everything so confusing,even the sales associates didn’t know what was going on 😂🤦🏽♀️
Shame on Marc Jacob’s for the poor quality bag!
I’m so sorry! 😮 These companies are so disappointing nowadays! I’ve started going inside the store to shop instead of online… Some companies will just send out junk!! 😩
Your right I’m definitely going have to start shopping in stores, so I can see what I’m getting before I spend on junk. It’s so sad that they don’t put quality in their products anymore, it’s a real turn off 😞…. Thank you so much for watching, have a awesome day😊
@@handbagfanatic1692
🫶🏽
That is so disappointing. I hope you get one you are happy with soon. Get it together Marc Jacobs. Thanks for sharing! Peace and love..Suz What ☮️💛
I am certainly skeptical at this point to order another one, especially because everyone was so confused, I’ll probable look into other websites. TFW 😊
I'm sorry it didn't work out for you. The demim is nice. I hope they can fix everything for you
I wish I did,I love the style, hopefully I get a better one next time, TFW😘
Wow that’s too bad. I hope they find a new one for you. It’s really pretty. Tfs 🥰🙏🏾👸🏽👖
Ugh, I'm sorry your bag was defected, but it's so cute. 💙💙
It’s really cute , but it’s so disappointing, I don’t think they even looked at this bag before they sent it out, I might get the leather version instead I’m thinking about it 🤔 TFW 💕💗
So sorry. Definitely need to exchange that one.
I agree, this is definitely a dud 🙁
👋🏾👋🏽👋🏿Hi Morcene, I have the same bag, and mine( Mini) does not come with an inside pocket, but the medium does. Years ago they did not have the Mini, just small, medium and they came with an inside pocket. There are many styles, mini, small, medium, so confusing. Hopefully they can fix this issue, hope you get your bag😎
I did have the medium, I returned it and waited to get the small, so I can use it as a every day bag, the description for the small say pockets are included, I went over it with customer service she is also confused she spoke with someone else and they are also confused, I know the mini Doesn’t have pockets but the small I went with the online description, I would have just kept it if it wasn’t for all the pull threads,they really need to fix the description if they changed the design . TFW 😉
It looks like they sent you a mini size instead of the small. I had the small, and it was bigger than what you have. I have a mini size and it’s the same size as what you are showing. Either way, the pulled threads and glue all over the place is reason for a return. That’s poor quality control.
@@LMHB0907 your right, when I called they were so confused, it’s ridiculous I got better service when I ordered through Amazon, that was my first order through the MJ site, I was not pleased at all, this is way smaller than what I thought I was getting and wrong description, the funny thing is, in order to get a new bag I have to return and re order 🤦🏽♀️
That bag looks like the Mini (doesn’t come with an interior pocket). I have both a mini and a medium.
I have several Marc Jacobs bags and they have a pretty good return policy, you should give them a call and they will send you a free return label.
I did call them, there’s a return label included in the envelope that was sent in the package, did you even experience anything like this?
@@handbagfanatic1692 I have never had that type of experience but I am just about sure that they will do their best to make it right for you
Small bags don’t have the pockets inside. The medium and large has the pocket inside.
Did they end up helping you with this issue?
This bag definitely has some issues but this bag that you’re showing is not the “small” (aka medium size in normal standards) the bag you have in this video is the mini (aka small size in normal standards)…. Which have no pockets so I suggest you edit the video to correct yourself because you’re giving out false information!
Every info I gave is correct, I’m now aware that they changed the bag sizes, the mini is now the small, but the online description is still the same, the small has pockets the mini didn’t, but online it stated that pockets are included but they aren’t on this size bag anymore, the customer service agents didn’t seem to be aware of that, you can check for yourself on the website, but as far as what I said about the bag is correct, they have to change their descriptions online If they changed the sizing.
🙂 Promo_SM