Just bought one. Thanks for making this video, it's always good to keep an eye out for similar issues. I hope this was an isolated case and you've been able to get compensation/ a replacement tub.
We've had ours for 2 years now and the only problem we've had is cracked valves which we have replaced and now this year we have a puncture so that's gonna be a hell of a journey to fix. As we have to find the leak.
I am actually currently going through Bestway Australia via email because one of my jet lights is faulty, I wasnt happy seeing I only got my Lay Z Spa Santorini in March of this year, they replied within a couple of days
I've had mine since lockdown and it's still in perfect condition. Only problem I've had is with the inflatable that sits inside the cover. It deflates after about a week.
Bad maintenance of ur water chemicals will damage the rubber seals.. have a lay z spa for 6 years now and never had a problem. Started with paris, upgraded to Hawaii hydrojet pro and since this year got a Santorini hydrojet pro
Sorry to hear you've had these problems. I've got the previous version of the Maldives (bought may 2019). Same size tub etc but different pump by the looks of it. We use it all year round and it's been fantastic. I usually bring in the pump when temps drop to about 5c overnight. Only issues I've had are with the lid and cover. Replaced lid but it seems the 2021 version is a tad bigger. Also I've had it split recently near one of the air jet rows. Used some repair glue/tape and seems to be ok. Led light still work. Best tip is to empty it a bit and fill up with hot water. Works a treat and gas is way cheaper than electricity atm. Hopefully your replacement pump has the design issues fixed.
I previously owned an Intex hot tub that faced the issue of black flakes. According to the experts at the troublefreepool forum, this was due to corrosion of the pump internals and flaking off of paint layers from the corroded parts, which resulted from unbalanced water chemistry. Intex provided me with a replacement pump unit, but it eventually failed again with another error. This time, the scale buildup in the pool was so significant that I decided to purchase a new Lay-Z hot tub. To prevent the same problem from occurring, I also invested in a high-quality water tester and will be monitoring the water chemistry more closely.
We have the same bought it last year around June. TBF our first tub kept deflating and we checked for holes etc but found none. It took about 8 weeks of complaining till lazyspa sent us another from Milan. Since then though I really can't think of anything that has gone wrong with it. At first, I thought it was nosey when putting on the jets/bubbles, but over time it has become quieter, also a bit of insulation board helps! We did have the coloured lights go on us quite quickly, even when we bought two more online, they stopped working, so we took them out. We also noted the jets were not as powerful when using the lights. We simply bought floating lights. 18 months on though and being used 3-4 times a week is still going strong, even better I would say. I love the size and the ability to lay right out and enjoy the jets. Would I buy another, yes?
Thank you for your review. We are about to buy one of this and are setting up the base and preparing inlets and outlets of water and energy. )Please excuse my English, there are some words I don't know if they are correct). So it would be useful for us if you tell us how you empty this bathtub. Other units, smaller ones, have the water outlet on the sides so that you can connect a hose and drain the water out, but in this one the lid (so to speak) is on the floor, so how do you empty it? It just goes down the floor, thousand of liters of water?
Mine is exactly the same. I’ve had it 18 months and mine is shooting out black stuff. I just thought it was like mould or mildew in the pipes?? Although I’m trying to flush it all out and it isn’t working either. My hydro lights also were an issue. Although I got a new light 1 month later . The other has also since gone and to be honest I can’t be bothered to fight a company that doesn’t care about its customers!
It's a beautiful whirlpool, but it's crazy that the manufacturer let you wait for so long, what a bad customer service. But don't you still have guarantee on it? I hope they will send you a new one or maybe even a different model. Maybe a consumer protection agency could help? Actually, I ordered my first whirlpool yesterday from Miweba, so if you get your money back for this one, a pool from Miweba might be an alternative, they have some quite exciting new features.
Thanks for the advice. I may have to take it further. Bestway Lay-Z-Spa refused to send a new machine, so they sent me a new tub with no internals, so had to take all the gear I needed from the old one. Unfortunately, after setting it all up the machine has now broken. I'll keep you informed
Apart from the rubber and light befor all of that , did you like the Maldives has I have one but not got it up and running yet and it's the 2021 Pro Maldives.
Yes I think its a great concept and have loved it until now. Now when I get in it, I get out absolutely covered in bits. My wife got so much of it in her hair last time she got in it, it took ages to wash it all out. We don't use it any longer, sadly
Sorry you have to go through this I have seen other RUclips videos on other lazy z spa but not the Maldives so something is not right ? Could this be the liner inside the spa coming away just a guess wish you well kind regards ken
We would, but we live in a row of terraced bungalows. There is no way of getting into the back garden apart from through the bungalow which has small doorways and a thin twisty hall way. Everything that goes into the back garden has to be small or flat packed
Thankyou, It eventually got sorted. It took 3 months and a lot of calls to Bestway Lazyspa. It took quite some effort. I just pity anyone who has a problem with a new spa. I've heard of a few since. It takes months and a lot of hassling to get things sorted.
Having problems with mine too. Can never get in contact with Lazy Spa. Hydrojet happened with mine. Now I've got air leaking from another jet which is now leaking water internally. E12 fault comes up now which you're advised to not use and contact Lazy Spa. Still nothing. By the way this is our second one as they did replace because of leaks
Hi, I just bought and set up my Maldives now ( May 2023). Im obviously hoping that this problem will not happen, but I am wondering if they substituted your hot tub for free or you bought another one?
Great to hear you bought the Maldives. I believe my issue was a problem with early batches made on launch. They replaced mine free of charge. After months of emails and denials from Lazy Spa I might add. I believe the problem has now been sorted and you should be fine. Let me know if you have any problems though. Thanks for getting in touch
@@reviewsbymeforyou8949which one would you recommend if not Lazy Spa? I just got my eyes on the San Francisco which seems to be a great spec but obviously a bit concerned after watching your Vid. Will appreciate your feedback. Ta
Sadly this is a common complaint….but as your tub is under warrantee see the Consumer Rights Act 2015 its simple, if Best Way don't respond head for the small claims court, you won't need a solicitor as all you will need to know is free on line and you certainly won't have to wait months for a result. As for what causes this issue it is chemical related, the PVC used is imported from China which produces some of the worst PVC in the world. If CPVC was used no problems. So in just a couple of lines I set you on the way to resolving your problems.
They argued for weeks it was my fault and i was making things up. So I videoed it and put it on RUclips. Within 2 days they offered to replace it with a new version.
We did fish it all out at first. But it came to a head when, whenever we put on the jets more rubber would blow into the tub, and it was constant. It would not stop. every time you put the jets on, more rubber. enough was enough. We use to get out of the tub covered in black bits.
Just bought one. Thanks for making this video, it's always good to keep an eye out for similar issues. I hope this was an isolated case and you've been able to get compensation/ a replacement tub.
We've had ours for 2 years now and the only problem we've had is cracked valves which we have replaced and now this year we have a puncture so that's gonna be a hell of a journey to fix. As we have to find the leak.
Great review, seems like a very expensive tub too .thankyou for sharing.
I am actually currently going through Bestway Australia via email because one of my jet lights is faulty, I wasnt happy seeing I only got my Lay Z Spa Santorini in March of this year, they replied within a couple of days
Mine does the same 12 months I’ve just emptied it trying again see how we go
I've had mine since lockdown and it's still in perfect condition. Only problem I've had is with the inflatable that sits inside the cover. It deflates after about a week.
Bad maintenance of ur water chemicals will damage the rubber seals.. have a lay z spa for 6 years now and never had a problem. Started with paris, upgraded to Hawaii hydrojet pro and since this year got a Santorini hydrojet pro
Thanks u
Sorry to hear you've had these problems. I've got the previous version of the Maldives (bought may 2019). Same size tub etc but different pump by the looks of it.
We use it all year round and it's been fantastic. I usually bring in the pump when temps drop to about 5c overnight.
Only issues I've had are with the lid and cover.
Replaced lid but it seems the 2021 version is a tad bigger.
Also I've had it split recently near one of the air jet rows. Used some repair glue/tape and seems to be ok.
Led light still work.
Best tip is to empty it a bit and fill up with hot water. Works a treat and gas is way cheaper than electricity atm.
Hopefully your replacement pump has the design issues fixed.
Thanks for the information. That's interesting to hear. We now have a new one from Lazy Spa. Fingers crossed it will be ok.
I previously owned an Intex hot tub that faced the issue of black flakes. According to the experts at the troublefreepool forum, this was due to corrosion of the pump internals and flaking off of paint layers from the corroded parts, which resulted from unbalanced water chemistry. Intex provided me with a replacement pump unit, but it eventually failed again with another error.
This time, the scale buildup in the pool was so significant that I decided to purchase a new Lay-Z hot tub. To prevent the same problem from occurring, I also invested in a high-quality water tester and will be monitoring the water chemistry more closely.
We have the same bought it last year around June. TBF our first tub kept deflating and we checked for holes etc but found none. It took about 8 weeks of complaining till lazyspa sent us another from Milan. Since then though I really can't think of anything that has gone wrong with it. At first, I thought it was nosey when putting on the jets/bubbles, but over time it has become quieter, also a bit of insulation board helps!
We did have the coloured lights go on us quite quickly, even when we bought two more online, they stopped working, so we took them out. We also noted the jets were not as powerful when using the lights. We simply bought floating lights.
18 months on though and being used 3-4 times a week is still going strong, even better I would say. I love the size and the ability to lay right out and enjoy the jets.
Would I buy another, yes?
Iv got this and I'm losing air 2 off the jets can u help please
Use a hot cold water mix when filling. Saves hours of heating it.
Thank you for your review. We are about to buy one of this and are setting up the base and preparing inlets and outlets of water and energy. )Please excuse my English, there are some words I don't know if they are correct). So it would be useful for us if you tell us how you empty this bathtub. Other units, smaller ones, have the water outlet on the sides so that you can connect a hose and drain the water out, but in this one the lid (so to speak) is on the floor, so how do you empty it? It just goes down the floor, thousand of liters of water?
The spa has a plug in the bottom of the spa
Mine is exactly the same. I’ve had it 18 months and mine is shooting out black stuff. I just thought it was like mould or mildew in the pipes?? Although I’m trying to flush it all out and it isn’t working either. My hydro lights also were an issue. Although I got a new light 1 month later . The other has also since gone and to be honest I can’t be bothered to fight a company that doesn’t care about its customers!
It's a beautiful whirlpool, but it's crazy that the manufacturer let you wait for so long, what a bad customer service. But don't you still have guarantee on it? I hope they will send you a new one or maybe even a different model. Maybe a consumer protection agency could help?
Actually, I ordered my first whirlpool yesterday from Miweba, so if you get your money back for this one, a pool from Miweba might be an alternative, they have some quite exciting new features.
Thanks for the advice. I may have to take it further. Bestway Lay-Z-Spa refused to send a new machine, so they sent me a new tub with no internals, so had to take all the gear I needed from the old one. Unfortunately, after setting it all up the machine has now broken. I'll keep you informed
Apart from the rubber and light befor all of that , did you like the Maldives has I have one but not got it up and running yet and it's the 2021 Pro Maldives.
Yes I think its a great concept and have loved it until now. Now when I get in it, I get out absolutely covered in bits. My wife got so much of it in her hair last time she got in it, it took ages to wash it all out. We don't use it any longer, sadly
Sorry you have to go through this I have seen other RUclips videos on other lazy z spa but not the Maldives so something is not right ? Could this be the liner inside the spa coming away just a guess wish you well kind regards ken
@@azoic1 Thanks bud. It has to be the Hydrojet feeder tubes
@@reviewsbymeforyou8949 do yourselves a favor & purchase a real hard-sided hot tub even if it's a pre-owned Craigslist unit.
We would, but we live in a row of terraced bungalows. There is no way of getting into the back garden apart from through the bungalow which has small doorways and a thin twisty hall way. Everything that goes into the back garden has to be small or flat packed
Oh my goodness … i have it in my basket to buy … just took it out !
We brought one no issues so far.
Thinking of purchasing one as the problem with these pipes been resolved
Yes. Resolved a year later
wat is the box dimensions closed ?
m8 you've obviously had one that's got problems 🙄 I've got one and have had no problem with the jets or bits of rubber. hope you've sorted the problem
Thankyou, It eventually got sorted. It took 3 months and a lot of calls to Bestway Lazyspa. It took quite some effort. I just pity anyone who has a problem with a new spa. I've heard of a few since. It takes months and a lot of hassling to get things sorted.
Having problems with mine too. Can never get in contact with
Lazy Spa. Hydrojet happened with mine. Now I've got air leaking from another jet which is now leaking water internally. E12 fault comes up now which you're advised to not use and contact Lazy Spa. Still nothing. By the way this is our second one as they did replace because of leaks
Keep trying it sounds like Lazy Spa are ignoring every complaint at the moment
Hi, I just bought and set up my Maldives now ( May 2023). Im obviously hoping that this problem will not happen, but I am wondering if they substituted your hot tub for free or you bought another one?
Great to hear you bought the Maldives. I believe my issue was a problem with early batches made on launch. They replaced mine free of charge. After months of emails and denials from Lazy Spa I might add. I believe the problem has now been sorted and you should be fine. Let me know if you have any problems though. Thanks for getting in touch
Oh no I just set it up I will let you know if I have any issues I’m in Australia 🤦
How's it going
My hawaii hydrojet Pro does exactly the same water full of black flakes.. Got to the stage of giving up with it😮💨😮💨
Oh my, I am considering the Hawaii Hydrojet Pro... This has me concerned. Are you using Bromine or Chlorine chemicals in your tub?
You need to get in touch with Lazyspa if it's still under warranty. Insist on a replacement
We have had ours 10 months and its started doing the same thing. Did you manage to sort it out?
Yes, but after much stress and months of chasing Lazy Spa. Eventually we got there. I wouldn't buy from them again though
@@reviewsbymeforyou8949which one would you recommend if not Lazy Spa? I just got my eyes on the San Francisco which seems to be a great spec but obviously a bit concerned after watching your Vid.
Will appreciate your feedback.
Ta
Sadly this is a common complaint….but as your tub is under warrantee see the Consumer Rights Act 2015 its simple, if Best Way don't respond head for the small claims court, you won't need a solicitor as all you will need to know is free on line and you certainly won't have to wait months for a result. As for what causes this issue it is chemical related, the PVC used is imported from China which produces some of the worst PVC in the world. If CPVC was used no problems. So in just a couple of lines I set you on the way to resolving your problems.
Was the pump the cause to this problem, cause I am having the same issue
Check out the Shocking Results video. That will show you what is going on
Dear friend could you share the link where was bought?
We bought ours from this website
www.charlies.co.uk/outdoor-living/outdoor-leisure/spa-s-hot-tubs
@@reviewsbymeforyou8949 thank for your answer.
When you purchase something finicky to begin with expect problems & not too far down the road either!
Hi what did they say to you? Mines doing the same! Thanks
They argued for weeks it was my fault and i was making things up. So I videoed it and put it on RUclips. Within 2 days they offered to replace it with a new version.
@@reviewsbymeforyou8949 perfect thank you. Did you go under the consumer act 2015v
Why dont you get a net and fish the rubber bits out?😂 in fairness ive had my maldives now for over a year and no issues at all
We did fish it all out at first. But it came to a head when, whenever we put on the jets more rubber would blow into the tub, and it was constant. It would not stop. every time you put the jets on, more rubber. enough was enough. We use to get out of the tub covered in black bits.
@@reviewsbymeforyou8949 now thats different. You must have been very unlucky. Every person i know with a lay z spa has been ok
Did your issue get resolved with Lay Z Spa?
Eventually yes. After much stress and many many phone calls. Video coming to give details of the end of the claim
@@reviewsbymeforyou8949 did it get sorted?
@@tarathomas9503 I guess he didn't lol
Did you use Bromine or Chlorine in your tub?
I only ever use clearwater chlorine tablets as instructed
What do you think it could be
I think its the rubber air feeder pipes inside the tub falling apart
@@reviewsbymeforyou8949 Wow, then it must be covered by the guarantee. Don't give up!
WOW NOPE