breath of fresh air you give the information what people are looking for and not all that gibberish that we don't need to know or confuses us. Bravo great job
Hey Nathan, do you have an error which is sometimes when calling the agent it doesn't respond? i mean yes it responds but you do not hear nothing unless you call a couple times more
@@nathan-huynh thanks for the video, you explained it really well. However, just importing your make scenarios dont help as we need configurations for each module for example I am stuck with json and chatgpt. do you have details for those by any chance?
Loved the demo! With clear explanations, good for any "dummy" I liked your takes on the benefits of Retell. One quick question: Is the Web Page KB auto-synched in case the client modifies his web page? Or do we need to update it manually?
Which is the option are you referring to? If you're referring to the Google Sheets field, make sure you set up the sheet with the correct columns, only then will it show up as an option to select in Make.
I've encountered that yes, tone and even volume changes. These inconsistencies mostly come down to the voice selected, once I try a different voice, these issues often go away.
can you help me get the payload used for agent edge in Json format i didnt find it in your notion page which is linked in description. on time stamp : 21:10
Hey Nathan I am really happy to see you replying to different people comments on a video about 3 month old also , I have a one more doubt actually I am from India and I want to sell out this system over World wide could tou help me out that how to sell out or even what pricing should I keep of it it would be very helpful if you tell me about this ❤
You can set up a webhook to detect when a call ends to receive the information about that call (including transcript). From there, you can set up a Make integraton to store that information into Google Sheets. For reference: docs.retellai.com/features/webhook-overview
Yes you can add more properties about the house, remember to update 1. Database Google Sheets 2. Make automation module that writes to the sheet 3. The prompt to capture the extra information
Hi Nathan, great video! Thank you so much. I created all your modules and it works fine with one small detail. I was thinking that maybe you can give me a hint on how to fix it. Meetings end up scheduled on year 2023. Any ideas ?
Thanks! Regarding your issue, first thing I would check is the date that the voice agent is passing to Make. We want it to only pass the date as is, without any conversion. From my experience, issues can arise when the voice agent attempts to convert the date, and it can't when the user says something more relative like "tomorrow" or "next Thursday". That's why we have the module in Make to do the conversion later, instead of forcing the voice agent to do it while having to handle the conversation. Hope that helps!
@nathan-huynh Thank you! Great video. I have just a few questions. Is it possible to use other languages besides the ones provided by the Retell? I need to use for example Slovak or Czech language. ChatGPT can handle these. Or are there any other voice apps? In this scenario I need to add possibliity, when the agent must confirm the meeting with the owner of the property who is currently living in the apartment. Only then I can confirm it to the client. How would you do this for example using Whatsapp or othe messaging / emailing app? Thank you very much.
Retell has not yet supported Slovak or Czech it seems, but I think Vapi might (you should double check to make sure). As for confirming availability with the owner, I think that can definitely be done using a Make automation to send a message to the owner then wait for confirmation before booking. That said, it might make the call less seamless due to the wait.
@nathan-huynh I encountered a problem when Retell sends the wrong date to Make. In the conversation test I said to book tomorrow. But it sent a request for the correct date of January 22 but in 2024. Another time it booked a date in the past a week ago. Could this be fixed by integrating a function that would tell Retell what the current date and time is? Somehow via Make webhook with custom variable calling "now" function?
For this project, I'm telling Retell to pass the date time as is to Make, and let Make handle the date time processing. So for example if you say "tomorrow at 9", Retell would just send exactly that to Make, and Make would figure out what that means in absolute date time. What exactly is Make getting in your case?
Hey man, Love the free value you're providing. When i was attempting to build this out i had noticed that the JSON for the edge in retell wasn't added into your notion page. I would really appreciate if you could drop that info asap. Thank you :)
Glad it helps! As for the JSON, it's basically the same as the one in the function description: { "type": "object", "properties": { "address": { "type": "string", "description": "The address of the selected property." } }, "required": [ "address" ] }
is it possible to get hold of a template to look in detail with, great video really love it the only thing that can seem a bit hard is building the strings/code - im quite blind, I apologies, just saw your bio, can't really thank you enough Nathan, you actually saved me, extremely great video, most people always try to gate keep, but you are actually open and helping - thank you
@nathan-agento thanks for the video, you explained it really well. However, just importing your make scenarios dont help as we need configurations for each module for example I am stuck with json and chatgpt. do you have details for those by any chance?
Thanks! There's a video with more detail linked in the description. If that doesn't help, feel free to let me know what issues you're running into here.
@ thanks for the quick reply. Need help in configuring make scenarios as you have some parameters defined there that we don’t have access to in your resources. What video is that can you please point that out?
@ It’s the restaurant receptionist video where I go in more depth into the appointment booking scenarios. Which specific scenarios or params do you have troubles with?
thanks for the tutorial, this is awesome. just heard about Retell, definitely going to check it out. How does the multi-prompt feature in Retell compare with VAPI's 'Squads'? I haven't used either of them yet.
Great question. Retell’s multi-prompt feature lets a single agent handle different stages of a convo by switching between pre-set prompts and tools. On the other hand Vapi’s squads use multiple specialized assistants working together in one flow, passing control as needed. Both are great for complex workflows, but Retell is more about stateful transitions within one agent, while Squads focus on collaboration between multiple assistants.
@@RobWynn Yeah I'd test them out and see, personally I haven't had much experience with Squads on Vapi, but multi-prompt setup on Retell has been solid for me so far.
Thanks! I haven't thought of it before but that sounds like a great idea to give the voice agent access to up-to-date property listings, should be feasible with Make as well.
I do have a tutorial on human handoff on the way, but this sounds like an interesting idea. What does this voice agent do exactly, and under what conditions does it transfer the call to a human?
@nathan-agento so it's an AI Voice Appointment Setter for an insurance agency transfers live calls to agents, schedules appointments (virtual, in-person, or phone), and sends SMS follow-ups with agent contact details if no appointment is booked. Just an idea for your next video.
You can create a new data structure with all the attributes that the Sheets has, then map them with the data you got from the previous step to aggregate the data into the Json format.
breath of fresh air you give the information what people are looking for and not all that gibberish that we don't need to know or confuses us. Bravo great job
Thank you! I really try to make the content as valuable as possible so it means a lot :)
Great job! Sounds very realistic
@@linhngo1916 thank you!
Hey Nathan, do you have an error which is sometimes when calling the agent it doesn't respond? i mean yes it responds but you do not hear nothing unless you call a couple times more
This can save a lot of time in this industry. Well done.
@@lydonminnaar thanks mate!
@@nathan-huynh thanks for the video, you explained it really well. However, just importing your make scenarios dont help as we need configurations for each module for example I am stuck with json and chatgpt. do you have details for those by any chance?
I'd also like to know about that.
Great video, keep them coming!
Hey nathan, Can you make a video on MAKE on how to create webhooks, google sheets connection etc?
I'll keep that in mind, but I already covered a lot of that in previous videos so feel free to check them out!
Hey Nathan just curious and want to know what is the jason code written in the edge could you please tell..
You can check it out at 21:10, I’m basically defining the same Json as in the functions.
Thanks mann
how much did you sell this exact solution for?
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Loved the demo! With clear explanations, good for any "dummy"
I liked your takes on the benefits of Retell. One quick question: Is the Web Page KB auto-synched in case the client modifies his web page? Or do we need to update it manually?
@@AiBizAcademy yes the voice agent will query the webpages every time it needs information, so the information should be up-to-date automatically
Hi nathan, While creating google sheet in make, The Filter Area(B) does not contain (1.args: area). This option does not show up.
Which is the option are you referring to? If you're referring to the Google Sheets field, make sure you set up the sheet with the correct columns, only then will it show up as an option to select in Make.
Hi Nathan, have you ever had it where the agent changes tone of voice or accent throughout the conversation?
I've encountered that yes, tone and even volume changes. These inconsistencies mostly come down to the voice selected, once I try a different voice, these issues often go away.
@nathan-huynh can you help me with the JSON in Make scenario for Find Properties? I am missing the JSON setup. thank you.
Just added a screenshot of it to the resource document I left in the video description, hope it helps!
Awesome quality Nathan! 👌
Appreciate it!
can you help me get the payload used for agent edge in Json format i didnt find it in your notion page which is linked in description.
on time stamp : 21:10
It's basically what you saw on screen, also similar strucutre to other JSON object mentioned in the video.
Hey Nathan I am really happy to see you replying to different people comments on a video about 3 month old also , I have a one more doubt actually I am from India and I want to sell out this system over World wide could tou help me out that how to sell out or even what pricing should I keep of it it would be very helpful if you tell me about this ❤
great work Nathan!!
Great work! One question : how could I get the transcription to my google sheets???
You can set up a webhook to detect when a call ends to receive the information about that call (including transcript). From there, you can set up a Make integraton to store that information into Google Sheets. For reference: docs.retellai.com/features/webhook-overview
how much did you price it for?
What do you think should be the price of a real estate chatbot with ability to recommend properties + a voice dialer?
@@Swapnil.0-0 it really depends on a lot of factors, feel free to send me a message on LinkedIn or schedule a call, we can discuss further.
btw do you think, it's possible to make another felt in the database where you can write if the house need to shift new roofs or anything special
Yes you can add more properties about the house, remember to update 1. Database Google Sheets 2. Make automation module that writes to the sheet 3. The prompt to capture the extra information
@@nathan-huynh im not quite sure how i actually do such, perhaps you know a video, that i might could watch to understand
Another great video, Nathan!
Thank you mate!
Hi Nathan, great video! Thank you so much. I created all your modules and it works fine with one small detail. I was thinking that maybe you can give me a hint on how to fix it. Meetings end up scheduled on year 2023. Any ideas ?
Thanks! Regarding your issue, first thing I would check is the date that the voice agent is passing to Make. We want it to only pass the date as is, without any conversion. From my experience, issues can arise when the voice agent attempts to convert the date, and it can't when the user says something more relative like "tomorrow" or "next Thursday". That's why we have the module in Make to do the conversion later, instead of forcing the voice agent to do it while having to handle the conversation. Hope that helps!
@nathan-huynh Thank you! Great video. I have just a few questions. Is it possible to use other languages besides the ones provided by the Retell? I need to use for example Slovak or Czech language. ChatGPT can handle these. Or are there any other voice apps? In this scenario I need to add possibliity, when the agent must confirm the meeting with the owner of the property who is currently living in the apartment. Only then I can confirm it to the client. How would you do this for example using Whatsapp or othe messaging / emailing app? Thank you very much.
Retell has not yet supported Slovak or Czech it seems, but I think Vapi might (you should double check to make sure).
As for confirming availability with the owner, I think that can definitely be done using a Make automation to send a message to the owner then wait for confirmation before booking. That said, it might make the call less seamless due to the wait.
@nathan-huynh I encountered a problem when Retell sends the wrong date to Make. In the conversation test I said to book tomorrow. But it sent a request for the correct date of January 22 but in 2024. Another time it booked a date in the past a week ago. Could this be fixed by integrating a function that would tell Retell what the current date and time is? Somehow via Make webhook with custom variable calling "now" function?
For this project, I'm telling Retell to pass the date time as is to Make, and let Make handle the date time processing. So for example if you say "tomorrow at 9", Retell would just send exactly that to Make, and Make would figure out what that means in absolute date time.
What exactly is Make getting in your case?
Hey man, Love the free value you're providing. When i was attempting to build this out i had noticed that the JSON for the edge in retell wasn't added into your notion page. I would really appreciate if you could drop that info asap. Thank you :)
Glad it helps! As for the JSON, it's basically the same as the one in the function description:
{
"type": "object",
"properties": {
"address": {
"type": "string",
"description": "The address of the selected property."
}
},
"required": [
"address"
]
}
@@nathan-huynhthanks alot mate, wishing you all the success in the world!
is it possible to get hold of a template to look in detail with, great video really love it the only thing that can seem a bit hard is building the strings/code - im quite blind, I apologies, just saw your bio, can't really thank you enough Nathan, you actually saved me, extremely great video, most people always try to gate keep, but you are actually open and helping - thank you
You're welcome! Which part are you referring to regarding "strings/code"?
@@nathan-huynh well nothing anymore, since i discovered your notion
Great tool,. noted!
Thanks mate!
@nathan-agento thanks for the video, you explained it really well. However, just importing your make scenarios dont help as we need configurations for each module for example I am stuck with json and chatgpt. do you have details for those by any chance?
Thanks! There's a video with more detail linked in the description. If that doesn't help, feel free to let me know what issues you're running into here.
@ thanks for the quick reply. Need help in configuring make scenarios as you have some parameters defined there that we don’t have access to in your resources. What video is that can you please point that out?
@ It’s the restaurant receptionist video where I go in more depth into the appointment booking scenarios. Which specific scenarios or params do you have troubles with?
@@nathan-huynh how the excel data is passed to json and then ChatGPT. Unable to do it without configurations of those in make
Which exact scenario and step are you referring to?
thanks for the tutorial, this is awesome. just heard about Retell, definitely going to check it out. How does the multi-prompt feature in Retell compare with VAPI's 'Squads'? I haven't used either of them yet.
Great question. Retell’s multi-prompt feature lets a single agent handle different stages of a convo by switching between pre-set prompts and tools. On the other hand Vapi’s squads use multiple specialized assistants working together in one flow, passing control as needed. Both are great for complex workflows, but Retell is more about stateful transitions within one agent, while Squads focus on collaboration between multiple assistants.
@nathan-agento interesting, thanks for the reply. I wonder if one is more performant than the other? I'll have to test them out.
@@RobWynn Yeah I'd test them out and see, personally I haven't had much experience with Squads on Vapi, but multi-prompt setup on Retell has been solid for me so far.
Can this also handle those who are looking to sell?
Yes, the prompt will need to be quite different to accommodate that though.
@@nathan-huynhis the JSON necessary? I tried pasting it and it doesn’t work. It keeps saying there’s an Error
It is necessary to aggregate the data for ChatGPT. What error are you getting?
Excellent automation! Have you considered integrating BrightData’s Zillow Web Scraper API to pull up live property listings?
Thanks! I haven't thought of it before but that sounds like a great idea to give the voice agent access to up-to-date property listings, should be feasible with Make as well.
Hello Mate, could you make a voice agent for an insurance company that has human handoff.
I do have a tutorial on human handoff on the way, but this sounds like an interesting idea. What does this voice agent do exactly, and under what conditions does it transfer the call to a human?
@nathan-agento so it's an AI Voice Appointment Setter for an insurance agency transfers live calls to agents, schedules appointments (virtual, in-person, or phone), and sends SMS follow-ups with agent contact details if no appointment is booked. Just an idea for your next video.
Noted, thanks for the suggestion!
Bro what do we put in the data structure
The data structure for the JSON on make
You can create a new data structure with all the attributes that the Sheets has, then map them with the data you got from the previous step to aggregate the data into the Json format.
@ bro I tried everything it didn’t work, I’m so glad you replied, do you have instagram so I can reach you and show you please
@ I did everything like in the video, but mines only wrong at the data structure n I’m good, I’ll really appreciate it
@@nathan-huynh I’ll delete my comment after you reply please
Multi-Language Support?
I did not see it...
@@spicer41282 Retell support agents in different languages, but not true multi-lingual yet
nice man. no plz create that and make it all locally ran. lets say no to so many monthly fees from the silo saas providers.
Unfortunately Retell (and most other AI voice development platforms) doesn't allow self-hosting yet as far as I'm aware, although it would be nice.
How to get client for this
I’d get most of my leads through RUclips, would recommend starting there
Can i use my own phone number is it possible bro
Sure you can, you can port your number to Twilio (if it's not on it already), then integrate that number into Retell via Twilio.
Sounds like a robot - not impressive at all.
It's definitely not perfect, but alreay good enough for a lot of businessed I talk to. And it's only getting better from here.