Hello, Thank you for reaching out to us. We constantly upload new videos that cover new features in Amelia and we will have this covered in one of the following videos. Thanks for the suggestion.
Good video, a suggestion is that for different locations be able to charge the fee, not only in the global chosen currency but for a separate location be able to charge in a separate currency. Example, most of my locations charge in US$ but the location in Sweden charge in SEK and the location in New Zealand charge in NZ$.
Hey Magnus. We have that in mind for the future - to add multiple currencies, and custom pricing. Unfortunately, we can't tell you when this will be released, but it is something we will work on in the future.
Hello , Thank you for reaching out to us. I'm afraid that we didn't quite get what you want to achieve exactly?You already can customize Amelia panels. But at this time this must be done from 1.0 booking form. But we are working on implementing new panels that weill have plenty more options. Can you please create a ticket on our support platform and our support agents will assist you with this: tmsplugins.ticksy.com/submit/. We wish you all the best. Have a nice day.
I am having a hard time getting my customers to choose dates on the calendar. I was told to configure my employees. But that's still doesnt work - any advise?
Hello there, Thank you for reaching out to us. Can you please reach out to our technical support agents and open the ticket here: tmsplugins.ticksy.com/submit/#100012870 Also please send them a couple of screenshots so that they can see the exact issue so that they can help you better. We wish you all the best and hope you have a wonderful day ahead.
Hi, I want to ask some questions: 1- Is it possible for staff to create their own services and decide the price of the service by themselves? Or does the owner of the website have to create the services? 2- Is it possible to take commissions from every payment made to the staff members?
Hello , Thank you for reaching out to us. 1. No, admin can create new services but you can give permission to your employees so that they can set the price of service however they like. 2. Unfortunately, currently, this feature is not built-in in Amelia. Each payment can only go to one account and you need to distribute payments manually to your employees. Warm regards.
@@AmeliaWordPressBookingPlugin I understand, thank you for your response. If you add the features I mentioned, it can turn into a much more profitable application for everyone. Thanks again.
Hey, I have multiple problems with the booking system of amelia in relation of the hours shown to clients to book an appointment as it gives them the chance to book a service one hour before it is actually available in workers and company working times. Also, with how it looks, the 2.0 version is showing as it was mobile display in my laptop instead of computer, please help me solve this issues, i have couple more but these are urgent. I created today tickets as worries but didnt get response yet. Thank you for your videos.
Hello, Thank you for reaching out to us. Unfortunately, this channel is not intended for technical assistance. For any technical support, please visit our dedicated platform, where it appears you have already opened tickets. If you are Bárbara F.....z C..., you should have received replies to your ticket. Our platform agents are focused on resolving tickets in the order they are received to ensure a fair and efficient process. Messaging in this channel will not expedite your response, as our team prioritizes and immediately addresses each ticket as it appears in the queue. We understand that timely assistance is crucial, and we assure you that our agents are working diligently to resolve all issues as quickly as possible. For the best and fastest support, please continue to use the platform for your technical inquiries. Thank you for your understanding and cooperation.
Hello there, Thank you for reaching out to us. No, Im afraid Amelia can only work and exist in WP enviroment so any login from admin side must be done via WP backend. Kind regards.
Hi there. Please check the email that you used to purchase the plugin. The email with the purchase code should have been sent, but it may have ended up in your SPAM folder, so please check that as well. If you still can't find the purchase code, please open a Pre-Purchase ticket on our official support platform, and we'll gladly take a look and see what happened.
Hello, thank you for reaching out to us. For that purpose, you can set the "Default Time Slot Step" value to 5/10/20 minutes, and then you will be able to set the duration of the service to 40 minutes.
Hi, how do you allow for customers to book several appointments on the same day? It is mentioned in your documentation that such a setting exists, but I cannot find it anywhere.
Hello, Thank you for reaching out to us. Customers can book several different appointments in one day, but they have to book it one by one. they can not book them in one go since we do not have cart feature yet. We wish you all the best. Have a nice day.
@@AmeliaWordPressBookingPlugin do you know when you will have a fix for this? Many of my clients cannot do as you suggest. When they try, the website throws them off when they get to the cart, and the cart is then empty again when they log back in.
Hello, thank you for reaching out to us. Can you please reach out to our support team and they will be able to assist you with this? tmsplugins.ticksy.com/submit/
Can we assign multiple roles? For example a subscriber and must remain subscriber but also an Amelia employee or is an author must remain an author but also an Amelia employee?
Hello Marco, Thank you for reaching out to us. In order to allow existing WordPress users to be linked to an employee in Amelia, we recommend installing the "User Role Editor" plugin. It allows you to assign another WordPress user role to an existing user, so if you add the "Amelia Employee" user role to a "Subscriber" (for example), you will be able to link this WP user with the employee in Amelia. Please note - it is not recommended to mix users and roles, so please do not assign any additional user roles to Administrator accounts. Also, we do not recommend adding multiple user roles of Amelia to a single user (Amelia Manager and Amelia Employee, for example). Roles have their own capabilities and if you combine them, the plugin will run into a conflict it can't resolve (a paradox, so to speak).
@@AmeliaWordPressBookingPlugin Thanks for the response. I know there are plugins that can do this. But I had hoped that you would build this option into your plugin. What I want to try is to let subscribers publish their own events for a fee. Websits build where subscribers get to pay for publecating their event.
@@marcoprofwebsitenl6484 Hello Marco, this is currently not possible with Amelia's built-in features. You can suggest that feature on the following link: features.wpamelia.com/ We carefully follow suggestions from our customers and the more vote the feature gets, the more priority we put on implementing that feature in one of the future updates.
is difficult to follow up with what you are showing us. i think it will be nice if you can take your time to explain well in the video rather the word explanation.
All clear, nicely explained, thanks guys!
Hello, why don't you upload a video? showing the improvements that the new versions of amelia booking have
Hello,
Thank you for reaching out to us.
We constantly upload new videos that cover new features in Amelia and we will have this covered in one of the following videos. Thanks for the suggestion.
Good video, a suggestion is that for different locations be able to charge the fee, not only in the global chosen currency but for a separate location be able to charge in a separate currency. Example, most of my locations charge in US$ but the location in Sweden charge in SEK and the location in New Zealand charge in NZ$.
Hey Magnus. We have that in mind for the future - to add multiple currencies, and custom pricing. Unfortunately, we can't tell you when this will be released, but it is something we will work on in the future.
@@AmeliaWordPressBookingPlugin Thank you
@@AmeliaWordPressBookingPlugin it's really needed. if you're selling appointments online, it makes no sense to sell in 1 currency.
@@adam.knight Thank you for your feedback, we appreciate it. We hope that this will soon be implemented into the Amelia plugin features.
Is there a plan to permit customizing employee portal ?
Hello ,
Thank you for reaching out to us.
I'm afraid that we didn't quite get what you want to achieve exactly?You already can customize Amelia panels. But at this time this must be done from 1.0 booking form. But we are working on implementing new panels that weill have plenty more options.
Can you please create a ticket on our support platform and our support agents will assist you with this:
tmsplugins.ticksy.com/submit/.
We wish you all the best.
Have a nice day.
@@AmeliaWordPressBookingPlugin by the 1.0 we can’t do too much as the other ones for employee panel. Customize labels, etc, for example…
I am having a hard time getting my customers to choose dates on the calendar. I was told to configure my employees. But that's still doesnt work - any advise?
Hello there,
Thank you for reaching out to us.
Can you please reach out to our technical support agents and open the ticket here: tmsplugins.ticksy.com/submit/#100012870 Also please send them a couple of screenshots so that they can see the exact issue so that they can help you better.
We wish you all the best and hope you have a wonderful day ahead.
Hi, I want to ask some questions:
1- Is it possible for staff to create their own services and decide the price of the service by themselves? Or does the owner of the website have to create the services?
2- Is it possible to take commissions from every payment made to the staff members?
Hello ,
Thank you for reaching out to us.
1. No, admin can create new services but you can give permission to your employees so that they can set the price of service however they like.
2. Unfortunately, currently, this feature is not built-in in Amelia. Each payment can only go to one account and you need to distribute payments manually to your employees.
Warm regards.
@@AmeliaWordPressBookingPlugin I understand, thank you for your response. If you add the features I mentioned, it can turn into a much more profitable application for everyone. Thanks again.
Hey, I have multiple problems with the booking system of amelia in relation of the hours shown to clients to book an appointment as it gives them the chance to book a service one hour before it is actually available in workers and company working times. Also, with how it looks, the 2.0 version is showing as it was mobile display in my laptop instead of computer, please help me solve this issues, i have couple more but these are urgent. I created today tickets as worries but didnt get response yet. Thank you for your videos.
Hello,
Thank you for reaching out to us.
Unfortunately, this channel is not intended for technical assistance. For any technical support, please visit our dedicated platform, where it appears you have already opened tickets. If you are Bárbara F.....z C..., you should have received replies to your ticket.
Our platform agents are focused on resolving tickets in the order they are received to ensure a fair and efficient process. Messaging in this channel will not expedite your response, as our team prioritizes and immediately addresses each ticket as it appears in the queue.
We understand that timely assistance is crucial, and we assure you that our agents are working diligently to resolve all issues as quickly as possible. For the best and fastest support, please continue to use the platform for your technical inquiries.
Thank you for your understanding and cooperation.
Is there a page for admin rather then them having access to Wordpress screen
Hello there,
Thank you for reaching out to us.
No, Im afraid Amelia can only work and exist in WP enviroment so any login from admin side must be done via WP backend.
Kind regards.
Hi. I have a company with yoga teachers in dfferent countries, can i manually adjust the timezones of different employees?
thanx in advance
Hello,
Thank you for reaching out to us.
Yes, of course you can set different time zones for each employee.
We wish you all the best.
Have a nice day.
I didn't get any code when I bought it
Hi there. Please check the email that you used to purchase the plugin. The email with the purchase code should have been sent, but it may have ended up in your SPAM folder, so please check that as well. If you still can't find the purchase code, please open a Pre-Purchase ticket on our official support platform, and we'll gladly take a look and see what happened.
how to add 45 minute session in amelia rather than 30 or 60? Pls reply ASAP.
Hello Muhammad, we have provided you with an answer on the Facebook chat. Please reach out to us if you have any other questions.
is there a option to alter booking schedules to 40min slots
Hello, thank you for reaching out to us. For that purpose, you can set the "Default Time Slot Step" value to 5/10/20 minutes, and then you will be able to set the duration of the service to 40 minutes.
Hi, how do you allow for customers to book several appointments on the same day? It is mentioned in your documentation that such a setting exists, but I cannot find it anywhere.
Hello,
Thank you for reaching out to us.
Customers can book several different appointments in one day, but they have to book it one by one. they can not book them in one go since we do not have cart feature yet.
We wish you all the best.
Have a nice day.
@@AmeliaWordPressBookingPlugin it is not working. It keeps throwing the customer off..
@@AmeliaWordPressBookingPlugin do you know when you will have a fix for this? Many of my clients cannot do as you suggest. When they try, the website throws them off when they get to the cart, and the cart is then empty again when they log back in.
I Have a issue in notifications
Hello, thank you for reaching out to us. Can you please reach out to our support team and they will be able to assist you with this?
tmsplugins.ticksy.com/submit/
@@AmeliaWordPressBookingPlugin I use free version
Can we assign multiple roles? For example a subscriber and must remain subscriber but also an Amelia employee or is an author must remain an author but also an Amelia employee?
Hello Marco,
Thank you for reaching out to us.
In order to allow existing WordPress users to be linked to an employee in Amelia, we recommend installing the "User Role Editor" plugin. It allows you to assign another WordPress user role to an existing user, so if you add the "Amelia Employee" user role to a "Subscriber" (for example), you will be able to link this WP user with the employee in Amelia. Please note - it is not recommended to mix users and roles, so please do not assign any additional user roles to Administrator accounts. Also, we do not recommend adding multiple user roles of Amelia to a single user (Amelia Manager and Amelia Employee, for example). Roles have their own capabilities and if you combine them, the plugin will run into a conflict it can't resolve (a paradox, so to speak).
@@AmeliaWordPressBookingPlugin Thanks for the response. I know there are plugins that can do this. But I had hoped that you would build this option into your plugin. What I want to try is to let subscribers publish their own events for a fee. Websits build where subscribers get to pay for publecating their event.
@@marcoprofwebsitenl6484 Hello Marco, this is currently not possible with Amelia's built-in features. You can suggest that feature on the following link: features.wpamelia.com/
We carefully follow suggestions from our customers and the more vote the feature gets, the more priority we put on implementing that feature in one of the future updates.
is difficult to follow up with what you are showing us. i think it will be nice if you can take your time to explain well in the video rather the word explanation.