AT&T Solution to make it right to the customer for outage. Do you agree⁉️⁉️❓❓
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- Опубликовано: 23 фев 2024
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This is crazy. Att should just immediately post credits. I dumped them
They want to post only $5 credit for consumer accounts only automatically but business firstnet etc nothing
I’ve been kicking the can about getting rid of AT&T and I did Friday. Ported those two numbers to Verizon for two free iPhone 15’s
AT&T shows their true colors
Carlos thanks for the video 🔥
NOTHING for Firstnet?!?!? That right there goes to show they could care less! You would think the a credit to Firstnet would be TOP priority! (Not saying business and general customers are just whatever but you know what i mean)
Even Verizon wireless has outage but they get there fixed before at&t
I know it sucks but this isn't a common issue. I think the $5 is kind of laughable as it should be based on how many lines you have on the account. But still, I could understand if this were continuously happening but it's very rare. I'm not worried about it. If it keeps happening though.... That's another story.
only $5 for all day of no service? yea peace ATT time to go back to verizon
You should bro speak with your wallet
U should leave ATT I left ATT for Spectrum mobile 3 months ago and i don't have a problem with it
Att had a similar outage about 2 or so years ago but it wasn’t really spoken much on because it happened in the middle of the night
AT&T is just BS how do business prepaid customers don’t get anything and $5 only for consumer accounts even if you have 10 lines. It’s a spit in the face
@@CarlosSTech those business customers, att needs to be careful or Verizon will poach them real quick
Screw AT&T
Guess moving to t-mobile
AT&T is in line with Verizon when it comes to automatic credits the fact that it’s automatic is nice.
That being said it would have been better if it was $5 per line on the account that would have been more fair.
Outages happen, T-Mobile has had major ones like this and I got zilch from them but it’s not a great feeling.
I can’t give up my AT&T line though their still to good in my market even with the lower QCI they just have so much capacity.
Verizon is stable and T-Mobile was rock solid that day
Outages do happen but regardless bro not right the cheap shot credit of $5 for whole account and nothing for business prepaid or firstnet
@@CarlosSTech no I agree with you on that as well
All 4 of our at&t lines worked the whole time. S24U pixel 8 pro and 2 moto razrs
Just to add another thought, while I think AT&T has gotten better with the CEO it has now, I still think AT&T is still poorly managed (better than it was in the 2010's era with the old CEO) but NOT BY MUCH!
Verizon king 👑
at&t better make it right bro. im still dealing with my whole dish bs with the hotspot but they at least have been covering the cost of the plan while they figure out what's wrong and gave me a new hotspot new in the box and made the swap hassle free. at&t better make it right or dish should step up some promos in the markets where they have natives, a lot of customers should be leaving if they don't make this right.
Carlos they seen how many lines you had and was like no credit for you.. thats messed up
Yup hung up on me got transferred many times on last call it was wild
Damn. Did t-mobile get this much scrutiny when they had their nation wide outage a year and ago (which as big as this one)?
Yea but they gave amazing credits to make it right and didn’t have to threaten to leave
I've been disappointed with AT&T😏
That is really sad, $5 lol. That’s how much they value their customers smh
They don’t value nothing when T-Mobile had vonr issues back 2021 they gave me $100 for 4 lines and I didn’t have to sweat them it was offered when I asked what they can do for me. But AT&T didn’t for me when I called they hung up or played transfer game 🤦♂️
Drop Afee&fee
Hey Carlos, where's Ernesto? 🤣
I dunno where he at 😂
Wow LOS! I guess I didn’t realize that you had that many business lines through AT&T Enterprise! I say that you do whatever is best for you brother! I have been seriously contemplating taking my postpaid Verizon line back to AT&T postpaid because of pricing on Verizon. I’ll be curious to know what you finally do! If I don’t switch back to AT&T then I may port back to US Cellular just because they offer blazing fast 5G here in my area of southeast Iowa! Glad I saw your post on here! Have a great weekend! Mark in Iowa.
Do you have devices financed with Verizon if not call tell them you lost your job going thru hard times and they will give u 12-24 month monthly credits
I do have my new 14 Plus with Verizon. However the last month or so I’ve been considering paying it off completely! I have room on my credit card that it wouldn’t be a burden to me! Mark.
Los you know they'll blame the customers and charge them for the required maintenance
Yup like they charged those night and weekend minutes
The most important thing to these carriers is how much money can they make from you while giving you the least amount of service.
Facts
Whenever I get an Uber driver who uses boost or att their apps and gps stall and I gotta guide them
I was with AT&T once again but I decided to switch back to T-Mobile simply because service was not the best over here in my area and T-Mobile let me finance they gave me a $1200 limit to start off so I was able to get most devices for zero down
Who would you say has the better credit system T-Mobile or AT&T now?
AT&T still has better limits bro they give u 0 down any device same with Verizon they give u even with bad credit $4000 limit for whole account then move up to $7500 after 6 on time payments
@@CarlosSTech yeah I thought so
@@CarlosSTechcorrect Verizon gives u better finance limits on devices
Was your FirstNet line down as well?
Yes it was for about same amount of time
I don't feel like this is enough. At the minimum I feel like they should give credits covering what a day of each line would cost. For instance if it costs 90 dollars for each line since there are 29 days in this cycle, they should credit 3 dollars and 10 cents for each line, phone, tablet, hotspot, each line on the account. Again, that should be the very minimum they do. They really should go beyond that.
Yea but the business customers lost more than that bro think of a big business probably lost 20-100k in one day no service
@@CarlosSTech That's what I'm saying bro, like they should go beyond that, but they're not even doing that. Just $5 per account is nothing. Like especially the large enterprise customers will want more from At&t and if they have many lines contracted through them, hopefully they have enough niggociating power to get more out of them, because otherwise, it's all gains for Verizon. Consumers might honestly brush it off just like they did when T-Mobile had an outage but it's different for business and enterprise.
Lol, I got a 30 dollars credit.
Bull it’s only one 5 dollar off so how u get 30 dollars
@@antoinegeorge4287I was able to get $40 credit by chatting with AT&T. Don’t say someone’s lying if you don’t know the whole story 🤥
@@antoinegeorge4287I just called and got 30 dollars.
T mobile is currently Upgrading in my area and T mobile paid my entire month cell service plus an additional 20 credit on my next months bill . No other carrier would do that
AT&T has horrible service. Verizon is king.
AT&T and Verizon are Horrible service. T mobile is the king 😅😅😅😅