Session 90: Farther Beyond the Walls with Public Access

"The global COVID-19 pandemic forced additional work, school, and other daily tasks online, exacerbating already existing digital divides. The pandemic undercut the digital safety net provided by public libraries." - ALA
Tens of millions rely on libraries for internet access either partially or entirely. The pandemic amplified this need to critical levels. Yet the libraries were closed. And once again libraries responded by developing multiple remote access strategies in areas from urban to rural.
Not only were these innovations appreciated, communities then expected such conveniences ongoing. Tune in to hear fascinating stories of libraries stepping up in crisis.
The first most obvious response was to turn WiFi routers out windows to serve areas around the facility. Libraries continued to expand access in partnerships with other anchor institutions, with check out hot spots, in new fixed locations and using mobile delivery as "WiFi on Wheels."
Libraries explored building new metro area scale wireless networks. Mobilized community responses to urgent connectivity needs, utilized public assets like towers and roof tops, parks and community centers.
Four years in now, we'll hear how these systems and strategies have held up. Lessons learned. New plans in the works!
Join us to get perspectives and experiences from there vary different settings and library systems.
"Our approach included deploying trial sites at five key library locations, supplemented with patron kits, to not only test the technology but also to directly engage and benefit our community members. This effort not only showcased the potential for scalable, cost-effective broadband solutions but also emphasized our commitment to digital inclusivity, laying the groundwork for a future where access to the internet is possible." Garfield Swaby
"We live in a digital world. Access to digital information is not a luxury, it is essential. From job applications to applying for health insurance, many essential tasks require getting online. Libraries help communities in many ways and addressing the digital divide is so important." - Clare Graham
Speakers:
• Garfield Swaby, Vice President, IT, New York Public Library
• Clare Graham, Director, Malvern County(AR) Library
• Danilo Serranilla, Marketing and Communications Manager, Orange County(CA) Library