My Freeze Dryer Stopped Freezing | Part 1 - Troubleshooting the issue
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- Опубликовано: 28 сен 2024
- Today we are taking a peek into what it's like to have a problem with your Harvest Right freeze dryer. In the interest of full disclosure Harvest Right did reach out to me after this video was originally published and wanted to make the situation right so they sent me a new Pro Model Large Freeze Dryer as well as some replacement parts and accessories.
I'm not sure how common my problem is so I'd love to hear your thoughts in the comment section but Harvest Right has been made aware of this issue (in case it's an isolated situation) and they have told me that they are actively working on making sure it gets taken care of.
I can say that the New Freeze Dryer that was sent to me (I've had it for 5 months now) has not given me the same issue. Stay tuned for the next chapter.....
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Eric
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Thank you for the info! I cannot imagine ever ordering a Harvest Right now given your personal experience with the lack of customer service. I own a small business and I know that CS is everything..
Used to work at electrolux freezer manufacturing plant, low side foam injected is standard practice for freezers. Coils get attached to inside of the freezer via spot welded metal straps, then it's sent into the foamer.
I don't know how you maintained composure through the testing process. I would have gotten very irritated after I had already figured out what the problem was and wasted a full charge of refrigerant.
I truly hate you've had to go through all of that.
We reported leak last year and paid a $45 fee to tech support. Refilled the refrigerant 4 times now and added leak stop and dye - nothing visible on the high side - now they want me to pay $45 again. It seems that we have proven it's a low-side leak. 8 months for us, and really frustrating. Did you have to pay for every phone call appointment?
That sucks. Mine was still under warranty so I didn't have to pay to talk to the "service department".
@@2guysandacooler, we are still under a 3-year warranty, and they say it's probably covered, but it costs $400 shipping to get them to repair the unit. I have asked for just the chamber; we can do the refrigeration work here. Even though we do service work for others as a service, they question if my self-repair voids the warranty. They have so many of these failures they may have run out of chambers and have resorted to chipping away foam and making repairs. Manufacturing quality parts supply must have tanked during COVID-19?. Unfortunately, this experience seriously paused me before buying another unit from them or their commercial line.
This really should have been a recall or a service bulletin it appears a supplier may have provided poor quality components. Trying to scare off affected customers with valid problems using call fees and high shipping to repair costs is not good business.
@@earthfarmer It's truly sad. I wouldn't buy another unit from them. The Stay Fresh freeze dryer ( tinyurl.com/2fhfb3uz ) is hands down a better freeze dryer. I have 2 and run them all side by side. No comparison.
Hey.... wait a minute! I haven't watched the whole video, but I've been waiting for part 2 of another freeze dryer repair video and this looks like I've seen it before? Love the channel, but something is off here.
Yeah, I'm pretty sure he already posted this a week or two ago. guess he didn't get as many views as he wanted? It's a well done video though
Lol. Not even close. I will be releasing part 2 and 3 tomorrow and I wanted all three to show up in sequence on the channel. More about order and less about views😉.
Very interesting, did you ever try to look for vacuum leaks because the mt was so high ?
Yes. I was able to patch them all up and got the mT down to 165. I'll have a video on that coming soon!!
Your first mistake was trusting Harvest right and not your HVAC guy.
🤣🤣 true!!
Note to self: Never buy from these guys...
If I spent thousands on a product and had proven beyond a shadow of a doubt it had a problem and where that problem was and this was the best they could do I'd send it back and ask for a refund
Blue Alpine. Best new maker on the market!!! Idaho company. Unreal bang for the buck and such great technology!
I would love to know if they changed their design or did any upgrades since it was initially released. I saw a review that was uploaded 8 months ago ( ruclips.net/video/nxypfwIWaCk/видео.html ) but I think they have added new machines since then.. Do you know?
I just looked them up and it does look like they've changed their unit from the original models..
How much 410a toatal did u put in machine
listed on label back of machine somewhere near 258 grams
@earthfarmer he said in video he added more than what was recommended and got way colder and more consistent rings is y I was asking him I kno the recommended freon
I think it was closer to 454 grams
Wow ! quelles patience et persévérance de votre part, Bravo ! J'ai appris.
Votre chaine sur RUclips est remarquable, un 2e bravo. Merci.