Destiny Baker: Agent of Change

Change is difficult for everyone. The human brain is hardwired to embrace routine and reject any deviations from the norm. But Destiny Baker, head of training, learning and development at Mammoth Holdings, not only forced herself through some big changes - she’s making sure the carwash industry undergoes a positive evolution as well. As she implements training and leadership standards in sites new and old for Mammoth Holdings, she is setting the stage for the industry to invest more in training, because what use to be “common sense” is no longer the case.
Learn more about Baker's views on:
1:33: The state of the carwash industry
5:02: Tips for implementing a training program
5:57: Tips for managing different generations of employees
8:47: How to attract and retain team members
11:00: Advice for carwash owners/managers who are being acquired
12:34: The future of the carwash industry
‪@mammothholdings5368‬
Music Credits:
"Long Live Cowgirls" - Ian Munsick and Cody Johnson, White Buffalo (2023)
"Won't Be Long Now" - Blessing Offor, My Tribe (2023)