Triumph T120, My problems with MACHINE MART! Know your statutory rights!
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- Опубликовано: 27 сен 2018
- This is not the kind of video I like making but, having experienced possibly the most unprofessional service ever. I thought it was time to bite the bullet!
Find your trading standards office. www.gov.uk/find-local-trading...
CONSUMER RIGHTS Act 2015. www.legislation.gov.uk/ukpga/2...
PATREON. / stuartfillingham 
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Not only useful information, but a man of integrity and scruples.
Thanks for sharing the detailed description of your problem. I have no idea what are my consumer's rights are here in the US under the same issue, but your video has prompted me to do some research.
It's amazing that a retailer would sell crap and almost as amazing that the manager would tell you all the tools for the chain replacement they sell were crap. It speaks volumes for the lack of integrity of the retailer and how they view their customers. Since you received the same basic treatment from the woman on the phone as from the manager at your local retailer, it doesn't sound like a one-off issue with someone with a bad attitude. Take care.
Stuart, last year I watched Delboys Garage install a 525 chain on his wife's Triumph Scambler. He purchased a Sealy chain breaker / rivet kit from Wemoto. On the Sealy site it was for sale for 72 pounds. He found it on sale on Wemoto for 35 pounds or there about. This video is on his Scambler playlist back in February 2017. I live in California, USA so I don't own any Sealy tools and never dealt with Wemoto. I thought I would pass this along since he was successful in assembly of the chain link. PS ........ I finally got my Black Turn Signals from Motone Wednesday! Haha, took 6 months if you can believe it. Fender eliminator kit from Tec Bike Parts, Motone turn signals, K & N air filter and x pipe from Tec Parts. Motone would not ship me their X -Pipe to California. I would have bought it but California is restrictive. 49 state legal. Guess which state is a drag to modify your bike or cars. Haha. Drag racing, Hot Rodding and after market parts all started here in California. Luckily our motorcycles are not inspected on a yearly basis here. So on goes the x-pipe off goes the cat!
Thanks for letting me know bill well done with your mods!
I'm not impressed with costly Wemoto.
I really can't understand why people would mess or even by modern motorcycle with a chain drive when belt drive is so much easier to live with or shaft drive as well I only tolerate change on my antique motorcycles and my dirt bike
It’s really therapeutic watching you clean the rear sprocket. 😬👍🏻 You’d think brick & mortar stores would go out of their way to help given how easy it is to buy online 🤔
Your Channel covers many topics and the information you pass on. Is always thorough and accurate. Love your work 👍
Hello Stuart
Thanks for all the informative reviews. Now a new subscriber. Look forward to each one. An important question. Did you ever get your front brake squealing sorted ?
Also how about your moisture problems ?
Considering a 2018 T120 but won’t unless these issues are fixed by Triumph.
Thanks and keep them coming.
Your videos are instructive, enjoyable and completely without the annoying coolness factor that dominates on youtube.
You make valium for adult motorcyclists .... thx a lot 🇳🇴
The last time I used Machine Mart I bought a rather expensive bike lift with added £54 delivery charge only to be faced with a lorry arrive with just the driver with no pallet trolley to move the crate from the front of the large trailer to the back. I had to help him move it and with my arthritis in my elbows really was a struggle as it seemed to weigh the same as a small car. I complained to MM about it through their online procedure, complaining about the expensive delivery charge and having to help unload it myself but got no reply at all. They obviously struck me off their mailing list as I used to get regular invites to their discount days but that stopped from then on. As I said that was the last time I used Machine Mart and it will remain so.
ah its not just me then!
Thank you Stuart - always had my reservations about Machine Mart. Halfords with a Trade Card works for me for most tools and materials. As always, thanks for sharing!
Great info, thanks Stuart. I have a question about the chain replacement though that hopefully you can cover in the next video. Should you replace the sprockets at the same time? I read this all the time, but you don’t seem to be doing it here, so what is your perspective?
Hi Stuart, had a similar problem with a company that supplied a shower pump. It was faulty straight out of the box and made a loud mechanical noise (louder than the one it was replacing) The company insisted that it would have to be sent to the manufacturer for testing which might take weeks, and that i probably hadn't installed it properly, it was put in the wrong place etc, (been plumbing for over 30 years). I was willing to accept a replacement of a different type of pump, but they kept on insisting that it had to be sent to the manufacturer so i thought, stuff you, i now want my money back. I contacted Trading Standards and got an incident report number which i emailed to the company and also gave them 7 days to refund my money, or further action will be taken etc etc. It went right down to the last day before the money appeared in my account. It seems that no matter how strong the consumer laws are, some companies will ALWAYS take liberties.
Thank you for sharing that experience, it's valuable information.
Ps, Spokes....what do you use to clean them I have the black wheels laced with chrome spokes and the have started to oxidise?
either wax polish or I give them a rub over with and oily rag!
good on you mate ...Ive heard many times that these tools are easy to brake even here in Oz I personally wouldn't tackle changing my chain I use a mobile bike mechanic and he's got the knowledge and top spec equipment and he shows me how its done and its cheep enough and stress free.......but good for you for sticking up for yourself and letting other know about these dodgy items.....kind regards Phil
great info Stuart. Ive worked in retail for ages and didnt actually know most of that myself.
Thank you Stuart for that useful information.
Ah yes. Customer service! I find here in the states that no matter the government's or company's policy it all comes down to the person you are talking to. After that you have to weigh out the effort to legally pursue and it's usually not worth it.
Great video! I should read up on my rights as a consumer. I think California has adopted similar legislation as the UK has, but the rest of the country is still way behind. New York is just the worst...
Did u get a better chain-breaker.What brand was it?
Did that chain you were replacing not have a master link? Our old Bonneville choppers used a Harley sportster chain we added about an extra foot to to make it long enough.
For to split the link on the OLD chain I leave the chain on the sprocket and use a small chisel to part the link..after you have ground the head of the link.. much quicker but take time and you can do easy....
I ummed and ahhhd about buying a chain tool and most seemed to be the same reboxed junk. I bought the genuine did item in the end and didn’t regret it. Same cost as paying someone to do the chain but now I can do the chain whenever I need
Hi Stuart, Yes welcome to the minefield of chain breakers and riverters. I normally just cut chain ( your angle grinder would have been up to the job I think ). Then these tools are normally fine for riveting the link although you still need to be carefull. I am using a Bergen one at the moment which has been fine for the soft rivet. Thanks for a another great motorcycle video with life experiences mixed in .
Thank you Millie!
Always good to know your consumer rights.
Nice one Stuart, principals over way the cost.
I know I will sound simple. But I am just learning about tools to use on my bike. What is the wrench called you used in this video to loosen your rear tire.
its a breaker bar walt!
And a socket (as in socket set) :-)
Terry Cox I figured that one out, but thanks Terry. Its the long wrenches I am not familiar with, never had one back i the day. 20 year old brute strengthen to loosen things. lol :)
Hola amego, just wanted to know what's the best tips for chrome protection, what products should I use or will a light coating in GT 85 do the trick?? Thanks from Dublin
just a straight non abrasive wax polish Dave or GT 85!
Will that dull the shine though? IV only a Suzuki GN which are Chinese so I'm worried about the cheap chrome pitting quickly
wax polish will not dull or scratch chrome David. it will enhance and protect it, just make sure it is non abrasive.
@@stuartfillingham thank you for your time, I'll buy some wax with PTFE like you suggested, cheers and thanks again!!👍👍
Shocking ,very well put together and explained , another excellent post .
I must be soft as it's kind of what I expect when ever things go wrong .
Years ago I needed the same tool. Instead of going to one of these places, MM Halfords etc, I asked a friendly back street motor mechanic about where to source one. . . He put me onto a company ( that I am not sure still exists) where he got his chain breaker from. . . It was expensive even back then early 80s , . . Yes, I hail from such vintage. .
This cost around £40 then . . . But it's a solid piece of kit. .
I added these to my Bonnie some time before you posted this video. Mine (yes, Motone) came rather grayed (oxidized?) but shined right up with a few coats of tire shine. However I learned the brand of tire shine (ok - tyre :) ) makes a difference this weekend while prepping her for the DGR. I changed brands and for the first time, after riding to the DGR starting point, found my pants blackened on the inside of my knees. Now to remember what I used before and relegate the new stuff to ONLY tires (sorry, autocorrect keeps taking out the 'y'...)
Wow, how did this show up under this video? I wrote it under the Union Jack Knee Pad video!
Thank you useful information
I was thinking about Kellermann KTW 2,5 but have no knowledge if it is worth the money (about 100 eur plus tool for solid rivet links 15 eur)... Pretty expensive for a tool that is used rather seldom. Actually I have bought more expensive tools and used them once. Happy so, otherwise I could have wasted the money... And, they say if you want to have good work do it yourself (twice or three times, that is).
that was a great video because i had bought a generator from them last year and i had 2 exchanges and and both of them had the same problem they just burst into flames. so i contacted the store and they were so rude and just told me that i was the only person having this issue so i then contacted customer services and then the guy on the phone did eventually tell me that there is a faulty batch going and they had started doing a recall
I used to use machine mart, but like all the big stores they have reduced their quality of tools over the years. Thanks for the heads up. Good reminder.
Hi Stewart.
Thank you for this enlightening vid.I really appreciate it.Honest p
These company’s need naming and shaming.Its the only way they will improve their game.
I for one will boycott machine mart from now on.Thanks again.
Hey man, just want to say that I truly love the videos and a great wealth of information. Just bought myself a new 2020 Triumph Bobber TFC probably because of your thorough reviews and love of the brand despite its ups and downs. May I simply ask who makes that gorgeous bracelet you have on your right hand in this video? Really dig it. Keep up the great work and thanks!
I got it from Amazon years ago cant remember the make, but have come across it since. search for bike chain stainless steel bracelet for men.
come to the conclusion that you are a genuine real good gadgey…….I bought my t120 cos of you !!
A valuable video for consumers.
Sorry to hear you had that issue; all the tools I've seen used in your other videos look to be high quality items up to this one. I bought the D.I.D. tool a few years ago, it was worth the cost.
Hello Mr Rider, of course you are totally right, it was an attempt on my part to placate those who complain about the price of tools and parts I review, and I think this is a clear case that you do get what you pay for!
What cleaner are you using on the rear sprocket
silkolene chain and brake cleaner walt!
Hi Stuart, can you tell me at what mileage was on the original chain? Ta.
I didn't change it sue to wear Paul, just changed it for a nicer looking better quality chain, and because people have been asking me to do a video on how to change the T120 chain.
Thanks Stuart, main reason for asking is I've adjusted the chain three times in 2800 miles on my T100. Which I thought to be a bit excessive on low power bike.
yes that does seem a little ott, ive only done the t120 once in the last 4000 miles
Where was the tool made? China? GB?
Probably china! most are!
Sorry you had to go through the mill, but I really appreciate your honesty and review of MM.
Most tools in Machine mart are Chinesium and not worth the packaging they come in. Thanks for the information on the consumer rights act, I didn’t know it had changed for our benefit 👍🏼
Great video, I've had a similar dishonest dealing with machine mart. Nice to see poor trading habits meet a customer with skill and integrity. Nice Brucie bonus that to date nearly 32,000 people have also witnessed it on this channel.
Machine Mart and other retailers need to be careful, when describing their products are crap. Reminds me of Ratners, the ex high street jewellers chain. In 1991, the CEO after describing some of their base price items, at a meeting at the Royal albert Hall London, said.... "How can we sell this at such a low price?", I say, "because it's total crap." After that speech, RATNERS was given the mock name of CRAPNERS! Their share price fell by £500M and 300 shops were closed.
Ha excellent point! Id forgotten all about that!
Well done, Stuart dont let the buggers get you down m8
Excellent
love your videos !
I dunno. Maybe I'm reading it wrong, but it seems at least the manager was being honest in a Gerald Ratner kind of way.
Or was he simply gunning for you to just take the refund rather than a more expensive piece of kit as replacement?
Thank you for the informative and entertaining video. I just checked Machine Mart’s website and found they have no stores in Arizona for me to boycott. Disappointing.
This is not a dry subject, it's the elephant on the table. Many companies use slimy techniques to avoid doing the right thing. Good luck with getting this sorted out.
Thanks Wayne!
The only reliable and quality chain tool I know of is the genuine DID one. Be careful there are a lot of knock offs of these around.
Stuart, you missed a trick. I had a similar problem with MM, and the first thing I did when I walked in the store was ask for the upgraded tool before I spoke to the manager. Then when I asked for the manager, he had no options. I already had the replacement tool in my hand.
Always get the replacement item FIRST, then make the complaint.
in the US there are a hoard of lawyers standing by for just this purpose. the standard banner in america is sue the bastard.
Stuart, it's one option for a shop / retailer to refund you - the other ones are repair or exchange. That's common in UK and EU law - so nothing wrong if refund is offered. However, I understand that it isn't fun to buy a tool for a given job just to find out during the process that the tool isn't fit for the purpose. It would have been wise from the sales person to upsell you to a high quality tool as that would helped you more then the money, but suggesting that their offer of a refund is shady is quite a stretch. Stay safe
The phrase “buy cheap, buy twice” was made for Clarke products
Their Pro range are a life time guarantee.
You can't go wrong with the price.
Hi Stuart, It would have enhanced this good video, if you had recorded with a body cam, the Machine Mart guy saying " We don't get many returns" then later said "All our chain breakers are crap"
if only I had realised what was going to happen!
Bought some welding rods from MM Bloody useless. They wouldn’t arc! Some of the assistants leave a little to be desired as well.
What an absolute pita! Sometimes it’s not worth your time & effort as you end up going round in circles, as annoying as it may be just get the refund & buy elsewhere. 😡
Hope some customer service people from Machine Mart are watching this video
First.
SF, you know you've made it when people write 'first' on your vid like it's 2009!
Nobody with any sense would buy from this particular store most of there stock is absolute rubbish particularly welders and chargers threw my items over the hedge in disgust years ago