I am a Microsoft Partner and when we send in Support Requests for a client it is not a great experience either. Microsoft Support needs to hire more US based support staff. I have a hard time understanding when on Teams call with Support staff in India. MS Support is a painful experience over email/call/phone/Teams.
Likewise, I get a phone call from MS despite indicating that I'd prefer email. I suspect that if I insisted to the person on the phone that they contact me via email instead they would comply. Overall, my experience of MS support queries raised this way has been positive.
The majority of my support experiences with Microsoft have been very poor. As you mentioned in the video, they never accept that you are an experienced Administrator who knows the product. They always treat you like a home user assuming your issue is only impacting one device. They don’t appreciate that you are part of a large organisation where issues are likely to be impacting multiple users/ devices. I also prefer to be contacted by email yet they always seem to insist on calling you on the phone first.
Great short overview
Thank you my friend. 😊
Thanks Pete- Its somewhat abit obscured- but support does exist.. hahah
It’s out there if you have the patience.
I am a Microsoft Partner and when we send in Support Requests for a client it is not a great experience either. Microsoft Support needs to hire more US based support staff. I have a hard time understanding when on Teams call with Support staff in India. MS Support is a painful experience over email/call/phone/Teams.
There are many challenges for sure.
Likewise, I get a phone call from MS despite indicating that I'd prefer email. I suspect that if I insisted to the person on the phone that they contact me via email instead they would comply.
Overall, my experience of MS support queries raised this way has been positive.
If you know what to expect and have patience, then you can get to the help you need via this route!
The majority of my support experiences with Microsoft have been very poor.
As you mentioned in the video, they never accept that you are an experienced Administrator who knows the product. They always treat you like a home user assuming your issue is only impacting one device. They don’t appreciate that you are part of a large organisation where issues are likely to be impacting multiple users/ devices.
I also prefer to be contacted by email yet they always seem to insist on calling you on the phone first.
An annoying experience and you have to have real patience to see it through.